If you want the very best mobile + broadband deals from Maxis, there is only one way – you must first quit Maxis! Here is how it worked for me…

Don’t Bother Asking For Special Deals On Maxis Mobile / Broadband!

I have been a loyal Maxis customer for many years, and every time my contract comes up for renewal, I will ask for special deals to stay on. The most I will get is a free smartphone to renew my contract for another 2 years.

But finally, I had enough. I was stuck with 0-1 bar of mobile connectivity from March until September 2023, and Maxis wouldn’t even compensate me for the poor reception. So I gritted my teeth and waited out my contract.

Once my contract expired, I quickly decided that I would save over RM1,900 per year migrating to Digi. But out of (misplaced?) loyalty to Maxis, I called their customer care hotline, and even went to a Maxis Center to check if there are any deals for me to stay on.

As usual, Maxis had nothing to offer me as a loyal customer. But there was a surprise for me this year – I will not be receiving a free smartphone to continue my contract, unless I choose to upgrade to the new Maxis 5G plans… with an increase, of course!

So learn from my experience – don’t bother asking Maxis for any special deals to stay on as a loyal customer. To be fair, other telcos likely don’t offer deals to loyal customers to stay on as well. But I have only been a Maxis customer, and can only speak from my own experience.

Read more : Switching From Maxis To Digi Saves Me RM1.9K / Year!

How To Get Special Deals On Maxis Mobile + Broadband!

I discovered that the only way that Maxis will ever offer me any special deals to stay on, is if I actually quit their service. And even then, Maxis only did it at the very cusp of my migration process.

When Maxis was ready to hand over my five mobile numbers to Digi, a member of their retention department called me and offered these great deals to stay on.

Existing Maxis 4G Package : RM423 Per Month

First, I should point out that my existing Maxis package bundled a RM98 principal line with four supplementary lines, and 100 Mbps fibre broadband. By bundling with broadband, my principal line has unlimited data, albeit only on the 4G network. There is no 5G connectivity.

However, Maxis only allows a single Share 48 supplementary line with 30 GB of data for the RM98 principal line. So I have to pay a ridiculous RM38 for the remaining three supplementary lines, with just 1 GB of data.

The total pre-tax cost was RM399 per month, or RM4,788 per year.

300 Mbps Broadband Offer : RM100 Per Month

First, Maxis agreed to match Digi’s offer of just RM100 per month for 300 Mbps. That’s RM39 (28%) cheaper than my current 100 Mbps plan, and RM49 (33%) off their current 300 Mbps plan.

Over two years, I will save RM1,176! But I was only getting this special offer because I was really quitting Maxis.

Special Maxis 5G Offer #1 : RM245 Per Month

For the five mobile lines, Maxis offered me a RM245 plan, which would give every user 120 GB of 5G data per month.

There is a 2-year contract, but Maxis will throw in five free smartphones – a Vivo Y36 (8 GB + 256 GB) or equivalent per account.

Not only does that give all of us a heck of a lot of mobile data, and a new smartphone per person, it is also RM15 cheaper than my current package!

Special Maxis 5G Offer #2 : RM281 Per Month

Maxis also offered me a more expensive RM281 monthly plan, consisting of a principal line with 300 GB of data, and four supplementary lines with 50 GB of data.

It would come with a more expensive HONOR 90 smartphone with 12 GB RAM and 512 GB storage, with a 2-year contract.

I should point out that the supplementary lines are not only RM10 cheaper, they come with 50X more data, and 5G connectivity!!! Makes you want to tear your hair out, doesn’t it?

Special Maxis 4G Offer : Only RM200 Per Month!

If I prefer to stick with 4G connectivity only, Maxis offered me a 4G-only plan for just RM200 a month, without contract or free smartphone.

Basically, my supplementary lines would now get a ton of data, and I would save RM60 per month on my existing Maxis package!

Why I Declined The Special Deals On Maxis Mobile + Broadband!

While the special deals offered by the Maxis retention department were enticing – free phones! more data! more speed! – Digi still offered a substantially better deal.

My parents, for example, do not need 50 GB of data. They just needed something more reasonable than 1 GB, and I wanted to pay a more reasonable price for their lines.

On top of that, staying with Maxis would not solve my biggest problem – poor connectivity. I have been suffering from poor reception for six months (and counting), and sticking with Maxis for another 2 years was unthinkable.

Maxis may have once been known for having “better coverage” than other telcos. But if they cannot restore proper connectivity after 6 months (and counting), it’s time to move on. I also did not like the fact that they refused to compensate me for the poor connectivity all those months.

But this article is not about dissing Maxis. I wrote this article to share with you the best way to get such special deals from Maxis.

I called them, I even spent time at the Maxis Centre to talk to the staff. There was simply NO special deal or offer for an existing customer. You must literally quit Maxis – sign an agreement to port out to another telco, and be on the verge of switching, before Maxis will ever offer you these special deals.

Even if you want to stick with Maxis, you should still quit and port out to another telco at the end of your contract. This way, you will get access to these special deals. You will only lose out if you stay loyal.

As for me, I bid adieu to Maxis, and started my journey with Digi hours later. It was easy. You should give it a try!

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