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WD NAS Can't Be Seen In Windows? Here Are The Solutions!

WD NAS Can’t Be Seen In Windows? Here Are The Solutions!

You may be wondering why your WD NAS is no longer visible in Windows 10.

Where did it go? How do you get it back?

Find out why your WD NAS cannot no longer be seen in Windows, and what are the solutions!


WD NAS Can’t Be Seen In Windows : What Happened?

You may have been using your WD NAS for some time, but one day, its network share – the “drive” that you directly access – can no longer be seen in Windows 10.

The NAS links in Windows File Explorer will only lead you to the login page for the WD NAS management page, not the actual drive where you can directly read, copy, write or edit your files.

All these NAS issues are happening because Microsoft disabled the Network Browse function from Windows 10 v1709 onwards.

The problems started after Windows 10 Fall Creators Update 1709, which :

The Computer Browser service relies on the SMB 1.0 protocol to discover network devices and display them in the Windows Network Neighbourhood.

Disabling SMB 1.0 breaks the Computer Browser service, so it is automatically uninstalled and your NAS drives “disappear” from Network Neighbourhood.

Disabling guest access prevents guest or public access to your NAS drives, even to folders you specifically set to allow for public access. Hence, the Public folder they had access to earlier “disappears”.


Why Did Microsoft Disable Those Network Features?

The SMB1 network protocol was first implemented in Windows back in 1992, so it’s old… very old.

It’s so old that it lacks encryption. Everything transmitted via SMB1 can be captured and read, and even modified, by any attacker who gains access to the network.

Guest logins even on SMB2 do not support standard security features like signing and encryption. This makes them vulnerable to man-in-the-middle attacks.

That’s why Microsoft (finally) disabled them both, starting with the Windows 10 Fall Creators Update 1709.


WD NAS Can’t Be Seen In Windows : Before We Start…

Preliminary Step #1 : Update Your NAS

Before you do anything, you should log into your WD NAS management system and update its firmware, in case it’s not already set to automatically update.

Updating its firmware will ensure that your NAS supports at least SMB 2, if not SMB 3 as well.

WD NAS Windows URL macOS URL
My Cloud EX2100 http://wdmycloudex2100 http://wdmycloudex2100.local
My Cloud DL2100 http://wdmyclouddl2100 http://wdmyclouddl2100.local
My Cloud EX4100 http://wdmycloudex4100 http://wdmycloudex4100.local
My Cloud DL4100 http://wdmyclouddl4100 http://wdmyclouddl4100.local

Preliminary Step #2 : Use A Higher SMB Protocol

Then, enable the highest SMB protocol your WD NAS supports (Settings > Network). Set it to SMB 3 if possible.

This will ensure that both your WD NAS and your network support the most secure network protocol possible, for your security.


WD NAS Can’t Be Seen In Windows : The Solutions!

Best Solution : Map Your WD NAS By Device Name

The best way is to manually map your WD NAS by its device name. This lets you use the more secure SMB2 or SMB3 network protocols, with direct access to your files as usual.

  1. Determine your WD NAS network path, which is based on the device name.If you changed your WD NAS device name to TechARPCloud (for example), the network name will be \\TechARPCloudHere is a list of default network paths for different WD NAS :
WD NAS Default Network Path
My Cloud Home \\MYCLOUD-last 6 digits of serial number
Example : \\MYCLOUD-123456
My Cloud Home Duo
My Cloud Mirror Gen 2
My Cloud EX2100 \\WDMYCLOUDEX2100
My Cloud EX4100 \\WDMYCLOUDEX4100
My Cloud DL2100 \\WDMYCLOUDDL2100
My Cloud DL4100 \\WDMYCLOUDDL4100
My Cloud PR2100 \\MYCLOUDPR2100
My Cloud PR4100 \\MYCLOUDPR2100
  1. Open Windows File Explorer and click on Network on the left pane.
  2. Key in the network path of the WD NAS, which is based on its device name. Make sure you include \\ before the network path.

  1. You will be asked to key in a user name and password.
    This can be the administrator’s login, or the login of any registered user of your WD NAS.
    Remember – Windows 10 no longer allows guest logins or public access. So you will need to create a password-protected account even for guests to use.

  1. Once you successfully authenticate your user name and password, the network shares of your WD NAS will become visible in File Explorer under Network!You can stop here, but you will need to keep keying in the network path and login to access your NAS every time you boot into Windows.

  1. For more convenience, you can create a password-protected Private Share.Start by right-clicking on a network share from your WD NAS and select Map network drive…

  1. Select a drive letter for the network share.
    Check Reconnect at sign-in if you don’t want to automatically log into the drive.
    Then click Finish to map the drive.

That’s it! If you expand This PC in Windows File Explorer, you should now see that the WD NAS network drive has now been mapped by its device name!


Alternate Solution : Enable Network Discovery Without SMB1

This Windows 10 workaround can be used if your WD NAS supports SMB2 or SMB3 and you prefer not to map the network drives.

  1. Go to Windows Services.
  2. Start these two services :
    Function Discovery Provider Host
    Function Discovery Resource Publication
  3. Set the Startup type for both those services to Automatic (Delayed Start).
  4. Open Windows File Explorer and go to Network.
  5. When prompted, enable Network Discovery.

Your WD NAS shares should now be visible in Windows File Explorer.


Worst Case Solution : Enable Network Discovery Without SMB1

This should only be attempted if your WD NAS simply cannot support SMB2 or SMB3, and can only use SMB1.

  1. Go to Control Panel > Programs.
  2. Click on Turn Windows features on or off.
  3. Expand the SMB 1.0/CIFS File Sharing Support option.
  4. Check the SMB 1.0/CIFS Client option.
  5. Click the OK button.
  6. Restart Windows 10

After Windows 10 restarts, your WD NAS shares should now be visible in Windows File Explorer.


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The WD My Cloud Home Storage Solution Revealed!

Western Digital just revealed their latest personal cloud solution for the layperson – the new WD My Cloud Home! It does not just support a family’s multitude of mobile devices, it’s designed to work like a home appliance – intuitively, and with minimal setup!


Introducing The WD My Cloud Home

With every family owning multiple mobile devices, there is an explosion of digital content creation with the need to consolidate and store all of that content. The demand for storage is expected to grow even more with the introduction of virtual reality content, 360-degree photos and videos, as well as 4K and even 8K video recording capability.

To address this issue, Western Digital is introducing the My Cloud Home – a new personal cloud storage solution for the layperson.

With the My Cloud Home solution, you can easily aggregate all of your photos, videos and files from every smartphone, computer, USB storage device, and even your cloud and social media accounts into one central place.

All of that is privately accessible using your smartphone, tablet or computer from anywhere with an Internet connection. But if you want, you can choose to share your content with family and friends, no matter where they are around the world!

The My Cloud Home is available as single bay, and dual-bay My Cloud Home Duo models, with storage capacities from 2 TB all the way to 16 GB. Because it has two drives, the My Cloud Home Duo models can be set to run at half capacity, for data protection using its RAID 1 mirroring feature.


Price & Availability

The My Cloud Home series is backed by a two-year limited warranty and is available now at all leading IT and consumer electronics stores across Malaysia with a Manufacturer’s Suggested Retail Price (MSRP) of:

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  • 2TB : RM 739 / ~US$ 176
  • 4TB : RM 1,059 / ~US$ 252
  • 8TB : RM 1,459 / ~US$ 347

The dual-bay My Cloud Home Duo is also backed by a two-year limited warranty and is available now, with an MSRP of:

  • 4TB : RM 1,599 / ~US$ 381
  • 6TB : RM 1,999 / ~US$ 476
  • 8TB : RM 2,499 / ~US$ 595
  • 16TB : RM 3,459 / ~US$ 824
  • 20TB : RM 4,399 / ~US$ 1,047

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Western Digital Introduces New WD Pro Series

In an exclusive media event yesterday, Western Digital introduced the new WD Pro Series, spearheaded by the My Passport Wireless Pro mobile WiFi storage, and the My Cloud Pro NAS series. In this video, Albert Chang, Senior Manager of Product Marketing at WD Asia Pacific, explains the key features of both WD Pro Series devices.

Designed for the creative community, the new WD Pro Series is designed to enable seamless transfer of content between devices, whether the users are on a remote shoot, in the studio or editing their work at home. Both WD Pro Series devices use the My Cloud mobile app to manage their content. They are also both compatible with the Plex Media Server, and My Cloud OS 3 software.


My Passport Wireless Pro

The new My Passport Wireless Pro mobile WiFi storage is an upgraded version of the original My Passport Wireless mobile WiFi storage drive. Using the direct WiFi connection, users can automatically back-up content from up to eight compatible cameras or devices. You can also use the built-in SD card reader and USB 2.0 port for data transfers.

The My Passport Wireless Pro is available in 2 TB and 3 TB capacities, and will come with a 6,400 mAh battery that can last up to 10 hours. The battery can even serve as a power bank to recharge smartphones and other digital devices. [adrotate banner=”5″]


My Cloud Pro Series NAS

Offering up to 32 TB of storage, the My Cloud Pro Series NAS are optimised to import from cameras and memory card readers or other USB storage using a simple one-touch backup button. But it doesn’t just serve as a backup NAS.

The My Cloud Pro Series NAS boasts a hardware-accelerated video processor, giving it powerful transcoding capabilities. This allows the My Cloud Pro Series NAS to store, edit and stream content to and from a variety of formats with ease.


WD Pro Series Pricing & Availability

Both WD Pro Series devices will be available at select retailers in August and is distributed by Eternal Asia (M) Sdn Bhd in Malaysia.

The My Passport Wireless Pro mobile WiFi storage will have a manufacturer’s suggested retail price (MSRP) of RM 1,099 / ~US$275 (3TB). It will come with a 2-year limited warranty.

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The My Cloud Pro Series NAS will be available in two versions – the 2-bay My Cloud Pro PR2100, and the 4-bay My Cloud Pro PR4100. Both will have a 2-year limited warranty for diskless models and 3-year limited warranty for populated models.

The My Cloud Pro PR2100 will have a MSRP of RM 1,759 / ~US$439 for the diskless NAS, RM 2,699 / ~US$675 for 4TB, RM 3,279 / ~US$819 for 8TB, RM 4,229 / ~US$1059 for 12TB and RM 4,599 / ~US$1,149 for 16TB.

The My Cloud Pro PR4100 will have a MSRP of RM 2,589 / ~US649 for the diskless NAS, RM 4,159 / ~US$1,039 for 8TB, RM 5,749 / ~US1,439 for 16TB, RM 7,699 / ~US$1,929 for 24TB and RM 7,999 / ~US$1,999 for 32TB.


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WD HelioSeal Technology Expands Storage Capacity to 8TB

2 March 2016 – Western Digital Corporation today announced the expansion of its award-winning portfolio of performance storage solutions with 8TB capacity drives for NAS, video surveillance and desktop external applications. Increasingly centralized, rich-content, which continues to grow in popularity among enterprises, small business and consumers alike, is driving demand for greater storage capacities.

Launching throughout the first half of 2016, My Cloud personal storage devices (My Cloud, My Cloud Mirror, My Cloud EX2 Ultra), My Book external hard drives (My Book, My Book for Mac, My Book Duo and My Book Pro), WD Red, WD Red Pro and WD Purple hard drives will all be designed with the new high-capacity configuration. Each storage solution offers purpose-driven engineering and HelioSeal helium-technology with the new 8TB drives for maximum and efficient performance in the applications for which each model is designed.

The increase to 8TB or 16TB (with two 8TB drives in RAID 0) capacity applies to the following WD products:


External Hard Drives

  • [adrotate banner=”4″]My Book/My Book for Mac -– An external hard drive solution that provides complete backup and storage with USB connectivity.
  • My Book Duo/My Book Pro – Dual-drive external hard drive solutions which provide ultra-fast storage in RAID-0 and complete backup and storage with USB and/or Thunderbolt connectivity and up to 16TB capacity.
  • My Cloud/My Cloud Mirror – A personal storage device that plugs into your router at home to provide consumers with their very own private cloud.
  • My Cloud EX2 Ultra – As part of the creative professional series of My Cloud products, the My Cloud EX2 Ultra provides high-performance two-bay network attached storage.


Internal Hard Drives

  • WD Purple – Engineered for 24/7, always-on, high-definition surveillance security systems that use up to eight hard drives and up to 32 cameras
  • WD Red – Optimized for personal, home and small business NAS (network attached storage) systems
  • WD Red Pro – Optimized for small business and enterprise class NAS systems with high performance and reliability.


Availability and Pricing

My Book 8TB will be available in March at select retailers and is distributed by Eternal Asia (M) Sdn Bhd in Malaysia. Manufacturer’s suggested retail price (MSRP) for the My Book 8TB (model #: WDBFJK0080HBK) is RM 1,499.00 (~US$ 359).

My Cloud, My Book for Mac, My Book Duo, My Book Pro, WD Red and WD Purple 8TB configurations will be available during the first half of 2016.


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WD My Cloud EX2 Ultra Prosumer NAS Launched

18 February 2016 – Western Digital Corporation today updated its prosumer solutions with My Cloud EX2 Ultra, a high-performance, two-bay network attached storage (NAS) system. The My Cloud EX2 Ultra NAS is designed from the ground up for creative professionals and prosumers that need to automatically sync content across computers, easily share files and folders and enjoy multiple backup options so they can create their own personalized digital library with ease.

“We know our My Cloud users, especially creative professionals, need comprehensive solutions as digital storage needs continue to soar as well as the need for ongoing streaming capability,” said Jim Welsh, executive vice president, WD Branded Products. “With the My Cloud EX2 Ultra, creative professionals are able to combine high performance with multi-tasking optimization and data protection to create a NAS system that simplifies their workflow and provides peace-of-mind.”


My Cloud EX2 Ultra

My Cloud EX2 Ultra has been upgraded with a powerful 1.3 GHz dual-core processor enabling users to get ultra-fast transfer rates for high performance and smooth video streaming. Users also have access to 1 GB of DDR3 memory, allowing them to multitask with ease and leverage applications for HD media streaming, surveillance and much more.

Several data management and security features allow users to select a preferred method for managing and protecting their movies, photos, music and digital files. Drive management options include RAID 0, RAID 1; JBOD and spanning modes, while data protection options include NAS to NAS, USB, cloud or LAN/WAN backup. The My Cloud EX2 Ultra NAS comes preconfigured in RAID 1 mode to help protect data right from the start and is easily configurable into other data protection modes.


High Capacity and Ultimate Reliability

From unpopulated to 12 TB capacities[1], the My Cloud EX2 Ultra provides several capacity options for customers to choose from. Additionally, customers can attach compatible USB 3.0 hard drives to the USB expansion ports on the My Cloud EX2 Ultra to instantly expand their storage capacity. The populated My Cloud EX2 Ultra features the award-winning WD Red hard drives, specifically built for NAS systems to provide non-stop performance within 24×7 environments. WD Red drives are powered by NASware™ 3.0 technology, improving drive reliability and minimizing data corruption in the event of a power loss or disruption.


Easy Sharing with Anywhere Access

With simplified file and folder sharing, users can send customized, private links that allow recipients read/write access to particular files on the user’s My Cloud EX2 Ultra. Whether on a photo shoot, or editing at home, saving creations at full fidelity and sharing with your entire network is a breeze. The My Cloud EX2 Ultra features an intuitive dashboard, so user accounts can be created, features customized and storage can be monitored with ease.

With MyCloud.com web access, or the My Cloud mobile app, users can access their media and manage users from any internet connected device. With WD Sync, users can automatically synchronize their media and files across their computers and their My Cloud device with the confidence that their computer content is up to date and accessible from all devices.


Advanced Features

My Cloud EX2 Ultra includes advanced data serving options including an integrated FTP and WebDAV server, backup server, P2P download server and Microsoft Active Directory support. Additionally, users can download and run a host of third party apps, including, Plex, Milestone Arcus surveillance, aMule, Icecast, Joomla!, Anti-Virus Essentials, WordPress, SqueezeCenter, and more.

Users can also stream videos and photos to connected TVs, media players, gaming consoles and other DLNA/UPnP devices with the included Twonky 7.2 DLNA-certified 1.5 media server, and built-in iTunes support.


Price and Availability

[adrotate banner=”4″]My Cloud EX2 Ultra will be available at select retailers in March and is distributed by Eternal Asia (M) Sdn Bhd in Malaysia. Manufacturer’s suggested retail price (MSRP) is RM 799 (~US$ 189) for the diskless My Cloud EX2 Ultra, RM 1,559 (~US$ 359) for 4 TB, RM 2,199 (~US$ 519) for 8 TB and RM 3,049 (~US$ 709) for 12 TB.

The WD My Cloud mobile app currently is available for download for free from the Apple App StoreM and Google PlayT. My Cloud EX2 Ultra comes with a two-year limited warranty on the diskless device and a three-year limited warranty on the pre-configured devices.

[1] System is shipped in RAID 1 configuration, which leaves half of the system capacity available for data storage. System is configurable to RAID 0; JBOD or spanned, which leaves all system capacity available for data storage. Up to 0.1TB may be reserved for non-user accessible storage. 


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