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Shocking Reason Why ASUS Z690 Motherboards Are Melting!

Shocking Reason Why ASUS Z690 Motherboards Are Melting!

ASUS Z690 Hero owners are FUMING because their motherboards are MELTING, SMOKING and CATCHING ON FIRE!

Take a look at the SHOCKING REASON why these premium motherboards are literally melting down…

 

ASUS ROG Maximus Z690 Hero : Potential Fire Hazard?!

ASUS ROG Maximus Z690 Hero owners are complaining on social media, and in the ASUS Support Forum, that their premium motherboards are literally burning up!

In fact, one user, TheMaxXHD, had two of his ASUS Z690 Hero motherboards die in just 3 days, with one actually catching on fire!

Late at night I am merely surfing the web and all of a sudden it hard shuts off again, and this time when I look over there I see a component on the motherboard literally on fire.

Other users reported hearing loud pops, and either smelling or seeing smoke wafting from their ASUS Z690 Hero motherboards, before shutting down.

Even users who were lucky not to experience a fire or melting components, reported that their ASUS Z690 Hero motherboards were unstable, rebooting on and off.

The motherboard’s Q Code display would also show Error Code 53, which refers to a memory error. However, replacing or swapping the memory modules will not solve the problem.

 

Why ASUS Z690 Hero Motherboards Are Melting / Catching On Fire!

Users who reported problems with their ASUS ROG Maximus Z690 Hero motherboards, have noted that they were melting / smoking / catching on fire in roughly the same area – between the last DIMM slot and the Q Code display.

In that location, you can see two MOSFETs (Metal-Oxide-Semiconductor Field-Effect Transistors), but they are apparently not the cause.

According to a YouTuber called Buildzoid, the capacitor next to those two MOSFETs are the likely cause of the melting / smoking / catching on fire.

He pointed out that the etched text on the capacitor is upside down, which suggests that they were incorrectly installed in reverse!

In this comparison, the reversed capacitor is seen in the picture on the left, with the positive terminal on the left, instead of to the right, as seen on the picture on the right.

When such a capacitor is installed in reverse polarity, it will not only fail to work, it will actually act as a short circuit.

This quickly creates hydrogen gas (which is flammable!), and eventually destroys the capacity and could even start a fire.

There is no doubt that installing capacitors in reverse polarity is a dangerous mistake.

 

ASUS Confirms Reversed Capacitor On Z690 Hero Motherboards!

ASUS confirmed Buildzoid’s assessment, stating that they have “preliminarily identified a potential reversed memory capacitor issue in the production process“.

They also confirmed that the reversed capacitor issue affects units manufactured in 2021, with the part number 90MB18E0-MVAAY0 and serial numbers starting with MA, MB, or MC.

They did not, however, reveal how this dangerous mistake happened, or why their quality control (QC) measures failed to pick up the mistake.

To identify whether your ASUS ROG Maximus Z690 Hero motherboard is affected by this reversed memory capacitor mistake, you can check the part and serial numbers in the product packaging label.

ASUS also created a serial number tool, for you to check if your motherboard is affected.

 

ASUS ROG Maximus Z690 Hero : Is There A Recall?

Unfortunately, there is no general recall of the ASUS ROG Maximus Z690 Hero.

While ASUS admitted that there is a reversed memory capacitor issue, they did not recall the ROG Maximus Z690 Hero motherboards.

They only stated that they are going to continue their “thorough inspection” with their suppliers and customers, and “will be working with relevant government agencies on a replacement program“.

It is unknown why ASUS would need to work with government agencies on a replacement program, but for now – there is no recall program.

Neither did ASUS get back to the user whose Z690 Hero motherboard caught on fire after 2 weeks :

I have heard nothing from them. I sent them via reddit dm my second board’s serial number that I had returned to my local microcenter, which was the board that actually caught on fire, so they have a paper trail to follow and maybe retrieve that board from the store, and I explained the issue.

My only hope is they are actually looking into this, because it is a serious concern. However, I have heard nothing, so I don’t know.

One can only hope, but if they just sit there doing nothing, its a pretty big shame, as Asus support is one of the supposed big reasons why people buy Asus

 

ASUS ROG Maximus Z690 Hero : What Should You Do?

It is unfortunate that ASUS did not recall all affected ROG Maximus Z690 Hero motherboards. The memory capacitor installed in reverse polarity poses a real danger, and is a fire hazard.

Therefore, it would be advisable to avoid buying the ASUS ROG Maximus Z690 Hero until this issue is resolved satisfactorily.

If you are using a Z690 Hero motherboard that is affected by this issue, you should IMMEDIATELY STOP USING IT, and reach out to ASUS.

Until ASUS agrees to fix the affected motherboards, the ROG Maximus Z690 Hero should only be used by “Those Who Dare” to risk damage, or worse, from the reversed memory capacitor…

If possible, return the motherboard for a full refund, or exchange it for alternative motherboards like the GIGABYTE AORUS Z690 Master (US | UK | AU | SG | MY), like TheMaxXHD whose Z690 Hero caught fire :

I have since swapped out the board for a Gigabyte Aorus Z690 Master and has been going just fine for almost a full week. Nothing else was changed other than the motherboard, indicating to me, this is a motherboard issue.

All in all, it appears like some boards have components in flames, some merely just become bricked with code 53. In any case, I would advise avoiding until and if Asus responds.

 

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The Samsung Galaxy S8 Red Screen Defect Debunked!

You might have heard of the Samsung Galaxy S8 Red Screen issue. Many are now claiming that it is a defect that requires a recall, like that of the Galaxy Note7. But we will show you why this is just a software issue, not a hardware defect.

 

The Galaxy S8 Red Screen Defect?

While most of the world eagerly await their pre-ordered Samsung Galaxy S8 and Galaxy S8+ smartphones, they have already shipped to Samsung fans in the United States and South Korea. However, some early users in South Korea claim that their Galaxy S8 and S8+ (Amazon | Lazada) smartphones have a very noticeable reddish tint.

They posted photos of their Galaxy S8 and S8+ (Amazon | Lazada) smartphones in forums and social media. The search term “Galaxy S8 Red Screen” trended at the top of Naver, South Korea’s top search engine.

 

Samsung’s Response

Samsung pinpointed the problem as a software issue, one that can be easily fixed with manual colour calibration by the user, or at Samsung service centers. However, they soon decided to roll out an update to fix the problem directly, while increasing their colour range.

“The Galaxy S8 and S8+ are equipped with Super AMOLED displays to provide rich, expressive colors and optimal color range, saturation and sharpness depending on the environment.

In the past, we have received feedback that consumers wanted the ability to customize the color setting of their Galaxy devices due to natural variations in displays, and we provided the option to do so in previous software updates.

While the Galaxy S8 and S8+ have the ability for the user to modify the color of the display, Samsung has listened to feedback and has decided to release a software update as early as next week which will provide customers with a further enhanced ability to adjust the color setting to their preference.”

But this has not allayed the concerns of some users, including people who are waiting for their pre-ordered Galaxy S8 and S8+ smartphones to arrive. More so when some media publications are fanning the story for more page views and clicks.

 

Super AMOLED Isn’t New Technology

Introduced in 2011, the Super AMOLED display technology has been around for about 6 years now. It has been improved since then, of course. But the current version has been around since 2014, and used without issues in the Galaxy S7 edge and even the Galaxy S6 edge.

The Super AMOLED display used in the new Galaxy S8 and Galaxy S8+ (Amazon | Lazada) is hardly a new technology that is susceptible to glitches and poor manufacturing quality. That makes a software issue more plausible than a hardware or quality issue.

 

Debunking The Galaxy S8 Red Screen Defect

But we are not here to speculate, so we took a look at what might possibly cause the Samsung Galaxy S8 red screen effect.. As it so happens, we have a Samsung Galaxy S8 (Amazon | Lazada) and a Samsung Galaxy S7 edge. Let us show you why this is just a software problem, and what might be the real causes.

As our video demonstration shows, turning on the Blue light filter in the Galaxy S8+ (Amazon | Lazada) instantly gives the display a very noticeable reddish tint. Switching from the default screen mode of Adaptive display to AMOLED Cinema, AMOLED photo or even Basic also made the display turn a little pinkish.

So what can we conclude from this demonstration?

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  1. The Blue light filter option in the Samsung Galaxy S8 (Amazon | Lazada) produces an unnaturally reddish hue.
  2. The AMOLED Cinema, AMOLED photo and Basic screen modes in the Samsung Galaxy S8 produces a slightly pinkish hue.
  3. Changing the brightness level does not prevent the reddish / pinkish hue from occurring.
  4. The reddish / pinkish hues disappear when we turn off the Blue light filter and/or switch back to the Adaptive display screen mode in the in the Samsung Galaxy S8.
  5. The reddish / pinkish hues are not seen in the Samsung Galaxy S7 edge, even when we turned on the Blue light filter, or switched to a different screen mode.

You can replicate this phenomenon in any Samsung Galaxy S8 (Amazon | Lazada) smartphone. This shows that the display software that controls the screen modes and blue light filter are improperly introducing a reddish tint. The upcoming software update is likely to fix this problem.

 

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How Samsung Found & Fixed Their Exploding Battery Problem

The Samsung Galaxy Note7 arrived to great acclaim on 19 August 2016. It was literally the best phablet ever, with its IP68 rating and its improved S Pen and Knox capabilities. However, its massive early success was soon overshadowed by reports of some Note7 phablets catching fire – the infamous exploding battery problem.

In October, Samsung initiated a global replacement program, but even some of the replacement devices continued to catch fire. That’s when they decided to recall and permanently end the sale of the Galaxy Note7. Since then, they have been working hard on finding out what happened, and how to prevent a recurrence.

After an exhaustive investigation, Samsung can now reveal what caused both the original and the replacement Galaxy Note7 phablets to catch fire, and what they are doing to prevent that from ever happening again. Check it out!

 

The Investigation

After the global replacement program was initiated, Samsung assembled 700 engineers to find out why some of them would spontaneously catch fire. Together with the replacement Note7 phablets from the global recall, their engineers tested more than 200,000 of those returned devices, and over 30,000 batteries.

Samsung also roped in three industrial safety and quality control organisations – UL, Exponent and TÜV Rheinland – to examine the Galaxy Note7 phablets, and provide Samsung with their own findings.

Finally, Samsung went back and examined every aspect of their production processes in their factories in China, Vietnam and south Korea  – from hardware and software development to the assembly and testing of the Galaxy Note7, as well as logistics.

 

Double Trouble

The reason why both the original and the replacement Galaxy Note7 phablets exhibited similar spontaneous combustion issues was because two different batteries were catching fire under different circumstances.

Battery A

The first situation involved battery A which had an overly small casing. The cramped condition led to the negative electrodes being “deflected in the upper right corner of the battery“, and coming into contact with each other.

Battery B

The second situation involved battery B where welding burrs on the positive electrode penetrated the insulation tape and separator, and came into direct contact with the negative electrode. This essentially resulted in a short circuit.

 

Making Sure It Won’t Happen Again

To ensure that Samsung users will never have to worry about the exploding battery problem ever again, Samsung developed a rigorous 8-point battery safety check protocol for all future Samsung devices :

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  • Enhanced battery durability tests – includes overcharging tests, nail puncture tests and extreme temperature stress tests.
  • Visual inspection tests of every battery under standardised guidelines and objective criteria.
  • X-ray scans of every battery to look for any abnormalities.
  • Every battery will undergo a large scale charging and discharging test.
  • TVOC (Total Volatile Organic Compound) Test –  to make sure there isn’t the slightest possibility of leakage
  • Disassembly Test – the batteries are disassembled to assess their quality, including the battery tab welding and insulation tape conditions.
  • Accelerated Usage Test – the batteries will undergo extensive tests to simulate accelerated consumer usage scenarios
  • △OCV (Delta Open Circuit Voltage) Test – Samsung will check for any change in voltage throughout the manufacturing process, from component level to the assembled device.

Samsung may have been hit hard by the exploding battery problem in the Galaxy Note7, but there may be a silver lining after all. It brought up the critical and often overlooked issue of the safety of lithium-ion batteries that are, by nature, volatile. The new battery safety check protocol Samsung put in place should become an industry-standard. Other smartphone manufacturers would do well to adopt Samsung’s battery safety check protocol, or a similar one.

 

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Malaysian DCA Permits Galaxy Note7 Onboard Aircraft

On the 17 October 2016, the Malaysian Department of Civil Aviation (DCA) issued a general directive on the carriage of the Galaxy Note7 onboard aircraft flying in or out of Malaysia. Titled “Carriage of Samsung Galaxy Note 7 Device“, the directive explicitly permitted the carriage of the Galaxy Note7 onboard aircraft under the DCA’s jurisdiction.

This will surely come as a relief for foreigners here in Malaysia. A number who are here on holidays or temporary work assignments are “trapped” because they have not been allowed to bring their Galaxy Note7 phablets onboard any aircraft. This prevents them from returning their Galaxy Note7 phablets to Samsung, as this can only happen in the country of purchase.

 

DCA Directive Permitting The Galaxy Note7 Onboard Aircraft

Here are the screenshots of the DCA directive permitting the carriage of the Galaxy Note7 onboard aircraft in Malaysia.

The directive actually calls for the Galaxy Note7 from being checked into any luggage or carried into the cabin. But if you carry the Galaxy Note7 onboard, it sets out clear rules on what you should do :

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  1. You must power off the Galaxy Note7
  2. You cannot use or charge the Galaxy Note7
  3. You must prevent the Galaxy Note7 from accidental activation
  4. You must keep the Galaxy Note7 on your person
  5. You are not allowed to keep the Galaxy Note7 in the overhead compartment, the seat’s back pocket or the cabin baggage.

Even though the directive includes language that calls for the airports and airlines to ban the Galaxy Note7 from all aircraft, the explicit inclusion of Clause 3.3 means you won’t get booted out of your flight for carrying the Galaxy Note7. You just have to turn it off before you board the aircraft until you exit it at your destination.

 

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The Galaxy Note7 Replacement Program Explained Rev. 5.2

It’s official. Samsung has officially announced a global replacement of all Samsung Galaxy Note7 phablets. Check out their press release on the issue :

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

With Apple set to announce the iPhone 7 just 5 days later, the timing of the Galaxy Note7 recall was tragic. However, it is very heartening to see Samsung take this problem so seriously.

Problems like this will happen to any product. What matters is how the brand addresses the issue, and how quickly they do it. In this case, we think Samsung did the right thing by ceasing the sale of the Galaxy Note7 and now recalling those already sold.

Originally posted @ 2016-09-02

Updated @ 2016-09-04 : Added a new section on when the replacement Note7 phablets are expected. Also added a new tip.

Updated @ 2016-09-11 : Updated the article with new information on the replacement dates and contact numbers, as well as what you can do while waiting for your replacement Note7. Also added a new section on how to identify the new Note7 devices.

Updated @ 2016-09-21 : Added new information on identifying a new Galaxy Note7 using the label, and the green battery icon. Renamed the article to more accurately reflect the changes.

Updated @ 2016-10-10 : Added new information on the suspension of production, and Samsung’s official statement.

Updated @ 2016-10-11 : Added new information on the suspension of the replacement program.

Updated @ 2016-10-12 : Added new information on the cancellation of the Galaxy Note7 and the Note7 replacement program.

 

Cancellation Of Note7 Production, Sale & Replacement Updated!

After reports of several replacement Note7 phablets caught fire, Samsung has permanently cancelled the production, sale and replacement of the Galaxy Note7 phablet.

Samsung have asked carriers and retailers to cancel the sale of the Galaxy Note7, as well as the existing replacement program. Some carriers, like AT&T and T-Mobile, had earlier announced the suspension of sale and replacement of the Galaxy Note7.

Current users are urged to turn off their original and replacement Galaxy Note7 phablets, and contact the Samsung Careline / Customer Service contact number in their respective countries, for further details :

United States – 1-800-SAMSUNG (if purchased from Samsung.com)
United Kingdom – 0330 726 1000
Australia – 1300 362 603
Malaysia – 1800-88-7799

 

When Will The Replacement Note7 Arrive?

Update : The Note7 replacement program has been cancelled!

Samsung has already announced that the Galaxy Note7 replacement program will begin on September 19-21 for some countries. Customers in those countries should contact the Samsung Careline / Customer Service contact number in their respective countries :

United States – 1-800-SAMSUNG (if purchased from Samsung.com)
United Kingdom – 0330 726 1000
Australia – 1300 362 603

Here in Malaysia, Samsung Malaysia just announced that the Galaxy Note7 replacement program will begin on the 29th of September. To enroll in the Galaxy Note7 recall programme, please contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance.

Pre-ordered Galaxy Note7 phablets that have not been delivered will be replaced with new Galaxy Note7 phablets using batteries from a different supplier. This would also mean that if you have been waiting for your pre-ordered Galaxy Note7 to arrive, you will need to wait an additional 2 weeks.

 

Identification Of New Note7 Phablets

The new Samsung Galaxy Note7 phablets will come with clear identifiers on the box – a small black square on the white barcode label along with a white sticker with a blue letter ‘S’.

You can also verify the IMEI number on an online database that will be established soon, or through the Samsung Careline / Customer Service contact number in your country. The IMEI number of the replacement Galaxy Note7 phablets will be different from those affected by the battery recall.

Finally, Samsung added a green battery icon to help you verify that your new Galaxy Note7 has the new battery. The new green battery icon will be visible on :

  • the status bar,
  • the Always On Display screen, and
  • the Power Off prompt screen (accessed by pressing the Power button for a long time)

 

While Waiting For Your Note7 Replacement?

Right now, all you can do is hang in there until your replacement Galaxy Note7 arrives. Samsung naturally advises you to turn off the Galaxy Note7 while waiting for the replacement.

In some countries, you will be given a courtesy device to use while waiting for your replacement Galaxy Note7. Call the Samsung Careline / Customer Service contact number in your country to find out if that’s possible.

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If you have to continue using the Galaxy Note7 though, you don’t need to be unduly worried. Samsung estimates that the faulty battery affects “less than 0.1%” of the Galaxy Note7 already in the market. Here are some safe steps you can take until you receive your replacement Galaxy Note7 :

  • Use only the original charger and Type C USB cable provided with your Galaxy Note7.
  • If possible, use a computer USB port to recharge the Galaxy Note7. The lower power output should reduce the risk of the battery exploding or catching fire.
  • Do NOT use the Galaxy Note7 while it is recharging. Place it away from flammable items.
  • If possible, place the Galaxy Note7 on a fire-resistant or fire-proof surface, before recharging it.

 

Galaxy Note7 Replacement In Malaysia

Samsung Malaysia is amazingly speedy at following up on the worldwide announcement on the Galaxy Note7 replacement program. They have already issued the official replacement notice, even though not a single Galaxy Note7 sold in Malaysia has been reported to be affected by this issue.

Samsung Malaysia just announced that their Galaxy Note7 replacement program will begin on the 29th of September. To enroll in the Galaxy Note7 replacement programme, please contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance.

Samsung Malaysia expects to resume sale of the improved Galaxy Note7 models in October 2016.

 

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Did Exploding Samsung Smartphones Kill 3 In Florida?

News of Samsung Galaxy Note7 phablets catching fire, or getting banned from flights, have permeated the Internet almost on a daily basis. Today even saw a report of a truck filled with exploding Samsung smartphones killed 3 people in Florida. Check out the report for yourself :

A semi-trailer truck exploded this morning in Florida, after the Samsung phones it was carrying began exploding, killing 3 people and injuring 11 others.

According to witnesses, a series of explosion took place in the truck’s cargo trailer, setting it ablaze.

Within a few seconds, blazing smartphones were flying in the air in all directions, hitting nearby vehicles at extremely high speeds.

“It was totally crazy! There were hundreds of flaming phones coming out of the trailer at bullet speed,” says Jamal Anderson, whose car was hit by three phones. “It looked like a huge firework with flames and explosions everywhere.” 

Seven nearby vehicles were hit by the flaming projectiles, leading to a dramatic car crash involving 17 vehicles.

Samsung Electronics has already recognized many security issues with it’s new smartphone model.

Several people posted images and videos of charred Galaxy Note7s online and said their phones had caught on fire or that their phone battery had exploded.

Samsung Electronics finally delayed shipments of its premium Note7 smartphone, wiping almost $7 billion off its market value.

The phones that exploded were models that had been recalled until further tests have been completed.

 

The Truck With Exploding Samsung Smartphones Does Not Exist

If you haven’t figured it out yet, the news report is NOT true. There was no truck filled with Samsung smartphones that exploded anywhere in Florida, or in the world for the matter. But why should you believe us? Let us show you the evidence…

 

1. The pictures were misappropriated

The first picture was of a trailer that exploded after it collided with another trailer on Interstate 10 highway near a south Phoenix suburb on November 9, 2011. The accident killed one of the drivers. The picture was taken by Mark Henle of the Arizona Republic.

The second picture was of a 46-car pileup on the southbound Interstate 75 highway on the Manatee / Sarasota county line. This accident happened on October 5, 2012.

 

2. Exploding batteries will not turn smartphones into bullets

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The Samsung Galaxy Note7 devices that were reported to have “exploded” did not actually explode like a bomb. Rather, they caught on fire.

Of course, lithium ion batteries can and do actually explode, but guess what? The Samsung Galaxy Note7 has a metal chassis and is protected on both front and back by Gorilla Glass 5. An exploding battery may split the device along the seams, but it won’t turn the Galaxy Note7 into a flying projectile.

Even if, hypothetically, an exploding Samsung Galaxy Note7 is sent flying at high speed like a bullet, it would still be stopped by the steel wall of the shipping container. Yes, shipping containers have steel walls…

 

3. World News Daily Report Is A Hoax / Satire Website

While many clickbait websites have started to post the same article, the original website was identified as World News Daily Report. It is not a genuine news website, but one that is satirical in nature. None of the articles posted on that website is true, as far as we can tell.

 

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