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The SAP Concur Guide To Decluttering Business Travels

The SAP Concur Guide To Decluttering Business Travels

As Senior Vice President and General Manager of SAP Concur APJGC, Andy Watson is a veteran business traveller in every sense of the term. He shared with us, his guide on how to declutter business travels!

This is useful, not just for business travellers, but also holiday-goers. The same tips he shares works just as well for anyone flying for pleasure, as they do for those who fly for work!

 

Business Travels Beyond “Up In The Air”

Everyone who watched George Clooney and Anna Kendrick in the 2009 movie, Up In The Air, will be amazed at how business travellers pack for their business travels.

But there is really more to such business travels than just how business travellers pack their bags for minimum hassle, and maximum efficiency.

There are many other ways to make your business travels more pain-free, even before you set off for the airport!

We will let Andy Watson explain…

 

Decluttering Your Business Travels

Owners of untidy homes and weary business travellers may not realise that they have much in common until Japanese decluttering expert Marie Kondo came along. She made the connection clear.

Just like it’s possible − with the right method − to transform your chaotic home into a neat abode that sparks joy, it’s possible to turn business travel from pain to pleasure with some technological ingenuity.

Traditionally, before making their trips, business travellers need to:

  • Manually conduct multiple searches for their desired flights and hotels. Bookings are done separately with the need to repeatedly key in personal and booking information.
  • Manually consolidate multiple bookings in one place, often in a paper-based fashion with no capability for changes or real-time prompts and updates.
  • Go through a tedious submission process for internal approval of trip.
  • Diligently safekeep paper receipts collected along the trip.
  • Laboriously go through paper receipts and key in details for claims upon return.

With modern, mobile-based travel and expense technologies, business travellers will be able to declutter all these processes, better organise their trips, and take more effective care of their own safety.

For instance, they could:

  • Use smart apps to book all flights, hotels and rental cars, streamlining travel booking, claims and invoicing management from start to finish.
  • Declutter − organise all their travel plans in one place, including personal arrangements done with their favourite travel service providers like Airbnb and Uber.
  • Receive real-time flight alerts throughout their trip, and very coolly, get notified when a better seat becomes available.
  • Link various frequent flyer accounts and reward programs on one platform, no matter whether they are travelling for business, leisure or both. This integration ability lets travellers save time on bookings and leverage a B2C experience, while staying within the policy needs of their company.

These features are particularly attractive for millennial travellers. And that’s an important demographic for corporates and travel companies to cater to because Asian millennials’ spend on international travel, according to the UNWTO World Tourism Barometer, is expected to increase by 1.6 times to US$340 billion by 2020.

In Singapore itself, Expedia found that 84% of millennials travel at least once a year, higher than baby boomers (73%) and the Generation X (82%).

  • Keep their company in the loop so it can render on-site assistance when the need arises. Modern apps can help firms proactively monitor weather, violence, system disruptions or other risks that may impact their travellers, communicate with them and connect them to expert support.
  • Take pictures of their paper receipts, submit them instantly for claims and forget about safekeeping them. Some apps can automatically create, itemise and categorise charges in expense reports.
  • Use apps to auto-submit hotel, restaurant and transportation e-receipts, or enable these vendors to submit their receipts directly to your corporate expense system. This paperless approach aids environmental preservation. Other sustainable options exist for modern apps – travellers may be able to optimise their routes based on emissions, be encouraged to consider the low carbon option of rail travel, and rent environmentally friendly cars from designated rental firms.

Looking beyond travellers themselves, all these capabilities can tidy up operations for finance managers and make their work a breeze.

The data of employees’ bookings across multiple channels all flow back to the finance team. The team gets more visibility and greater insights, so they can apply policy on direct bookings and better manage compliance and approvals.

With this same data, the finance department could anticipate needs, predict challenges, identify opportunities on the fly, and tackle everything from taxes and compliance risk to mobile phone expenses and fraud. All in all, a company could create a best-in-class experience for its employee travellers while dramatically improving its financial controls and productivity organisation-wide.

Without doubt, technology can free employees of the mundane hindrances of travel, giving them a clear mind to get their business done.

With business travel within Asia growing at twice the pace of the rest of the world, China being the world’s largest business travel market, and India and Indonesia forecast to be the globe’s fastest expanding markets over the next five years (clocking 11.3% and 8.7% respectively in compound annual growth), the time for firms to take action and put some joy into their travel and expense experience is now.

 

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The 2018 SAP Southeast Asia Intelligent Enterprise Showcase

We were recently invited to the 2018 SAP Southeast Asia Intelligent Enterprise Showcase in Manila. It kicked off with a tour of the famous Tanduay distillery, and culminated in a showcase of SAP software and services in helping major corporations transform their businesses into intelligent enterprises.

Join us for our complete coverage of this major SAP event in Southeast Asia, and learn from these success stories on how to digitally transform your business into an intelligent enterprise!

 

Tanduay – World’s Best-Selling Rum Goes Digital!

Tanduay is a 164-year old brand that rose from humble beginnings to establish itself as the world’s top-selling rum brand, taking over the crown long held by Bacardi. They recently adopted SAP S4/HANA to digitally transform their business.

Read more about Tanduay Distillers’ choice to become an intelligent enterprise using SAP S/4HANA.

 

How JG Summit Is Becoming An Intelligent Enterprise With S/4HANA

JG Summit is one of the largest conglomerates in the Philippines, and they’re driving their digital transformation into an intelligent enterprise using SAP S/4HANA. SAP software currently support between 30% and 90% of JG Summit’s operations.

Read more about How JG Summit Drives Digital Transformation With SAP S/4HANA!

 

CrowdFarmX Tackles World Hunger With SAP S/4HANA Public Cloud

CrowdFarmX is leveraging SAP S/4HANA Public Cloud to accelerate the on-boarding process for farmers across Southeast Asia. This will help them reach and help up to 10 million farmers over the next 22 years, in an effort to stave off world hunger.

Read more about How CrowdFarmX Aims To Tackle World Hunger With SAP!

 

How SAP Concur Simplifies Travel + Expense Management At Mitsui

Mitsui & Co Asia Pacific is a large multinational company with more than 43,000 employees peppered across 14 Asian and Oceania countries in its 25 offices. To become an intelligent enterprise, they deployed SAP Concur to radically simplify the travel and expense management for their staff!

Read more about How SAP Concur Simplifies Travel + Expense Management At Mitsui!

 

How SuccessFactors Help Body Shop Indonesia Retain Talent

The Body Shop Indonesia has been using SAP SuccessFactors to digitise their HR and employee processes in their digital transformation into becoming an intelligent enterprise.

SuccessFactors does not only greatly simplify the process, it also offers greater transparency. This has the end result of retaining crucial talent, and reducing their employee churn rate.

 

How Globe Telecom Is Becoming An Intelligent Enterprise With SAP

Globe Telecom is a leading full-service telecommunications company in the Philippines. They kicked off their digital transformation into becoming an intelligent enterprise with SAP in 2016.

By 2017, their operations were 20% paperless, which accelerated to 50% this year. In the next two years, they plan to be digital for 80% of their operations, with a goal of being fully digital by the year 2020.

 

The 2018 SAP Customer Forum On Intelligent Enterprise

The SAP intelligent enterprise showcase ended with a roundtable forum of their major Southeast Asian customers. Hosted by Peter Moore, Vice President of Platform & Data Management, SAP SEA, they shared their experiences in transforming their companies into intelligent enterprises.

 

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How SAP Concur Simplifies Travel + Expense Management At Mitsui!

Large multinational companies like Mitsui & Co have a big problem managing the travel and expense claims of their many employees. Find out from Mitsui how they used SAP Concur to simplify that onerous task for their 43,000+ employees!

 

How SAP Concur Helps Mitsui Manage Travel + Expense Claims

Mitsui & Co Asia Pacific is a large multinational company in its own right. It has more than 43,000 employees peppered across 14 Asian and Oceania countries in its 25 offices. However, one of the stumbling blocks to continued expansion is the way they were managing travel and expense claims.

Their systems were still paper-based, and their staff were spending hours each week completing their travel requests, and making expense claims. They were also wasting time correcting errors. That’s when they look into SAP Concur.

Ikuo Hayashi, General Manager of the Information Systems Department, Planning Division,Mitsui & Co. ASIA PACIFIC who headed their efforts to digitise their operations with SAP Concur shared with us his thoughts on how SAP Concur helped streamline their travel approval and expense claim processes :

“We identified the quick wins and could reduce the time taken to complete travel and expense forms. Plus, it was straightforward to cut approval cycles and lower the cost of transactions. But most importantly, we saw Concur as a platform on which to innovate and create an eco-system.”

He also shared with us some of the quick wins they were able to achieve in a short time with SAP Concur :

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  • Up to 50 percent reduction in time to complete expense claims using mobile capabilities.
  • Greater efficiency due to simplified approval processes.
  • Strengthening of regulatory compliance across Asia, despite the complexities of in-country regulations.
  • Reduction in workload IT personnel since Concur is delivered as a cloud service.

Mitsui intends to go beyond just using SAP Concur to streamline a part of their business process. Mr Hayashi and his team have plans to begin mining the data from Concur to help boost the efficiency of employee spend on travel and expenses.

“We will use the data to identify patterns like frequently used hotel chains and see how we can leverage this data to formulate group-wide policies,” he says. 

 

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