Tag Archives: Telekom Malaysia

Maxis Rushes Out Broadband Deals – Too Little, Too Late!

Maxis just rushed out its own broadband deals, and is offering a free speed upgrade for existing customers! Find out why it’s really too little, too late.

 

New Maxis Home Broadband Deals In October 2023!

In early October 2023, Unifi announced that all broadband customers will receive a free upgrade of their Internet speeds – up to 3X their current speeds!

Weeks later – on 27 October 2023, Maxis belatedly announces new 1 Gbps and 2 Gbps broadband packages, as well as its own broadband deals to fight back. Unfortunately, they are pretty much too little, too late.

On top of introducing the new 1 Gbps and 2 Gbps (overkill) packages, Maxis announced RM10 discounts for their cheaper broadband packages.

Broadband
Speed
Old
Price
New
Price
Promo
Price *
2 Gbps (New) NA RM 319 NA
1 Gbps (New) NA RM 249 Free Max Wifi
500 Mbps RM 159 RM 159 RM 149
300 Mbps RM 149 RM 139 RM 129
100 Mbps RM 129 RM 99 RM 89

* Only for new subscribers, and applicable to the first 24 months.

However, the pitiful RM10 discount is limited to new subscribers, and even then, only for the first 24 months! After that, the price goes back to the “New Price” list above.

This is quite unlike Digi or Unifi, whose prices are not limited to the first 24 months:

Broadband
Speed
Maxis Unifi * Digi
2 Gbps RM 319 RM 289 NA
1 Gbps RM 249 RM 159 RM 269
500 Mbps RM 149 x 24
Then RM 159
RM 139 RM 149
300 Mbps RM 129 x 24
Then RM
139
RM 129 Free 6 months
Then
RM 129
100 Mbps RM 89 x 24
Then RM
99
RM 89 RM 89

* After free speed upgrade

If you are an existing customer, Maxis has announced a free speed upgrade for customers on 100 Mbps or faster packages. However, details on this free upgrade – how much faster, and when they kick in – are only coming in November 2023.

Read more : Switching From Maxis To Digi Saves Me RM1.9K / Year!

 

New Maxis Business Broadband Deals In October 2023!

Maxis also announced a new 1 Gbps business broadband package, but curiously did not offer a 2 Gbps package for business users. You would think that a business would need a 2 Gbps package more than home users, right?

In any case, Maxis is offering slightly better discounts on its business broadband packages. However, you must be a new subscriber, and you must register by 30 November 2023!

If you are an existing customer – too bad, so sad. Unlike Home Fibre customers, Maxis did not announce any free speed upgrade for their Business Broadband customers. It appears that the only way to get an upgrade and save money is probably to migrate to a different provider

Broadband
Speed
Old
Price
New
Price
Promo
Price *
1 Gbps (New) RM 189
(early bird)
RM 299 NA
500 Mbps RM 269 RM 219 RM 199
300 Mbps RM 149 RM 179 RM 139
100 Mbps RM 139 RM 119 RM 99

* Only for new subscribers who register by 30 November 2023

That said – a quick check on their April prices show that Maxis was actually offering cheaper prices back then!

The 1 Gbps package was only RM189 – RM110 less than their “new price”, while the 300 Mbps package was only RM149 – RM30 less than their new price, and just RM10 more than their October-November 2023 promo price.

 

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FREE 1GB Internet Now Extended To Full 24 Hours!

All five Malaysian telcos finally agreed to extend the daily free 1GB Internet to the full 24 hours! Here are the details!

 

FREE 1GB Internet For COVID-19 Lockdown!

As part of the Short-Term Economic Recovery Plan (ERP) announced by the Malaysian government, every Malaysian resident were given 1GB of free Internet every day during the COVID-19 lockdown.

However, they only provided the 1GB of free Internet from 8 AM until 6 PM daily. Presumably because it’s meant for working and learning at home.

 

FREE 1GB Internet Now Extended To Full 24 Hours!

Some three weeks after Malaysia started its economic recovery, all five Malaysian telcos finally agreed to let people use the daily Internet quota after 6 PM.

Maybe they finally realised that working and learning at home doesn’t actually stop at 6 PM…

Free 1GB Internet Now Usable For Full 24 Hours

Celcom, Digi, Maxis, U Mobile and Telekom Malaysia announced that, effective immediately, the free daily 1GB Internet would be usable for the full 24 hours.

Free 1GB Internet Daily, Until 31 December

They also confirmed that the daily free 1GB Internet will be provided until 31 December 2020.

This daily complimentary 1GB Internet quota is on top of your existing plan’s Internet quota.

If you normally receive 1GB of Internet for a month, this will give you 31GB of Internet for the whole month – 1GB + 30GB (in a month with 30 days).

For Work + Learning, Not For Play

The daily 1GB Internet quota can be used for everything, except social media, video streaming, gaming and music streaming.

Free Access To Essential Services

On top of the daily 1GB Internet quota, all five telcos will provide free and unlimited access to essential COVID-19 related apps and services, like :

  • MySejahtera and MyTrace apps
  • CPRC Hotline
  • Malaysia Ministry of Health and World Health Organization websites

 

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12 Days Later : Unifi Statement On Game Server Issues…

12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…

Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.

 

What Happened : Unifi Will Block Games With Inappropriate Content???

The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

 

We Found Out What Really Happened 11 Days Ago

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

 

We Are Gamers Too : Official Unifi Statement On Game Server Issues

Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :

We Are Gamers Too

Hi everyone, recently we’ve received feedback that some unifi users, who are avid gamers, have had some problems accessing their favourite video game servers such as EA, Ubisoft and the PlayStation Network. Understandably, this has caused some frustration. We get it and we feel your frustration. After all, we’re gamers too.

And understandably, there has been some confusion on why these problems occurred. Difficulty accessing gaming servers is not a problem for unifi users only. We’ve checked. Gamers on other networks in Malaysia and around the world are going through the same thing.

There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.

We Do Not Block Access To Game Servers

A number of you have reached out to us via social media and our official customer service channels asking if we block access to game servers. We’d like to make it very clear that we don’t and have no reason to do so. Video games are a big part of a lot of people, including us.

Our Network Is Built For Gamers

With a fibre optic network that spans a distance farther than the moon, the unifi network is the most extensive fixed and mobile network in the country, and we’ve designed this network to cater for the demands of gamers just like you.

Our network comprises of 12 data centres, 20 submarine cables spanning the globe and over 560,000 kilometres of fibre optic cables to offer the best gaming experience for you.

Our state-of-the-art network operations centre proactively monitors our network and continuously optimizes data routes to mitigate and eliminate congestions to further improve your gaming experience.

At the same time, we’re always adding the latest game consoles in our labs as part of our test program to find out how we can further optimize our network for the newest consoles.

In addition, we have direct peering connections to some of the biggest game brands in the world.

If You Encounter Problems, What Can You Do?

First of all, it is very likely not a problem with the unifi network. The causes for problems accessing your favourite games server may vary and we recommend that you reach out to the server provider directly to check.

Head over to the unifi community. We have an active community of unifi users that help each other. The unifi community is the best place to find like-minded users that may have encountered a similar problem and have found a solution for it. Users having problems with their PSN Network Address Translation (NAT) configuration found that the solution offered here help solved their issue.

We hope these tips will improve your gaming experience. If you have any questions, please feel free to reach out to us on social media, via live chat or phone. Thank you.

 

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Did TM Block Games On Unifi? No, And Here’s Why…

The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.

We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.

Here is what happened, and how TM Unifi’s response kicked off the whole controversy…

 

TM Unifi Will Block Games With Inappropriate Content?

The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

 

No, TM Unifi Did Not Block Access To Game Servers

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…

 

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Konfx Selected To Power Telekom Malaysia Conference

25th April 2017 — Gain Secure Sdn. Bhd. (Gain Secure) today announced that its premier mobile app Konfx has been selected by Telekom Malaysia Berhad to power its internal sales kick-off conference. Konfx is a state-of-the-art solution that offer dedicated conference organizers the perfect tools to help them manage industry-leading events.

 

Uptake of Konfx

Since introducing Konfx in October last year, Gain Secure has seen Konfx accepted wholeheartedly by event organizers and conference attendees both. The app has empowered no less than 16 conferences since its inception, including MAX Reload 2017 by Telekom Malaysia, EO Taipan Masterclass by Entrepreneurs’ Organization, Experts Live Asia 2017 by Infront Consulting and Malaysia Global Azure Bootcamp 2017 from Azure User Group Malaysia.

 

New features in the latest version of Konfx

Konfx works by offering conference organizers direct input on conference parameters onto a single system. This includes information on speakers, agendas, locations and other information.

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That information is then made available to attendees directly through the app. Attendees are also able to register for sessions and rate speakers or sessions. All data will be automatically compiled and made available in reports to the organizer.

The updated Konfx app now offers even more benefits to conference organizers in the form of Traffic Management, Exhibitor QR code scanning, Enhanced Reporting, Real-Time Dashboard as well as sends automated emails to users reminding them to download the app.

Each of these features brings organizers and delegates closer to one another through the event as well as adds unprecedented interactivity facilities via a common platform. As part of its standard policies towards better services, Gain Secure continually works towards app improvements and strives to offer the market the best available products that technology can offer.

 

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