Tag Archives: mySamsung

Time To Switch From mySamsung To Samsung Members!

At the 2016 Southeast Asia Forum, Samsung introduced mySamsung, designed to provide a range of personalised privileges and assistance to Samsung mobile phone users such as lifestyle rewards, tips on how to efficiently manage your device, and registering a device’s details and warranty.


Switch To Samsung Members!

Today, Samsung Malaysia Electronics is pleased to announce the availability of Samsung Members, the successor to mySamsung. Through Samsung’s latest all-in-one app, users will be able to unlock the full potential of their Galaxy device and the experience that comes with it through exclusive lifestyle and service rewards, and specialised customer care services.

Previously, mySamsung was available to countries in South East Asia and Oceania (SEAO) while Samsung Members catered to countries in the other parts of the world. The two apps have now been consolidated into one unified Samsung Members app for greater consistency among all Samsung users all around the globe.


With a promise to provide ‘More For You To Enjoy’, Samsung Members offers a richer and fuller experience on top of the features that are known and loved from mySamsung. Samsung Members is an all-in-one app that offers a wide range of benefits, customer communication, and troubleshooting services for the loyal and passionate users of Galaxy devices around the globe.

For starters, Samsung Members offers a variety of feedback and troubleshooting services such as FAQs for common problems, one-for-one questions where users can ask for expert and professional advice, and Error Report which allows users to directly report suspicious activity on their devices and receive fast feedback.


Samsung Members’ Support also offers various tools to keep a user’s Galaxy device working optimally. Device Diagnostics lets users select a number of tests to check the condition of the device, including battery, Bluetooth, Wi-Fi, and sensors. Depending on the results of those self-diagnostics, the support app may be able to take actions to repair issues automatically.

Other than that, the Smart Tutor function lets users get in touch with a live customer service agent for advice and help in analysing and fixing technical issues. Technical experts can even take control of a device remotely to perform the necessary fixes and changes.

Users can also stay up-to-date with the latest news on Galaxy devices, thanks to the News & Tips feature, which provides users with top tips on how to make the most of popular Galaxy apps and stories behind the innovations.


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In addition to that range of solution services, Samsung Members offers a “benefits” programme with a variety of redeemable coupons and exclusive event invitations. These coupons can be as everyday lifestyle discounts for Samsung services at customer service centers, Samsung products at Samsung stores, and so much more.

When migrating over to Samsung Members, consumers need not worry about warranty and device information that have been registered via mySamsung. As all of this information have already been captured and stored in Samsung’s customer service servers, so users can be rest assured that the move to Samsung Members from mySamsung will not void their device’s warranty.

All Samsung Galaxy users are highly encouraged to download Samsung Members from the Google Play Store, as mySamsung will cease to operate by March 1st, 2018.

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mySamsung App Now Available In Malaysia

Following the SEA Forum announcement on mySamsung app earlier this year, Samsung Malaysia Electronics is proud to announce the arrival of mySamsung programme in Malaysia. This is an ownership programme that both new and current Samsung customers can access through a mobile application (“app”). The app will help customers manage their devices, provide easy and direct access to customer service representatives as well as share ownership privileges to get the most out of their Samsung devices.


mySamsung Programme

The mySamsung programme provides assistance to customers right out of the box. Whether they are new to Samsung or upgrading from another device, most customers need help with devices. They may not always know where to go or what to look for and might not be aware of specific features or content. This app will help recommend the right tool for easy onboarding. Once the device is set-up, the app provides useful tips from customising the device to highlighting security features as well as using the various functions such as the camera.

Current customers will also benefit from the mySamsung programme. The programme provides notifications and recommendations for customers to optimise their device usage as well as provide tips and suggestions ranging from extending battery life, to saving device memory. They can also enjoy direct access to customer service with one tap through the app.

The mySamsung app is compatible with Android OS 4.3 (Jellybean) and above.

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mySamsung App

The mySamsung is preloaded into the following devices :

If your Samsung device does not come with mySamsung preloaded, you can download it at http://www.samsung.com/my/mysamsung/.


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mySamsung Homebase App Explained

At Samsung Forum 2016, Samsung revealed details of the mySamsung homebase app. Nicholas Wodtke (Vice-President) and Karen Peck (Marketing Director), of Samsung SEA & Oceania’s Media Solutions Centre, showed off the new mySamsung app in an in-depth session, which we have recorded for you.

The app is an extension of the regional mySamsung ownership program. It lets both new and current Samsung customers manage their devices, get easy and direct access to customer service representatives as well as obtain ownership privileges to get the most out of their Samsung devices.


What Is The mySamsung App All About?

The mySamsung app is designed to be a homebase app – a one-stop app that every Samsung customer can use to access customer service, device information, and ownership privileges.

In this video, Nicholas Wodtke and Karen Peck explain the idea behind mySamsung, and demonstrate how it works. Check it out :

[adrotate banner=”4″]The mySamsung app is compatible with Samsung smartphones from Samsung Galaxy S4 and above, and phablets from Samsung Galaxy Note 3 and above. However, the mySamsung ownership program is currently only offered to owners of :

The mySamsung app and ownership program are already available in Malaysia, Singapore and the Philippines, but will soon roll-out for Samsung customers in New Zealand and Taiwan. If you haven’t installed it yet, go and give it a try!



Here are screenshots of the mySamsung app, showing you the setup process, as well as the options available in the app.

The app will come pre-installed in new Samsung models, but users of older models can download the app for free from the Google Play Store.


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If you like our work, you can help support our work by visiting our sponsors, participate in the Tech ARP Forums, or even donate to our fund. Any help you can render is greatly appreciated!