Tag Archives: Unifi

12 Days Later : Unifi Statement On Game Server Issues...

12 Days Later : Unifi Statement On Game Server Issues…

12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…

Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.

 

What Happened : Unifi Will Block Games With Inappropriate Content???

The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

 

We Found Out What Really Happened 11 Days Ago

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

 

We Are Gamers Too : Official Unifi Statement On Game Server Issues

Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :

We Are Gamers Too

Hi everyone, recently we’ve received feedback that some unifi users, who are avid gamers, have had some problems accessing their favourite video game servers such as EA, Ubisoft and the PlayStation Network. Understandably, this has caused some frustration. We get it and we feel your frustration. After all, we’re gamers too.

And understandably, there has been some confusion on why these problems occurred. Difficulty accessing gaming servers is not a problem for unifi users only. We’ve checked. Gamers on other networks in Malaysia and around the world are going through the same thing.

There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.

We Do Not Block Access To Game Servers

A number of you have reached out to us via social media and our official customer service channels asking if we block access to game servers. We’d like to make it very clear that we don’t and have no reason to do so. Video games are a big part of a lot of people, including us.

Our Network Is Built For Gamers

With a fibre optic network that spans a distance farther than the moon, the unifi network is the most extensive fixed and mobile network in the country, and we’ve designed this network to cater for the demands of gamers just like you.

Our network comprises of 12 data centres, 20 submarine cables spanning the globe and over 560,000 kilometres of fibre optic cables to offer the best gaming experience for you.

Our state-of-the-art network operations centre proactively monitors our network and continuously optimizes data routes to mitigate and eliminate congestions to further improve your gaming experience.

At the same time, we’re always adding the latest game consoles in our labs as part of our test program to find out how we can further optimize our network for the newest consoles.

In addition, we have direct peering connections to some of the biggest game brands in the world.

If You Encounter Problems, What Can You Do?

First of all, it is very likely not a problem with the unifi network. The causes for problems accessing your favourite games server may vary and we recommend that you reach out to the server provider directly to check.

Head over to the unifi community. We have an active community of unifi users that help each other. The unifi community is the best place to find like-minded users that may have encountered a similar problem and have found a solution for it. Users having problems with their PSN Network Address Translation (NAT) configuration found that the solution offered here help solved their issue.

We hope these tips will improve your gaming experience. If you have any questions, please feel free to reach out to us on social media, via live chat or phone. Thank you.

 

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Did TM Block Games On Unifi? No, And Here’s Why…

The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.

We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.

Here is what happened, and how TM Unifi’s response kicked off the whole controversy…

 

TM Unifi Will Block Games With Inappropriate Content?

The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

 

No, TM Unifi Did Not Block Access To Game Servers

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…

 

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Maxis And Celcom Tops 2019 Opensignal Report!

The 2019 Opensignal Malaysian Mobile Network Experience report reaffirmed that Maxis and Celcom continue to dominate the Malaysian mobile network market over the other four players- Digi, U Mobile, Unifi and Yes.

Find out more about the 2019 Opensignal report findings, and what it means for your mobile network experience in Malaysia!

 

The 2019 Opensignal Malaysian Mobile Network Experience Report

The 2019 Opensignal Malaysian Mobile Network Experience report was compiled from over 1.9 billion measurements collected from over 744, 691 devices using the Opensignal app in Malaysia. The report covered a 3-month period from December 2019 through February 2019.

In t which was compiled over a 3 month period (December 2018-February 2019), Maxis and Celcom has emerged winners ahead of their rivals Digi, U Mobile, Unifi and Yes.

 

The 2019 Opensignal  Key Findings

The 2019 Opensignal Malaysian Mobile Network Experience report clearly showed that Maxis and Celcom are very much ahead of their other rivals in the Malaysian mobile network market.

Here are the key findings from the 2019 Opensignal report :

  • Maxis and Celcom are almost equal in distancing themselves from the other four telco operators such as Digi, U Mobile, Unifi and Yes.
  • Maxis won the Download Speed Experience category with an average connection of 17.9 Mbps
  • Celcom won the Upload Speed Experience with an average connection of 6.3 Mbps.
  • Maxis and Celcom were the only two operators to earn Good ratings in the video application metric; DiGi, U Mobile and Unifi all had either Fair or Poor ratings.

 

2019 Opensignal Regional Performance

The 2019 Opensignal report also showed the regional performance of Malaysia’s mobile operators in 11 Malaysian regions/cities with some rather unique results, such as;

  • In the 4G Availability metrics, Yes was the clear winner in Kuala Lumpur and Seberang Perai / Penang with scores above 95% – an exceptional level of LTE access.
  • Celcom had 4G Availability scores above 90% in Alor Setar, Ipoh, Johor Baharu, Kuala Lumpur, Kuala Terengganu, Malacca and Seberang Perai/Penang.
  • In Ipoh, all five operators improved on their national Upload Speed Experience results while in Download Speed Experience, there were significant increases from four of the operators over their national averages.

 

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Khabar Baik! Here Are The Unifi Chinese New Year Offers!

Khabar baik! Here are the Unifi Chinese New Year offers for 2019! This is the first of several Unifi promotions under the #khabarbaik initiative by new Unifi Acting Executive Vice President, Moharmustaqeem Mohammed (Mohar for short!)

 

Apa Khabar? #KhabarBaik!

The #khabarbaik movement represents a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by every Unifi employee that will translate into positive changes for the company and its customers.

According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.

 

The Unifi Chinese New Year Offers!

During Chinese New Year, Unifi will be giving away angpows! You can collect them from your local TMpoint, Unifi roadshows, as well as in newspapers and the Unifi website.

Here are some of the freebies you will receive in your Unifi Chinese New Year angpows :

  • 8 GB of mobile data for Unifi Mobile users
  • 90-day Dimsum subscription

On top of that, from 1-8 February, Unifi users will be able to enjoy 8 new Chinese channels in the Unifi TV and Play TV services.

 

Updates On Unifi Turbo + Streamyx

Unifi will upgrade both Unifi and Streamyx speeds. In areas with Unifi coverage, existing Streamyx users will be upgraded to Unifi packages. In areas without Unifi coverage, Streamyx users will receive double their usual broadband speeds at the same price.

About 1 million Unifi customers will receive 10X turbo speed upgrades – from 10 Mbps to 100 Mbps, from 30 Mbps to 300 Mbps, from 50 Mbps to 500 Mbps, and from 100 Mbps to 800 Mbps. Unifi plans to complete this Unifi Turbo upgrade exercise by March 2019.

 

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