12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…
Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.
What Happened : Unifi Will Block Games With Inappropriate Content???
The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.
Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.”
While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.
We Found Out What Really Happened 11 Days Ago
We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.
It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!
But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.
So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.
If it was a technical issue, what was the problem, and when will Unifi be able to restore access?
And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).
This was their replies to us in two separate emails (edited for clarity) :
We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.
Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.
So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.
As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.
We Are Gamers Too : Official Unifi Statement On Game Server Issues
Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :
We Are Gamers Too
Hi everyone, recently we’ve received feedback that some unifi users, who are avid gamers, have had some problems accessing their favourite video game servers such as EA, Ubisoft and the PlayStation Network. Understandably, this has caused some frustration. We get it and we feel your frustration. After all, we’re gamers too.
And understandably, there has been some confusion on why these problems occurred. Difficulty accessing gaming servers is not a problem for unifi users only. We’ve checked. Gamers on other networks in Malaysia and around the world are going through the same thing.
There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.
We Do Not Block Access To Game Servers
A number of you have reached out to us via social media and our official customer service channels asking if we block access to game servers. We’d like to make it very clear that we don’t and have no reason to do so. Video games are a big part of a lot of people, including us.
Our Network Is Built For Gamers
With a fibre optic network that spans a distance farther than the moon, the unifi network is the most extensive fixed and mobile network in the country, and we’ve designed this network to cater for the demands of gamers just like you.
Our network comprises of 12 data centres, 20 submarine cables spanning the globe and over 560,000 kilometres of fibre optic cables to offer the best gaming experience for you.
Our state-of-the-art network operations centre proactively monitors our network and continuously optimizes data routes to mitigate and eliminate congestions to further improve your gaming experience.
At the same time, we’re always adding the latest game consoles in our labs as part of our test program to find out how we can further optimize our network for the newest consoles.
In addition, we have direct peering connections to some of the biggest game brands in the world.
If You Encounter Problems, What Can You Do?
First of all, it is very likely not a problem with the unifi network. The causes for problems accessing your favourite games server may vary and we recommend that you reach out to the server provider directly to check.
Head over to the unifi community. We have an active community of unifi users that help each other. The unifi community is the best place to find like-minded users that may have encountered a similar problem and have found a solution for it. Users having problems with their PSN Network Address Translation (NAT) configuration found that the solution offered here help solved their issue.
We hope these tips will improve your gaming experience. If you have any questions, please feel free to reach out to us on social media, via live chat or phone. Thank you.
- Did TM Block Games On Unifi? No, And Here’s Why…
- Ticket To Ride : Get It FREE For A Limited Time!
- Carcassonne : Get It FREE For A Limited Time!
- RX 5600 XT vs RTX 2060 (Super) Performance Comparison!
- RX 5600 XT vs RTX 2060 (Super) Price-Performance!
- Assassin’s Creed Unity : On Sale For RM345K, USD84K!
- Runes The Forgotten Path : Get This VR Game For FREE!
- Super Panda Adventures : Get It FREE For A Limited Time!
- Steam Down? Why You May Not Have Noticed…
- Kikaiju Attack for PC : Get It FREE For A Limited Time!
- AMD Radeon RX 5600 XT Power Up BIOS Guide!
- Sons of Abraham DLC for Crusader Kings II : Get It FREE!
- Deep Space Anomaly : Get It FREE For A Limited Time!
- Double Eleven : First Overseas Game Studio In Malaysia!
- Entire Half-Life Series : FREE To Play Until Alyx Launch!
- GIGABYTE Radeon RX 5600 XT : Now 180W Strong!
- SAPPHIRE PULSE RX 5600 XT In-Depth Review!
- ASUS ROG Swift 360 : World’s First 360Hz G-SYNC Display!
- Iron Man Dance Hero Review : Cute + Loud!
- Kaspresso : FREE Android App Testing Tool Released!
- Rabbids Coding! A FREE Coding Game For Children!
- 2019 F1 Esports Season Hits Record 5.8 Million Views!
- ROG Phone 2 : How To Turn On 90Hz / 120Hz Refresh Rate!
- Minecraft Gets FREE Way of the Bee Map!
- ASUS ROG Phone 2 vs Black Shark 2 PRO : Who Wins?
- POSTAL : Classic and Uncut Is FREE! Get It Now!
- AMD Radeon Software Adrenalin 2020 Edition Tech Report!
- NVIDIA Image Sharpening For DirectX, Vulkan + OpenGL
- Quake II RTX : What NVIDIA Changed In New Version 1.2!
- Deathgarden : BLOODHARVEST is now FREE!
- Learn How To Add ReShade Filters To GeForce Experience!
- HyperX Alloy FPS Pro Mechanical TKL Keyboard Review!
- SYNCED : Off-Planet – Everything On Tencent’s PvPvE Game!
- The Two Colonels DLC for Metro Exodus Details Confirmed!
- Minecraft Ray Tracing : Everything You Need To Know!
- Watch Dogs : Legion – Everything You Need To Know!
- NVIDIA Gamescom 2019 : Ray Tracing Trailers + Showcase!
- Control : What You Need To Game With Ray-Traced Graphics!
- Call of Duty : Modern Warfare Ray Tracing Trailer + Showcase!
- Vampire Bloodlines 2 – First Ray Tracing Trailer + Showcase!
Go Back To > Games + Gaming | Software | Home