Are Petronas petrol stations cheating at the pump, giving you half of what you pay for?
Find out what people are accusing Petronas petrol stations of doing, and what the FACTS really are!
Claim : Petronas Petrol Stations Are Cheating At The Pump!
This audio message and video clip have gone viral several times on WhatsApp, after claiming to prove that Petronas petrol stations are cheating customers at the pump.
Here is our edited transcript of the audio message.
Everywhere, in Petronas [petrol stations], they are stealing our money.
You put money for 30 ringgit, only 15 ringgit petrol got. 15 ringgit they sapu (steal).
They really cheat their customers. Be careful, guys.
Last time, Petronas already got [a similar case] I think 1, 2 years ago. They stick back to that.
The lady who poured the petrol, look at how much petrol is coming [out]. The meter is running.
If you pump RM 30, you may get RM 15, or even just RM 10 of petrol.
So if you are refilling at Petronas petrol stations, be careful. They are cheating us in Malaysia.
Truth : Petronas Petrol Stations Are NOT Cheating At The Pump!
Although it is impossible to know for sure if the person on the voice message has a valid allegation against Petronas, but based on what we know at the moment – they are false allegations.
Fact #1 : The Video Was From October 2017
The video originally went viral in October 2017, and showing a Petronas pump attendant dispensing petrol into a metal bucket after a customer accused them of cheating at the pump.
It went viral again in July 2020, and once again in October 2022.
Fact #2 : It Was A Dispensing Speed Problem
After the video went viral, Petronas investigated and confirmed that the issue was with the speed of dispensing the petrol, not the amount.
In their Facebook clarification, they explained the problem and labelled the claims as false :
With reference to the social media and WhatsApp postings circulating pertaining to an incident at PETRONAS Station Simpang Pulai Arah Selatan, PETRONAS Dagangan Berhad (PDB) has carried out an investigation and wishes to clarify that the issue was with the rate of dispensing and not dispute of fuel-up quantity as claimed.
PDB has taken immediate action and is pleased to inform that the said pump has now been rectified.
PDB would like to emphasise that all of its fuel pumps are regularly calibrated and that this is an isolated case of technical glitch, which does not affect top-up quantity at all.
We hope the above clarifies the matter and we seek your kind co-operation to refrain from further sharing the false claim.
Fact #3 : Dispute Was RM 18 vs RM 20
The man on the voice message alleged that Petronas petrol stations will cheat you of half or two-thirds of what you paid – If you pump RM 30, you may get RM 15, or even just RM 10 of petrol.
But the October 2017 case involved a much smaller sum. The lady alleged that she only received RM 18 worth of petrol, after paying RM 20.
Fact #4 : It’s Impossible To Cheat So Much
Any motorist will roughly know how much it takes to fill up a full tank, or a half tank.
If you usually pay RM 50 to fill half a tank, and RM 100 to fill a full tank, you would immediately realise that something is wrong if you end up paying RM 200 to fill a full tank.
So it would be quite impossible for Petronas petrol stations (or any petrol stations of other brands) to cheat so flagrantly.
Fact #5 : The Pumps Are Regularly Calibrated
It is possible (technically) to cheat at the margins – by calibrating the pumps to dispense 2-3% less petrol.
That would be unnoticeable to the motorist, but would earn the petrol station a nice sum of money due to the amount of petrol being dispensed daily.
To curb that, petrol pump operators are required by law to calibrate their pumps on an annual basis. On top of that, the Malaysian government conducts enforcement checks to prevent fuel fraud.
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.
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