COVID-19 is putting a real damper on air travel, and United Airlines just responded by offering FREE flight changes for a whole year!
Here is what Oscar Munoz, United Airlines CEO, just blasted out in an email to all United Airlines customers!
Worried About COVID-19? United Airlines Offers FREE Flight Changes!
Now that COVID-19 is seriously threatening air travel in the United States, United Airlines is trying to make things a little easier on jittery flyers by offering them free flight changes for a whole year!
And they are extending the offer to all bookings, irrespective of the ticket or fare type, or destination. But note that this only applies to flight bookings made from now until 31 March 2020 :
To give you the greatest flexibility, when you book any flight with us now through March 31, you can change it for free over the next 12 months – any ticket, any fare type, any destination.
We are not sure if United Airlines will extend the offer into April or May, but that ought to give their customers some peace of mind.
Here are the specific terms and conditions for the free flight changes policy at United Airlines :
Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
Cancellations: If the customer decides to cancel the flight they booked between March 3 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.
Minimum Stay: No minimum stay.
Blackout Dates: No blackout dates.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
United Airlines On COVID-19
In the mass email, Oscar Munoz also explained what measures United Airlines is taking to minimise the COVID-19 risks to its passengers :
On The Ground
Our team of in-house medical experts and industrial hygienists oversee our aircraft cleaning procedures to ensure they meet or exceed all CDC guidelines.
Hard surfaces such as lavatories, tray tables, window shades and armrests are thoroughly wiped down with a high-grade disinfectant and multi-purpose cleaner.
And when we are advised by the CDC of a person who has traveled on board and is potentially exhibiting coronavirus symptoms, that aircraft is taken out of service and sent through a full decontamination process that includes our standard cleaning procedures plus washing ceilings and overhead bins and scrubbing the interior.
In The Air
Our aircraft are equipped with state-of-the-art circulation systems, similar to those found in hospitals, which use a high-efficiency (HEPA) filter to circulate the air and remove more than 99% of airborne particles.
We’re also adjusting our inflight service to limit person-to-person contamination. This includes handing beverages directly to customers instead of allowing customers to touch a tray and ensuring all flight attendants wear gloves during service.
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