Tag Archives: Telecommunications

FREE 1GB Internet Now Extended To Full 24 Hours!

All five Malaysian telcos finally agreed to extend the daily free 1GB Internet to the full 24 hours! Here are the details!

 

FREE 1GB Internet For COVID-19 Lockdown!

As part of the Short-Term Economic Recovery Plan (ERP) announced by the Malaysian government, every Malaysian resident were given 1GB of free Internet every day during the COVID-19 lockdown.

However, they only provided the 1GB of free Internet from 8 AM until 6 PM daily. Presumably because it’s meant for working and learning at home.

 

FREE 1GB Internet Now Extended To Full 24 Hours!

Some three weeks after Malaysia started its economic recovery, all five Malaysian telcos finally agreed to let people use the daily Internet quota after 6 PM.

Maybe they finally realised that working and learning at home doesn’t actually stop at 6 PM…

Free 1GB Internet Now Usable For Full 24 Hours

Celcom, Digi, Maxis, U Mobile and Telekom Malaysia announced that, effective immediately, the free daily 1GB Internet would be usable for the full 24 hours.

Free 1GB Internet Daily, Until 31 December

They also confirmed that the daily free 1GB Internet will be provided until 31 December 2020.

This daily complimentary 1GB Internet quota is on top of your existing plan’s Internet quota.

If you normally receive 1GB of Internet for a month, this will give you 31GB of Internet for the whole month – 1GB + 30GB (in a month with 30 days).

For Work + Learning, Not For Play

The daily 1GB Internet quota can be used for everything, except social media, video streaming, gaming and music streaming.

Free Access To Essential Services

On top of the daily 1GB Internet quota, all five telcos will provide free and unlimited access to essential COVID-19 related apps and services, like :

  • MySejahtera and MyTrace apps
  • CPRC Hotline
  • Malaysia Ministry of Health and World Health Organization websites

 

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Maxis Zerolution Deals On HUAWEI P40 | P40 Pro Revealed!

Maxis just unveiled their Zerolution deals on both the HUAWEI P40 and HUAWEI P40 Pro smartphones!

Find out what Maxis is offering on both new HUAWEI smartphone models!

 

HUAWEI P40 Smartphones : A Quick Primer

HUAWEI launched three P40 series smartphones, all running on EMUI 10 using the Kirin 990 platform :

  • HUAWEI P40 : 6.1-inch OLED display, Leica triple camera system, 3800 mAh battery
  • HUAWEI P40 Pro : 6.58-inch OLED display, Leica quad-camera system, 4,200 mAh battery
  • HUAWEI P40 Pro+ : 6.58-inch OLED display, Leica penta-camera system, 4,200 mAh battery

 

Maxis Zerolution Deals On HUAWEI P40

Here is what Maxis is offering if you purchase the HUAWEI P40 under the 24-month Zerolution instalment plan :

  • FREE HUAWEI P40 wireless charging case (worth RM 289)
  • FREE 1 Year Extended Warranty + 1 Month Screen Protection (worth RM 248)
  • FREE 3 Months HUAWEI Video Subscription (worth RM 113.40)
  • FREE 12 Months 50 GB HUAWEI Cloud Storage (worth RM 46.80)
  • FREE 3 Months Maxis SafeDevice Subscription (worth RM 99)

In addition, if you sign up for a new Share Line under the Maxis Postpaid 158 or Maxis Postpaid 158 plans, you will receive a second HUAWEI P40 for FREE!

 

Maxis Zerolution Deals On HUAWEI P40 Pro

Here is what Maxis is offering if you purchase the HUAWEI P40 Pro under the 24-month Zerolution instalment plan :

  • FREE HUAWEI wireless car charger (worth RM 289)
  • FREE 1 Year Extended Warranty + 1 Month Screen Protection (worth RM 248)
  • FREE 3 Months HUAWEI Video Subscription (worth RM 113.40)
  • FREE 12 Months 50 GB HUAWEI Cloud Storage (worth RM 46.80)
  • FREE 3 Months Maxis SafeDevice Subscription (worth RM 99)

In addition, if you sign up for a new Share Line under the Maxis Postpaid 158 or Maxis Postpaid 158 plans, you will receive a second HUAWEI P40 Pro for FREE!

 

HUAWEI P40 Series : Where To Buy?

If you are not interested in the Maxis Zerolution plans, you can directly purchase the HUAWEI P40 series smartphones through the official HUAWEI online store :

 

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Fortesys Now Authorised Distributor For Ruckus Networks In Malaysia!

CommScope just appointed Fortesys as the sole authorised distributor for its Ruckus range of networking products spanning all segments across Malaysia! Here are the full details!

 

Fortesys | Ruckus : A Quick Primer

Established in 2011, Fortesys Distribution Sdn Bhd is a leading end-to-end networking solutions provider in Malaysia. In addition to providing digital networking solutions, they also provide training programs as well.

Headquartered in Sunnyvale, California, Ruckus is a world-renowned brand for wired and wireless networking equipment and software. Together with ARRIS, Ruckus is now now of CommScope – a major communications infrastructure company.

 

Fortesys Now Authorised Distributor For Ruckus Networks In Malaysia!

At a recent ceremony held at the Tropicana Golf Club, Petaling Jaya, Fortesys regional sales director Kevin Kuak (left in picture) shook hands with ARRIS Solutions Malaysia regional manager BK Choo representing the CommScope to finalise this partnership for Malaysia.

We sat down with both principals for a quick chat on this new partnership between Fortesys and CommScope.

According to Kuak, Fortesys would continue to deliver a wide range of advanced networking solutions for the Malaysian and regional markets.

“Our mission is to provide the most cost-effective and complete network solutions to meet all our customers’ business needs,” said Kuak, adding that Fortesys’ appointment as the authorised distributor for Ruckus was yet another milestone for the company.

“We are also fully committed to helping companies ‘future proof’ their businesses through state-of-the-art digital networking solutions, added Kuak.

Kuak also shared that Fortesys is today certified by many world class IT vendors, while providing high quality training for customers.

Meanwhile, Choo said that Ruckus had invented and patented various wireless voice, video, and data technologies, such as adaptive antenna arrays that extend signal range.

“Today, we are well known for our Wi-Fi branded products such as indoor and outdoor wireless access points and wireless controllers,” said Choo.

From a market segment perspective, this partnership bodes well for both parties as Ruckus has traditionally been strong in the hospitality and education segments, while Fortesys has various customers across GLCs (government-linked companies), banking and financial services and the public sector.

 

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Yoodo : What’s New + Upcoming For 2020!

Yoodo is celebrating its 2nd anniversary by unveiling 20 new and upcoming features for 2020! Here are the details!

 

New Brand Logo For 2020 : Yoodo powered by Celcom!

The first major announcement – their new brand logo –Yoodo powered by Celcom. It is designed to convey the innovative edge of Yoodo and the vast network coverage of Celcom.

“Yoodo understands the needs and wants of the modern consumer. We treat them as individuals, giving them greater freedom of choice and control.” said Chow Tuck Mun, Head of Yoodo. “Yoodo powered by Celcom assures and empowers Yoodo users on the vast options, choices, and freedom that are available to them.

 

New Yoodo Features For 2020

Yoodo announced these new product features for 2020 :

  • Renew Anytime : users can completely customise the data, voice and SMS of their mobile plans anywhere and at any time without having to complete the full month cycle.
  • Power Pass : a flexible data booster that offers 100GB of data for 60 mins at RM2.
  • new data add-ons for TikTok, Viu, Call of Duty Mobile, Boostm and an upcoming add-on for Mobile Legends: Bang Bang.
  • Enhanced Roam Like Home : which now offers a 3-day and 7-day pass, so users can use their mobile plan abroad for lower than RM5 per day.
  • Yoodo Rewards : Customers who purchased a total of 10 Add-Ons will get 1 free and those who have purchased 10 days worth of Roam Like Home passes will get 1 additional day free.

 

Yoodo eSports + Active Sports Activities For 2020

Yoodo will be sponsoring and organising a series of thrilling esports tournaments across 2020. These tournaments include :

  • Player Unknown’s Battleground (PUBG MOBILE) National Championship (PMNC) 2020, and
  • PUBG MOBILE Campus Championship (PMCC) 2020

Yoodo is also the Official Digital Telco sponsor for :

  • ESL MY Championship 2020 – Call of Duty: Mobile Season 1,
  • Mobile Legends: Bang Bang Professional League – Malaysia & Singapore Season 5,
  • Yoodo FV Major 2020, and
  • the Malaysia Premier Futsal League.

 

New Yoodo Promos For 2020

To commemorate their 2nd anniversary, Yoodo is bringing back the 20GB for RM20 promotion that is available now for all users!

 

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Get Ready For The 5G Revolution In Malaysia!

5G will roll out in Malaysia in the near future, empowering Malaysians with next-generation wireless communications.

Are YOU ready for Malaysia’s 5G revolution?

 

What Is 5G? 

5G is a new wireless technology that offers significantly faster Internet connectivity speeds, and far less delay (called latency) than current 4G networks.

While 4G networks can deliver downloads speeds of 1 gigabit per second, with latencies as low as 70 ms, 5G networks will be able to deliver 10x better!

That next-generation level of improvement will power new capabilities in the areas of virtual reality, artificial intelligence, augmented reality and Internet of Things. It will transform a wide variety of industries, from transportation to agriculture and even education.

 

How Does 5G Work?

5G introduces a slew of new technologies that let it deliver much higher bandwidth, with almost zero delay :

Millimeter Wave Spectrum

With so many people using the same 4G spectrum, it is impossible to deliver high bandwidth.

5G networks avoids this problem by using millimeter wave frequencies between 30 and 300 GHz to make use of a new and different spectrum.

Massive MIMO

In addition to using millimeter waves, 5G networks can leverage on the massive MIMO technology to massively expand the number of users they can support by 22X or more!

This technology allows a 5G base station to fit many more antennas than a 4G base station, letting it to send and receive signals from many more users at once.

Beamforming

5G networks will use beamforming to more efficiently deliver your data, while reducing interference for people around you.

Full Duplex Transmissions

5G networks will introduce full duplex transmissions – their base stations can send and receive data from your smartphone at the same time – doubling download and upload speeds!

 

The Future of 5G In Langkawi, Malaysia!

Celcom collaborated with the Royal Malaysian Police and the Langkawi Municipal Council to explore the future of 5G technologies.

They started with the deployment of their 5G Safety and Security Smart City solution, with multiple 360⁰ UHD 4K panoramic live video surveillance cameras were installed at the famous tourist spots in Langkawi.

Leveraging 5G’s low latency and high data speeds, the Celcom 5G Safety and Security Smart City solution used Artificial Intelligence and video analytics to perform real-time monitoring with high-definition picture quality.

Celcom is also expanding its 5G use cases in Langkawi to cover Digital Defense for Beach Boundaries, Crowd Control Monitoring, Digital Control of Inbound and Outbound of Cargo, Fleet Management System, Geo-Fencing & Smart Perimeters, as well as 5G Fixed Wireless Access.

 

Celcom Blazes Path To 5G In Malaysia

The journey to 5G started in 2017, when Celcom became the first network operator in Malaysia to embark on a 5G trial, working with Ericsson to achieve a throughput of 18 Gbps.

Celcom and Ericsson enabled Malaysia’s first 5G hologram call, and demonstrated an autonomous vehicle that connected over a live 5G network in April 2019.

Celcom then launched their first 5G Live Cluster Field Trial at Celcom’s headquarters in Petaling Jaya on 26 July 2019.

The 5G Live Cluster Field Trial lasted six months, allowing Celcom engineers to test and observe use cases and behavior of 5G coverage in a real-life environment.

  • Data throughputs of close to 6 Gbps
  • Latency of about 10 ms
  • 5G-to-5G and 5G-to-4G VoLTE (Voice over LTE) calls
  • Ultra-High Definition (UHD) voice calls
  • 4K UHD video streaming
  • GameCloud game streaming

Celcom also conducted additional live field trials in areas like Seksyen 14, Crystal Crown Hotel, MPBJ Tower and Taman Jaya LRT Station. So far, those 5G macro sites cover just over 1.2 square kilometers, reaching about 4600 people in 450 households, and 130 shops and offices.

 

What Can You Expect When 5G Rolls Out In Malaysia?

When 5G rolls out in Malaysia, it will transform how we play and work, and how we consume our online services and content.

Besides delivering a higher bitrate of 4K video streaming, gamers will immediately notice a big drop in network latency, greatly reducing lag. With ultra-low latencies, it will make gaming far more enjoyable and give them a big advantage over gamers still on 4G.

The combination of high data bandwidth and ultra-low latency will greatly improve AR and VR experiences. 5G will enable AR and VR displays with much higher resolution and refresh rates, for a more believable and comfortable experience.

The introduction of 5G will also spur the creation of high-bandwidth IoT devices for our smart homes, always-connected computing devices, and smarter vehicles and yes, even autonomous vehicles one day!

Even cloud and media services will be transformed by 5G. Data stored in cloud services will feel as if they are residing in your mobile device or computer.

The quality of the media we consume today on streaming services like YouTube, Netflix, Apple TV+, Tidal and Spotify will be greatly improved because the industry will move to optimize for quality, instead of optimizing for low-bandwidth.

Even location services like Waze and Google Maps will be greatly enhanced by 5G. Your location can be more precisely triangulated using the 5G network, which means you will no longer miss a turn, or lane change!

5G may seem like a buzz word today, but it will change our lives when it rolls out in Malaysia!

 

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12 Days Later : Unifi Statement On Game Server Issues…

12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…

Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.

 

What Happened : Unifi Will Block Games With Inappropriate Content???

The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

 

We Found Out What Really Happened 11 Days Ago

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

 

We Are Gamers Too : Official Unifi Statement On Game Server Issues

Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :

We Are Gamers Too

Hi everyone, recently we’ve received feedback that some unifi users, who are avid gamers, have had some problems accessing their favourite video game servers such as EA, Ubisoft and the PlayStation Network. Understandably, this has caused some frustration. We get it and we feel your frustration. After all, we’re gamers too.

And understandably, there has been some confusion on why these problems occurred. Difficulty accessing gaming servers is not a problem for unifi users only. We’ve checked. Gamers on other networks in Malaysia and around the world are going through the same thing.

There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.

We Do Not Block Access To Game Servers

A number of you have reached out to us via social media and our official customer service channels asking if we block access to game servers. We’d like to make it very clear that we don’t and have no reason to do so. Video games are a big part of a lot of people, including us.

Our Network Is Built For Gamers

With a fibre optic network that spans a distance farther than the moon, the unifi network is the most extensive fixed and mobile network in the country, and we’ve designed this network to cater for the demands of gamers just like you.

Our network comprises of 12 data centres, 20 submarine cables spanning the globe and over 560,000 kilometres of fibre optic cables to offer the best gaming experience for you.

Our state-of-the-art network operations centre proactively monitors our network and continuously optimizes data routes to mitigate and eliminate congestions to further improve your gaming experience.

At the same time, we’re always adding the latest game consoles in our labs as part of our test program to find out how we can further optimize our network for the newest consoles.

In addition, we have direct peering connections to some of the biggest game brands in the world.

If You Encounter Problems, What Can You Do?

First of all, it is very likely not a problem with the unifi network. The causes for problems accessing your favourite games server may vary and we recommend that you reach out to the server provider directly to check.

Head over to the unifi community. We have an active community of unifi users that help each other. The unifi community is the best place to find like-minded users that may have encountered a similar problem and have found a solution for it. Users having problems with their PSN Network Address Translation (NAT) configuration found that the solution offered here help solved their issue.

We hope these tips will improve your gaming experience. If you have any questions, please feel free to reach out to us on social media, via live chat or phone. Thank you.

 

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Did TM Block Games On Unifi? No, And Here’s Why…

The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.

We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.

Here is what happened, and how TM Unifi’s response kicked off the whole controversy…

 

TM Unifi Will Block Games With Inappropriate Content?

The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

 

No, TM Unifi Did Not Block Access To Game Servers

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…

 

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HUAWEI Mate 30 Pro 5G : Malaysia Telco Deals!

HUAWEI just launched the Mate 30 Pro 5G, and here are the Malaysia telco deals at a glance! Find out what your telco is offering, and compare it against the other telcos!

 

HUAWEI Mate 30 Pro 5G

The HUAWEI Mate 30 Pro 5G is built around the brand new Kirin 990 platform, with a triple-tier architecture :

  • two ARM Cortex-A76 high-performance cores at 2.86 GHz
  • two ARM Cortex-A76 sustained performance cores at 2.36 GHz
  • four ARM Cortex-A55 low-power cores at 1.95 GHz

It also comes with a powerful 16-core ARM Mali-G76 GPU, and a new Da Vinci neural architecture.

The 4G model comes with 2 NPUs – 1 big + 1 small, but the 5G model will have 3 NPUs – 2 big + 1 small. This should give the 5G model a significant boost in AI capabilities.

In the front, it has a 32 MP selfie camera, but in the back, it features a new SuperSensing Quad Camera that consists of :

  • a 40 MP SuperSensing main camera (f/1.6)
  • a 8 MP telephoto camera with 3X optical zoom (f/2.4)
  • a 40 MP ultra-wide camera (f/1.8)
  • a 3D Time-of-Flight camera

The HUAWEI Mate 30 Pro 5G is powered by a large 4,500 mAh battery, and supports 40 W wired charging, and 27 W wireless charging.

Recommended : HUAWEI Mate 30 Pro 5G : Who Should Buy One?

 

HUAWEI Mate 30 Pro 5G vs 4G Specifications

Specifications HUAWEI
Mate 30 Pro (5G)
HUAWEI
Mate 30 Pro (4G)
Display 6.53-inch OLED display
– 1176 x 2400 pixels (~409 ppi)
– HDR10 + DCI-P3 colour gamut
Protection Gorilla Glass 6 + IP68
Operating System Android 10 with EMUI 10
System Platform HiSilicon Kirin 990 5G HiSilicon Kirin 990
CPU 2 x ARM Cortex-A76 cores (2.86 GHz)
2 x ARM Cortex-A76 cores (2.36 GHz)
4 x ARM Cortex-A55 cores (1.95 GHz)
NPU 2 Big Cores + 1 Tiny Core 1 Big Core + 1 TinyCore
GPU ARM Mali-G76 MC16
RAM 8 GB LPDDR4x
Storage 256 GB UFS 3.0 storage
NM Card (up to 256 GB)
Front Camera 32 MP with f/2.0 lens
3D ToF camera
Rear Cameras 40 MP main camera (f/1.6)
8 MP 3X telephoto camera (f/2.4)
40 MP ultra-wide camera (f/1.8)
3D ToF Camera
Connectivity 5G : NSA and SA modes
4G : LTE
Wi-Fi : 802.11a/b/g/n/ac
Bluetooth : BT5.0
USB : USB 3.1 Type C
5G : NA
4G : LTE
Wi-Fi : 802.11a/b/g/n/ac
Bluetooth : BT5.0
USB : USB 3.1 Type C
Fingerprint Sensor Yes, In Display
Other Sensors Accelerometer, gyro, proximity, barometer, compass
Battery 4,500 mAh
40 W wired charging
27 W wireless charging
Dimensions 73.1 mm wide
158.1 mm tall
8.8 mm thick
Weight 198 g

 

HUAWEI Mate 30 Pro 5G : Malaysia Telco Deals!

The HUAWEI Mate 30 Pro 5G has a recommended retail price of RM 4,199 (~S$1,409 / ~US$1,009 / ~£779 / ~A$1,519) here in Malaysia, and comes with exclusive gifts worth RM 537 :

  • HUAWEI Wireless In-Car SuperCharge charger
  • HUAWEI Care (1-year extended warranty)

And here are the four Malaysia telco deals for the Mate 30 Pro 5G :

Telco Best Deal Alternate
Celcom EasyPhone : RM 99 per month Platinum Plus : RM 1,458 one-time
UMobile HERO P139 : RM 1,599 one-time HERO P99 : RM 1959 one-time
Maxis Zerolution : RM 99 per month
Digi PhoneFreedom 365 : RM 68 per month

If you prefer to purchase the Mate 30 Pro 5G outright though, here are some great deals :

Store Price Free Gifts
DirectD

RM 4199

HUAWEI Care
HUAWEI SuperCharge wireless in-car charger
HUAWEI SuperCharge car charger

HUAWEI Soundstone CM51
HUAWEI Body Scale
HUAWEI CM510 Bluetooth Speaker
Gadgets House

RM 4199

HUAWEI Care
HUAWEI SuperCharge wireless in-car charger
HUAWEI Mate 30 Pro case

HUAWEI Smart Band 3
HUAWEI Mini Bluetooth Speaker
HUAWEI Premium Store

RM 4199

HUAWEI Care
HUAWEI SuperCharge car charger
HUAWEI Body Scale

This is really the best time ever to purchase the HUAWEI Mate 30 Pro 5G smartphone!

 

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Celcom + Maxis : First 5G Network Sharing Trial Succeeds!

Celcom and Maxis just announced that they successfully conducted Southeast Asia’s first 5G network sharing trial! Here are the details!

 

Celcom + Maxis : First 5G Network Sharing Trial Succeeds!

Celcom and Maxis conducted Southeast Asia’s first 5G Multi Operator Core Network (MOCN) trial in December 2019, following the MoU agreement on 25 November 2019.

It utilised the Maxis 5G site at Seaview Hotel in Kuah, and the Celcom 5G site at The Westin Langkawi Resort & Spa, testing their capability to support both Maxis and Celcom users.

MOCN is a sharing mechanism that allows two different core networks to share the same RAN (Radio Active Network).

Using MOCN allows Celcom and Maxis to quickly extend their 5G coverage across Langkawi, just by leveraging their existing 5G sites.

 

Celcom + Maxis : Future 5G Sharing Plans

Moving forward, Celcom and Maxis plans to conduct further RAN sharing trials using 5G Standalone (5G SA) network this quarter, Q1 2020.

 

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Finally, A Postpaid Plan That Sizes According To Your Needs!




Celcom Xpax just introduced a new postpaid plan – XP Lite, with a low-entry price and sizes according to your needs.

Find out why this is the new plan that offers the best value for your money, with flexibility to boot!

 

The Celcom Xpax XP Lite Postpaid Plan At A Glance!

Celcom Xpax XP Lite is a brand-new postpaid plan that is designed to appeal to those who want a flexib.

  1. It’s highly-affordable, starting at just RM 28 per month!
  2. It is flexible – size up for more Internet, only when you need it!
  3. Enjoy FREE unlimited Internet every day, just by staying on the plan!
  4. Grab the opportunity to gear up with the latest smartphones!

 

Why Celcom Xpax XP Lite Gives You The Best Value For Your Money

The new Celcom Xpax XP Lite plan has a starting price of just RM 28 per month, making it the cheapest postpaid plan in Malaysia.

Best of all – it gives you access to the best network in Malaysia!

 

Free Yourself To Choose + Add On This Postpaid Plan!

Celcom Xpax also designed XP Lite to be highly flexible, letting you customise the plan your way.

Start with 1 GB of Internet with unlimited calls for just RM 28 per monthAnd if you need more Internet, just size up with L or M Passes!

XP Lite Pass L M
Monthly Internet 12 GB total
(1 GB + 11 GB)
5 GB total
(1 GB + 4 GB)
FREE Video Walla 3 GB 3 GB
Total Internet 15 GB 8 GB
Pass Price RM 30 per month RM 10 per month
Total Cost RM 58 per month
(RM 28 + RM 30)
RM 38 per month
(RM 28 + RM 10)

You can also enjoy UNLIMITED INTERNET with the L or M pass using the Celcom Life app – just purchase the Ultra Hour Pass from as low as RM 1!

 

FREE Grab Vouchers With Celcom Xpax XP Lite Passes!

If you sign up for XP Lite through the Celcom Online Shop, you will receive :

  • a RM 5 Grab voucher, if you subscribe with M Pass!
  • a RM 20 Grab voucher, if you subscribe with L Pass!

This promotion ends on 30 November 2019, so hurry!

 

Gear Up This Awesome Postpaid Plan With A FREE Phone!

Celcom Xpax is giving away limited units of the OPPO A1k smartphone for FREE with the XP Lite with L Pass, and other smartphones at MASSIVE DISCOUNTS!

 

Stay On Celcom Xpax XP Lite + Get Rewarded!

Stay on the Celcom Xpax XP Lite plan for more than 6 months to get rewarded with free unlimited Internet every day, or free 1 GB of Video Walla bandwidth!

XP Lite Pass L M
Stay On Bonus
(7th Month Onwards)
FREE 1 hour of
Ultra Hour Pass every day!
Free 1 GB Video Walla

 

Enjoy A FREE Size Up From Celcom Xpax!

Everyone can enjoy a free Size Up from one scoop to double scoops from Inside Scoop, Ice Cream Bar and Sweet Escape on 28 November!

For every Saturday from now until 30 November 2019, you will get a FREE SIZE UP of from Regular to Large at these Green Mug outlets in East Malaysia :

  • Green Mug Lintas : Plaza 2, Lintas Plaza, Kota Kinabalu
  • Green Mug Kingfisher Outlet : Plaza Kingfisher 6, Kota Kinabalu
  • Green Mug @ Gaya Street : Lot 115, Gaya Street, Kota Kinabalu
  • Green Mug Kiosk @ EG Mall : Stall F11, Golden Hill Commercial Park, EG Mall, Kota Kinabalu
  • Green Mug Kiosk @ Asquare : 4A, Jalan Centre Point, Kota Kinabalu
  • Green Mug Suria Mall : Lower Ground Floor, Suria Sabah Shopping Mall, Kota Kinabalu
  • Green Mug Miri : LG 12A, Bintang Megamall, Miri

Can you really find a better deal than this? #CelcomXpax #XPLite

 

Celcom Xpax XP Lite : Where To Get This Awesome Postpaid Plan

To sign up and size up with Celcom Xpax XP Lite to get these benefits :

  • Size Up to L / M Pass for extra 14 GB or 7 GB Internet respectively
  • Stay On with L Pass, and get FREE 1 hour Ultra Hour Pass every day!
  • Stay On with M Pass, and get FREE 1 GB Video Walla
  • Gear Up with a FREE phone with L Pass
  • Get more with Unlimited Internet from only RM 1 with Ultra Hour Pass

>>> Get all those XP Lite benefits here! <<<

 

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How To Get 71% Off HUAWEI Mate 30, Or Get One FREE!




Now that the HUAWEI Mate 30 Series is available for sale, do you know that it’s possible to get up to 67% off the HUAWEI Mate 30 Pro, 71% off the HUAWEI Mate 30, and even a FREE HUAWEI Mate 30 smartphone?

 

How To Get A FREE HUAWEI Mate 30 / P30

Celcom is now offering a FREE HUAWEI Mate 30 with the Platinum Plus contract (RM 188 per month).

You just need to pay an upfront payment of RM 1800, that will be rebated into your account.

Contract Contract Cost Mate 30
Retail Cost
Deposit Final Cost Discount
Platinum Plus RM 188 / month RM 2,799 RM 1,800 FREE 100%

Celcom is also offering a FREE HUAWEI P30 if you purchase the HUAWEI Mate 30 and sign up for Platinum Plus contract, with a supplementary line.

Recommended : Finally, A Postpaid Plan That Sizes According To Your Needs!

 

How To Get 61%-71% Off HUAWEI Mate 30

Celcom is also offering the HUAWEI Mate 30 at discounts of 61% to 71% with these contracts :

Contract Contract Cost Mate 30
Retail Cost
Deposit Final Cost Discount
Gold Plus RM 98 / month RM 2,799 RM 700 RM 1,099 61%
Gold Supreme RM 128 / month RM 800 RM 999 64%
Platinum RM 148 / month RM 1,000 RM 799 71%

 

How To Get 50%-67% Off HUAWEI Mate 30 Pro

Finally, you can get HUAWEI Mate 30 Pro at discounts of 61% to 71% with these contracts :

Contract Contract Cost Mate 30 Pro
Retail Cost
Deposit Final Cost Discount
Gold Plus RM 98 / month RM 3,899 RM 800 RM 1,958 50%
Gold Supreme RM 128 / month RM 950 RM 1,808 54%
Platinum RM 148 / month RM 1,100 RM 1,658 57%
Platinum Plus RM 188 / month RM 1,500 RM 1,268 67%

 

Where To Get These HUAWEI Mate 30 | Mate 30 Pro Deals?

You can get them at this Celcom page!

Don’t forget to check out the new Celcom XP LiteMalaysia’s CHEAPEST postpaid plan at just RM 28 per month!

HUAWEI is also organising a number of roadshows, the first of all was at Sunway Velocity Mall. Check out what deals they offered and will be offering in future roadshows!

Recommended : HUAWEI Mate 30 + Mate 30 Pro Roadshow Deals Revealed!

 

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Celcom + Maxis To Explore 5G Network Sharing!

Celcom and Maxis just signed an MOU to explore the possibility of sharing their 5G infrastructure to accelerate 5G rollout in Malaysia. Here are the details!

 

Celcom + Maxis To Explore 5G Network Sharing!

Celcom and Maxis today (25 November 2019) signed a Memorandum of Understanding (MoU) to explore a potential partnership for the deployment of the next-generation 5G network infrastructure across Malaysia.

They will both look at the potential collaboration in the joint deployment of 5G infrastructure in selected areas in Malaysia. Maxis and Celcom will still maintain their own networks, and remain competitive in other areas.

This potential collaboration could help deliver significant cost savings to both telcos, and let them deliver a faster roll-out of 5G services.

Such a collaboration will also enable both telcos to explore possible business opportunities in key 5G strategic areas.

Signing on behalf of Celcom was Idham Nawawi, Chief Executive Officer (CEO), and Muniff Kamaruddin, Chief Strategy and Value Creation Officer. Meanwhile, Maxis was represented by Gokhan Ogut, CEO and Morten Bangsgaard, Chief Technology & Information Officer.

 

Celcom On 5G Network Sharing MoU With Maxis

Idham Nawawi, Celcom CEO said, “We believe collaboration is the way forward for the industry and working with Maxis to explore a more coordinated 5G deployment in Malaysia is something we are excited about. 5G is the next evolution that will transform how people work, live and play. It will enable a more enhanced consumer experience as well as create new opportunities for consumers, students, governments and businesses alike. Our potential collaboration will pave the way for the delivery of a world-class 5G network, on top of our existing 4G and 3G/2G networks, to every Malaysian, realising a truly digital Malaysia in the IR4.0 era.”

 

Maxis On 5G Network Sharing MoU With Celcom

Gokhan Ogut, Maxis CEO said, “We welcome the idea of collaborating with Celcom for 5G network sharing. We are already sharing towers, fiber and working together on connectivity for rural areas and USP projects. This helps us save resources and accelerate rollout. With this 5G network sharing, it presents an opportunity for us to deliver more value to our customers. Such industry collaboration is important in supporting Malaysia’s ambition in driving the digital economy.”

 

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The 4G Belongs To Four US Telcos Hoax Debunked!

Have you ever wondered who owns 4G technology? There are claims that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, that are forcing countries like China to pay them TRILLIONS in royalties.

We take a look at that claim, and find out who REALLY owns 4G!

 

4G Belongs To AT&T, Verizon, T-Mobile + Sprint?

As the US-Chinese trade tensions drag out, lots of fake stories about both sides are circulating online.

One of them is the claim that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, and countries like China are forced to pay them trillions of dollars every year.

4G belongs to United States’ AT&T, Verizon, T-Mobile and Sprint. The world’s countries pay more than 10,000 trillion yuan in copyright fees to the four companies in the United States. China’s 4G pays US$100 million in annual copyright fees to US companies.

If the countries around the world switch to Huawei 5G, the United States will lose more than 10,000 billion yuan of foreign exchange each year, which is set at 20% of the annual GDP of the United States.

Therefore, the United States will not allow 5G in the world.

the United States will destroy Huawei to protect the interests of the United States;

i.e. stopping the loss of at least 20% of USA’s GDP.

What a big bully !!!.

Let the world know the true & ulterior reason for USA’s insistence on bringing down Huawei.

Is that true? Let’s find out!

 

4G Does Not Belong To US Telcos

First of all, AT&T, Verizon, T-Mobile and Sprint are US telecommunications companies, telcos, that operate mobile networks in the United States.

These US telcos may own the equipment (like the cell tower above) that power those 4G LTE networks, but they do NOT own the 4G technologies those equipment were built around.

They are like any other mobile telcos around the world. They provide the 4G LTE service your mobile phones use to make calls and provide mobile Internet connectivity.

 

So Who REALLY Owns 4G?

4G technology is not owned by any particular company, but is protected by about 1,400 patents owned by a multitude of companies worldwide.

In 2011, an analyst Peter Misek crawled through all of those patents to find out who known how many of those patents, and he summarised his findings in this pie chart :

The top 3 owners of 4G patents, in order of patent numbers (not importance or value), are :

  • LG Electronics
  • Qualcomm
  • Motorola (now owned by Lenovo, although most of its patents are owned by Google)

Notice how there are no telcos in the pie chart? That’s because telcos do NOT develop mobile technologies… they don’t even make the equipment based on these mobile technologies!

 

How Much Is Paid For 4G Technology?

The other part of the claim is that the world pays about US$1,450 trillion per year in 4G licensing fees per year, with China paying US$100 million per year.

Globally

Analysts estimate that about 15-16% of a 4G smartphone’s PROFIT margin goes towards licensing fees.

In 2018, the global smartphone sales was US$522 billion, and smartphone profit margins are roughly 65% on average. That would mean about US$51 billion would have been paid in 4G licensing fees in 2018.

Obviously, US$51 billion is a tremendous amount of money, but it is far less than what the fake story claims – US$1,450 trillion.

In China

In 2017, China sold US$152.3 billion worth of smartphones. That would mean smartphones sold in China (including those made by Apple) would have contributed about US$15 billion in 4G licensing fees.

That is far more than the fake claim of US$100 million per year…

 

Who Created This 4G Belongs To US Telcos Hoax?

This is yet another piece of spurious Chinese propaganda, probably coined by China’s so-called 50 Cent Army.

Crudely-written with nonsensical numbers, it has nevertheless spread on social media, which is why we are spending the time and effort to debunk it.

Irrespective of what we may think about the Trump ban on HUAWEI and other trade war actions, we should focus on the FACTS, and not let fake stories like this sway our opinions.

 

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YES + TPG Launch VoLTE Roaming In Southeast Asia!

YES and TPG today announced that they are the first telecommunications providers in Southeast Asia to introduce VoLTE Roaming!

Here is EVERYTHING you need to know about the YES and TPG partnership to introduce VoLTE Roaming in SEA!

 

YES + TPG Launch VoLTE Roaming In Southeast Asia!

The YES and TPG VoLTE Roaming solution is the first in Southeast Asia, and another milestone for YES, who was also the first in Malaysia to deliver VoLTE nationwide in June 2016.

As the 4th national telecommunications operator in Singapore, TPG is eager to break-out ahead of the competition. They have thus become the first in Southeast Asia to launch outbound VoLTE roaming.

VoLTE roaming will ensure high definition (HD) quality voice services, as well as other benefits like faster call connections, longer battery life and enhanced security.

 

YES To Accept Inbound TPG VoLTE Roaming Traffic

With the sole all-IP, all-4G LTE network in Malaysia, YES is a natural partner for TPG to receive inbound VoLTE traffic from TPG.

With this announcement, TPG subscribers in Singapore will enjoy VoLTE roaming in Malaysia, and YES subscribers in Malaysia will enjoy VoLTE roaming in Singapore.

On top of that, TPG Acting CEO Richard Tan announced that many TPG subscribers will enjoy FREE unlimited data roaming in Malaysia on the YES network during the promotion period.

 

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100Mbps ViewQwest Freedom 100 Price + Offer Analysed!

ViewQwest just launched their Freedom 100 broadband plan, offering 100Mbps download speeds with a FREE static IP!

Here is everything you need to know about the new 100Mbps ViewQwest Freedom 100 broadband plan!

 

The 100Mbps ViewQwest Freedom 100 Plan

The new ViewQwest 100Mbps plan is called Freedom 100, and comes with not just a FREE static IP address, but also proprietary ViewQwest services, including latency-based routing and a promise not to engage or enforce a Fair Usage Policy.

In other words, ViewQwest is committed to their policy of restricting Internet usage in any way, through network shaping, bandwidth caps, or strict data traffic management policies.

The free static IP will be useful for those who want to run their own personal server or NAS at home, as well as making it easier for home owners to access their CCTV networks remotely.

 

ViewQwest Freedom 100 – One 100Mbps Plan, Four Prices

ViewQwest offers a single Freedom 100 plan, with 100Mbps of download speed and 50Mbps of upload speed.

However, they will be offering it at four different price points, based on your selection of router and contract length.

  • ASUS AC1200G+ router with 24 months contract : RM 138 per month
  • ASUS AC1200G+ router with 36 months contract : RM 128 per month
  • ASUS Lyra Trio routers (2 units) with 24 months contract : RM 158 per month
  • ASUS Lyra Trio routers (2 units) with 36 months contract : RM 148 per month

To promote the new Freedom 100 plan, ViewQuest is offering three free months after the contract ends.

What this means is – you will pay the full monthly price for the length of your 24- or 36-month contract. After that ends, you will receive 3 additional months of broadband for free.

If any ViewQwest representative quotes you lower prices of RM 118, RM 123, RM 137 or RM 140, that is because they are factoring in those 3 free months.

 

ViewQwest Freedom 100 – Our Analysis

The ViewQwest Freedom 100 is certainly an interesting proposition, offering a better deal than even Maxis FibreNation plans… but only if you opt for the 36 month plan and/or the mesh Wi-Fi routers option.

With Wi-Fi Router

With a 24-month contract, MaxisONE Home Fibre is actually cheaper. Going with a 36-month contract shaves off just RM 1 per month… or a princely RM 24 after 2 years.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 138 RM 3,312
36 Months RM 128 RM 3,072

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 6.33 per month with a 24 month contract, and a more significant RM 10.85 per month with a 36 month contract.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 122.67 RM 2,944
36 Months RM 118.15 RM 2,835.60

With Mesh Wi-Fi Routers

If you opt for the mesh Wi-Fi routers option, ViewQwest is still slightly more expensive with a 24-month contract.

But ViewQwest has a better deal, because their ASUS Lyra Trio routers cost more than twice as much as the AIRTIES Air4830 routers Maxis uses.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 158 RM 3,792
36 Months RM 148 RM 3,552

Again, the ViewQwest Freedom 100 plan is only cheaper than MaxisONE Home Fibre when you sign up for the 36-month contract.

That saves you RM 6 per month, or RM 144 after two years. But again, it gets you a better pair of ASUS Lyra Trio routers.

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 13.56 per month with a 24 month contract, and a very significant RM 17.38 per month with a 36 month contract.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 140.44 RM 3,370.67
36 Months RM 136.62 RM 3,278.77

So if you want to use a mesh Wi-Fi network, it would make sense to choose ViewQwest over MaxisONE Home Fibre, and it would be better to opt for the 36 month contract.

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What About The Static IP?

The static IP is a bonus for those with home servers, NAS or CCTV systems, but nowhere worth the ridiculous RM 200 price they quoted.

Especially when you can get free dynamic DNS services online.

Are They Making Extra Off The Mesh Routers?

We did a quick check on the cost of the two router options, because despite what they tell you – the routers are not free. Their cost is just amortised across the contract period.

Router Retail Price Price / 24 Months Price / 36 Months
ASUS AC1200G+ RM 232 RM 9.70 RM 6.40
ASUS Lyra Trio (2 Units) RM 875 RM 34.50 RM 24.30
Difference + RM 643 + RM 24.80 + RM 17.90

As our comparison shows, they are passing along the cost of the router if you opt for the Lyra Trio mesh routers. So they are on the level in this respect.

 

ViewQwest Freedom 100 Availability

The 100Mbps ViewQwest Freedom 100 plan is available with immediate effect. However, ViewQwest has limited coverage area.

They will begin rolling out their broadband services in the Klang Valley and Johor Bahru, with other cities and areas planned across these two years.

 

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Maxis 100PeratusMalaysia Celebrates Malaysian Diversity!

This National Day, Maxis is celebrating the diversity of all Malaysians with its 100PeratusMalaysia campaign in collaboration with diverse, eclectic Malaysian personalities!

 

The Maxis 100PeratusMalaysia Campaign

Maxis kickstarted their 100PeratusMalaysia campaign by launching a short film depicting diverse Malaysian personalities.

In this short 100PeratusMalaysia film, these Malaysian personalities were taken through a journey of self-discovery. Leveraging the power of technology, they dug deeper into their identities through DNA testing.

Despite results showing that they had a link to various geographical locations around the world, there was one compelling truth – they are all #100peratusMalaysia.

The personalities involved in the campaign were writer and activist Marina Mahathir, food ambassador of Tourism Malaysia Dato’ Chef Wan, Miss Universe Malaysia 2011 Deborah Priya Henry, performing arts icon Tiara Jacquelina, actor and award-winning comedian Douglas Lim, SEA Games gymnastic gold medallist Farah Ann Abdul Hadi and national football legend Datuk Santokh Singh.

“The premise of our National Day campaign was using technology to not only understand our unique differences in a new light, but also acknowledge that our diversity is what makes us stronger and enables us to achieve great things. The more we know ourselves, the more we realise that our differences tell the story of who we are as Malaysians. At the end of the day, our love for Malaysia, our homeland, is what unites us, and we hope that this campaign will raise the spirits of Malaysians everywhere,” said Tai Kam Leong, Maxis’ Head of Brand and Marketing.

 

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XOX Mobile Introduces XOX Prepaid Mastercard Card

XOX Mobile and Mastercard announced their jointly-developed XOX Prepaid Mastercard Card today. Here is everything you need to know!

 

XOX Prepaid Mastercard Card

Mastercard approved XOX Berhad as an issuer in May 2019, and now they are announcing the official launch of the XOX Prepaid Mastercard Card.

It is basically a prepaid card tied to their E-Money e-wallet platform, offered as a value-added service to their existing subscribers.

 

XOX Prepaid Mastercard Card + XOX E-Money

They are both targeted at XOX Mobile subscribers, limiting their reach in a saturated market with countless alternative e-wallets.

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However, XOX says that they have a captive market in their subscribers, which they claim number some 2.5 million.

With the new XOX Prepaid Mastercard Card, XOX Mobile subscribers will be able to make secure payments at Mastercard merchants, with the option for either a virtual or a physical card.

They will also have the convenience of managing the card through a dedicated XOX Mobile app, the same app where subscribers can check on their balance, top-up, transaction history and spending habits.

 

XOX Prepaid Mastercard Card Availability

The XOX Prepaid Mastercard Card is not available just yet. They only plan to roll it out by the end of 2019, or early 2020.

 

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The Maxis AI Network Explained – Getting Ready For 5G!

Maxis just announced that they are getting ready for 5G with their new AI Network.

Find out what the Maxis AI Network is all about, and how it will help them prepare for 5G!

 

The Maxis AI Network Explained!

Maxis has been building a 5G-ready intelligent network with the widest fibre-optic footprint to mobile base stations across the country.

Dubbed the Maxis AI Network, it is built on the IP network architecture, with the latest software-defined networking technology.

It is capable of self-optimising data traffic along the most efficient routes, and self-heal network disruptions by anticipating and rerouting traffic around potential problem areas.

Smart Network Management

Maxis’ mobile and fibre networks are now based on the next-generation IP network. This digital  network has traffic control systems that can anticipate potential usage spikes (i.e. whether it’s festive or football seasons) and open up more bandwidth in anticipation.

This is achieved through automated data rerouting capabilities on a network built with multiple alternative routes.

Network intelligence is also now distributed at increasing points of connection across the network, and their software-defined networking (SDN) architecture ensures a low network latency and ready upgrade path to 5G.

Other Maxis AI Network Capabilities

  • Support For NB-IoT : The Maxis AI Network will provide strong support for Low Power Wide Area (LPWA) technology built with 5G-like capabilities and designed for mass-scale industrial deployments for enterprise and government.
  • Faster first call resolution : The Maxis AI Network is able to provide more accurate analysis in the event of a network outage for individual customers, leading to better first call resolution.
  • Business continuity : The Maxis AI Network’s proactive notification system is able to alert Enterprise customers on performance updates within five minutes, making it possible to trigger earlier business contingency planning.
  • Addressing mission-critical business requirements : The Maxis AI Network, through a network health dashboard app, helps Maxis service managers work on-the-go to troubleshoot issues and identify solutions for Enterprise customers.
  • Preventive maintenance : Maxis’ Project SkyEye drones capture 360-degree HD images of their network towers, which is relayed to their servers for high-speed diagnostic scanning by Maxis A.I. that has been trained for precise, efficient structural fault detection and prediction, and is capable of recommending the appropriate preventive maintenance measures.

 

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Hotlink Rewards : How TO Win FREE Phones Every Day!

Hotlink just announced a special Free Phones Every Day offer, as part of Hotlink Rewards! Here is how YOU can win a FREE phone from Hotlink!

 

Hotlink Rewards : Win FREE Phones Every Day Promo!

If you are a Hotlink customer, you can now win one of these great phones, just by logging into the Hotlink RED App every day!

 

How To Win FREE Phones With Hotlink Rewards

The Hotlink Free Phones Every Day offer will run until 31 July 2019.

To win one of those great phones, all you need to do is…

  1. Download and install the Hotlink RED app from the Apple Store or Google Play Store
  2. Register and log into the Hotlink RED app.
  3. Open the Hotlink RED app every day to claim the daily free Hotlink Rewards points from the Rewards tab.
  4. To earn more points, you can buy selected Internet Passes from the Shop tab.
  5. Go to the Deal tab, and click on the Free Phones Every Day deal under the Hot Deals category.
  6. Select Redeem With 5 Hotlink Rewards Points, to download one chance to win a phone.

That’s all you need to do! Every 5 Hotlink Rewards points “buys” you a chance to win a free phone from Hotlink!

 

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3 Months To Get A Phone = 5 Lessons In Customer Relations!

Great customer relations is essential for companies to retain customers. But once in a while, when companies get too big, they forget how essential customer relations are.

My attempt to get a phone for 3 months from a leading telco is a great example of how bad customer service can dent the trust of even the most loyal customer.

This is more than a tale of poor customer service though. It also highlights the importance of investing in backend operations.

Updated @ 20190-06-01 : Find out what happened when I went to pick up my “reserved phone”…

Originally posted @ 2019-05-27

 

3 Months To Get A Phone??!

It is usually easy enough to renew a telco contract, and pick up a new phone. Just walk into a service centre, sign on the dotted line, pay for your phone, and walk out in an hour.

But it took me 3 months to get a new phone from this major telco. Seriously.

When I investigated the issue, I was shocked to learn what really happened…

No, that’s not me. But I look exactly like Ice Cube when I found out what was going on…

 

Customer Relations Failure #1 : Breaking Promises

They are a popular telco, so it was no surprise that they would have no stock of the phone whenever I drop by their service centre.

Each time though, they will have me register my interest, promising to reserve a unit for me. They also said they would call me when they receive the unit on Monday or Thursday.

Unfortunately, they NEVER called me back. Not even once.

Lesson #1 : Don’t promise customers something, even it’s a simple call back, if you do not intend to fulfil it.

 

Customer Relations Failure #2 : No Coordination With Other Departments

Eventually, I got fed up and called their customer relations call centre instead. Their customer service specialist immediately saw the absurdity of the situation.

He told me he would have the phone mailed to me instead, and that the delivery service would call me to make arrangements.

FABULOUS! Finally, someone doing something proactive…

But more than a week later, there was no sign of the phone. Not even a call.

When I called customer relations again, I found out that a separate home fibre department put a stop to my phone order, because I allegedly owed them money on an account that was terminated long ago.

As far as I could tell – there was no coordination between the two departments. No one called or emailed the other department or even me to inform me of the situation.

Lesson #2 : If Department B makes a change to Department A’s customer order, it should inform both Department A and the customer!

 

Customer Relations Failure #3 : Three Backend Failures No One Addressed

With the help of another customer relations officer, we discovered that I did not actually owe them any money.

It was all due to, not one, not two, but THREE backend failures that no one addressed for more than a year!

  • In the past, every home fibre customer will be given two accounts – one for the home fibre Internet, and another one for the VOIP phone service.
  • In February 2018, they began consolidating them – combining both into one account. However, they failed to do this for my account… and no one noticed.
  • They also began charging for printed itemised bills, in an effort to encourage users to sign up for e-billing.
  • However, that exercise was apparently not properly executed, leading to my account being charged even though I neither used the VOIP phone, nor received a single printed bill.
  • On 14 April 2018, they “terminated” my VOIP account for “non-payment” with an outstanding sum of RM 37.55 ($8.99) for itemised bills that were not actually printed or sent.
  • Their system failed to send me any notice to pay for this mistake, and no one noticed for more than a year.
  • Someone eventually realised I still owed them money and forwarded this princely sum to the collections department on 15 May 2019.
  • As it so happened, that was about the time I requested for the phone to be delivered to my house… which they promptly cancelled without notice.

Lesson #3 : Enterprise IT is not sexy, but it is CRITICAL. We have to wonder if they made so many mistakes because their backend teams are understaffed.

It is human to make mistakes. But it takes a special kind of genius to make THREE mistakes like that, and not notice them for more than a year.

 

Customer Relations Failure #4 : Taking Too Long To Make A Change

Their customer relations officer assured me that I never actually owed them anything, and that it was a mistake on their part. Which was a relief… which meant I could now get my phone?

However, he also shared a problem with their system – it would take them at least 24 hours to correct the records. Only after that, can they release the hold on my account, so I can have that phone.

Seriously – in this day and age – it takes no less than 24 hours to edit a payment record?

Ultimately, this means that after 3 months and numerous pledges to reserve the phone, and one attempt to mail it to me, I am no closer to getting that phone.

Lesson #4 : Again, enterprise IT is not sexy… but it’s CRITICAL. If it takes your team 24 hours to make a change, your IT systems are easily 20 years out of date!

 

Customer Relations Failure #5 : Lack Of A Proper System

Even though their customer relations officer reserved the phone with a particular service centre, I found out that the service centre has NO VISIBILITY on reservations.

When I went to pick up my “reserved phone”, the customer service officer there told me there was no system to check for reservations.

Now it makes sense why no one actually reserved a unit for me, even though I kept registering my interest to “reserve the phone”. Not even when their own customer relations officer reserved one for me…

Finally, received the phone… This was actually the SECOND model I “reserved” since I started the process…

Fortunately for me, and happily for them, they happened to have stock of the phone. So I walked out yesterday with the phone, not because it was reserved, but because they happened to have stock of the phone…

Lesson #5 : If there is no reservation system, pretending to have one is wrong. If there is a reservation system, but your staff does not have visibility of the reservations, that is just plain stupid.

 

What They Got Right

Despite all these travails, every single customer relations officer I spoke to did one thing right – they were all calm, pleasant, and tried their best to be helpful.

My exasperation in being dragged along for 3 months must be very obvious, but they were never condescending.

Even though I’m really annoyed it took me THREE MONTHS to get a phone from them, I’m glad it did not escalate into an epic screaming match.

 

Customer Relations Is More Than Just Lip Service

If there’s anything to gain from this article is that I hope they LEARN the lessons from this tale of rampant systemic failures, and fix the problems BEFORE they get worse.

Ordinary customers will NOT care why you guys got things wrong so badly. They just know that you screwed up, period.

So we sincerely hope that this analysis will help ALL telcos improve their systems to avoid such issues.

Because if they persist… it can only mean one thing – the system was DESIGNED to indirectly extend the customer’s expired contract for as long as possible. Now, that would really, REALLY wrong, wouldn’t it?

 

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The 2019 Hotlink Raya Promo Gives You 44GB FREE DATA!

Maxis just announced a special 2019 Hotlink Raya promotion that will give you 44GB of FREE DATA! Here is what you need to do to get all that juicy free Internet data!

 

The 2019 Hotlink Raya Promo

The 2019 Hotlink Raya promotion will run from 16 May until 30 June 2019. During this promotion period, all you have to do is purchase ANY HotlinkMU RAYA Deals in the Hotlink RED App to instantly enjoy 44GB of free, high-speed Internet!

 

How To Enjoy The 2019 Hotlink Raya Promo

To get the free 44GB of free data, follow these instructions :

  1. Download the Hotlink RED App from Google Play Store or the Apple Store.
  2. Check out the HotlinkMU RAYA Deals in the HOME & SHOP tab.
  3. Purchase any HotlinkMU RAYA Deals with “RAYA PROMO” on it, and the free 44GB data will be automatically activated.

 

44GB Data Limitations

There are no restrictions or limitations on what you can use all that free high-speed Internet data for. However, you need to note that the 44GB data quota :

  • is only valid during the 2019 Hotlink Raya promotion period (16 May until 30 June 2019), and
  • is split into 22GB all day, and 22GB from 1 AM until 7 AM.

 

The Official 2019 Hotlink Raya Music Video!

Here is the official 2019 Hotlink Raya music video by Fatin Afeefa, Nana Sheme, Bea, Alyssa Dezek and Wafiy!

 

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The 2019 Digi Postpaid Family Plans Revealed!

Digi Telecommunications just revealed the all-new 2019 Digi Postpaid Family plans, that promise to offer equal data and calls for everyone on the plan!

Here is a quick primer on the new 2019 Digi Postpaid Family plans!

 

The 2019 Digi Postpaid Family Plans : Equal Data + Calls!

For the first time, the 2019 Digi Postpaid Family plans will offer the option for the supplementary lines to receive the same Internet Data Quota and Unlimited Calls as the principal line!

For example, a supplementary line user of the Digi Postpaid 120 plan will receive the same 40 GB data quota and unlimited calls as the principal line. Essentially, it is the same as the principal line!

Customers can add up to three supplementary lines at only RM 38 per line, monthly. This allows everyone in the family to enjoy worry-free phone calls and mobile Internet connectivity!

 

The Available 2019 Digi Postpaid Family Plans

There are four new 2019 Digi Postpaid Family plans :

  • Digi Postpaid 80 : RM 80 per month (principal) + RM 38 per month (supplementary)
  • Digi Postpaid 120 : RM 120 per month (principal) + RM 38 per month (supplementary)
  • Digi Postpaid 160 : RM 160 per month (principal) + RM 38 per month (supplementary)
  • Digi Postpaid 190 : RM 190 per month (principal) + RM 38 per month (supplementary)

 

The 2019 Digi Postpaid Family Plan FAQ

  1. Where can when can I sign up for the new Digi Postpaid Family Supplementary line(s)?
    Effective from 13 May 2019, you may sign up for the new family lines at any Digi Store or Digi Store Express, nationwide!
  2. How many new Digi Postpaid Family lines can I sign-up?
    You may sign a maximum of three (3) Supplementary line(s) under the all new Digi Postpaid Family per Principal line.
  3. What are the bundled minutes and SMS offerings for Digi Postpaid Family?
    Both yourself and your family lines will enjoy Unlimited calls and 300 SMS to all domestic networks.
  4. How does the ‘Unlimited Calls’ work?
    You get to enjoy daily Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excluding video calls, calls to special numbers and toll-free 1-300 number). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.
  5. How does the All Day quota and Weekend quota work?
    The All Day quota is valid for usage at any time of the day regardless of weekdays or weekends. Whereas, the Weekend quota is only valid for usage during the weekends, from every Saturday 12.00AM to Sunday 11.59PM. Both Internet quotas apply to all networks, both 4G and 3G networks.
  6. Can I control my Internet allocation to my free family lines?
    Principal line may opt to subscribe to Data Sharing at RM10 monthly. Principal line is only able to control the Internet quota allocation and deallocation of its own quota to all the Supplementary line(s), however Internet quota for each of the Supplementary line may not be shared and controlled by Principal.
  7. Does the new Digi Postpaid Family line(s) get to rollover any unutilized Internet quota?
    No, any unutilized Internet quota for the supplementary line(s) will be forfeited at the end of each bill cycle.
  8. What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?
    No, you will not be charged extra when you or your family line(s) exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.
  9. Can I use the new Digi Postpaid Family to access the Internet when I am roaming? Will I be charged extra?
    Your family line(s) can enjoy 5GB Internet and 60mins voice calls for roaming at selected countries/mobile operators at RM35/month. Alternatively, you and your family can opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators. For more detail, please refer to our Roaming section.
  10. Can I use the bundled Internet quota, minutes and SMS under the new Digi Postpaid Family when I am roaming?
    All Internet quota, minutes and SMS bundled under the new Digi Postpaid Family are applicable for domestic usage only i.e. within Malaysia network. Any usage on Roaming will be charged on top of your monthly fee at per standard rates based on Pay-As-You-Use basis.
  11. I am an existing Digi Postpaid 80 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line?
    Yes, you may sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 and above. Then you sign up as your Supplementary line for only RM38/line monthly.
  12. I am an existing Digi Postpaid 68 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line?
    Yes, however you are required to upgrade your existing Principal plan Digi Postpaid 68 to Digi Postpaid 80 and above. Then you sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 Family as your Supplementary line for only RM38/line monthly.
 

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Buy Tune Protect Travel, Get 1GB Flexiroam Data Roaming!

Tune Protect just announced that every purchase of their travel insurance will receive complimentary 1GB Flexiroam data roaming for their trip! Here are the full details!

 

Buy Tune Protect Travel, Get 1GB Flexiroam Data Roaming!

Starting from 6 May 2019 onwards, customers who purchase Tune Protect travel protection will receive a complimentary Flexiroam X Starter Pack for their trip.

You can either purchase your Tune Protect travel insurance with your AirAsia fare (excluding value pack and premium flex), or directly from the Tune Protect website, to be eligible for this promotion.

 

Flexiroam X Starter Pack

The Flexiroam X Starter Pack comes with the option of an eSim, a microchip, or a SIM card.

It will give you 1 GB of free data roaming in your destination country for 3 days, from the effective date of the travel protection policy.

If you purchase the Tune Protect annual plan, you can choose your activation date.

To redeem the Flexiroam X Starter Pack, just key in your Tune Protect policy number, email address and destination in the Flexiroam redemption website.

 

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The 2019 Fibrenation Plans + Devices From Maxis Revealed!

It has arrived! The 2019 Maxis Fibrenation plans and devices have just been announced for both homes and businesses!

Here is our primer on the 2019 Maxis Fibrenation plans and devices!

 

The 2019 Maxis Fibrenation Plans

Maxis just introduced three new 2019 Fibrenation packages for high-speed Internet at home :

  • 300 Mbps – RM 149 per month
  • 500 Mbps – RM 219 per month
  • 800 Mbps – RM 299 per month

Businesses also get the option to subscribe to the three higher speeds, at higher price points :

  • 300 Mbps – RM 199 per month
  • 500 Mbps – RM 269 per month
  • 800 Mbps – RM 349 per month

The 2019 Fibrenation Mesh WiFi Devices

All the existing and new plans are made to be paired with a mesh WiFi device, which improves coverage and amplifies WiFi signals in every home or office.

The mesh network is scalable, so you can keep adding as many mesh WiFi devices as you want to it!

  • The 500Mbps and 800Mbps home fibre plans will come with two FREE mesh WiFi devices!
  • All 2019 Fibrenation plans for businesses will come with two FREE mesh WiFi devices, as well as FREE Internet Security protection.

Every home and business customer will also enjoy FREE installation by Maxperts who will make sure that the WiFi system is optimally set up. Sounds like a good deal right?

The Maxis ONEBusiness Voice Plan

Maxis also introduced ONEBusiness Voice, which is a plan that converts businesses’ fixed voice services to a cloud-based multi-line IP voice service.

This package offers an affordable voice package with FREE calls and FREE hardware (bundled analog telephone adapter and office phone).

Companies can save up to 40% on office phone bills and reduce costs of hardware such as PABX with this Maxis ONEBusiness Voice plan.

 

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YTL Terragraph Public WiFi Network In Penang Goes Live!

The YTL Terragraph public WiFi network in Penang has gone live! Here is the latest update on the super-fast public WiFi project for historic George Town, a UNESCO heritage site!

 

YTL Terragraph Deployment In Penang

Back in February 2019, YTL launched the first Terragraph trial in Penang, promising to install about 200 Terragraph nodes across a quarter of historic George Town.

They surpassed that goal with the deployment of 350 Terragraph nodes installed on 160 city lamp posts just 6 weeks after their initial trial.

YB Jagdeep Singh Deo, Penang EXCO for Local Government, Housing and Town & Country Planning said, “I am extremely glad to announce that YTL Terragraph Public WiFi network here in George Town heritage area can deliver download speed up to 170 Mbps. This is 10 times faster than the fastest public WiFi network in the world including Singapore.

YTL has so far completed deploying Terragraph in 5 zones in the George Town heritage area. They are set to complete all zones by end of May 2019.

 

What Is Terragraph?

Terragraph is a millimetre-wave wireless technology that uses the 60 GHz spectrum to deliver low-cost, high-speed internet connectivity to dense urban areas. Think of it as a cheap, wireless alternative to expensive fibre-optic broadband.

The Facebook Terragraph technology is attractive to city planners because the unique signal-absorbing nature of the 60 GHz band limits interference to other wireless systems. It is also cheap to implement because it uses off-the-shelf WiGig components, and the 60 GHz spectrum is unlicensed.

Another advantage is the unobtrusive nature of its nodes – they are small and can be installed on existing lighting and traffic light poles. This greatly eases installation, and lowers costs, while multiple nodes to be installed without affecting the landscape.

 

The YTL Terragraph Public WiFi Network – How Fast Is It?

Currently, the YTL Terragraph Public WiFi network has achieved download speeds of over 170 Mbps, with upload speeds of 160 Mbps.

YTL also reported that on average, 230 MB of data was transferred per session, with a peak consumption of 5 GB for a single user.

 

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The 2019 Hotlink System Upgrade – What You Need To Know!

Hotlink prepaid users, be prepared! Maxis just kicked off a major Hotlink system upgrade, with some service disruptions. Here is everything you need to know about the 2019 Hotlink System Upgrade!

 

The 2019 Hotlink System Upgrade

Maxis revealed that the 2019 Hotlink system upgrade will be implemented in two phases. The first phase kicks off today – 22 April 2019.

During this phase, Hotlink users may not be able to perform certain transactions :

  • top-up accounts
  • purchase service passes

The good news is – these crucial services are still active during the 2019 Hotlink system upgrade, as long as the account has been topped-up, and passes activated before the system upgrade.

  • make calls
  • use mobile Internet
  • send SMS messages

 

How To Prepare For The 2019 Hotlink System Upgrade

To ensure you have uninterrupted connectivity, Maxis highly recommends that all Hotlink prepaid users top up their credit or buy passes BEFORE the Hotlink system upgrade begins.

Please remember that the 2019 Hotlink system upgrade will be implemented in two phases. So watch out for the SMS warning, and top-up and purchase your passes before the next phase kicks in.

 

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Here Are The PMNC 2019 Tournament Details!

The PUBG MOBILE National Championship PMNC 2019 is here, and it boasts a doubled prize pool! Yoodo returns as the official telco, with a PUBG MOBILE data promotion! Here are the full details!

 

PMNC 2019 Tournament Details

PMNC 2019 officially starts with 6 qualifiers across Malaysia :

  • Selangor on 27th April
  • Sabah on 25th May
  • Kuala Lumpur on 1st June
  • Penang on 15th June
  • Johor on 22nd June
  • Sarawak on 29th June

This year’s prize pool is RM 114,000 (~US$ 27,400 / ~£21,000), which is double the 2018 prize pool!

 

Free 20GB Yoodo PUBG MOBILE Game Data!

To celebrate its its role as the official digital telco for PMNC 2019, Yoodo is extending the FREE 20GB PUBG MOBILE data add-on promotion until the end of July 2019!

PUBG MOBILE fans can now enjoy the game at zero data charges and stand a chance to win attractive and exclusive Yoodo PUBG MOBILE in-game items.

 

Introducing Yoodo Gank!

Yoodo is the first Malaysian telco to introduce an e-sports team, the Yoodo Gank. Yoodo reports that the team has been doing well in the National Finals for PUBG MOBILE Club Open (PMCO) – the official global tournament organised by PUBG Corporation and Tencent Games.

Yoodo Gank will officially represent Malaysia at the next round of PMCO in Shanghai where the prize pool is a whopping USD 2 million!

 

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Maxis And Celcom Tops 2019 Opensignal Report!

The 2019 Opensignal Malaysian Mobile Network Experience report reaffirmed that Maxis and Celcom continue to dominate the Malaysian mobile network market over the other four players- Digi, U Mobile, Unifi and Yes.

Find out more about the 2019 Opensignal report findings, and what it means for your mobile network experience in Malaysia!

 

The 2019 Opensignal Malaysian Mobile Network Experience Report

The 2019 Opensignal Malaysian Mobile Network Experience report was compiled from over 1.9 billion measurements collected from over 744, 691 devices using the Opensignal app in Malaysia. The report covered a 3-month period from December 2019 through February 2019.

In t which was compiled over a 3 month period (December 2018-February 2019), Maxis and Celcom has emerged winners ahead of their rivals Digi, U Mobile, Unifi and Yes.

 

The 2019 Opensignal  Key Findings

The 2019 Opensignal Malaysian Mobile Network Experience report clearly showed that Maxis and Celcom are very much ahead of their other rivals in the Malaysian mobile network market.

Here are the key findings from the 2019 Opensignal report :

  • Maxis and Celcom are almost equal in distancing themselves from the other four telco operators such as Digi, U Mobile, Unifi and Yes.
  • Maxis won the Download Speed Experience category with an average connection of 17.9 Mbps
  • Celcom won the Upload Speed Experience with an average connection of 6.3 Mbps.
  • Maxis and Celcom were the only two operators to earn Good ratings in the video application metric; DiGi, U Mobile and Unifi all had either Fair or Poor ratings.

 

2019 Opensignal Regional Performance

The 2019 Opensignal report also showed the regional performance of Malaysia’s mobile operators in 11 Malaysian regions/cities with some rather unique results, such as;

  • In the 4G Availability metrics, Yes was the clear winner in Kuala Lumpur and Seberang Perai / Penang with scores above 95% – an exceptional level of LTE access.
  • Celcom had 4G Availability scores above 90% in Alor Setar, Ipoh, Johor Baharu, Kuala Lumpur, Kuala Terengganu, Malacca and Seberang Perai/Penang.
  • In Ipoh, all five operators improved on their national Upload Speed Experience results while in Download Speed Experience, there were significant increases from four of the operators over their national averages.

 

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HUAWEI 5G CPE Pro Modem For Home + SME Revealed!

The HUAWEI 5G CPE Pro was first revealed in January. Now, HUAWEI has officially launched their first 5G modem that also supports Wi-Fi 6 technology! Check out what it offers!

 

The HUAWEI 5G CPE Pro

The HUAWEI 5G CPE Pro is powered by the recently-announced Balong 5000 multi-mode 5G chipset. It therefore supports both 4G and 5G connections, as well as older 2G and 3G modes.

In addition to homes, the Huawei 5G CPE Pro can also be used by small and medium-sized enterprises for super-fast broadband access.

Performance

On a 5G network, HUAWEI showed that a 1 GB HD video clip can be downloaded within three seconds, and 8K video can be streamed smoothly without lag.

Its ability to achieve a peak transfer rate of 3.2 Gbps sets a new benchmark for home CPEs (Consumer Premises Equipment).

While those are the current transfer rates, its Balong 5000 chipset is rated for 5G download speeds of up to 4.6 Gbps at the sub-6 GHz spectrum, and up to 6.5 Gbps in the millimetre-wave spectrum. It also has a peak 4G download speed of up to 1.6 Gbps.

For more information, read our coverage of the HUAWEI Balong 5000 multi-mode 5G chipset!

Wi-Fi 6

In addition to 5G, the HUAWEI 5G CPE Pro also supports the new Wi-Fi 6 technology. This allows it to delivers wireless speeds of up to 4.8 Gbps – 15X faster than WiFi 4 (802.11n).

It also has the world’s first “small, cross-polarised” antenna which has a unique two antenna crossing layout. This eliminates the standard 10 mm anti-interference distance between the antennas, reducing its overall size by 20%, while increasing WiFi coverage by 30% in both vertical and horizontal directions.

HUAWEI HiLink

HUAWEI naturally threw in their HiLink smart home platform, which allows easier management of smart devices. You can even use it to build a mesh network, albeit only with other HiLink-compatible HUAWEI access points.

 

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Khabar Baik! Here Are The Unifi Chinese New Year Offers!

Khabar baik! Here are the Unifi Chinese New Year offers for 2019! This is the first of several Unifi promotions under the #khabarbaik initiative by new Unifi Acting Executive Vice President, Moharmustaqeem Mohammed (Mohar for short!)

 

Apa Khabar? #KhabarBaik!

The #khabarbaik movement represents a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by every Unifi employee that will translate into positive changes for the company and its customers.

According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.

 

The Unifi Chinese New Year Offers!

During Chinese New Year, Unifi will be giving away angpows! You can collect them from your local TMpoint, Unifi roadshows, as well as in newspapers and the Unifi website.

Here are some of the freebies you will receive in your Unifi Chinese New Year angpows :

  • 8 GB of mobile data for Unifi Mobile users
  • 90-day Dimsum subscription

On top of that, from 1-8 February, Unifi users will be able to enjoy 8 new Chinese channels in the Unifi TV and Play TV services.

 

Updates On Unifi Turbo + Streamyx

Unifi will upgrade both Unifi and Streamyx speeds. In areas with Unifi coverage, existing Streamyx users will be upgraded to Unifi packages. In areas without Unifi coverage, Streamyx users will receive double their usual broadband speeds at the same price.

About 1 million Unifi customers will receive 10X turbo speed upgrades – from 10 Mbps to 100 Mbps, from 30 Mbps to 300 Mbps, from 50 Mbps to 500 Mbps, and from 100 Mbps to 800 Mbps. Unifi plans to complete this Unifi Turbo upgrade exercise by March 2019.

 

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