Tag Archives: Telco

Maxis Rushes Out Broadband Deals – Too Little, Too Late!

Maxis just rushed out its own broadband deals, and is offering a free speed upgrade for existing customers! Find out why it’s really too little, too late.

 

New Maxis Home Broadband Deals In October 2023!

In early October 2023, Unifi announced that all broadband customers will receive a free upgrade of their Internet speeds – up to 3X their current speeds!

Weeks later – on 27 October 2023, Maxis belatedly announces new 1 Gbps and 2 Gbps broadband packages, as well as its own broadband deals to fight back. Unfortunately, they are pretty much too little, too late.

On top of introducing the new 1 Gbps and 2 Gbps (overkill) packages, Maxis announced RM10 discounts for their cheaper broadband packages.

Broadband
Speed
Old
Price
New
Price
Promo
Price *
2 Gbps (New) NA RM 319 NA
1 Gbps (New) NA RM 249 Free Max Wifi
500 Mbps RM 159 RM 159 RM 149
300 Mbps RM 149 RM 139 RM 129
100 Mbps RM 129 RM 99 RM 89

* Only for new subscribers, and applicable to the first 24 months.

However, the pitiful RM10 discount is limited to new subscribers, and even then, only for the first 24 months! After that, the price goes back to the “New Price” list above.

This is quite unlike Digi or Unifi, whose prices are not limited to the first 24 months:

Broadband
Speed
Maxis Unifi * Digi
2 Gbps RM 319 RM 289 NA
1 Gbps RM 249 RM 159 RM 269
500 Mbps RM 149 x 24
Then RM 159
RM 139 RM 149
300 Mbps RM 129 x 24
Then RM
139
RM 129 Free 6 months
Then
RM 129
100 Mbps RM 89 x 24
Then RM
99
RM 89 RM 89

* After free speed upgrade

If you are an existing customer, Maxis has announced a free speed upgrade for customers on 100 Mbps or faster packages. However, details on this free upgrade – how much faster, and when they kick in – are only coming in November 2023.

Read more : Switching From Maxis To Digi Saves Me RM1.9K / Year!

 

New Maxis Business Broadband Deals In October 2023!

Maxis also announced a new 1 Gbps business broadband package, but curiously did not offer a 2 Gbps package for business users. You would think that a business would need a 2 Gbps package more than home users, right?

In any case, Maxis is offering slightly better discounts on its business broadband packages. However, you must be a new subscriber, and you must register by 30 November 2023!

If you are an existing customer – too bad, so sad. Unlike Home Fibre customers, Maxis did not announce any free speed upgrade for their Business Broadband customers. It appears that the only way to get an upgrade and save money is probably to migrate to a different provider

Broadband
Speed
Old
Price
New
Price
Promo
Price *
1 Gbps (New) RM 189
(early bird)
RM 299 NA
500 Mbps RM 269 RM 219 RM 199
300 Mbps RM 149 RM 179 RM 139
100 Mbps RM 139 RM 119 RM 99

* Only for new subscribers who register by 30 November 2023

That said – a quick check on their April prices show that Maxis was actually offering cheaper prices back then!

The 1 Gbps package was only RM189 – RM110 less than their “new price”, while the 300 Mbps package was only RM149 – RM30 less than their new price, and just RM10 more than their October-November 2023 promo price.

 

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Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Can Scammers Hack Your Phone If You Call Back?!

Can scammers hack your phone if you answer their calls, or call back?!

Take a look at the viral claim, and find out what the facts really are!

 

Claim : Scammers Can Hack Your Phone If You Call Back!

People are sharing this advice about scammers hacking your phone if you answer their calls, or call back!

Very Very Urgent …

Please pass this message to your family and friends NOW.

Recommended : WhatsApp Block Button Scam : What You Need To Know!

 

Truth : Scammers Cannot Hack Your Phone If You Call Back!

This is yet another example of FAKE NEWS circulating on WhatsApp and social media platforms, and here are reasons why…

Fact #1 : This Is Old Fake News

First, let me just point out that this fake message isn’t even new. It has been circulating on WhatsApp and social media platforms since April 2020, if not earlier.

Fact #2 : This Hoax Is Based On One Ring / Wangiri Scam

This hoax appears to be based on the 2019 FCC warning about the “One Ring” or “Wangiri” scam, where scammers use robocall devices to give victims a miss call, in hopes that they would call back and get charged for Pay-Per-Call services.

The Federal Communications Commission is alerting consumers to reported waves of “One Ring” or “Wangiri” scam robocalls targeting specific area codes in bursts, often calling multiple times in the middle of the night. These calls are likely trying to prompt consumers to call the number back, often resulting in per minute toll charges similar to a 900 number. Consumers should not call these numbers back.

Recent reports indicate these calls are using the “222” country code of the West African nation of Mauritania. News reports have indicated widespread overnight calling in New York State and Arizona.

Generally, the One Ring scam takes place when a robocaller calls a number and hangs up after a ring or two. They may call repeatedly, hoping the consumer calls back and runs up a toll that is largely paid to the scammer.

Consumer Tips: · Do not call back numbers you do not recognize, especially those appearing to originate overseas. · File a complaint with the FCC if you received these calls: www.fcc.gov/complaints · If you never make international calls, consider talking to your phone company about blocking outbound international calls to prevent accidental toll calls. · Check your phone bill for charges you don’t recognize.

This scam, however, does not involve hacking any phone. It only requires you to call back the number, which is a Pay-Per-Call service.

Once you call back, you will get charged a premium rate, as the scammers try to keep you on the line for as long as possible.

Recommended : Can Israel Seismic Wave Card Hack Your Phone?!

Fact #3 : Scammers Cannot Hack Phone Through Calls

It is simply not possible to hack your phone through a voice call, even if you’re using VOIP (Voice Over Internet Protocol), or apps like WhatsApp or Telegram.

What is possible though is voice phishing, also known as vishing. This is a form of social engineering, where scammers pose as a bank or police officer (or someone with authority) to obtain your bank account information, or trick you into transferring money into their bank accounts.

Fact #4 : 90# Telephone Scam Only Works With PBX / PABX

The #90 or 90# scam is a very old phone scam that only works on business landline phones that use a PBX (Private Branch Exchange) or PABX (Private Automatic Branch Exchange) system. Here is the official US FCC warning about this scam.

In this very old scam, the scammer pretends to be a telco employee looking into a technical problem with your phone lines, and asks you to help him by either mailing 90# or transferring the call to an outside line. If you do that, you will enable the scammer to place premium-rate calls that will billed to your phone number.

To be clear – these codes do NOT work on mobile phones or smartphones, because they do not run on PBX or PABX systems.

Please help us FIGHT FAKE NEWS by sharing this fact check article out, and please SUPPORT our work!

 

Please Support My Work!

Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp

Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Can SIM swap attack empty bank account without warning?!

Can a SIM swap attack empty your bank account without warning?! Take a look at the viral warnings, and find out what the facts really are!

Updated @ 2023-10-07 : Added new viral message, and other updates.
Originally posted @ 2022-01-16

 

Claim : SIM Swap Attack Can Empty Bank Account Without Warning!

This message has gone viral on social media and WhatsApp, warning about a new high tech fraud called SIM Swap Fraud that can empty bank accounts without warning.

The message includes a link to a Straits Times report about a young couple who lost $120,000 in a fake text message scam targeting OCBC Bank customers.

Your BANK Account could be Emptied without an Alert!

Dear All, Please let’s be very careful.. There is a new HIGH TECH FRAUD in town called the SIM SWAP FRAUD, and hundreds of persons are already VICTIMS.

Here is a new variant circulating in 2023:

My cousin received a call , asking if he had been vaccinated, if vaccinated to press 1.

If not vaccinated, press 2. As a result, he pressed 1, the phone was blocked and his online bank information/account were all transferred. Please be Alert and Careful and forward to more people to know about this new trick/scam. Forwarded as received.

Recommended : Beware Of Telegram Screenshot Hack + Scam!

 

Truth : SIM Swap Attack Is Real, But Don’t Work Like That

The truth is – SIM swap attacks are real and very dangerous, but they do not work like the viral messages claim.

Here is what you need to know about the viral message, and SIM swap attacks.

Fact #1 : SIM Swap Attacks Are Not New

SIM swap attacks are really not new. Scammers have been using SIM swap attacks since 2015, if not earlier.

Fact #2 : SIM Swap Warnings Are Mostly False

The viral message is correct about the risk of SIM swap attacks, but pretty much wrong about everything else.

In fact, the method by which the SIM swap attack works is completely made up. So the viral message is really FAKE NEWS.

There’s no way your bank account will be emptied without any action on your part. Neither will your bank accounts be emptied because you participate in a COVID-19 vaccination SMS survey.

Fact #3 : No Evidence Of Such Fraud

There is no evidence of SIM swap attacks requiring users to complete the process by responding to an SMS survey about vaccination.

Neither is there any evidence that SIM swap attacks alone can lead to your bank accounts being emptied.

Fact #4 : Straits Times Article Was Not About SIM Swap Attack

One of the viral messages include a link to a Straits Time article to mislead you. That’s because the article was about a phishing attack, not a SIM swap attack.

In that phishing attack, the victim received an SMS  with a link that took him to a fake website that “looked exactly like the OCBC login page“. He then keyed in his bank login details, thus handing over control of his bank account to the scammers.

The victim also ignored automated messages warning him that his “account was being setup on another phone“. That had nothing to do with a SIM swap attack. It was an SMS-based phishing attack.

Recommended : How To Turn On Two-Step Verification In Telegram!

Fact #5 : SIM Swap Attacks Generally Do Not Require Any Action

In most SIM swap attacks, scammers use your personal information, either purchased from other criminals or obtained through earlier phishing attacks or social engineering, to request for a SIM card replacement.

All that does not require any action on your part. In most cases, you only realise you’ve been hit when you lose access to your mobile number.

Fact #6 : SIM Swap Attack May Require Action In Some Cases

The Press 1 claim in the viral message is partially correct, but it only happens in a particular circumstance.

In India, scammers have tricked people by offering a free network upgrade, or to help improve signal quality on their phones :

  1. The scammer will call the victim, claiming to be from their mobile service provider.
  2. The scammer will try to get the victim to reveal his/her 20-digit SIM card number.
  3. The scammer will use the 20-digit SIM number to initiate a SIM swap with the mobile service provider.
  4. The mobile service provider will automatically send an SMS to confirm the swap.
  5. Once the victim confirms the swap, his/her SIM card will stop working.
  6. The scammer now has access to the victim’s mobile number.

Fact #7 : SIM Swap Attack Does Not Hack Your Phone

The SIM swap attack does not involve any hacking of your phone.

You only lose access to your mobile number. Your phone is not hacked.

Recommended : Can Greeting Photos + Videos Hack Your Phone?!

Fact #8 : SIM Swap Attack Does Not Empty Bank Accounts

Once the scammers successfully gain control of your mobile number, they can use it to intercept one-time passwords (OTP) like TAC numbers.

This allows them to change passwords to your bank accounts, social media accounts, etc. which is why SIM swap attacks are so dangerous and damaging.

However, it does not mean your bank accounts are immediately emptied. For one thing – the scammers need to know your bank login.

That’s why SIM swap victims often have had their bank logins and passwords stolen earlier though phishing attacks. The scammers only need their mobile numbers to receive OTP / TAC numbers to authenticate the transfers.

Fact #9 : SIM Swap Attack Can Be Used To Cheat Friends Too!

Stealing money from your bank account requires extra work, so scammers who do not have your bank login details will resort to cheating your friends.

With access to your phone number, they can easily gain access to your social media accounts (Facebook, Twitter, Instagram) as well as instant messaging apps (WhatsApp, Telegram).

Once they have control, they can send messages to your friends, pretending to be you. Naturally, they will concoct some story to ask your friends for money.

The idea is to use your (now) stolen accounts to convince your friends that you genuinely need their help. The money that they transfer goes directly to the scammers, or their mules (people who rent their bank accounts to scammers).

Now that you know the facts behind the SIM swap attack or scam, please SHARE this article with your family and friends!

 

Please Support My Work!

Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp

Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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How To Get Special Deals On Maxis Mobile + Broadband!

If you want the very best mobile + broadband deals from Maxis, there is only one way – you must first quit Maxis! Here is how it worked for me…

 

Don’t Bother Asking For Special Deals On Maxis Mobile / Broadband!

I have been a loyal Maxis customer for many years, and every time my contract comes up for renewal, I will ask for special deals to stay on. The most I will get is a free smartphone to renew my contract for another 2 years.

But finally, I had enough. I was stuck with 0-1 bar of mobile connectivity from March until September 2023, and Maxis wouldn’t even compensate me for the poor reception. So I gritted my teeth and waited out my contract.

Once my contract expired, I quickly decided that I would save over RM1,900 per year migrating to Digi. But out of (misplaced?) loyalty to Maxis, I called their customer care hotline, and even went to a Maxis Center to check if there are any deals for me to stay on.

As usual, Maxis had nothing to offer me as a loyal customer. But there was a surprise for me this year – I will not be receiving a free smartphone to continue my contract, unless I choose to upgrade to the new Maxis 5G plans… with an increase, of course!

So learn from my experience – don’t bother asking Maxis for any special deals to stay on as a loyal customer. To be fair, other telcos likely don’t offer deals to loyal customers to stay on as well. But I have only been a Maxis customer, and can only speak from my own experience.

Read more : Switching From Maxis To Digi Saves Me RM1.9K / Year!

 

How To Get Special Deals On Maxis Mobile + Broadband!

I discovered that the only way that Maxis will ever offer me any special deals to stay on, is if I actually quit their service. And even then, Maxis only did it at the very cusp of my migration process.

When Maxis was ready to hand over my five mobile numbers to Digi, a member of their retention department called me and offered these great deals to stay on.

Existing Maxis 4G Package : RM423 Per Month

First, I should point out that my existing Maxis package bundled a RM98 principal line with four supplementary lines, and 100 Mbps fibre broadband. By bundling with broadband, my principal line has unlimited data, albeit only on the 4G network. There is no 5G connectivity.

However, Maxis only allows a single Share 48 supplementary line with 30 GB of data for the RM98 principal line. So I have to pay a ridiculous RM38 for the remaining three supplementary lines, with just 1 GB of data.

The total pre-tax cost was RM399 per month, or RM4,788 per year.

Maxis 4G Plans 4G Data Cost
Postpaid 98 Unlimited RM 98
Postpaid Share 48 30 GB RM 48
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
100 Mbps Fibre Unlimited RM 139
Total Before Tax RM 399

300 Mbps Broadband Offer : RM100 Per Month

First, Maxis agreed to match Digi’s offer of just RM100 per month for 300 Mbps. That’s RM39 (28%) cheaper than my current 100 Mbps plan, and RM49 (33%) off their current 300 Mbps plan.

Over two years, I will save RM1,176! But I was only getting this special offer because I was really quitting Maxis.

Bundled
Broadband
Maxis
Normal
Maxis
Special
Digi
100 Mbps RM 129 RM 90 RM 90
300 Mbps RM 149 RM 100 RM 100

Special Maxis 5G Offer #1 : RM245 Per Month

For the five mobile lines, Maxis offered me a RM245 plan, which would give every user 120 GB of 5G data per month.

There is a 2-year contract, but Maxis will throw in five free smartphones – a Vivo Y36 (8 GB + 256 GB) or equivalent per account.

Not only does that give all of us a heck of a lot of mobile data, and a new smartphone per person, it is also RM15 cheaper than my current package!

Maxis 5G Plans 5G Data Cost
Special Postpaid 49 120 GB RM 49
Special Postpaid 49 120 GB RM 49
Special Postpaid 49 120 GB RM 49
Special Postpaid 49 120 GB RM 49
Special Postpaid 49 120 GB RM 49
Total Before Tax RM 245

Special Maxis 5G Offer #2 : RM281 Per Month

Maxis also offered me a more expensive RM281 monthly plan, consisting of a principal line with 300 GB of data, and four supplementary lines with 50 GB of data.

It would come with a more expensive HONOR 90 smartphone with 12 GB RAM and 512 GB storage, with a 2-year contract.

I should point out that the supplementary lines are not only RM10 cheaper, they come with 50X more data, and 5G connectivity!!! Makes you want to tear your hair out, doesn’t it?

Maxis 5G Plans 5G Data Cost
Special Postpaid 169 300 GB RM 169
Special Postpaid 28 50 GB RM 28
Special Postpaid 28 50 GB RM 28
Special Postpaid 28 50 GB RM 28
Special Postpaid 28 50 GB RM 28
Total Before Tax RM 281

Special Maxis 4G Offer : Only RM200 Per Month!

If I prefer to stick with 4G connectivity only, Maxis offered me a 4G-only plan for just RM200 a month, without contract or free smartphone.

Basically, my supplementary lines would now get a ton of data, and I would save RM60 per month on my existing Maxis package!

Maxis 4G Plans 4G Data Cost
Special Postpaid 48 70 GB RM 48
Special Postpaid 48 70 GB RM 48
Special Postpaid 48 70 GB RM 48
Special Postpaid 28 50 GB RM 28
Special Postpaid 28 50 GB RM 28
Total Before Tax RM 200

 

Why I Declined The Special Deals On Maxis Mobile + Broadband!

While the special deals offered by the Maxis retention department were enticing – free phones! more data! more speed! – Digi still offered a substantially better deal.

My parents, for example, do not need 50 GB of data. They just needed something more reasonable than 1 GB, and I wanted to pay a more reasonable price for their lines.

On top of that, staying with Maxis would not solve my biggest problem – poor connectivity. I have been suffering from poor reception for six months (and counting), and sticking with Maxis for another 2 years was unthinkable.

Maxis may have once been known for having “better coverage” than other telcos. But if they cannot restore proper connectivity after 6 months (and counting), it’s time to move on. I also did not like the fact that they refused to compensate me for the poor connectivity all those months.

But this article is not about dissing Maxis. I wrote this article to share with you the best way to get such special deals from Maxis.

I called them, I even spent time at the Maxis Centre to talk to the staff. There was simply NO special deal or offer for an existing customer. You must literally quit Maxis – sign an agreement to port out to another telco, and be on the verge of switching, before Maxis will ever offer you these special deals.

Even if you want to stick with Maxis, you should still quit and port out to another telco at the end of your contract. This way, you will get access to these special deals. You will only lose out if you stay loyal.

As for me, I bid adieu to Maxis, and started my journey with Digi hours later. It was easy. You should give it a try!

 

Please Support My Work!

Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp

Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

Recommended Reading

Go Back To > Fact Check | MobileTech ARP

 

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Switching From Maxis To Digi Saves Me RM1.9K / Year!

I just saved over RM1,900 per year by simply switching from Maxis to Digi! Here is what happened!

 

Switching From Maxis To Digi Saved Me RM1.9K / Year!

My contract with Maxis just expired, and I decided to see if it was worth renewing with them, or switching to Digi. I had earlier asked my neighbours using Digi, and most of them seemed happy with their service.

So I compared the latest mobile and broadband packages from both Maxis and Digi, and I was shocked by how much cheaper Digi was, compared to Maxis. Take a look at what I found!

Existing Maxis 4G Package : RM423 Per Month

My existing Maxis package bundled a RM98 principal line with four supplementary lines, and 100 Mbps fibre broadband. By bundling with broadband, my principal line has unlimited data, albeit only on the 4G network. There is no 5G connectivity.

However, Maxis only allows a single Share 48 supplementary line with 30 GB of data for the RM98 principal line. So I have to pay a ridiculous RM38 for the remaining three supplementary lines, with just 1 GB of data.

The total cost was RM423 per month, or RM5,075.28 per year. Maxis offered to let me continue with this 4G-only package, but I would no longer get any free smartphone for a 2 year contract.

Maxis 4G Plans 4G Data Cost
Postpaid 98 Unlimited RM 98
Postpaid Share 48 30 GB RM 48
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
4G Backup Unlimited RM 0
100 Mbps Fibre Unlimited RM 139
Total Before Tax RM 399
6% Service Tax RM 23.94
TOTAL PAYABLE RM 422.94

New Maxis 5G Package : RM445 Per Month

If I wanted a free smartphone with a 2 year contract, I would need to upgrade to the new Maxis 5G plans. The existing RM98 4G plan has been replaced by a new RM109 5G plan – a RM 11 per month premium for 5G connectivity.

From what I understand, tying it with Maxis fibre broadband would still get me unlimited mobile data, but only on 4G. The 5G data is limited to 150 GB, which is more than plenty especially since 5G connectivity is limited.

What I cannot understand is why Maxis continues to limit this RM109 principal line to just one RM48 Share line. If I want all four supplementary lines to have more than 1 GB of data, I would need to upgrade my principal line to their RM199 plan! Ridiculous!

The only good news is they dropped the price of their 100 Mbps broadband from RM139 to RM129. But it makes more sense to upgrade to 300 Mbps for just RM149 per month. Even so, the new Maxis package works out to an unpalatable RM572.40 per month, or RM6,868.80 per year!

Maxis 5G Plans 5G Data Cost
Postpaid 199 4G : Unlimited
5G : 300 GB
RM 199
Postpaid Share 48 30 GB RM 48
Postpaid Share 48 30 GB RM 48
Postpaid Share 48 30 GB RM 48
Postpaid Share 48 30 GB RM 48
4G Backup Unlimited RM 0
300 Mbps Fibre Unlimited RM 149
Total Before Tax RM 540
6% Service Tax RM 32.40
TOTAL PAYABLE RM 572.40

Sorry, mum and dad, you guys are just going to have to put up with just 1 GB of data if we stick with Maxis.

With their sacrifice, I can get by with just paying Maxis RM445.20 per month, or RM5,342.40 per year. That’s a small 5% increase of RM267.12 per year.

This new package would also get me one of these smartphones with a 24-month contract:

  • Samsung A14
  • vivo A78
  • HONOR 90 Lite
Maxis 5G Plans 5G Data Cost
Postpaid 109 4G : Unlimited
5G : 150 GB
RM 109
Postpaid Share 48 30 GB RM 48
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
Talk and Surf 1 1 GB RM 38
4G Backup Unlimited RM 0
300 Mbps Fibre Unlimited RM 149
Total Before Tax RM 420
6% Service Tax RM 25.20
TOTAL PAYABLE RM 445.20

Digi 5G + 4G Package : Only RM286 Per Month!

But when I checked out the Digi plans, they completely wipe out Maxis.

The Digi RM90 principal line offers free 5G connectivity, with 60 GB of data per month. Unlike Maxis, tying up with Digi Fibre Broadband does not give me unlimited mobile data, but that’s okay – 60 GB is plenty.

More importantly, Digi lets me add up to six supplementary family lines, and their cheapest RM20 family line comes with 10 GB of data per month! That goes up to 15 GB with a 1-year contract, and 25 GB with a 2-year contract!

On top of that – Digi offers 300 Mbps fibre broadband for only RM 100 per month! Granted – there is no 4G backup, but that’s RM49 cheaper than Maxis! Would you pay RM49 per month for “4G backup”? Heck, no!

The Digi package is a mix of 4G and 5G, but that’s okay, because my parents no longer have to worry about how much data they have left.

Digi Plans Data Cost
Postpaid 90 5G : 60 GB RM 90
Postpaid Family 20 4G : 25 GB RM 20
Postpaid Family 20 4G : 25 GB RM 20
Postpaid Family 20 4G : 25 GB RM 20
Postpaid Family 20 4G : 25 GB RM 20
4G Backup NA NA
300 Mbps Fibre Unlimited RM 100
Total Before Tax RM 270
6% Service Tax RM 16.20
TOTAL PAYABLE RM 286.20

And here is the cherry on the top – for a 24-month contract, Digi gives you one of these two bonuses:

  • a free smartphone worth up to RM1,099 (HONOR 9o Lite / Samsung A14), or
  • extra 60 GB of mobile data, or
  • unlimited social media data, or
  • 5 GB of international roaming data in 70 countries

Needless to say, this Digi package is a much better deal, as it only costs RM286 per month, or RM3,434.40 per year!

 

How Much I Save Over 2 Years Switching From Maxis To Digi

In the end, I switched to the Digi Postpaid 90 principal line, and gave all of my supplementary lines a decent 25 GB of mobile data.

Over a standard two-year contract, I will end up saving RM 3,281.76, and get a free smartphone worth RM 1,099. That’s a total saving of RM 4,380.76! Just think of what you can do with all that money!

If I renewed with Maxis, I would have upgraded to their new 5G plan to get that free smartphone and unlimited data. However, my parents would have to continue suffering with 1 GB of data, and I would have to pay an additional RM 3,816 over 2 years compared to Digi!

If I wanted my parents to have a decent amount of mobile data, I would have to really pay Maxis through my nose, and fork out an extra RM 6,868.80 – exactly twice of what the Digi package costs. It just doesn’t make sense to do that.

No matter how I calculate, it just doesn’t make sense (sen?) to stick with Maxis. I will save anywhere from RM1,900 to RM3,400 per year switching to Digi. It really pays to shop around!

 

Please Support My Work!

Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp

Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

Recommended Reading

Go Back To > Fact Check | MobileTech ARP

 

Support Tech ARP!

Please support us by visiting our sponsors, participating in the Tech ARP Forums, or donating to our fund. Thank you!

Malaysia To Ban SMS With Personal Details!

Telcos in Malaysia will soon ban SMS messages with personal information, as part of the MCMC’s initiative to prevent scams! Here is what you need to know!

 

Malaysia To Ban SMS With Personal Details!

On Sunday, 2 July 2023, four Malaysian telcos – Maxis, Celcom, Digital and U Mobile will ban SMS messages containing personal information , as part of the MCMC’s initiative to prevent scams.

In addition to the May ban of SMS links, both local and international users will be prevented from sending any SMS message containing:

  • personal details
  • mobile or fixed line phone number
  • banking details like account number
  • MyKad number

All SMS messages containing these forbidden items will not be blocked, but their senders won’t be charged for those blocked messages.

Read more : Malaysian Telcos Ban SMS Links To Prevent Scams!

 

No Ban For SMS With Personal Details Via Short Codes

It should be noted that this ban on SMS messages with personal details do NOT apply to businesses using legitimate Enterprise short codes. They will still be allowed to issue SMS messages with URLs (links), phone numbers, and personal details.

Here are the current Enterprise short codes for Celcom and DIGI, from which you “may” continue to receive SMS messages with hyperlinks (URLs) and personal information.

Telco Enterprise Short Codes
Celcom CelcomDigi / EASYRELOAD
Celcom / CELCOM
2000 / 2901 / 20000 / 78888
28888 / 28882 / 22288 / 28282 / 22888
2001 / 22002 / 22009 / 21888 / 22022 /
22033 / 22162 / 22244 / 22262 / 22990 /
23000 / 23222 / 23777 / 25000 / 25555 /
26664 / 26668 / 26674 / 26680 / 26699 /
27100 / 27200 / 27999 / 28000 / 29888 /
29992 / 29999 / 39131 / 39140 / 39146 /
39170 / 39172 / 39230 / 39231 / 39240 /
39254 / 39258 / 39281 / 39291 / 39442 /
39466 / 39470 / 39471 / 39496 / 39504 /
39505 / 39506 / 39509 / 39513 / 39514 /
39515 / 39518 / 39881 / 39437 / 39132 /
39133 / 39144 / 39162 / 39177 / 39498 /
39502 / 39511 / 39512 / 39495
Digi CelcomDigi / Digi / DigiRewards
200 / 2901 / 2691 / 5001 / 27676
20000 / 21000 / 28879 / 28888 /
28882 / 22288 / 28282 / 22888

Maxis has 5-digit short codes like 1XXXX, 2XXXX, and 6XXXX, but has chosen to block SMS messages containing personal information from their Enterprise short codes:

In order to prevent individuals from becoming online scam scams, the Malaysia Communication and Multimedia Commission (MCMC) has issued a directive to all telcos on 14 February 2023 to block sending and receiving of short messaging service (SMS) from local, international mobile numbers and applications containing below contents:

  • URL link and any clickable link e.g. shorten URL; shorten URL;
  • Request for user’s personal information e.g name, IC number, account number and
  • Mobile and fixed line number

Blockings are being implemented in stages; started from 2 May 2023 for SMS between individuals; the next and last stage is the blocking of SMS containing the above 3 elements from mobile and applications such as Enterprise SMS service and Maxis IoT SIM from 2 July 2023.

Recommended : Scam Alert : Watch Out For Telegram Phishing Attack!

 

Risky SMS Ban Helpful, But Other Platforms Still A Risk

While this measure is really helpful in reducing scams, the ban is limited to SMS messages. It does not prevent scammers from sending similar scam messages through instant messaging platforms like WhatsApp, Telegram, Facebook Messenger, WeChat, etc.

I should also point out that links are not inherently bad. Links in messages, even SMS messages, are mostly safe.

Perfectly Fine

  • Clicking on a link to read an article / terms and conditions of a promotion
  • Clicking on a link to enrol in a promotion which does not require you to log into any website
  • Clicking on a link to check in for a flight, or get a travel update

However, they can be used to send you to a phishing website which is designed to look like a genuine bank / payment website. Hence, it is critical that you should NEVER log into any website through a link.

NEVER DO THIS

  • Clicking on a link to log into a bank website
  • Clicking on a link to make a purchase or payment
  • Clicking on a link to log into any account / email

Phishing attacks work by tricking you into going into a fake website that looks like the real website. But you still have to log into the fake website to give the scammers your login details.

If you click on a link, and you are asked to login – this is likely a phishing attack. But don’t worry – as long as you refuse to log into any website after clicking on a link, the phishing attack fails.

 

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Malaysian Telcos Ban SMS Links To Prevent Scams!

Malaysian telcos have started banning SMS links, as part of the MCMC’s initiative to prevent scams! Here is what you need to know!

 

Malaysian Telcos Ban SMS Links To Prevent Scams!

On Tuesday, 2 May 2023, four Malaysian telcos – Maxis, Celcom, Digital and U Mobile started banning SMS links, as part of the MCMC’s initiative to prevent scams.

From this day onwards, users will be blocked from sending or receiving SMS with a link. MCMC had earlier issued the directive to all telcos on February 14, 2023, but the ban on SMS links is only now being implemented.

The ban on SMS links is currently not mandatory for all telcos, and is being implemented in phases. Currently, the ban is limited to SMS between individuals.

Businesses using short codes like 6XXXX, 2XXXX and 1XXXX will eventually be banned from including a URL link in their SMS messages. They will be given time to switch to other methods to send promotional messages with links to their customers.

The MCMC has issued a directive to all telcos to block sending and receiving of SMS with URL link. The objective is to prevent users from becoming victims of online scams

MCMC issued the directive to all service providers on Feb 14 and is currently assessing the progress. For now, the block is still not mandatory.

The blocking of person-to-person SMS with URL links will take effect from 2 May 2023. For SMS sent by business via short codes such as 6XXXX, 2XXXX and 1XXXX, this will be done later and specific notification to business users will be sent.

Malaysia Deputy Communications and Digital Minister Teo Nie Ching said in February 2023 that blocking such SMS links will ensure that people won’t click on them and possibly end up as a scam victim.

Recommended : Scam Alert : Watch Out For Telegram Phishing Attack!

 

Only SMS Links Banned, Links Via Other Platforms Still A Risk

While this measure is really helpful in reducing scams, the ban is limited to SMS links. Scammers can still send links through instant messaging platforms like WhatsApp, Telegram, Facebook Messenger, WeChat, etc.

That does not mean that links are inherently bad. Links in messages, even SMS messages, are mostly safe.

Perfectly Fine

  • Clicking on a link to read an article / terms and conditions of a promotion
  • Clicking on a link to enrol in a promotion which does not require you to log into any website
  • Clicking on a link to check in for a flight, or get a travel update

However, they can be used to send you to a phishing website which is designed to look like a genuine bank / payment website. Hence, it is critical that you should NEVER log into any website through a link.

NEVER DO THIS

  • Clicking on a link to log into a bank website
  • Clicking on a link to make a purchase or payment
  • Clicking on a link to log into any account / email

Phishing attacks work by tricking you into going into a fake website that looks like the real website. But you still have to log into the fake website to give the scammers your login details.

If you click on a link, and you are asked to login – this is likely a phishing attack. But don’t worry – as long as you refuse to log into any website after clicking on a link, the phishing attack fails.

 

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Is FIFA Giving Free 50GB Data For World Cup 2022?!

Is FIFA offering 50 GB of free mobile data to stream World Cup 2022 matches with no interruptions?!

Take a look at the viral offers, and find out why they are just scams!

Claim : FIFA Is Giving Free 50GB Data For World Cup 2022!

People are sharing viral offers for 50 GB of free mobile data to stream World Cup 2022 matches without interruption. Here are some examples :

* FIFA is giving people around the world 50GB of data for free to watch the 2022 Cartel [Qatar] World Cup.*
* I Have Received Mine.*
* OPEN THIS*

* FIFA memberi orang di seluruh dunia 50GB data secara percuma untuk menonton Piala Dunia Kartel [Qatar] 2022.*
* Saya Telah Menerima Milik Saya.*
* BUKA INI*

FREE 50GB DATA PLAN FOR ALL NETWORKS

PERCUMA PELAN DATA 50GB UNTUK SEMUA RANGKAIAN

 

Truth : FIFA Is Not Giving 50GB Free Data For World Cup 2022!

This is yet another SCAM circulating on WhatsApp and social media, and here are the reasons why you must avoid it!

Fact #1 : FIFA Is Not Offering Free Mobile Data

First, let me just say it out loud and clear – FIFA is not offering free mobile data anywhere in the world, just to watch World Cup 2022 matches.

FIFA makes its money through sale of television, marketing and licensing rights for World Cup 2022, so there is simply no reason for it to provide free mobile data to stream the matches.

Fact #2 : FIFA Would Never Give You Anything Free

Please do NOT be naive. No one is going to give you free data just to participate in a survey!

FIFA is a corporation whose business is to make money, not a charity to give you free data.

Fact #3 : They Do Not Use Official FIFA Domains

Genuine FIFA promotions would be announced on the official website at www.fifa.com, or their official social media accounts:

  • Facebook : https://www.facebook.com/fifaworldcup/
  • Twitter : https://twitter.com/fifacom
  • Instagram : https://www.instagram.com/fifaworldcup/

They would never run contests or promotions via dodgy domains like “subsidy.buzz”, “50g.kxoe1.xyz”, “50gb450.xyz”, or “zlqxt.top”.

Once you see those random domains, click delete. Or just ignore. DO NOT CLICK.

Fact #4 : They Are Advertisement Scams

After you click on the link, you will be redirected through a series of hidden advertisements before you arrive at the “offer page”.

The offer page will ask you a series of simple questions. Regardless of your answers, you will be congratulated and told you won the 50 GB free data plan for three months.

You will be asked to key in your mobile number to receive the free mobile data, but you will never receive anything. In one variant, you are even redirected to more advertisements, including a video advertisement.

Fact #5 : Brands Won’t Ask You To Forward The Contest

To get that free 50 GB data for three months, you are asked to share the “contest” with 12 friends or groups on WhatsApp.

That’s a clear sign of a scam. No brand will insist that you must share their contest or free offer with WhatsApp friends of groups.

Please do not click to forward their offer to your family and friends. They will not appreciate being scammed with your help!

Fact #6 : They Can Potentially Be Dangerous

Similar scams in the past have more dangerous variants, where you are asked to :
a) install an app, which is really a malware to keep sending you advertisements
b) enter your banking or credit card details, ostensibly to prove your identity or some other excuse

Needless to say – proceeding with this step will open you up to great risk of monetary loss. DO NOT PROCEED!

If you install their malware, you will start receiving promotions, some of which will ask you to send an SMS to receive expensive free gifts like laptops and smartphones.

If you proceed to send the confirmation SMS messages, you will be subscribed and billed for international premium SMS services.

This is VERY DANGEROUS. Never agree to download and register for any unknown app from a website.

Always download your apps from an official App Store like Google Play Store (for Android smartphones) and Apple App Store (for iPhones).

Fact #7 : They Are Just Another Example Of Online Scams

These are just more examples of online scams offering freebies.

Now that you know the facts, please WARN your family and friends!

 

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He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Sources : Maxis + U Mobile Decline 5G Network Stake!

Sources have confirmed that both Maxis and U Mobile do not plan to take up a stake in DNB – the government-owned 5G agency!

Here is what you need to know, and what it means for 5G adoption in Malaysia!

 

Sources : Maxis + U Mobile Decline 5G Network Stake!

Sources just confirmed to Reuters that both Maxis and U Mobile do not plan to take up a stake in Digital Nasional Berhad (DNB) – the government-owned 5G agency.

According to three people familiar with the matter, Maxis and U Mobile do not see any benefit in becoming a minority shareholder of DNB, but they will remain in talks to gain access to the DNB 5G network.

It is possible that Maxis and U Mobile made this decision to pressure the government into allowing a second 5G service to be setup.

One source said, “[The parties] will have to try and restructure the deal”.

But until one side acquiesces, the rollout of 5G for most consumers in Malaysia will be further delayed.

 

Maxis + U Mobile Is Out, Will Other Networks Buy 5G Stake In DNB?

Maxis, U Mobile, Celcom and DiGi had earlier proposed to take a majority stake in DNB, but that was rejected by the government.

So the four main mobile network operators are now lobbying for a second 5G network – the Dual Wholesale Network (DWN) model, instead of a single whole network controlled by DNB.

With Maxis and U Mobile out, the Malaysian government’s plan to sign agreements with the other mobile networks has been disrupted.

In fact, the deadline ends today (Wednesday, August 31, 2022) for the six mobile network operators in Malaysia to agree on whether to take a combined 70% stake in DNB.

Until now, only Telekom Malaysia and YES – the two smaller telcos – have signed up with DNB to provide 5G access, with TM still running tests, while YES offering very limited 5G coverage in Kuala Lumpur, Putrajaya and Cyberjaya.

 

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Ranhill Selects Maxis As Voice + Cloud Provider!

Ranhill just selected Maxis as their voice and cloud connectivity provider!

Here is what you need to know…

 

Ranhill Selects Maxis To Boost Voice + Cloud Connectivity

On 12 January 2022, Ranhill SAJ Sdn Bhd (Ranhill) selected Maxis as their voice and cloud connectivity provider, leveraging their portfolio of converged solution capabilities.

Maxis will now connect 77 Ranhill sites across Johor, including their headquarters and water treatment plants through its Managed Software-Defined Wide Area Network (SD-WAN).

Once implemented, the higher bandwidth and resilient network will allow Ranhill to have real-time visibility of their data, allowing them to make quicker and better decisions to increase productivity and efficiency of their 2,000 employees.

“We are pleased to be selected by Ranhill as their connectivity, voice and cloud solutions provider. Through our unique capabilities and experience, we are able to offer Ranhill a fully managed service portfolio from onboarding right up to 24/7 support with greater cost effectiveness and flexibility.  As their partner, we want to ensure that their connectivity needs are met so that they can operate efficiently and have the peace of mind of being well prepared for their digital transformation journey and to Always Be Ahead in a changing world, said Paul McManus, Chief Enterprise Business Officer, Maxis.

“Selecting Maxis as our service provider and partner is an integral step to realising our vision of becoming a world-class water utility company. By connecting all our sites with the latest technology from Maxis, we will be better equipped to support the people of Johor through efficient management of quality water supply. We now have the necessary infrastructure and platform to unlock the benefits of digitalisation as part of our on-going effort to further enhance customer experience,” said Nor Ifuan Md Nor, Chief Executive Officer, Ranhill SAJ. 

Maxis will also address Ranhill’s voice communication needs, providing high quality voice services, which is particularly important in rural areas.

Maxis and Ranhill are also exploring future collaboration related to Internet of Things (IoT), cloud services and cybersecurity, as part of Ranhill’s next phase of digitalisation of their organisation.

 

Maxis Managed SD-WAN Services That Ranhill Will Use

The Maxis managed SD-WAN services that Ranhill will use, runs on Cisco Meraki technology, which simplifies operational tasks like configuration, management and maintenance through automation and intelligence.

Ranhill will have access to a converged connectivity solution that is flexible, scalable and cost-effective. On top of that, the built-in security in SD-WAN also enables end-to-end secure communications, and network-wide security policies.

 

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Support my work through a bank transfer /  PayPal / credit card!

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

 

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Yoodo 3rd Anniversary Announcements!

Yoodo – the 100% digital mobile service – just celebrated their 3rd anniversary, with some announcements!

 

Yoodo Celebrates 3rd Anniversary!

Yoodo – a Celcom brand – started three years ago in 2018, growing from a young start-up to becoming the only digital telco in the market to offer users the option to cherry pick and pay for what they need in a mobile plan.

According to Chow Tuck Min, Head of Yoodo, over the last 3 years, Yoodo became the dominant telco in esports, sponsoring the PUBG Mobile National Championship and even signing on two esports teams – Yoodo RSG MLBB and Yoodo RSG CODM.

Goodo also sponsored the Malaysian Premier Futsal League (MPFL), and supported local musicians and indie bands through events like Yoodo Presents and Punkrock Picnic.

 

Yoodo 3rd Anniversary Announcements!

In conduction with their 3rd Anniversary, Yoodo shared these announcements :

TikTok Around The Clock With Yoodo

From now until 31 December 2021, Yoodo users can purchase the new TikTok Add-On for only RM1, after which it will be priced at RM10.

This TikTok Add-On allows users to stream, create and share up to 20GB of TikTok videos.

Mobile Legends : Bang Bang Diamonds Galore

From now until 17 August 2021, Yoodo users can purchase the Mobile Legends : Bang Bang Add-On for only RM1, after which it will retail for RM5.

This Add-On comes with 20GB of Mobile Legends : Bang Bang data, as well as 1,000 in-game diamonds!

Connectivity On-The-Go

Yoodo is partnering with BHP and Petronas to offer their Yoodo SIM packs at only RM3 throughout Peninsular Malaysia.

The SIM Pack are also available at 10 Celcom Bluecube outlets in Mid Valley Megamall, Taman Tun Dr. Ismail, AEON Bukit Tinggi, Laman Seri, Sunway Pyramid, NU Sentral, Prima Sri Gombak, Bandar Baru Klang, IOI Mall and Kajang.

 

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FREE 1GB Internet Now Extended To Full 24 Hours!

All five Malaysian telcos finally agreed to extend the daily free 1GB Internet to the full 24 hours! Here are the details!

 

FREE 1GB Internet For COVID-19 Lockdown!

As part of the Short-Term Economic Recovery Plan (ERP) announced by the Malaysian government, every Malaysian resident were given 1GB of free Internet every day during the COVID-19 lockdown.

However, they only provided the 1GB of free Internet from 8 AM until 6 PM daily. Presumably because it’s meant for working and learning at home.

 

FREE 1GB Internet Now Extended To Full 24 Hours!

Some three weeks after Malaysia started its economic recovery, all five Malaysian telcos finally agreed to let people use the daily Internet quota after 6 PM.

Maybe they finally realised that working and learning at home doesn’t actually stop at 6 PM…

Free 1GB Internet Now Usable For Full 24 Hours

Celcom, Digi, Maxis, U Mobile and Telekom Malaysia announced that, effective immediately, the free daily 1GB Internet would be usable for the full 24 hours.

Free 1GB Internet Daily, Until 31 December

They also confirmed that the daily free 1GB Internet will be provided until 31 December 2020.

This daily complimentary 1GB Internet quota is on top of your existing plan’s Internet quota.

If you normally receive 1GB of Internet for a month, this will give you 31GB of Internet for the whole month – 1GB + 30GB (in a month with 30 days).

For Work + Learning, Not For Play

The daily 1GB Internet quota can be used for everything, except social media, video streaming, gaming and music streaming.

Free Access To Essential Services

On top of the daily 1GB Internet quota, all five telcos will provide free and unlimited access to essential COVID-19 related apps and services, like :

  • MySejahtera and MyTrace apps
  • CPRC Hotline
  • Malaysia Ministry of Health and World Health Organization websites

 

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Maxis Zerolution Deals On HUAWEI P40 | P40 Pro Revealed!

Maxis just unveiled their Zerolution deals on both the HUAWEI P40 and HUAWEI P40 Pro smartphones!

Find out what Maxis is offering on both new HUAWEI smartphone models!

 

HUAWEI P40 Smartphones : A Quick Primer

HUAWEI launched three P40 series smartphones, all running on EMUI 10 using the Kirin 990 platform :

  • HUAWEI P40 : 6.1-inch OLED display, Leica triple camera system, 3800 mAh battery
  • HUAWEI P40 Pro : 6.58-inch OLED display, Leica quad-camera system, 4,200 mAh battery
  • HUAWEI P40 Pro+ : 6.58-inch OLED display, Leica penta-camera system, 4,200 mAh battery

 

Maxis Zerolution Deals On HUAWEI P40

Here is what Maxis is offering if you purchase the HUAWEI P40 under the 24-month Zerolution instalment plan :

  • FREE HUAWEI P40 wireless charging case (worth RM 289)
  • FREE 1 Year Extended Warranty + 1 Month Screen Protection (worth RM 248)
  • FREE 3 Months HUAWEI Video Subscription (worth RM 113.40)
  • FREE 12 Months 50 GB HUAWEI Cloud Storage (worth RM 46.80)
  • FREE 3 Months Maxis SafeDevice Subscription (worth RM 99)

In addition, if you sign up for a new Share Line under the Maxis Postpaid 158 or Maxis Postpaid 158 plans, you will receive a second HUAWEI P40 for FREE!

 

Maxis Zerolution Deals On HUAWEI P40 Pro

Here is what Maxis is offering if you purchase the HUAWEI P40 Pro under the 24-month Zerolution instalment plan :

  • FREE HUAWEI wireless car charger (worth RM 289)
  • FREE 1 Year Extended Warranty + 1 Month Screen Protection (worth RM 248)
  • FREE 3 Months HUAWEI Video Subscription (worth RM 113.40)
  • FREE 12 Months 50 GB HUAWEI Cloud Storage (worth RM 46.80)
  • FREE 3 Months Maxis SafeDevice Subscription (worth RM 99)

In addition, if you sign up for a new Share Line under the Maxis Postpaid 158 or Maxis Postpaid 158 plans, you will receive a second HUAWEI P40 Pro for FREE!

 

HUAWEI P40 Series : Where To Buy?

If you are not interested in the Maxis Zerolution plans, you can directly purchase the HUAWEI P40 series smartphones through the official HUAWEI online store :

 

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Yoodo : What’s New + Upcoming For 2020!

Yoodo is celebrating its 2nd anniversary by unveiling 20 new and upcoming features for 2020! Here are the details!

 

New Brand Logo For 2020 : Yoodo powered by Celcom!

The first major announcement – their new brand logo –Yoodo powered by Celcom. It is designed to convey the innovative edge of Yoodo and the vast network coverage of Celcom.

“Yoodo understands the needs and wants of the modern consumer. We treat them as individuals, giving them greater freedom of choice and control.” said Chow Tuck Mun, Head of Yoodo. “Yoodo powered by Celcom assures and empowers Yoodo users on the vast options, choices, and freedom that are available to them.

 

New Yoodo Features For 2020

Yoodo announced these new product features for 2020 :

  • Renew Anytime : users can completely customise the data, voice and SMS of their mobile plans anywhere and at any time without having to complete the full month cycle.
  • Power Pass : a flexible data booster that offers 100GB of data for 60 mins at RM2.
  • new data add-ons for TikTok, Viu, Call of Duty Mobile, Boostm and an upcoming add-on for Mobile Legends: Bang Bang.
  • Enhanced Roam Like Home : which now offers a 3-day and 7-day pass, so users can use their mobile plan abroad for lower than RM5 per day.
  • Yoodo Rewards : Customers who purchased a total of 10 Add-Ons will get 1 free and those who have purchased 10 days worth of Roam Like Home passes will get 1 additional day free.

 

Yoodo eSports + Active Sports Activities For 2020

Yoodo will be sponsoring and organising a series of thrilling esports tournaments across 2020. These tournaments include :

  • Player Unknown’s Battleground (PUBG MOBILE) National Championship (PMNC) 2020, and
  • PUBG MOBILE Campus Championship (PMCC) 2020

Yoodo is also the Official Digital Telco sponsor for :

  • ESL MY Championship 2020 – Call of Duty: Mobile Season 1,
  • Mobile Legends: Bang Bang Professional League – Malaysia & Singapore Season 5,
  • Yoodo FV Major 2020, and
  • the Malaysia Premier Futsal League.

 

New Yoodo Promos For 2020

To commemorate their 2nd anniversary, Yoodo is bringing back the 20GB for RM20 promotion that is available now for all users!

 

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Get Ready For The 5G Revolution In Malaysia!

5G will roll out in Malaysia in the near future, empowering Malaysians with next-generation wireless communications.

Are YOU ready for Malaysia’s 5G revolution?

 

What Is 5G? 

5G is a new wireless technology that offers significantly faster Internet connectivity speeds, and far less delay (called latency) than current 4G networks.

While 4G networks can deliver downloads speeds of 1 gigabit per second, with latencies as low as 70 ms, 5G networks will be able to deliver 10x better!

That next-generation level of improvement will power new capabilities in the areas of virtual reality, artificial intelligence, augmented reality and Internet of Things. It will transform a wide variety of industries, from transportation to agriculture and even education.

 

How Does 5G Work?

5G introduces a slew of new technologies that let it deliver much higher bandwidth, with almost zero delay :

Millimeter Wave Spectrum

With so many people using the same 4G spectrum, it is impossible to deliver high bandwidth.

5G networks avoids this problem by using millimeter wave frequencies between 30 and 300 GHz to make use of a new and different spectrum.

Massive MIMO

In addition to using millimeter waves, 5G networks can leverage on the massive MIMO technology to massively expand the number of users they can support by 22X or more!

This technology allows a 5G base station to fit many more antennas than a 4G base station, letting it to send and receive signals from many more users at once.

Beamforming

5G networks will use beamforming to more efficiently deliver your data, while reducing interference for people around you.

Full Duplex Transmissions

5G networks will introduce full duplex transmissions – their base stations can send and receive data from your smartphone at the same time – doubling download and upload speeds!

 

The Future of 5G In Langkawi, Malaysia!

Celcom collaborated with the Royal Malaysian Police and the Langkawi Municipal Council to explore the future of 5G technologies.

They started with the deployment of their 5G Safety and Security Smart City solution, with multiple 360⁰ UHD 4K panoramic live video surveillance cameras were installed at the famous tourist spots in Langkawi.

Leveraging 5G’s low latency and high data speeds, the Celcom 5G Safety and Security Smart City solution used Artificial Intelligence and video analytics to perform real-time monitoring with high-definition picture quality.

Celcom is also expanding its 5G use cases in Langkawi to cover Digital Defense for Beach Boundaries, Crowd Control Monitoring, Digital Control of Inbound and Outbound of Cargo, Fleet Management System, Geo-Fencing & Smart Perimeters, as well as 5G Fixed Wireless Access.

 

Celcom Blazes Path To 5G In Malaysia

The journey to 5G started in 2017, when Celcom became the first network operator in Malaysia to embark on a 5G trial, working with Ericsson to achieve a throughput of 18 Gbps.

Celcom and Ericsson enabled Malaysia’s first 5G hologram call, and demonstrated an autonomous vehicle that connected over a live 5G network in April 2019.

Celcom then launched their first 5G Live Cluster Field Trial at Celcom’s headquarters in Petaling Jaya on 26 July 2019.

The 5G Live Cluster Field Trial lasted six months, allowing Celcom engineers to test and observe use cases and behavior of 5G coverage in a real-life environment.

  • Data throughputs of close to 6 Gbps
  • Latency of about 10 ms
  • 5G-to-5G and 5G-to-4G VoLTE (Voice over LTE) calls
  • Ultra-High Definition (UHD) voice calls
  • 4K UHD video streaming
  • GameCloud game streaming

Celcom also conducted additional live field trials in areas like Seksyen 14, Crystal Crown Hotel, MPBJ Tower and Taman Jaya LRT Station. So far, those 5G macro sites cover just over 1.2 square kilometers, reaching about 4600 people in 450 households, and 130 shops and offices.

 

What Can You Expect When 5G Rolls Out In Malaysia?

When 5G rolls out in Malaysia, it will transform how we play and work, and how we consume our online services and content.

Besides delivering a higher bitrate of 4K video streaming, gamers will immediately notice a big drop in network latency, greatly reducing lag. With ultra-low latencies, it will make gaming far more enjoyable and give them a big advantage over gamers still on 4G.

The combination of high data bandwidth and ultra-low latency will greatly improve AR and VR experiences. 5G will enable AR and VR displays with much higher resolution and refresh rates, for a more believable and comfortable experience.

The introduction of 5G will also spur the creation of high-bandwidth IoT devices for our smart homes, always-connected computing devices, and smarter vehicles and yes, even autonomous vehicles one day!

Even cloud and media services will be transformed by 5G. Data stored in cloud services will feel as if they are residing in your mobile device or computer.

The quality of the media we consume today on streaming services like YouTube, Netflix, Apple TV+, Tidal and Spotify will be greatly improved because the industry will move to optimize for quality, instead of optimizing for low-bandwidth.

Even location services like Waze and Google Maps will be greatly enhanced by 5G. Your location can be more precisely triangulated using the 5G network, which means you will no longer miss a turn, or lane change!

5G may seem like a buzz word today, but it will change our lives when it rolls out in Malaysia!

 

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Did TM Block Games On Unifi? No, And Here’s Why…

The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.

We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.

Here is what happened, and how TM Unifi’s response kicked off the whole controversy…

 

TM Unifi Will Block Games With Inappropriate Content?

The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

 

No, TM Unifi Did Not Block Access To Game Servers

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…

 

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HUAWEI Mate 30 Pro 5G : Malaysia Telco Deals!

HUAWEI just launched the Mate 30 Pro 5G, and here are the Malaysia telco deals at a glance! Find out what your telco is offering, and compare it against the other telcos!

 

HUAWEI Mate 30 Pro 5G

The HUAWEI Mate 30 Pro 5G is built around the brand new Kirin 990 platform, with a triple-tier architecture :

  • two ARM Cortex-A76 high-performance cores at 2.86 GHz
  • two ARM Cortex-A76 sustained performance cores at 2.36 GHz
  • four ARM Cortex-A55 low-power cores at 1.95 GHz

It also comes with a powerful 16-core ARM Mali-G76 GPU, and a new Da Vinci neural architecture.

The 4G model comes with 2 NPUs – 1 big + 1 small, but the 5G model will have 3 NPUs – 2 big + 1 small. This should give the 5G model a significant boost in AI capabilities.

In the front, it has a 32 MP selfie camera, but in the back, it features a new SuperSensing Quad Camera that consists of :

  • a 40 MP SuperSensing main camera (f/1.6)
  • a 8 MP telephoto camera with 3X optical zoom (f/2.4)
  • a 40 MP ultra-wide camera (f/1.8)
  • a 3D Time-of-Flight camera

The HUAWEI Mate 30 Pro 5G is powered by a large 4,500 mAh battery, and supports 40 W wired charging, and 27 W wireless charging.

Recommended : HUAWEI Mate 30 Pro 5G : Who Should Buy One?

 

HUAWEI Mate 30 Pro 5G vs 4G Specifications

Specifications HUAWEI
Mate 30 Pro (5G)
HUAWEI
Mate 30 Pro (4G)
Display 6.53-inch OLED display
– 1176 x 2400 pixels (~409 ppi)
– HDR10 + DCI-P3 colour gamut
Protection Gorilla Glass 6 + IP68
Operating System Android 10 with EMUI 10
System Platform HiSilicon Kirin 990 5G HiSilicon Kirin 990
CPU 2 x ARM Cortex-A76 cores (2.86 GHz)
2 x ARM Cortex-A76 cores (2.36 GHz)
4 x ARM Cortex-A55 cores (1.95 GHz)
NPU 2 Big Cores + 1 Tiny Core 1 Big Core + 1 TinyCore
GPU ARM Mali-G76 MC16
RAM 8 GB LPDDR4x
Storage 256 GB UFS 3.0 storage
NM Card (up to 256 GB)
Front Camera 32 MP with f/2.0 lens
3D ToF camera
Rear Cameras 40 MP main camera (f/1.6)
8 MP 3X telephoto camera (f/2.4)
40 MP ultra-wide camera (f/1.8)
3D ToF Camera
Connectivity 5G : NSA and SA modes
4G : LTE
Wi-Fi : 802.11a/b/g/n/ac
Bluetooth : BT5.0
USB : USB 3.1 Type C
5G : NA
4G : LTE
Wi-Fi : 802.11a/b/g/n/ac
Bluetooth : BT5.0
USB : USB 3.1 Type C
Fingerprint Sensor Yes, In Display
Other Sensors Accelerometer, gyro, proximity, barometer, compass
Battery 4,500 mAh
40 W wired charging
27 W wireless charging
Dimensions 73.1 mm wide
158.1 mm tall
8.8 mm thick
Weight 198 g

 

HUAWEI Mate 30 Pro 5G : Malaysia Telco Deals!

The HUAWEI Mate 30 Pro 5G has a recommended retail price of RM 4,199 (~S$1,409 / ~US$1,009 / ~£779 / ~A$1,519) here in Malaysia, and comes with exclusive gifts worth RM 537 :

  • HUAWEI Wireless In-Car SuperCharge charger
  • HUAWEI Care (1-year extended warranty)

And here are the four Malaysia telco deals for the Mate 30 Pro 5G :

Telco Best Deal Alternate
Celcom EasyPhone : RM 99 per month Platinum Plus : RM 1,458 one-time
UMobile HERO P139 : RM 1,599 one-time HERO P99 : RM 1959 one-time
Maxis Zerolution : RM 99 per month
Digi PhoneFreedom 365 : RM 68 per month

If you prefer to purchase the Mate 30 Pro 5G outright though, here are some great deals :

Store Price Free Gifts
DirectD

RM 4199

HUAWEI Care
HUAWEI SuperCharge wireless in-car charger
HUAWEI SuperCharge car charger

HUAWEI Soundstone CM51
HUAWEI Body Scale
HUAWEI CM510 Bluetooth Speaker
Gadgets House

RM 4199

HUAWEI Care
HUAWEI SuperCharge wireless in-car charger
HUAWEI Mate 30 Pro case

HUAWEI Smart Band 3
HUAWEI Mini Bluetooth Speaker
HUAWEI Premium Store

RM 4199

HUAWEI Care
HUAWEI SuperCharge car charger
HUAWEI Body Scale

This is really the best time ever to purchase the HUAWEI Mate 30 Pro 5G smartphone!

 

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Celcom + Maxis : First 5G Network Sharing Trial Succeeds!

Celcom and Maxis just announced that they successfully conducted Southeast Asia’s first 5G network sharing trial! Here are the details!

 

Celcom + Maxis : First 5G Network Sharing Trial Succeeds!

Celcom and Maxis conducted Southeast Asia’s first 5G Multi Operator Core Network (MOCN) trial in December 2019, following the MoU agreement on 25 November 2019.

It utilised the Maxis 5G site at Seaview Hotel in Kuah, and the Celcom 5G site at The Westin Langkawi Resort & Spa, testing their capability to support both Maxis and Celcom users.

MOCN is a sharing mechanism that allows two different core networks to share the same RAN (Radio Active Network).

Using MOCN allows Celcom and Maxis to quickly extend their 5G coverage across Langkawi, just by leveraging their existing 5G sites.

 

Celcom + Maxis : Future 5G Sharing Plans

Moving forward, Celcom and Maxis plans to conduct further RAN sharing trials using 5G Standalone (5G SA) network this quarter, Q1 2020.

 

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Finally, A Postpaid Plan That Sizes According To Your Needs!




Celcom Xpax just introduced a new postpaid plan – XP Lite™, with a low-entry price and sizes according to your needs.

Find out why this is the new plan that offers the best value for your money, with flexibility to boot!

 

The Celcom Xpax XP Lite™ Postpaid Plan At A Glance!

Celcom Xpax XP Lite™ is a brand-new postpaid plan that is designed to appeal to those who want a flexib.

  1. It’s highly-affordable, starting at just RM 28 per month!
  2. It is flexible – size up for more Internet, only when you need it!
  3. Enjoy FREE unlimited Internet every day, just by staying on the plan!
  4. Grab the opportunity to gear up with the latest smartphones!

 

Why Celcom Xpax XP Lite™ Gives You The Best Value For Your Money

The new Celcom Xpax XP Lite™ plan has a starting price of just RM 28 per month, making it the cheapest postpaid plan in Malaysia.

Best of all – it gives you access to the best network in Malaysia!

 

Free Yourself To Choose + Add On This Postpaid Plan!

Celcom Xpax also designed XP Lite™ to be highly flexible, letting you customise the plan your way.

Start with 1 GB of Internet with unlimited calls for just RM 28 per monthAnd if you need more Internet, just size up with L or M Passes!

XP Lite Pass L M
Monthly Internet 12 GB total
(1 GB + 11 GB)
5 GB total
(1 GB + 4 GB)
FREE Video Walla™ 3 GB 3 GB
Total Internet 15 GB 8 GB
Pass Price RM 30 per month RM 10 per month
Total Cost RM 58 per month
(RM 28 + RM 30)
RM 38 per month
(RM 28 + RM 10)

You can also enjoy UNLIMITED INTERNET with the L or M pass using the Celcom Life app – just purchase the Ultra Hour Pass™ from as low as RM 1!

 

FREE Grab Vouchers With Celcom Xpax XP Lite™ Passes!

If you sign up for XP Lite™ through the Celcom Online Shop, you will receive :

  • a RM 5 Grab voucher, if you subscribe with M Pass!
  • a RM 20 Grab voucher, if you subscribe with L Pass!

This promotion ends on 30 November 2019, so hurry!

 

Gear Up This Awesome Postpaid Plan With A FREE Phone!

Celcom Xpax is giving away limited units of the OPPO A1k smartphone for FREE with the XP Lite™ with L Pass, and other smartphones at MASSIVE DISCOUNTS!

 

Stay On Celcom Xpax XP Lite™ + Get Rewarded!

Stay on the Celcom Xpax XP Lite™ plan for more than 6 months to get rewarded with free unlimited Internet every day, or free 1 GB of Video Walla™ bandwidth!

XP Lite Pass L M
Stay On Bonus
(7th Month Onwards)
FREE 1 hour of
Ultra Hour Pass™ every day!
Free 1 GB Video Walla™

 

Enjoy A FREE Size Up From Celcom Xpax!

Everyone can enjoy a free Size Up from one scoop to double scoops from Inside Scoop, Ice Cream Bar and Sweet Escape on 28 November!

For every Saturday from now until 30 November 2019, you will get a FREE SIZE UP of from Regular to Large at these Green Mug outlets in East Malaysia :

  • Green Mug Lintas : Plaza 2, Lintas Plaza, Kota Kinabalu
  • Green Mug Kingfisher Outlet : Plaza Kingfisher 6, Kota Kinabalu
  • Green Mug @ Gaya Street : Lot 115, Gaya Street, Kota Kinabalu
  • Green Mug Kiosk @ EG Mall : Stall F11, Golden Hill Commercial Park, EG Mall, Kota Kinabalu
  • Green Mug Kiosk @ Asquare : 4A, Jalan Centre Point, Kota Kinabalu
  • Green Mug Suria Mall : Lower Ground Floor, Suria Sabah Shopping Mall, Kota Kinabalu
  • Green Mug Miri : LG 12A, Bintang Megamall, Miri

Can you really find a better deal than this? #CelcomXpax #XPLite

 

Celcom Xpax XP Lite™ : Where To Get This Awesome Postpaid Plan

To sign up and size up with Celcom Xpax XP Lite™ to get these benefits :

  • Size Up to L / M Pass for extra 14 GB or 7 GB Internet respectively
  • Stay On with L Pass, and get FREE 1 hour Ultra Hour Pass™ every day!
  • Stay On with M Pass, and get FREE 1 GB Video Walla™
  • Gear Up with a FREE phone with L Pass
  • Get more with Unlimited Internet from only RM 1 with Ultra Hour Pass™

>>> Get all those XP Lite™ benefits here! <<<

 

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How To Get 71% Off HUAWEI Mate 30, Or Get One FREE!




Now that the HUAWEI Mate 30 Series is available for sale, do you know that it’s possible to get up to 67% off the HUAWEI Mate 30 Pro, 71% off the HUAWEI Mate 30, and even a FREE HUAWEI Mate 30 smartphone?

 

How To Get A FREE HUAWEI Mate 30 / P30

Celcom is now offering a FREE HUAWEI Mate 30 with the Platinum Plus contract (RM 188 per month).

You just need to pay an upfront payment of RM 1800, that will be rebated into your account.

Contract Contract Cost Mate 30
Retail Cost
Deposit Final Cost Discount
Platinum Plus RM 188 / month RM 2,799 RM 1,800 FREE 100%

Celcom is also offering a FREE HUAWEI P30 if you purchase the HUAWEI Mate 30 and sign up for Platinum Plus contract, with a supplementary line.

Recommended : Finally, A Postpaid Plan That Sizes According To Your Needs!

 

How To Get 61%-71% Off HUAWEI Mate 30

Celcom is also offering the HUAWEI Mate 30 at discounts of 61% to 71% with these contracts :

Contract Contract Cost Mate 30
Retail Cost
Deposit Final Cost Discount
Gold Plus RM 98 / month RM 2,799 RM 700 RM 1,099 61%
Gold Supreme RM 128 / month RM 800 RM 999 64%
Platinum RM 148 / month RM 1,000 RM 799 71%

 

How To Get 50%-67% Off HUAWEI Mate 30 Pro

Finally, you can get HUAWEI Mate 30 Pro at discounts of 61% to 71% with these contracts :

Contract Contract Cost Mate 30 Pro
Retail Cost
Deposit Final Cost Discount
Gold Plus RM 98 / month RM 3,899 RM 800 RM 1,958 50%
Gold Supreme RM 128 / month RM 950 RM 1,808 54%
Platinum RM 148 / month RM 1,100 RM 1,658 57%
Platinum Plus RM 188 / month RM 1,500 RM 1,268 67%

 

Where To Get These HUAWEI Mate 30 | Mate 30 Pro Deals?

You can get them at this Celcom page!

Don’t forget to check out the new Celcom XP LiteMalaysia’s CHEAPEST postpaid plan at just RM 28 per month!

HUAWEI is also organising a number of roadshows, the first of all was at Sunway Velocity Mall. Check out what deals they offered and will be offering in future roadshows!

Recommended : HUAWEI Mate 30 + Mate 30 Pro Roadshow Deals Revealed!

 

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Celcom + Maxis To Explore 5G Network Sharing!

Celcom and Maxis just signed an MOU to explore the possibility of sharing their 5G infrastructure to accelerate 5G rollout in Malaysia. Here are the details!

 

Celcom + Maxis To Explore 5G Network Sharing!

Celcom and Maxis today (25 November 2019) signed a Memorandum of Understanding (MoU) to explore a potential partnership for the deployment of the next-generation 5G network infrastructure across Malaysia.

They will both look at the potential collaboration in the joint deployment of 5G infrastructure in selected areas in Malaysia. Maxis and Celcom will still maintain their own networks, and remain competitive in other areas.

This potential collaboration could help deliver significant cost savings to both telcos, and let them deliver a faster roll-out of 5G services.

Such a collaboration will also enable both telcos to explore possible business opportunities in key 5G strategic areas.

Signing on behalf of Celcom was Idham Nawawi, Chief Executive Officer (CEO), and Muniff Kamaruddin, Chief Strategy and Value Creation Officer. Meanwhile, Maxis was represented by Gokhan Ogut, CEO and Morten Bangsgaard, Chief Technology & Information Officer.

 

Celcom On 5G Network Sharing MoU With Maxis

Idham Nawawi, Celcom CEO said, “We believe collaboration is the way forward for the industry and working with Maxis to explore a more coordinated 5G deployment in Malaysia is something we are excited about. 5G is the next evolution that will transform how people work, live and play. It will enable a more enhanced consumer experience as well as create new opportunities for consumers, students, governments and businesses alike. Our potential collaboration will pave the way for the delivery of a world-class 5G network, on top of our existing 4G and 3G/2G networks, to every Malaysian, realising a truly digital Malaysia in the IR4.0 era.”

 

Maxis On 5G Network Sharing MoU With Celcom

Gokhan Ogut, Maxis CEO said, “We welcome the idea of collaborating with Celcom for 5G network sharing. We are already sharing towers, fiber and working together on connectivity for rural areas and USP projects. This helps us save resources and accelerate rollout. With this 5G network sharing, it presents an opportunity for us to deliver more value to our customers. Such industry collaboration is important in supporting Malaysia’s ambition in driving the digital economy.”

 

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1 Million Mate30 Phones Sold In 3 Hours In China! How About Malaysia?

HUAWEI sold an amazing 1 million units of the HUAWEI Mate30 Series smartphones in just 3 hours in China!

But what about Malaysia, where HUAWEI just kicked off public sale of the HUAWEI Mate30 Series smartphones?

 

HUAWEI Mate30 Phone Sales In Malaysia

The HUAWEI Mate30 smartphones were just released for public sale a week ago, after an exclusive referral sales program.

Even so, HUAWEI Malaysia says that 70% of their Mate30 Series vouchers have already been redeemed from the HUAWEI Member Centre!

What exactly is driving the sale of the HUAWEI Mate30 smartphones here in Malaysia? Let’s find out…

 

Why The HUAWEI Mate30 Is Popular In Malaysia

Here are some reasons why we believe HUAWEI Mate30 has so far struck a clear note with Malaysians.

No GMS? No Problem!

First, let’s get the elephant out of the room – the worry about HUAWEI Mobile Services, instead of Google Mobile Services.

Malaysians are generally quite tech-savvy and have quickly embraced solutions to the problem, as this video demonstrates :

Recommended : HUAWEI Phone Clone : Foolproof Way To Bypass Trump Ban?

Greatly Expanded HUAWEI AppGallery

Thanks to massive investment in the HUAWEI AppGallery, it has seen a massive expansion in the number of apps. More importantly – many key apps were launched within a month!

Over a period of just two months – from September to October 2019 – there were 200,000 new users of HUAWEI App Gallery, with 100 million apps downloaded in Malaysia alone!

On a daily basis, HUAWEI reported over 1.5 million downloads, and that 27 popular or critical apps were added in a single month.

SuperSensing Cine Camera

Malaysians LOVE to take photos and videos with their smartphones, and they are very particular about image quality and camera features.

The HUAWEI Mate 30 Pro is particularly popular because of its 40 MP SuperSensing Cine Camera, which supports 4K 60fps video recording, with these groundbreaking features :

  • an ISO of up to 51200,
  • Cinematic Time-lapse capability,
  • real-time video bokeh effect, and
  • an ultra-slow motion mode that records at up to 7680 fps!

Recommended : How HUAWEI Mate 30 Pro Captures 7680 FPS Video!

Interactive AI Gesture Control

This is a really cool feature that seems to have impressed many Malaysians.

Its 3D Depth Sensing Camera and a Gesture Sensor are used to identify your face and detect your gestures, which are then used by its Tiny-Core NPU to interpret your gestures.

By simply looking at the screen, and swiping your hands, you can “command” the Mate 30 Series smartphone to perform many commands like unlocking the screen, change pages, and take screenshots.

AI Private View + AI Auto Rotate

The HUAWEI Mate 30 Series smartphones offer an AI Private View mode, which hides your private messages if it cannot recognised the face of the person viewing them!

They also have an AI Auto-Rotate capability, that uses the front 3D camera to analyse your eye orientation to automatically determine if they should lock the rotation of the display.

Multi-Screen Collaboration

The HUAWEI Multi-Screen Collaboration feature is incredibly powerful and useful.

Enabling it lets you easily drag-and-drop files between your Mate 30 Series smartphone and laptop. It even lets you use your laptop’s keyboard to type messages directly on your phone!

Long Battery Life!

Malaysians are prodigious smartphone users, which is why we always have a power bank handy!

The HUAWEI Mate 30 Series smartphones though, comes with a large 4200 mAh (Mate30) or 4500 mAh (Mate30 Pro) battery, which means they last a full day and then some!

And when it’s time to recharge them, it appears Malaysians love its super-fast 40W wired charging and world-leading 27W wireless charging capabilities!

 

HUAWEI Mate30 Telco Deals For Malaysia!

It looks like more Malaysians will soon become HUAWEI Mate30 owners, thanks to a bevy of new offers from Malaysia’s top telcos. Let’s check out the new HUAWEI Mate 30 Series telco deals for Malaysia!

Celcom : One-Time Purchase Offers

Celcom Offers RRP Plan Price / Month One-Time Purchase Price
HUAWEI Mate30 RM 2799 RM 188 RM 299
Buy Mate30 Free P30 RM 2799 RM 188 + RM 48 (Sub Line) RM 1599
RM 148 + RM 48 (Sub Line) RM 1699

Celcom : Instalment Packages

Celcom Instalment Packages RRP Plan Price / Month Device Price / Month (Plan + Device Price) / Month
HUAWEI Mate30 (Owned) RM 2799 RM 188 RM 28 RM 216
HUAWEI Mate30 (Rental) RM 2799 RM 188 RM 15 RM 203

Digi : Instalment Package (Owned)

Digi Instalment Package RRP Plan Price / Month Device Price / Month (Plan + Device Price) / Month
HUAWEI Mate30 (Owned) RM 2799 RM 160 RM 28 RM 188

Maxis : Instalment Packages

Maxis Instalment Package RRP Plan Price / Month Device Price / Month (Plan + Device Price) / Month
HUAWEI Mate30
Buy 1 Free 1
RM 2799 RM 188 + RM 48 (Sub Line) RM 99 RM 335
HUAWEI Mate30 Pro
Buy 1 Free 1
RM 3899 RM 188 + RM 48 (Sub Line) RM 199 RM 435

 

HUAWEI Mate30 : Where To Buy?

For those who want to buy the HUAWEI Mate30 directly, here are some online purchase links :

 

HUAWEI Mate30 Pro : Where To Buy?

For those who want to buy the HUAWEI Mate30 Pro directly, here are some online purchase links :

 

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The 4G Belongs To Four US Telcos Hoax Debunked!

Have you ever wondered who owns 4G technology? There are claims that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, that are forcing countries like China to pay them TRILLIONS in royalties.

We take a look at that claim, and find out who REALLY owns 4G!

 

4G Belongs To AT&T, Verizon, T-Mobile + Sprint?

As the US-Chinese trade tensions drag out, lots of fake stories about both sides are circulating online.

One of them is the claim that 4G belongs to four US telcos – AT&T, Verizon, T-Mobile and Sprint, and countries like China are forced to pay them trillions of dollars every year.

4G belongs to United States’ AT&T, Verizon, T-Mobile and Sprint. The world’s countries pay more than 10,000 trillion yuan in copyright fees to the four companies in the United States. China’s 4G pays US$100 million in annual copyright fees to US companies.

If the countries around the world switch to Huawei 5G, the United States will lose more than 10,000 billion yuan of foreign exchange each year, which is set at 20% of the annual GDP of the United States.

Therefore, the United States will not allow 5G in the world.

the United States will destroy Huawei to protect the interests of the United States;

i.e. stopping the loss of at least 20% of USA’s GDP.

What a big bully !!!.

Let the world know the true & ulterior reason for USA’s insistence on bringing down Huawei.

Is that true? Let’s find out!

 

4G Does Not Belong To US Telcos

First of all, AT&T, Verizon, T-Mobile and Sprint are US telecommunications companies, telcos, that operate mobile networks in the United States.

These US telcos may own the equipment (like the cell tower above) that power those 4G LTE networks, but they do NOT own the 4G technologies those equipment were built around.

They are like any other mobile telcos around the world. They provide the 4G LTE service your mobile phones use to make calls and provide mobile Internet connectivity.

 

So Who REALLY Owns 4G?

4G technology is not owned by any particular company, but is protected by about 1,400 patents owned by a multitude of companies worldwide.

In 2011, an analyst Peter Misek crawled through all of those patents to find out who known how many of those patents, and he summarised his findings in this pie chart :

The top 3 owners of 4G patents, in order of patent numbers (not importance or value), are :

  • LG Electronics
  • Qualcomm
  • Motorola (now owned by Lenovo, although most of its patents are owned by Google)

Notice how there are no telcos in the pie chart? That’s because telcos do NOT develop mobile technologies… they don’t even make the equipment based on these mobile technologies!

 

How Much Is Paid For 4G Technology?

The other part of the claim is that the world pays about US$1,450 trillion per year in 4G licensing fees per year, with China paying US$100 million per year.

Globally

Analysts estimate that about 15-16% of a 4G smartphone’s PROFIT margin goes towards licensing fees.

In 2018, the global smartphone sales was US$522 billion, and smartphone profit margins are roughly 65% on average. That would mean about US$51 billion would have been paid in 4G licensing fees in 2018.

Obviously, US$51 billion is a tremendous amount of money, but it is far less than what the fake story claims – US$1,450 trillion.

In China

In 2017, China sold US$152.3 billion worth of smartphones. That would mean smartphones sold in China (including those made by Apple) would have contributed about US$15 billion in 4G licensing fees.

That is far more than the fake claim of US$100 million per year…

 

Who Created This 4G Belongs To US Telcos Hoax?

This is yet another piece of spurious Chinese propaganda, probably coined by China’s so-called 50 Cent Army.

Crudely-written with nonsensical numbers, it has nevertheless spread on social media, which is why we are spending the time and effort to debunk it.

Irrespective of what we may think about the Trump ban on HUAWEI and other trade war actions, we should focus on the FACTS, and not let fake stories like this sway our opinions.

 

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YES + TPG Launch VoLTE Roaming In Southeast Asia!

YES and TPG today announced that they are the first telecommunications providers in Southeast Asia to introduce VoLTE Roaming!

Here is EVERYTHING you need to know about the YES and TPG partnership to introduce VoLTE Roaming in SEA!

 

YES + TPG Launch VoLTE Roaming In Southeast Asia!

The YES and TPG VoLTE Roaming solution is the first in Southeast Asia, and another milestone for YES, who was also the first in Malaysia to deliver VoLTE nationwide in June 2016.

As the 4th national telecommunications operator in Singapore, TPG is eager to break-out ahead of the competition. They have thus become the first in Southeast Asia to launch outbound VoLTE roaming.

VoLTE roaming will ensure high definition (HD) quality voice services, as well as other benefits like faster call connections, longer battery life and enhanced security.

 

YES To Accept Inbound TPG VoLTE Roaming Traffic

With the sole all-IP, all-4G LTE network in Malaysia, YES is a natural partner for TPG to receive inbound VoLTE traffic from TPG.

With this announcement, TPG subscribers in Singapore will enjoy VoLTE roaming in Malaysia, and YES subscribers in Malaysia will enjoy VoLTE roaming in Singapore.

On top of that, TPG Acting CEO Richard Tan announced that many TPG subscribers will enjoy FREE unlimited data roaming in Malaysia on the YES network during the promotion period.

 

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100Mbps ViewQwest Freedom 100 Price + Offer Analysed!

ViewQwest just launched their Freedom 100 broadband plan, offering 100Mbps download speeds with a FREE static IP!

Here is everything you need to know about the new 100Mbps ViewQwest Freedom 100 broadband plan!

 

The 100Mbps ViewQwest Freedom 100 Plan

The new ViewQwest 100Mbps plan is called Freedom 100, and comes with not just a FREE static IP address, but also proprietary ViewQwest services, including latency-based routing and a promise not to engage or enforce a Fair Usage Policy.

In other words, ViewQwest is committed to their policy of restricting Internet usage in any way, through network shaping, bandwidth caps, or strict data traffic management policies.

The free static IP will be useful for those who want to run their own personal server or NAS at home, as well as making it easier for home owners to access their CCTV networks remotely.

 

ViewQwest Freedom 100 – One 100Mbps Plan, Four Prices

ViewQwest offers a single Freedom 100 plan, with 100Mbps of download speed and 50Mbps of upload speed.

However, they will be offering it at four different price points, based on your selection of router and contract length.

  • ASUS AC1200G+ router with 24 months contract : RM 138 per month
  • ASUS AC1200G+ router with 36 months contract : RM 128 per month
  • ASUS Lyra Trio routers (2 units) with 24 months contract : RM 158 per month
  • ASUS Lyra Trio routers (2 units) with 36 months contract : RM 148 per month

To promote the new Freedom 100 plan, ViewQuest is offering three free months after the contract ends.

What this means is – you will pay the full monthly price for the length of your 24- or 36-month contract. After that ends, you will receive 3 additional months of broadband for free.

If any ViewQwest representative quotes you lower prices of RM 118, RM 123, RM 137 or RM 140, that is because they are factoring in those 3 free months.

 

ViewQwest Freedom 100 – Our Analysis

The ViewQwest Freedom 100 is certainly an interesting proposition, offering a better deal than even Maxis FibreNation plans… but only if you opt for the 36 month plan and/or the mesh Wi-Fi routers option.

With Wi-Fi Router

With a 24-month contract, MaxisONE Home Fibre is actually cheaper. Going with a 36-month contract shaves off just RM 1 per month… or a princely RM 24 after 2 years.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 138 RM 3,312
36 Months RM 128 RM 3,072

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 6.33 per month with a 24 month contract, and a more significant RM 10.85 per month with a 36 month contract.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 122.67 RM 2,944
36 Months RM 118.15 RM 2,835.60

With Mesh Wi-Fi Routers

If you opt for the mesh Wi-Fi routers option, ViewQwest is still slightly more expensive with a 24-month contract.

But ViewQwest has a better deal, because their ASUS Lyra Trio routers cost more than twice as much as the AIRTIES Air4830 routers Maxis uses.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 158 RM 3,792
36 Months RM 148 RM 3,552

Again, the ViewQwest Freedom 100 plan is only cheaper than MaxisONE Home Fibre when you sign up for the 36-month contract.

That saves you RM 6 per month, or RM 144 after two years. But again, it gets you a better pair of ASUS Lyra Trio routers.

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 13.56 per month with a 24 month contract, and a very significant RM 17.38 per month with a 36 month contract.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 140.44 RM 3,370.67
36 Months RM 136.62 RM 3,278.77

So if you want to use a mesh Wi-Fi network, it would make sense to choose ViewQwest over MaxisONE Home Fibre, and it would be better to opt for the 36 month contract.

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What About The Static IP?

The static IP is a bonus for those with home servers, NAS or CCTV systems, but nowhere worth the ridiculous RM 200 price they quoted.

Especially when you can get free dynamic DNS services online.

Are They Making Extra Off The Mesh Routers?

We did a quick check on the cost of the two router options, because despite what they tell you – the routers are not free. Their cost is just amortised across the contract period.

Router Retail Price Price / 24 Months Price / 36 Months
ASUS AC1200G+ RM 232 RM 9.70 RM 6.40
ASUS Lyra Trio (2 Units) RM 875 RM 34.50 RM 24.30
Difference + RM 643 + RM 24.80 + RM 17.90

As our comparison shows, they are passing along the cost of the router if you opt for the Lyra Trio mesh routers. So they are on the level in this respect.

 

ViewQwest Freedom 100 Availability

The 100Mbps ViewQwest Freedom 100 plan is available with immediate effect. However, ViewQwest has limited coverage area.

They will begin rolling out their broadband services in the Klang Valley and Johor Bahru, with other cities and areas planned across these two years.

 

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Maxis 100PeratusMalaysia Celebrates Malaysian Diversity!

This National Day, Maxis is celebrating the diversity of all Malaysians with its 100PeratusMalaysia campaign in collaboration with diverse, eclectic Malaysian personalities!

 

The Maxis 100PeratusMalaysia Campaign

Maxis kickstarted their 100PeratusMalaysia campaign by launching a short film depicting diverse Malaysian personalities.

In this short 100PeratusMalaysia film, these Malaysian personalities were taken through a journey of self-discovery. Leveraging the power of technology, they dug deeper into their identities through DNA testing.

Despite results showing that they had a link to various geographical locations around the world, there was one compelling truth – they are all #100peratusMalaysia.

The personalities involved in the campaign were writer and activist Marina Mahathir, food ambassador of Tourism Malaysia Dato’ Chef Wan, Miss Universe Malaysia 2011 Deborah Priya Henry, performing arts icon Tiara Jacquelina, actor and award-winning comedian Douglas Lim, SEA Games gymnastic gold medallist Farah Ann Abdul Hadi and national football legend Datuk Santokh Singh.

“The premise of our National Day campaign was using technology to not only understand our unique differences in a new light, but also acknowledge that our diversity is what makes us stronger and enables us to achieve great things. The more we know ourselves, the more we realise that our differences tell the story of who we are as Malaysians. At the end of the day, our love for Malaysia, our homeland, is what unites us, and we hope that this campaign will raise the spirits of Malaysians everywhere,” said Tai Kam Leong, Maxis’ Head of Brand and Marketing.

 

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XOX Mobile Introduces XOX Prepaid Mastercard Card

XOX Mobile and Mastercard announced their jointly-developed XOX Prepaid Mastercard Card today. Here is everything you need to know!

 

XOX Prepaid Mastercard Card

Mastercard approved XOX Berhad as an issuer in May 2019, and now they are announcing the official launch of the XOX Prepaid Mastercard Card.

It is basically a prepaid card tied to their E-Money e-wallet platform, offered as a value-added service to their existing subscribers.

 

XOX Prepaid Mastercard Card + XOX E-Money

They are both targeted at XOX Mobile subscribers, limiting their reach in a saturated market with countless alternative e-wallets.

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However, XOX says that they have a captive market in their subscribers, which they claim number some 2.5 million.

With the new XOX Prepaid Mastercard Card, XOX Mobile subscribers will be able to make secure payments at Mastercard merchants, with the option for either a virtual or a physical card.

They will also have the convenience of managing the card through a dedicated XOX Mobile app, the same app where subscribers can check on their balance, top-up, transaction history and spending habits.

 

XOX Prepaid Mastercard Card Availability

The XOX Prepaid Mastercard Card is not available just yet. They only plan to roll it out by the end of 2019, or early 2020.

 

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Hotlink Rewards : How TO Win FREE Phones Every Day!

Hotlink just announced a special Free Phones Every Day offer, as part of Hotlink Rewards! Here is how YOU can win a FREE phone from Hotlink!

 

Hotlink Rewards : Win FREE Phones Every Day Promo!

If you are a Hotlink customer, you can now win one of these great phones, just by logging into the Hotlink RED App every day!

 

How To Win FREE Phones With Hotlink Rewards

The Hotlink Free Phones Every Day offer will run until 31 July 2019.

To win one of those great phones, all you need to do is…

  1. Download and install the Hotlink RED app from the Apple Store or Google Play Store
  2. Register and log into the Hotlink RED app.
  3. Open the Hotlink RED app every day to claim the daily free Hotlink Rewards points from the Rewards tab.
  4. To earn more points, you can buy selected Internet Passes from the Shop tab.
  5. Go to the Deal tab, and click on the Free Phones Every Day deal under the Hot Deals category.
  6. Select Redeem With 5 Hotlink Rewards Points, to download one chance to win a phone.

That’s all you need to do! Every 5 Hotlink Rewards points “buys” you a chance to win a free phone from Hotlink!

 

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3 Months To Get A Phone = 5 Lessons In Customer Relations!

Great customer relations is essential for companies to retain customers. But once in a while, when companies get too big, they forget how essential customer relations are.

My attempt to get a phone for 3 months from a leading telco is a great example of how bad customer service can dent the trust of even the most loyal customer.

This is more than a tale of poor customer service though. It also highlights the importance of investing in backend operations.

Updated @ 20190-06-01 : Find out what happened when I went to pick up my “reserved phone”…

Originally posted @ 2019-05-27

 

3 Months To Get A Phone??!

It is usually easy enough to renew a telco contract, and pick up a new phone. Just walk into a service centre, sign on the dotted line, pay for your phone, and walk out in an hour.

But it took me 3 months to get a new phone from this major telco. Seriously.

When I investigated the issue, I was shocked to learn what really happened…

No, that’s not me. But I look exactly like Ice Cube when I found out what was going on…

 

Customer Relations Failure #1 : Breaking Promises

They are a popular telco, so it was no surprise that they would have no stock of the phone whenever I drop by their service centre.

Each time though, they will have me register my interest, promising to reserve a unit for me. They also said they would call me when they receive the unit on Monday or Thursday.

Unfortunately, they NEVER called me back. Not even once.

Lesson #1 : Don’t promise customers something, even it’s a simple call back, if you do not intend to fulfil it.

 

Customer Relations Failure #2 : No Coordination With Other Departments

Eventually, I got fed up and called their customer relations call centre instead. Their customer service specialist immediately saw the absurdity of the situation.

He told me he would have the phone mailed to me instead, and that the delivery service would call me to make arrangements.

FABULOUS! Finally, someone doing something proactive…

But more than a week later, there was no sign of the phone. Not even a call.

When I called customer relations again, I found out that a separate home fibre department put a stop to my phone order, because I allegedly owed them money on an account that was terminated long ago.

As far as I could tell – there was no coordination between the two departments. No one called or emailed the other department or even me to inform me of the situation.

Lesson #2 : If Department B makes a change to Department A’s customer order, it should inform both Department A and the customer!

 

Customer Relations Failure #3 : Three Backend Failures No One Addressed

With the help of another customer relations officer, we discovered that I did not actually owe them any money.

It was all due to, not one, not two, but THREE backend failures that no one addressed for more than a year!

  • In the past, every home fibre customer will be given two accounts – one for the home fibre Internet, and another one for the VOIP phone service.
  • In February 2018, they began consolidating them – combining both into one account. However, they failed to do this for my account… and no one noticed.
  • They also began charging for printed itemised bills, in an effort to encourage users to sign up for e-billing.
  • However, that exercise was apparently not properly executed, leading to my account being charged even though I neither used the VOIP phone, nor received a single printed bill.
  • On 14 April 2018, they “terminated” my VOIP account for “non-payment” with an outstanding sum of RM 37.55 ($8.99) for itemised bills that were not actually printed or sent.
  • Their system failed to send me any notice to pay for this mistake, and no one noticed for more than a year.
  • Someone eventually realised I still owed them money and forwarded this princely sum to the collections department on 15 May 2019.
  • As it so happened, that was about the time I requested for the phone to be delivered to my house… which they promptly cancelled without notice.

Lesson #3 : Enterprise IT is not sexy, but it is CRITICAL. We have to wonder if they made so many mistakes because their backend teams are understaffed.

It is human to make mistakes. But it takes a special kind of genius to make THREE mistakes like that, and not notice them for more than a year.

 

Customer Relations Failure #4 : Taking Too Long To Make A Change

Their customer relations officer assured me that I never actually owed them anything, and that it was a mistake on their part. Which was a relief… which meant I could now get my phone?

However, he also shared a problem with their system – it would take them at least 24 hours to correct the records. Only after that, can they release the hold on my account, so I can have that phone.

Seriously – in this day and age – it takes no less than 24 hours to edit a payment record?

Ultimately, this means that after 3 months and numerous pledges to reserve the phone, and one attempt to mail it to me, I am no closer to getting that phone.

Lesson #4 : Again, enterprise IT is not sexy… but it’s CRITICAL. If it takes your team 24 hours to make a change, your IT systems are easily 20 years out of date!

 

Customer Relations Failure #5 : Lack Of A Proper System

Even though their customer relations officer reserved the phone with a particular service centre, I found out that the service centre has NO VISIBILITY on reservations.

When I went to pick up my “reserved phone”, the customer service officer there told me there was no system to check for reservations.

Now it makes sense why no one actually reserved a unit for me, even though I kept registering my interest to “reserve the phone”. Not even when their own customer relations officer reserved one for me…

Finally, received the phone… This was actually the SECOND model I “reserved” since I started the process…

Fortunately for me, and happily for them, they happened to have stock of the phone. So I walked out yesterday with the phone, not because it was reserved, but because they happened to have stock of the phone…

Lesson #5 : If there is no reservation system, pretending to have one is wrong. If there is a reservation system, but your staff does not have visibility of the reservations, that is just plain stupid.

 

What They Got Right

Despite all these travails, every single customer relations officer I spoke to did one thing right – they were all calm, pleasant, and tried their best to be helpful.

My exasperation in being dragged along for 3 months must be very obvious, but they were never condescending.

Even though I’m really annoyed it took me THREE MONTHS to get a phone from them, I’m glad it did not escalate into an epic screaming match.

 

Customer Relations Is More Than Just Lip Service

If there’s anything to gain from this article is that I hope they LEARN the lessons from this tale of rampant systemic failures, and fix the problems BEFORE they get worse.

Ordinary customers will NOT care why you guys got things wrong so badly. They just know that you screwed up, period.

So we sincerely hope that this analysis will help ALL telcos improve their systems to avoid such issues.

Because if they persist… it can only mean one thing – the system was DESIGNED to indirectly extend the customer’s expired contract for as long as possible. Now, that would really, REALLY wrong, wouldn’t it?

 

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The 2019 Hotlink Raya Promo Gives You 44GB FREE DATA!

Maxis just announced a special 2019 Hotlink Raya promotion that will give you 44GB of FREE DATA! Here is what you need to do to get all that juicy free Internet data!

 

The 2019 Hotlink Raya Promo

The 2019 Hotlink Raya promotion will run from 16 May until 30 June 2019. During this promotion period, all you have to do is purchase ANY HotlinkMU RAYA Deals in the Hotlink RED App to instantly enjoy 44GB of free, high-speed Internet!

 

How To Enjoy The 2019 Hotlink Raya Promo

To get the free 44GB of free data, follow these instructions :

  1. Download the Hotlink RED App from Google Play Store or the Apple Store.
  2. Check out the HotlinkMU RAYA Deals in the HOME & SHOP tab.
  3. Purchase any HotlinkMU RAYA Deals with “RAYA PROMO” on it, and the free 44GB data will be automatically activated.

 

44GB Data Limitations

There are no restrictions or limitations on what you can use all that free high-speed Internet data for. However, you need to note that the 44GB data quota :

  • is only valid during the 2019 Hotlink Raya promotion period (16 May until 30 June 2019), and
  • is split into 22GB all day, and 22GB from 1 AM until 7 AM.

 

The Official 2019 Hotlink Raya Music Video!

Here is the official 2019 Hotlink Raya music video by Fatin Afeefa, Nana Sheme, Bea, Alyssa Dezek and Wafiy!

 

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