Yoodo – the 100% digital mobile service – just celebrated their 3rd anniversary, with some announcements!
Yoodo Celebrates 3rd Anniversary!
Yoodo – a Celcom brand – started three years ago in 2018, growing from a young start-up to becoming the only digital telco in the market to offer users the option to cherry pick and pay for what they need in a mobile plan.
According to Chow Tuck Min, Head of Yoodo, over the last 3 years, Yoodo became the dominant telco in esports, sponsoring the PUBG Mobile National Championship and even signing on two esports teams – Yoodo RSG MLBB and Yoodo RSG CODM.
Goodo also sponsored the Malaysian Premier Futsal League (MPFL), and supported local musicians and indie bands through events like Yoodo Presents and Punkrock Picnic.
Yoodo 3rd Anniversary Announcements!
In conduction with their 3rd Anniversary, Yoodo shared these announcements :
TikTok Around The Clock With Yoodo
From now until 31 December 2021, Yoodo users can purchase the new TikTok Add-On for only RM1, after which it will be priced at RM10.
This TikTok Add-On allows users to stream, create and share up to 20GB of TikTok videos.
Mobile Legends : Bang Bang Diamonds Galore
From now until 17 August 2021, Yoodo users can purchase the Mobile Legends : Bang Bang Add-On for only RM1, after which it will retail for RM5.
This Add-On comes with 20GB of Mobile Legends : Bang Bang data, as well as 1,000 in-game diamonds!
Yoodo is partnering with BHP and Petronas to offer their Yoodo SIM packs at only RM3 throughout Peninsular Malaysia.
The SIM Pack are also available at 10 Celcom Bluecube outlets in Mid Valley Megamall, Taman Tun Dr. Ismail, AEON Bukit Tinggi, Laman Seri, Sunway Pyramid, NU Sentral, Prima Sri Gombak, Bandar Baru Klang, IOI Mall and Kajang.
Yoodo is celebrating its 2nd anniversary by unveiling 20 new and upcoming features for 2020! Here are the details!
New Brand Logo For 2020 : Yoodo powered by Celcom!
The first major announcement – their new brand logo –Yoodo powered by Celcom. It is designed to convey the innovative edge of Yoodo and the vast network coverage of Celcom.
“Yoodo understands the needs and wants of the modern consumer. We treat them as individuals, giving them greater freedom of choice and control.” said Chow Tuck Mun, Head of Yoodo. “Yoodo powered by Celcom assures and empowers Yoodo users on the vast options, choices, and freedom that are available to them.
New Yoodo Features For 2020
Yoodo announced these new product features for 2020 :
Renew Anytime : users can completely customise the data, voice and SMS of their mobile plans anywhere and at any time without having to complete the full month cycle.
Power Pass : a flexible data booster that offers 100GB of data for 60 mins at RM2.
new data add-ons for TikTok, Viu, Call of Duty Mobile, Boostm and an upcoming add-on for Mobile Legends: Bang Bang.
Enhanced Roam Like Home : which now offers a 3-day and 7-day pass, so users can use their mobile plan abroad for lower than RM5 per day.
Yoodo Rewards : Customers who purchased a total of 10 Add-Ons will get 1 free and those who have purchased 10 days worth of Roam Like Home passes will get 1 additional day free.
Yoodo eSports + Active Sports Activities For 2020
Yoodo will be sponsoring and organising a series of thrilling esports tournaments across 2020. These tournaments include :
Player Unknown’s Battleground (PUBG MOBILE) National Championship (PMNC) 2020, and
PUBG MOBILE Campus Championship (PMCC) 2020
Yoodo is also the Official Digital Telco sponsor for :
ESL MY Championship 2020 – Call of Duty: Mobile Season 1,
Mobile Legends: Bang Bang Professional League – Malaysia & Singapore Season 5,
Yoodo FV Major 2020, and
the Malaysia Premier Futsal League.
New Yoodo Promos For 2020
To commemorate their 2nd anniversary, Yoodo is bringing back the 20GB for RM20 promotion that is available now for all users!
5G will roll out in Malaysia in the near future, empowering Malaysians with next-generation wireless communications.
Are YOU ready for Malaysia’s 5G revolution?
What Is 5G?
5G is a new wireless technology that offers significantly faster Internet connectivity speeds, and far less delay (called latency) than current 4G networks.
While 4G networks can deliver downloads speeds of 1 gigabit per second, with latencies as low as 70 ms, 5G networks will be able to deliver 10x better!
That next-generation level of improvement will power new capabilities in the areas of virtual reality, artificial intelligence, augmented reality and Internet of Things. It will transform a wide variety of industries, from transportation to agriculture and even education.
How Does 5G Work?
5G introduces a slew of new technologies that let it deliver much higher bandwidth, with almost zero delay :
Millimeter Wave Spectrum
With so many people using the same 4G spectrum, it is impossible to deliver high bandwidth.
5G networks avoids this problem by using millimeter wave frequencies between 30 and 300 GHz to make use of a new and different spectrum.
In addition to using millimeter waves, 5G networks can leverage on the massive MIMO technology to massively expand the number of users they can support by 22X or more!
This technology allows a 5G base station to fit many more antennas than a 4G base station, letting it to send and receive signals from many more users at once.
5G networks will use beamforming to more efficiently deliver your data, while reducing interference for people around you.
Full Duplex Transmissions
5G networks will introduce full duplex transmissions – their base stations can send and receive data from your smartphone at the same time – doubling download and upload speeds!
The Future of 5G In Langkawi, Malaysia!
Celcom collaborated with the Royal Malaysian Police and the Langkawi Municipal Council to explore the future of 5G technologies.
They started with the deployment of their 5G Safety and Security Smart City solution, with multiple 360⁰ UHD 4K panoramic live video surveillance cameras were installed at the famous tourist spots in Langkawi.
Leveraging 5G’s low latency and high data speeds, the Celcom 5G Safety and Security Smart City solution used Artificial Intelligence and video analytics to perform real-time monitoring with high-definition picture quality.
Celcom is also expanding its 5G use cases in Langkawi to cover Digital Defense for Beach Boundaries, Crowd Control Monitoring, Digital Control of Inbound and Outbound of Cargo, Fleet Management System, Geo-Fencing & Smart Perimeters, as well as 5G Fixed Wireless Access.
Celcom Blazes Path To 5G In Malaysia
The journey to 5G started in 2017, when Celcom became the first network operator in Malaysia to embark on a 5G trial, working with Ericsson to achieve a throughput of 18 Gbps.
Celcom and Ericsson enabled Malaysia’s first 5G hologram call, and demonstrated an autonomous vehicle that connected over a live 5G network in April 2019.
Celcom then launched their first 5G Live Cluster Field Trial at Celcom’s headquarters in Petaling Jaya on 26 July 2019.
The 5G Live Cluster Field Trial lasted six months, allowing Celcom engineers to test and observe use cases and behavior of 5G coverage in a real-life environment.
Data throughputs of close to 6 Gbps
Latency of about 10 ms
5G-to-5G and 5G-to-4G VoLTE (Voice over LTE) calls
Ultra-High Definition (UHD) voice calls
4K UHD video streaming
GameCloud game streaming
Celcom also conducted additional live field trials in areas like Seksyen 14, Crystal Crown Hotel, MPBJ Tower and Taman Jaya LRT Station. So far, those 5G macro sites cover just over 1.2 square kilometers, reaching about 4600 people in 450 households, and 130 shops and offices.
What Can You Expect When 5G Rolls Out In Malaysia?
When 5G rolls out in Malaysia, it will transform how we play and work, and how we consume our online services and content.
Besides delivering a higher bitrate of 4K video streaming, gamers will immediately notice a big drop in network latency, greatly reducing lag. With ultra-low latencies, it will make gaming far more enjoyable and give them a big advantage over gamers still on 4G.
The combination of high data bandwidth and ultra-low latency will greatly improve AR and VR experiences. 5G will enable AR and VR displays with much higher resolution and refresh rates, for a more believable and comfortable experience.
The introduction of 5G will also spur the creation of high-bandwidth IoT devices for our smart homes, always-connected computing devices, and smarter vehicles and yes, even autonomous vehicles one day!
Even cloud and media services will be transformed by 5G. Data stored in cloud services will feel as if they are residing in your mobile device or computer.
The quality of the media we consume today on streaming services like YouTube, Netflix, Apple TV+, Tidal and Spotify will be greatly improved because the industry will move to optimize for quality, instead of optimizing for low-bandwidth.
Even location services like Waze and Google Maps will be greatly enhanced by 5G. Your location can be more precisely triangulated using the 5G network, which means you will no longer miss a turn, or lane change!
5G may seem like a buzz word today, but it will change our lives when it rolls out in Malaysia!
The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.
We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.
Here is what happened, and how TM Unifi’s response kicked off the whole controversy…
TM Unifi Will Block Games With Inappropriate Content?
The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.
Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.”
While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.
We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.
It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!
But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.
No, TM Unifi Did Not Block Access To Game Servers
So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.
If it was a technical issue, what was the problem, and when will Unifi be able to restore access?
And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).
This was their replies to us in two separate emails (edited for clarity) :
We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.
Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.
So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.
As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.
However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…
Celcom and Maxis just signed an MOU to explore the possibility of sharing their 5G infrastructure to accelerate 5G rollout in Malaysia. Here are the details!
Celcom + Maxis To Explore 5G Network Sharing!
Celcom and Maxis today (25 November 2019) signed a Memorandum of Understanding (MoU) to explore a potential partnership for the deployment of the next-generation 5G network infrastructure across Malaysia.
They will both look at the potential collaboration in the joint deployment of 5G infrastructure in selected areas in Malaysia. Maxis and Celcom will still maintain their own networks, and remain competitive in other areas.
This potential collaboration could help deliver significant cost savings to both telcos, and let them deliver a faster roll-out of 5G services.
Such a collaboration will also enable both telcos to explore possible business opportunities in key 5G strategic areas.
Signing on behalf of Celcom was Idham Nawawi, Chief Executive Officer (CEO), and Muniff Kamaruddin, Chief Strategy and Value Creation Officer. Meanwhile, Maxis was represented by Gokhan Ogut, CEO and Morten Bangsgaard, Chief Technology & Information Officer.
Celcom On 5G Network Sharing MoU With Maxis
Idham Nawawi, Celcom CEO said, “We believe collaboration is the way forward for the industry and working with Maxis to explore a more coordinated 5G deployment in Malaysia is something we are excited about. 5G is the next evolution that will transform how people work, live and play. It will enable a more enhanced consumer experience as well as create new opportunities for consumers, students, governments and businesses alike. Our potential collaboration will pave the way for the delivery of a world-class 5G network, on top of our existing 4G and 3G/2G networks, to every Malaysian, realising a truly digital Malaysia in the IR4.0 era.”
Maxis On 5G Network Sharing MoU With Celcom
Gokhan Ogut, Maxis CEO said, “We welcome the idea of collaborating with Celcom for 5G network sharing. We are already sharing towers, fiber and working together on connectivity for rural areas and USP projects. This helps us save resources and accelerate rollout. With this 5G network sharing, it presents an opportunity for us to deliver more value to our customers. Such industry collaboration is important in supporting Malaysia’s ambition in driving the digital economy.”
Have you ever wondered who owns 4G technology? There are claims that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, that are forcing countries like China to pay them TRILLIONS in royalties.
We take a look at that claim, and find out who REALLY owns 4G!
One of them is the claim that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, and countries like China are forced to pay them trillions of dollars every year.
4G belongs to United States’ AT&T, Verizon, T-Mobile and Sprint. The world’s countries pay more than 10,000 trillion yuan in copyright fees to the four companies in the United States. China’s 4G pays US$100 million in annual copyright fees to US companies.
If the countries around the world switch to Huawei 5G, the United States will lose more than 10,000 billion yuan of foreign exchange each year, which is set at 20% of the annual GDP of the United States.
Therefore, the United States will not allow 5G in the world.
the United States will destroy Huawei to protect the interests of the United States;
i.e. stopping the loss of at least 20% of USA’s GDP.
What a big bully !!!.
Let the world know the true & ulterior reason for USA’s insistence on bringing down Huawei.
Is that true? Let’s find out!
4G Does Not Belong To US Telcos
First of all, AT&T, Verizon, T-Mobile and Sprint are US telecommunications companies, telcos, that operate mobile networks in the United States.
These US telcos may own the equipment (like the cell tower above) that power those 4G LTE networks, but they do NOT own the 4G technologies those equipment were built around.
They are like any other mobile telcos around the world. They provide the 4G LTE service your mobile phones use to make calls and provide mobile Internet connectivity.
So Who REALLY Owns 4G?
4G technology is not owned by any particular company, but is protected by about 1,400 patents owned by a multitude of companies worldwide.
In 2011, an analyst Peter Misek crawled through all of those patents to find out who known how many of those patents, and he summarised his findings in this pie chart :
The top 3 owners of 4G patents, in order of patent numbers (not importance or value), are :
Motorola (now owned by Lenovo, although most of its patents are owned by Google)
Notice how there are no telcos in the pie chart? That’s because telcos do NOT develop mobile technologies… they don’t even make the equipment based on these mobile technologies!
How Much Is Paid For 4G Technology?
The other part of the claim is that the world pays about US$1,450 trillion per year in 4G licensing fees per year, with China paying US$100 million per year.
Analysts estimate that about 15-16% of a 4G smartphone’s PROFIT margin goes towards licensing fees.
In 2018, the global smartphone sales was US$522 billion, and smartphone profit margins are roughly 65% on average. That would mean about US$51 billion would have been paid in 4G licensing fees in 2018.
Obviously, US$51 billion is a tremendous amount of money, but it is far less than what the fake story claims – US$1,450 trillion.
In 2017, China sold US$152.3 billion worth of smartphones. That would mean smartphones sold in China (including those made by Apple) would have contributed about US$15 billion in 4G licensing fees.
That is far more than the fake claim of US$100 million per year…
Who Created This 4G Belongs To US Telcos Hoax?
This is yet another piece of spurious Chinese propaganda, probably coined by China’s so-called 50 Cent Army.
Crudely-written with nonsensical numbers, it has nevertheless spread on social media, which is why we are spending the time and effort to debunk it.
Irrespective of what we may think about the Trump ban on HUAWEI and other trade war actions, we should focus on the FACTS, and not let fake stories like this sway our opinions.
ViewQwest just launched their Freedom 100 broadband plan, offering 100Mbps download speeds with a FREE static IP!
Here is everything you need to know about the new 100Mbps ViewQwest Freedom 100 broadband plan!
The 100Mbps ViewQwest Freedom 100 Plan
The new ViewQwest 100Mbps plan is called Freedom 100, and comes with not just a FREE static IP address, but also proprietary ViewQwest services, including latency-based routing and a promise not to engage or enforce a Fair Usage Policy.
In other words, ViewQwest is committed to their policy of restricting Internet usage in any way, through network shaping, bandwidth caps, or strict data traffic management policies.
The free static IP will be useful for those who want to run their own personal server or NAS at home, as well as making it easier for home owners to access their CCTV networks remotely.
ViewQwest Freedom 100 – One 100Mbps Plan, Four Prices
ViewQwest offers a single Freedom 100 plan, with 100Mbps of download speed and 50Mbps of upload speed.
However, they will be offering it at four different price points, based on your selection of router and contract length.
ASUS Lyra Trio routers (2 units) with 24 months contract : RM 158 per month
ASUS Lyra Trio routers (2 units) with 36 months contract : RM 148 per month
To promote the new Freedom 100 plan, ViewQuest is offering three free months after the contract ends.
What this means is – you will pay the full monthly price for the length of your 24- or 36-month contract. After that ends, you will receive 3 additional months of broadband for free.
If any ViewQwest representative quotes you lower prices of RM 118, RM 123, RM 137 or RM 140, that is because they are factoring in those 3 free months.
ViewQwest Freedom 100 – Our Analysis
The ViewQwest Freedom 100 is certainly an interesting proposition, offering a better deal than even Maxis FibreNation plans… but only if you opt for the 36 month plan and/or the mesh Wi-Fi routers option.
With Wi-Fi Router
With a 24-month contract, MaxisONE Home Fibre is actually cheaper. Going with a 36-month contract shaves off just RM 1 per month… or a princely RM 24 after 2 years.
With Wi-Fi Router
@ 24 Months
MaxisONE Home Fibre 100Mbps
ViewQwest Freedom 100
If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 6.33 per month with a 24 month contract, and a more significant RM 10.85 per month with a 36 month contract.
With Wi-Fi Router
@ 24 Months
MaxisONE Home Fibre 100Mbps
ViewQwest Freedom 100
With Mesh Wi-Fi Routers
If you opt for the mesh Wi-Fi routers option, ViewQwest is still slightly more expensive with a 24-month contract.
But ViewQwest has a better deal, because their ASUS Lyra Trio routers cost more than twice as much as the AIRTIES Air4830 routers Maxis uses.
With Mesh Wi-Fi Routers
@ 24 Months
MaxisONE Home Fibre 100Mbps
ViewQwest Freedom 100
Again, the ViewQwest Freedom 100 plan is only cheaper than MaxisONE Home Fibre when you sign up for the 36-month contract.
That saves you RM 6 per month, or RM 144 after two years. But again, it gets you a better pair of ASUS Lyra Trio routers.
If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 13.56 per month with a 24 month contract, and a very significant RM 17.38 per month with a 36 month contract.
With Mesh Wi-Fi Routers
@ 24 Months
MaxisONE Home Fibre 100Mbps
ViewQwest Freedom 100
So if you want to use a mesh Wi-Fi network, it would make sense to choose ViewQwest over MaxisONE Home Fibre, and it would be better to opt for the 36 month contract.
What About The Static IP?
The static IP is a bonus for those with home servers, NAS or CCTV systems, but nowhere worth the ridiculous RM 200 price they quoted.
Especially when you can get free dynamic DNS services online.
Are They Making Extra Off The Mesh Routers?
We did a quick check on the cost of the two router options, because despite what they tell you – the routers are not free. Their cost is just amortised across the contract period.
This National Day, Maxis is celebrating the diversity of all Malaysians with its 100PeratusMalaysia campaign in collaboration with diverse, eclectic Malaysian personalities!
The Maxis 100PeratusMalaysia Campaign
Maxis kickstarted their 100PeratusMalaysia campaign by launching a short film depicting diverse Malaysian personalities.
In this short 100PeratusMalaysia film, these Malaysian personalities were taken through a journey of self-discovery. Leveraging the power of technology, they dug deeper into their identities through DNA testing.
Despite results showing that they had a link to various geographical locations around the world, there was one compelling truth – they are all #100peratusMalaysia.
The personalities involved in the campaign were writer and activist Marina Mahathir, food ambassador of Tourism Malaysia Dato’ Chef Wan, Miss Universe Malaysia 2011 Deborah Priya Henry, performing arts icon Tiara Jacquelina, actor and award-winning comedian Douglas Lim, SEA Games gymnastic gold medallist Farah Ann Abdul Hadi and national football legend Datuk Santokh Singh.
“The premise of our National Day campaign was using technology to not only understand our unique differences in a new light, but also acknowledge that our diversity is what makes us stronger and enables us to achieve great things. The more we know ourselves, the more we realise that our differences tell the story of who we are as Malaysians. At the end of the day, our love for Malaysia, our homeland, is what unites us, and we hope that this campaign will raise the spirits of Malaysians everywhere,” said Tai Kam Leong, Maxis’ Head of Brand and Marketing.
But more than a week later, there was no sign of the phone. Not even a call.
When I called customer relations again, I found out that a separate home fibre department put a stop to my phone order, because I allegedly owed them money on an account that was terminated long ago.
As far as I could tell – there was no coordination between the two departments. No one called or emailed the other department or even me to inform me of the situation.
Lesson #2 : If Department B makes a change to Department A’s customer order, it should inform both Department A and the customer!
Customer Relations Failure #3 : Three Backend Failures No One Addressed
With the help of another customer relations officer, we discovered that I did not actually owe them any money.
It was all due to, not one, not two, but THREE backend failures that no one addressed for more than a year!
In the past, every home fibre customer will be given two accounts – one for the home fibre Internet, and another one for the VOIP phone service.
In February 2018, they began consolidating them – combining both into one account. However, they failed to do this for my account… and no one noticed.
They also began charging for printed itemised bills, in an effort to encourage users to sign up for e-billing.
However, that exercise was apparently not properly executed, leading to my account being charged even though I neither used the VOIP phone, nor received a single printed bill.
On 14 April 2018, they “terminated” my VOIP account for “non-payment” with an outstanding sum of RM 37.55 ($8.99) for itemised bills that were not actually printed or sent.
Their system failed to send me any notice to pay for this mistake, and no one noticed for more than a year.
Someone eventually realised I still owed them money and forwarded this princely sum to the collections department on 15 May 2019.
As it so happened, that was about the time I requested for the phone to be delivered to my house… which they promptly cancelled without notice.
Lesson #3 : Enterprise IT is not sexy, but it is CRITICAL. We have to wonder if they made so many mistakes because their backend teams are understaffed.
It is human to make mistakes. But it takes a special kind of genius to make THREE mistakes like that, and not notice them for more than a year.
Customer Relations Failure #4 : Taking Too Long To Make A Change
Their customer relations officer assured me that I never actually owed them anything, and that it was a mistake on their part. Which was a relief… which meant I could now get my phone?
However, he also shared a problem with their system – it would take them at least 24 hours to correct the records. Only after that, can they release the hold on my account, so I can have that phone.
Seriously – in this day and age – it takes no less than 24 hours to edit a payment record?
Ultimately, this means that after 3 months and numerous pledges to reserve the phone, and one attempt to mail it to me, I am no closer to getting that phone.
Lesson #4 : Again, enterprise IT is not sexy… but it’s CRITICAL. If it takes your team 24 hours to make a change, your IT systems are easily 20 years out of date!
Customer Relations Failure #5 : Lack Of A Proper System
Even though their customer relations officer reserved the phone with a particular service centre, I found out that the service centre has NO VISIBILITY on reservations.
When I went to pick up my “reserved phone”, the customer service officer there told me there was no system to check for reservations.
Now it makes sense why no one actually reserved a unit for me, even though I kept registering my interest to “reserve the phone”. Not even when their own customer relations officer reserved one for me…
Finally, received the phone… This was actually the SECOND model I “reserved” since I started the process…
Fortunately for me, and happily for them, they happened to have stock of the phone. So I walked out yesterday with the phone, not because it was reserved, but because they happened to have stock of the phone…
Lesson #5 : If there is no reservation system, pretending to have one is wrong. If there is a reservation system, but your staff does not have visibility of the reservations, that is just plain stupid.
What They Got Right
Despite all these travails, every single customer relations officer I spoke to did one thing right – they were all calm, pleasant, and tried their best to be helpful.
My exasperation in being dragged along for 3 months must be very obvious, but they were never condescending.
Even though I’m really annoyed it took me THREE MONTHS to get a phone from them, I’m glad it did not escalate into an epic screaming match.
Customer Relations Is More Than Just Lip Service
If there’s anything to gain from this article is that I hope they LEARN the lessons from this tale of rampant systemic failures, and fix the problems BEFORE they get worse.
Ordinary customers will NOT care why you guys got things wrong so badly. They just know that you screwed up, period.
So we sincerely hope that this analysis will help ALL telcos improve their systems to avoid such issues.
Because if they persist… it can only mean one thing – the system was DESIGNED to indirectly extend the customer’s expired contract for as long as possible. Now, that would really, REALLY wrong, wouldn’t it?
Maxis just announced a special 2019 Hotlink Raya promotion that will give you 44GB of FREE DATA! Here is what you need to do to get all that juicy free Internet data!
The 2019 Hotlink Raya Promo
The 2019 Hotlink Raya promotion will run from 16 May until 30 June 2019. During this promotion period, all you have to do is purchase ANY HotlinkMU RAYA Deals in the Hotlink RED App to instantly enjoy 44GB of free, high-speed Internet!
How To Enjoy The 2019 Hotlink Raya Promo
To get the free 44GB of free data, follow these instructions :
Download the Hotlink RED App from Google Play Store or the Apple Store.
Check out the HotlinkMU RAYA Deals in the HOME & SHOP tab.
Purchase any HotlinkMU RAYA Deals with “RAYA PROMO” on it, and the free 44GB data will be automatically activated.
44GB Data Limitations
There are no restrictions or limitations on what you can use all that free high-speed Internet data for. However, you need to note that the 44GB data quota :
is only valid during the 2019 Hotlink Raya promotion period (16 May until 30 June 2019), and
is split into 22GB all day, and 22GB from 1 AM until 7 AM.
The Official 2019 Hotlink Raya Music Video!
Here is the official 2019 Hotlink Raya music video by Fatin Afeefa, Nana Sheme, Bea, Alyssa Dezek and Wafiy!
Digi Telecommunications just revealed the all-new 2019 Digi Postpaid Family plans, that promise to offer equal data and calls for everyone on the plan!
Here is a quick primer on the new 2019 Digi Postpaid Family plans!
The 2019 Digi Postpaid Family Plans : Equal Data + Calls!
For the first time, the 2019 Digi Postpaid Family plans will offer the option for the supplementary lines to receive the same Internet Data Quota and Unlimited Calls as the principal line!
For example, a supplementary line user of the Digi Postpaid 120 plan will receive the same 40 GB data quota and unlimited calls as the principal line. Essentially, it is the same as the principal line!
Customers can add up to three supplementary lines at only RM 38 per line, monthly. This allows everyone in the family to enjoy worry-free phone calls and mobile Internet connectivity!
Digi Postpaid 80 : RM 80 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 120 : RM 120 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 160 : RM 160 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 190 : RM 190 per month (principal) + RM 38 per month (supplementary)
The 2019 Digi Postpaid Family Plan FAQ
Where can when can I sign up for the new Digi Postpaid Family Supplementary line(s)? Effective from 13 May 2019, you may sign up for the new family lines at any Digi Store or Digi Store Express, nationwide!
How many new Digi Postpaid Family lines can I sign-up? You may sign a maximum of three (3) Supplementary line(s) under the all new Digi Postpaid Family per Principal line.
What are the bundled minutes and SMS offerings for Digi Postpaid Family? Both yourself and your family lines will enjoy Unlimited calls and 300 SMS to all domestic networks.
How does the ‘Unlimited Calls’ work? You get to enjoy daily Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excluding video calls, calls to special numbers and toll-free 1-300 number). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.
How does the All Day quota and Weekend quota work? The All Day quota is valid for usage at any time of the day regardless of weekdays or weekends. Whereas, the Weekend quota is only valid for usage during the weekends, from every Saturday 12.00AM to Sunday 11.59PM. Both Internet quotas apply to all networks, both 4G and 3G networks.
Can I control my Internet allocation to my free family lines? Principal line may opt to subscribe to Data Sharing at RM10 monthly. Principal line is only able to control the Internet quota allocation and deallocation of its own quota to all the Supplementary line(s), however Internet quota for each of the Supplementary line may not be shared and controlled by Principal.
Does the new Digi Postpaid Family line(s) get to rollover any unutilized Internet quota? No, any unutilized Internet quota for the supplementary line(s) will be forfeited at the end of each bill cycle.
What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage? No, you will not be charged extra when you or your family line(s) exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.
Can I use the new Digi Postpaid Family to access the Internet when I am roaming? Will I be charged extra? Your family line(s) can enjoy 5GB Internet and 60mins voice calls for roaming at selected countries/mobile operators at RM35/month. Alternatively, you and your family can opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators. For more detail, please refer to our Roaming section.
Can I use the bundled Internet quota, minutes and SMS under the new Digi Postpaid Family when I am roaming? All Internet quota, minutes and SMS bundled under the new Digi Postpaid Family are applicable for domestic usage only i.e. within Malaysia network. Any usage on Roaming will be charged on top of your monthly fee at per standard rates based on Pay-As-You-Use basis.
I am an existing Digi Postpaid 80 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line? Yes, you may sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 and above. Then you sign up as your Supplementary line for only RM38/line monthly.
I am an existing Digi Postpaid 68 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line? Yes, however you are required to upgrade your existing Principal plan Digi Postpaid 68 to Digi Postpaid 80 and above. Then you sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 Family as your Supplementary line for only RM38/line monthly.
The YTL Terragraph public WiFi network in Penang has gone live! Here is the latest update on the super-fast public WiFi project for historic George Town, a UNESCO heritage site!
YTL Terragraph Deployment In Penang
Back in February 2019, YTL launched the first Terragraph trial in Penang, promising to install about 200 Terragraph nodes across a quarter of historic George Town.
They surpassed that goal with the deployment of 350 Terragraph nodes installed on 160 city lamp posts just 6 weeks after their initial trial.
YB Jagdeep Singh Deo, Penang EXCO for Local Government, Housing and Town & Country Planning said, “I am extremely glad to announce that YTL Terragraph Public WiFi network here in George Town heritage area can deliver download speed up to 170 Mbps. This is 10 times faster than the fastest public WiFi network in the world including Singapore.“
YTL has so far completed deploying Terragraph in 5 zones in the George Town heritage area. They are set to complete all zones by end of May 2019.
What Is Terragraph?
Terragraph is a millimetre-wave wireless technology that uses the 60 GHz spectrum to deliver low-cost, high-speed internet connectivity to dense urban areas. Think of it as a cheap, wireless alternative to expensive fibre-optic broadband.
The Facebook Terragraph technology is attractive to city planners because the unique signal-absorbing nature of the 60 GHz band limits interference to other wireless systems. It is also cheap to implement because it uses off-the-shelf WiGig components, and the 60 GHz spectrum is unlicensed.
Another advantage is the unobtrusive nature of its nodes – they are small and can be installed on existing lighting and traffic light poles. This greatly eases installation, and lowers costs, while multiple nodes to be installed without affecting the landscape.
The YTL Terragraph Public WiFi Network – How Fast Is It?
Currently, the YTL Terragraph Public WiFi network has achieved download speeds of over 170 Mbps, with upload speeds of 160 Mbps.
YTL also reported that on average, 230 MB of data was transferred per session, with a peak consumption of 5 GB for a single user.
The PUBG MOBILE National Championship PMNC 2019 is here, and it boasts a doubled prize pool! Yoodo returns as the official telco, with a PUBG MOBILE data promotion! Here are the full details!
PMNC 2019 Tournament Details
PMNC 2019 officially starts with 6 qualifiers across Malaysia :
Selangor on 27th April
Sabah on 25th May
Kuala Lumpur on 1st June
Penang on 15th June
Johor on 22nd June
Sarawak on 29th June
This year’s prize pool is RM 114,000 (~US$ 27,400 / ~£21,000), which is double the 2018 prize pool!
Free 20GB Yoodo PUBG MOBILE Game Data!
To celebrate its its role as the official digital telco for PMNC 2019, Yoodo is extending the FREE 20GB PUBG MOBILE data add-on promotion until the end of July 2019!
PUBG MOBILE fans can now enjoy the game at zero data charges and stand a chance to win attractive and exclusive YoodoPUBG MOBILE in-game items.
Introducing Yoodo Gank!
Yoodo is the first Malaysian telco to introduce an e-sports team, the Yoodo Gank. Yoodo reports that the team has been doing well in the National Finals for PUBG MOBILE Club Open (PMCO) – the official global tournament organised by PUBG Corporation and Tencent Games.
Yoodo Gank will officially represent Malaysia at the next round of PMCO in Shanghai where the prize pool is a whopping USD 2 million!
The 2019 OpensignalMalaysian Mobile Network Experience report reaffirmed that Maxis and Celcom continue to dominate the Malaysian mobile network market over the other four players- Digi, U Mobile, Unifi and Yes.
Find out more about the 2019 Opensignal report findings, and what it means for your mobile network experience in Malaysia!
The 2019 Opensignal Malaysian Mobile Network Experience Report
The 2019 OpensignalMalaysian Mobile Network Experience report was compiled from over 1.9 billion measurements collected from over 744, 691 devices using the Opensignal app in Malaysia. The report covered a 3-month period from December 2019 through February 2019.
In t which was compiled over a 3 month period (December 2018-February 2019), Maxis and Celcom has emerged winners ahead of their rivals Digi, U Mobile, Unifi and Yes.
The 2019 Opensignal Key Findings
The 2019 Opensignal Malaysian Mobile Network Experience report clearly showed that Maxis and Celcom are very much ahead of their other rivals in the Malaysian mobile network market.
Here are the key findings from the 2019 Opensignal report :
Maxis and Celcom are almost equal in distancing themselves from the other four telco operators such as Digi, U Mobile, Unifi and Yes.
Maxis won the Download Speed Experience category with an average connection of 17.9 Mbps
Celcom won the Upload Speed Experience with an average connection of 6.3 Mbps.
Maxis and Celcom were the only two operators to earn Good ratings in the video application metric; DiGi, UMobile and Unifi all had either Fair or Poor ratings.
2019 Opensignal Regional Performance
The 2019 Opensignal report also showed the regional performance of Malaysia’s mobile operators in 11 Malaysian regions/cities with some rather unique results, such as;
In the 4G Availability metrics, Yes was the clear winner in Kuala Lumpur and Seberang Perai / Penang with scores above 95% – an exceptional level of LTE access.
Celcom had 4G Availability scores above 90% in Alor Setar, Ipoh, Johor Baharu, Kuala Lumpur, Kuala Terengganu, Malacca and Seberang Perai/Penang.
In Ipoh, all five operators improved on their national Upload Speed Experience results while in Download Speed Experience, there were significant increases from four of the operators over their national averages.
The HUAWEI 5G CPE Pro was first revealed in January. Now, HUAWEI has officially launched their first 5G modem that also supports Wi-Fi 6 technology! Check out what it offers!
The HUAWEI 5G CPE Pro
The HUAWEI 5G CPE Pro is powered by the recently-announced Balong 5000 multi-mode 5G chipset. It therefore supports both 4G and 5G connections, as well as older 2G and 3G modes.
In addition to homes, the Huawei 5G CPE Pro can also be used by small and medium-sized enterprises for super-fast broadband access.
On a 5G network, HUAWEI showed that a 1 GB HD video clip can be downloaded within three seconds, and 8K video can be streamed smoothly without lag.
Its ability to achieve a peak transfer rate of 3.2 Gbps sets a new benchmark for home CPEs (Consumer Premises Equipment).
While those are the current transfer rates, its Balong 5000 chipset is rated for 5G download speeds of up to 4.6 Gbps at the sub-6 GHz spectrum, and up to 6.5 Gbps in the millimetre-wave spectrum. It also has a peak 4G download speed of up to 1.6 Gbps.
In addition to 5G, the HUAWEI 5G CPE Pro also supports the new Wi-Fi 6 technology. This allows it to delivers wireless speeds of up to 4.8 Gbps – 15X faster than WiFi 4 (802.11n).
It also has the world’s first “small, cross-polarised” antenna which has a unique two antenna crossing layout. This eliminates the standard 10 mm anti-interference distance between the antennas, reducing its overall size by 20%, while increasing WiFi coverage by 30% in both vertical and horizontal directions.
HUAWEI naturally threw in their HiLink smart home platform, which allows easier management of smart devices. You can even use it to build a mesh network, albeit only with other HiLink-compatible HUAWEI access points.
Khabar baik! Here are the Unifi Chinese New Year offers for 2019! This is the first of several Unifi promotions under the #khabarbaik initiative by new Unifi Acting Executive Vice President, Moharmustaqeem Mohammed (Mohar for short!)
Apa Khabar? #KhabarBaik!
The #khabarbaik movement represents a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by every Unifi employee that will translate into positive changes for the company and its customers.
According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.”
The Unifi Chinese New Year Offers!
During Chinese New Year, Unifi will be giving away angpows! You can collect them from your local TMpoint, Unifi roadshows, as well as in newspapers and the Unifi website.
Here are some of the freebies you will receive in your Unifi Chinese New Year angpows :
8 GB of mobile data for Unifi Mobile users
90-day Dimsum subscription
On top of that, from 1-8 February, Unifi users will be able to enjoy 8 new Chinese channels in the Unifi TV and Play TV services.
Updates On Unifi Turbo + Streamyx
Unifi will upgrade both Unifi and Streamyx speeds. In areas with Unifi coverage, existing Streamyx users will be upgraded to Unifi packages. In areas without Unifi coverage, Streamyx users will receive double their usual broadband speeds at the same price.
About 1 million Unifi customers will receive 10X turbo speed upgrades – from 10 Mbps to 100 Mbps, from 30 Mbps to 300 Mbps, from 50 Mbps to 500 Mbps, and from 100 Mbps to 800 Mbps. Unifi plans to complete this Unifi Turbo upgrade exercise by March 2019.
Yoodo just launched an exclusive Player Unknown’s Battlegrounds Mobile Add-On which will give mobile gamers FREE DATA! Here are the full details of the Yoodo PUBG Mobile Add-On!
The Yoodo PUBG Mobile Add-On Details
The Yoodo PUBG Mobile Add-On is Malaysia’s first dedicated gaming add-on. It is designed to give mobile gamers greater freedom to play on-the-go without worrying about running out of data.
Best of all – the Yoodo PUBG Mobile Add-On is currently FREE for all Yoodo users!
Commenting on the announcement, Chow Tuck Mun, Head of Yoodo said, “Earlier last month, Yoodo announced its intention to increase focus towards gamers. Just a month later, we have delivered on the next phase of this plan with the launch of this exclusive PUBG MOBILE Add-on. Through the Add-on we are empowering gamers by giving them greater choice and control of how they purchase and consume data.”
Tuck Mun continued to add that to show that Yoodo is serious about supporting gamers, the Add-on is absolutely free right now. “This means that Yoodo users will get their chance to feast on chicken dinners everyday no matter where they are! They can leverage on our widest 4G coverage and best of all they won’t have to worry about spending a cent on data to play the game,” he added.
How To Access The FREE Yoodo PUBG Mobile Add-On
Here are the steps to enjoy the exclusive Yoodo PUBG MOBILE Add-on :
navigate to the add-on tab within the Yoodo app
select the PUBG MOBILE Add-on from the add-on list.
Just like that, you will be able to enjoy free 20GB of PUBG MOBILE specific data for the month!