Here is our summary of a new study by Avanade on how growing familiarity eases workplace fears about generative AI!
Avanade study: Familiarity reduces workplace fears of AI!
A recent study by Avanade highlights a significant shift in workplace attitudes towards generative AI, offering valuable insights into how organisations can encourage employees to embrace generative AI.
The Avanade report explored the experience of 700 global employees at Avanade who used Copilot for Microsoft 365 through a seven-week study. This study represents the largest pilot of Copilot for Microsoft 365 conducted during the Early Access Program.
The study investigated the impact of the generative AI tool on six human metrics in the workplace: communication, creativity, trust, work satisfaction, belongingness, and organisational citizenship behaviour. Overall findings revealed increased structured creativity, idea sharing and problem solving, but limited improvements to spontaneously generated or original thinking.
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Key findings from Avanade study on workplace fears of AI
The Avanade study sheds light on how familiarity with generative AI is alleviating workplace fears, leading to greater acceptance and integration. Here are key findings from the Avanade study…
Communication
Initially, 72% of employees were apprehensive about how Copilot for Microsoft 365 would handle meeting transcriptions. By the end of the study, 45% of employees felt less cautious about their communications, reflecting a shift towards more open dialogue as familiarity with the tool grew.
Creativity and Innovation
Avanade observed a 2% increase in overall creativity and innovation, with the score rising to 82%. Acceptance of new working methods improved from 80% to 89%. However, there was a slight decrease in preference for tasks requiring original thinking.
Trust
The study found that 88% of employees felt Copilot for Microsoft 365 aligned with corporate values, while 65% believed it matched their personal values. Satisfaction with the tool’s assistance was at 75%, but concerns about transparency (78%) and accountability (65%) highlighted the need for clearer decision-making processes and governance.
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Work Satisfaction
After implementing Copilot for Microsoft 365, 85% of employees reported a strong sense of accomplishment, and 80% remained engaged with their tasks. This suggests that the tool integrated smoothly into daily workflows without diminishing job satisfaction.
Belongingness
Team cohesion levels remained stable, with 85% of employees feeling consistent support from colleagues. Nevertheless, there was a 2% decline in the sense of belonging and team collaboration, indicating potential areas for improvement.Its seamless integration into Zoom Workplace not only provides a unified platform for communication and collaboration, it also ensures that users can access all their tools and documents in one place, streamlining workflows and enhancing overall efficiency.
Organisational Citizenship Behaviour
The study showed an increase in technological adaptability to 86%, suggesting that Copilot for Microsoft 365 promotes technical skill development. Altruism and courtesy remained steady at 88%, indicating the tool did not negatively impact the collaborative and supportive culture of the organization.
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