Tag Archives: Malaysian DCA

The Galaxy Note7 Return Guidance At KLIA & KLIA2 Airports

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Just days ago, the Malaysian DCA issued a directive permitting the carriage of the Galaxy Note7 onboard aircraft flying into and out of Malaysia, subject to certain conditions. However, the directive still calls for airports and airlines to deny carriage of the Galaxy Note7 phablets.

To prevent confusion and inconvenience, Samsung Malaysia just issued specific Galaxy Note7 return guidance for users travelling via the KLIA or KLIA2 airports. They have obviously been hard at work for some time on the Galaxy Note7 return program at both airports. Take a look for yourself!

 

The Galaxy Note7 Return Program At KLIA & KLIA2

Here is the Galaxy Note7 return guidance at KLIA or KLIA2 :

  1. Back up your Galaxy Note7, or transfer your files to a microSD card.
  2. Return your Galaxy Note7 to the Samsung Galaxy Note7 booth at :
    • KLIA : Level 5, Main Terminal (beside the Emirates ticketing counter)
    • KLIA 2 : Mezzanine Level, Departure Hall, Sector 2
  3. Your Galaxy Note7 will be factory-reset on the spot by Samsung Customer Service.
  4. If your Galaxy Note7 was purchased in Malaysia – a Samsung Malaysia Customer Service representative will contact you to arrange for an exchange or refund.
  5. If your Galaxy Note7 was purchased outside of Malaysia, you will need to provide your passport and boarding pass for verification. The Samsung Malaysia Customer Service representative will provide you with an official “Samsung Galaxy Note7 Receipt” form, acknowledging the acceptance of your Galaxy Note7. You can then contact the local Samsung Customer Service Careline of the original country of purchase to enquire about the exchange or refund of your Galaxy Note7.

 

Can You Borrow A Loan Device?

You can request for a loan device at the Samsung Galaxy Note7 booth located at :

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  • KLIA : Level 5, Main Terminal (beside the Emirates ticketing counter)
  • KLIA 2 : Mezzanine Level, Departure Hall, Sector 2

You will need to complete the following steps :

  1. Please show your passport and boarding pass for verification.
  2. Fill up the “Samsung Galaxy Note7 Receipt” form.
  3. You will receive a loan device (subject to availability).
  4. Upon returning to Malaysia / your home country, you need to visit the nearest Samsung Customer Service Centre to return the loan device.
  5. The Galaxy Note7 refund / exchange process will only take place after the loan device is returned to Samsung Customer Service.

 

What If I Am Overseas With A Galaxy Note7 Purchased In Malaysia?

Unfortunately, Samsung Malaysia is only able to advise about the Malaysian DCA carriage permission, and the Galaxy Note7 collection at KLIA and KLIA2 airports.

If you are currently overseas with a Galaxy Note7 purchased in Malaysia, you will need to contact the local Samsung Customer Service Careline of the country you are in. They will have a country-specific return process that will allow you to return the Galaxy Note7 there, instead of bringing it back to Malaysia.

 

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Malaysian DCA Permits Galaxy Note7 Onboard Aircraft

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On the 17 October 2016, the Malaysian Department of Civil Aviation (DCA) issued a general directive on the carriage of the Galaxy Note7 onboard aircraft flying in or out of Malaysia. Titled “Carriage of Samsung Galaxy Note 7 Device“, the directive explicitly permitted the carriage of the Galaxy Note7 onboard aircraft under the DCA’s jurisdiction.

This will surely come as a relief for foreigners here in Malaysia. A number who are here on holidays or temporary work assignments are “trapped” because they have not been allowed to bring their Galaxy Note7 phablets onboard any aircraft. This prevents them from returning their Galaxy Note7 phablets to Samsung, as this can only happen in the country of purchase.

 

DCA Directive Permitting The Galaxy Note7 Onboard Aircraft

Here are the screenshots of the DCA directive permitting the carriage of the Galaxy Note7 onboard aircraft in Malaysia.

The directive actually calls for the Galaxy Note7 from being checked into any luggage or carried into the cabin. But if you carry the Galaxy Note7 onboard, it sets out clear rules on what you should do :

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  1. You must power off the Galaxy Note7
  2. You cannot use or charge the Galaxy Note7
  3. You must prevent the Galaxy Note7 from accidental activation
  4. You must keep the Galaxy Note7 on your person
  5. You are not allowed to keep the Galaxy Note7 in the overhead compartment, the seat’s back pocket or the cabin baggage.

Even though the directive includes language that calls for the airports and airlines to ban the Galaxy Note7 from all aircraft, the explicit inclusion of Clause 3.3 means you won’t get booted out of your flight for carrying the Galaxy Note7. You just have to turn it off before you board the aircraft until you exit it at your destination.

 

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