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How To Appeal Rejected eMADANI Application!

Find out why your eMADANI application may be rejected, and how to appeal!

6.5 Million Malaysians Received Free RM100 eMADANI Credit!

On 27 July 2023, Prime Minister Anwar Ibrahim announced that the Malaysian government will give a special, one-off RM100 eWallet credit under the eMADANI programme.

The eMADANI programme kicked off on 4 December 2023, giving 10 million Malaysian citizens the opportunity to receive the RM100 eWallet credit.

As of Wednesday, 6 December 2023, some 6.5 million people have had their eMADANI applications approved. According to the Deputy Finance Minister Datuk Seri Ahmad Maslan, another 1.8 million eMADANI applications are being processed.

However, many reported they failed to get the free RM100 eWallet credit. Find out why your eMADANI application may be rejected, and how to appeal!

Why Your eMADANI Application May Be Rejected!

First, it is important to find out why your eMADANI application may be rejected.

You May Not Qualify

The eMADANI programme is limited to some 10 million Malaysian citizens, who meet these requirements:

you must be a Malaysian citizen who is 21 years or older, as of 1 January 2023
you received the Rahmah Cash Assistance (Sumbangan Tuna Rahmah) as of 7 November 2023,
OR
you have an annual income of RM100,000 or less, based on LHDN records as of 15 July 2023

Those who do not meet those qualifications won’t be able to receive the free RM100 eWallet credit.

You Received eBeliaRahmah

Those who received the eBeliaRahmah assistance earlier are automatically disqualified for the eMADANI programme, because they have already received eWallet cash to promote the use of cashless payments amongst the youth.

You Did Not Submit Your Tax Return

Unfortunately, the eMADANI programme is using your LHDN tax return for the 2022 assessment year to determine your income level, if you are not receiving the Rahmah Cash Assistance.

People who did not file a 2022 tax return will, unfortunately, not qualify for the free RM100 eWallet credit, even if they earned too little to require filing taxes with LHDN.

How To Appeal Rejected eMADANI Application!

After applying for eMADANI, your application will be approved and rejected within 1-5 days. Unfortunately, if your application is rejected, the notification will not tell you WHY it was rejected.

The good news is – there is a dispute process. Sort of.

Contact The eWallet Service Provider

The first thing you can try is to reach out to the eWallet service provider you registered with, to find out why your application was rejected.

MAE: 1300-88-6688 or email mgcc@maybank.com.my

Setel: Email to hello@setel.com or click here

ShopeePay: +603-2777 9222 or click here

Touch ‘n Go eWallet: +603-5022 3888 or click here

It is possible that you may need to submit additional information, or documents, like a copy of your identification card for verification.

If you are using the Shopee app, you can raise a dispute with their customer service.

Select eMadani Claimants as your user type.
Select “eMadani Unable to claim“
Fill in your personal details.
Upload any necessary photos or screenshots.

Contact The Ministry Of Finance

If you cannot resolve the problem through the eWallet service providers, you can try contacting the Ministry of Finance through these dedicated channels of eMADANI:

Email : emadani@treasury.gov.my

Telephone : 03-8882-4565

Toll-free : 1 800 88 2747

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eWallet May Be Blocked If eMADANI Credit Is Transferred!

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Be warned – your eWallet account may be blocked, if you attempt to transfer your free RM100 eMADANI credit! Here is what you need to know…

eMADANI : 10 Million Malaysian Citizens To Get Free RM100!

On 27 July 2023, Prime Minister Anwar Ibrahim announced that the Malaysian government will give a special, one-off RM100 eWallet credit.

On Wednesday, 29 November 2023, the government announced that the eMADANI programme will benefit some 10 million Malaysian citizens and 2 million businesses, with a total budget of RM 1 billion.

The eMADANI programme is a new initiative that is designed to stimulate the micro, small and medium enterprises (PMKS), as well as promote cashless payments, and alleviate inflationary pressures on the rakyat.

From 4 December 2023 until 20 February 2024, eligible Malaysians can register and receive RM100 in one of these four eWallets:

MAE
Setel
ShopeePay, and
Touch ‘n Go eWallet

Please note that these four eWallet providers will also be offering additional incentives in the form of vouchers, cashbacks, discounts, reward points, and coins. So be sure to “shop around” for the best offers, before deciding on which eWallet to use!

eWallet May Be Blocked If eMADANI Credit Is Transferred!

On Monday, 4 December 2023, the Malaysia Ministry of Finance issued a statement warning that your eWallet may be blocked if you attempt to transfer your free RM100 eMADANI credit out!

This is partly because the eMADANI programme is meant to promote the digital economy, and the use of cashless payments in Malaysia.

The RM100 eWallet credit must be spent physically in retail stores and businesses using the the eWallet of your choice, except:

peer-to-peer transfers
cash redemptions
bill payments through the eWallet
government fee payments through the eWallet
telco postpaid payments and prepaid reloads through the eWallet
game payments through the eWallet
parking and toll payments
investment activities through the eWallet
e-commerce or online transactions

On top of that, the Ministry is aware of online scams offering “cash out” services to people. To avoid people being tricked into transferring their eMADANI credit out, the Malaysian government may order the blocking of eWallet accounts used in such activities, as well as the eMADANI credit involved.

So please make sure you do not transfer your RM100 eMADANI credit out of your eWallet. Do not fall for scams offering you the option to “cash out” the money. Instead, use the eMADANI credit to purchase at retail stores.

Please SHARE this article out, to warn your family and friends!

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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eMADANI : How To Get Free RM100 eWallet Credit!

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Ten million Malaysian citizens will soon receive a special RM100 eWallet credit through the eMADANI programme! Here is what you need to know!

eMADANI : 10 Million Malaysian Citizens To Get Free RM100!

On 27 July 2023, Prime Minister Anwar Ibrahim announced that the Malaysian government will give a special, one-off RM100 eWallet credit.

On Wednesday, 29 November 2023, the government announced that the eMADANI programme will benefit some 10 million Malaysian citizens and 2 million businesses, with a total budget of RM 1 billion.

Here is what you need to know about the eMADANI programme, and the one-off RM100 eWallet credit…

eMADANI : How To Get Free RM100 eWallet Credit!

Here is what you need to know about the eMADANI programme, and how to get the free RM100 eWallet credit:

Who Qualifies For eMADANI RM100 Free Credit?

The eMADANI programme, and the free RM100 eWallet credit, is open to Malaysian citizens who are 21 years and older as of 1 January 2023; and have either:

received the Rahmah Cash Contribution (Sumbangan Tuna Rahmah) as of 7 November 2023, OR
have an annual income of RM100,000 or less, based on LHDN records as of 15 July 2023

However, those who received the eBeliaRahmah contribution earlier will not qualify for the eMADANI programme, as they have already received eWallet cash to promote the use of cashless payments amongst the youth.

The government estimates that 10 million Malaysians will qualify for the eMADANI free RM100 eWallet credit.

When Can You Redeem The RM100 eWallet Credit?

Those who qualify for the RM100 eWallet credit will be able to redeem it through selected eWallets (see below) from 8 AM on 4 December 2023 until 11:59 PM on 20 February 2024.

Which eWallets Do You Need?

You will need one of these four eWallets to receive the free RM100 credit through the eMADANI programme:

MAE
Setel
ShopeePay, and
Touch ‘n Go eWallet

How Do You Get The Free RM100 eWallet Credit?

To obtain the free RM100 eWallet credit, follow these steps:

Download the eWallet of your choice (from the list of four above) from the Apple App Store, Google Play Store, or HUAWEI AppGallery.
If you have not registered and verified your eWallet account, please do so first.
In the eWallet of your choice, tap on the eMADANI redemption link.
Key in the required information in the eMADANI redemption page, and tap on the Send button.
You will be informed if your application is successful.

If successful, the RM100 will be credited into the eWallet, and you can use the money immediately.

Please note that you can only redeem the RM100 eWallet credit from one eWallet provider.

Where Can You Spend The RM100?

The RM100 eWallet credit must be spent physically in retail stores and businesses using the the eWallet of your choice, except:

peer-to-peer transfers
cash redemptions
bill payments through the eWallet
government fee payments through the eWallet
telco postpaid payments and prepaid reloads through the eWallet
game payments through the eWallet
parking and toll payments
investment activities through the eWallet
e-commerce or online transactions

When Must You Spend The RM100?

Please note that the RM100 eWallet credit must be spent by 11:59 PM on 29 February 2024.

From 1 March 2024 onwards, any unspent eMADANI credit will automatically expire, and be removed from the eWallet.

Please Support My Work!

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Name : Adrian Wong
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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Maybank Online + Card Services Finally Up + Running!

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Maybank just announced that all of its online, mobile and card services are up and running after going offline earlier today! Here is what you need to know…

Maybank Online + Card Services Finally Up + Running!

At 3:46 PM on 7 August 2023, Maybank sent out an alert that all of its online, mobile and card services are temporarily unavailable

Maybank2U web banking services
M2U and MAE mobile banking apps
debit and credit card usage

The only good news is that ATM and counter services appear to be unaffected by this downtime.

This announcement came hours after people started complaining that they could not log into the Maybank website.

As of 4 PM, none of Maybank’s online or mobile services are working. Neither will you be able to use your Maybank debit or credit card to make payments.

Update @ 4:30 PM : Maybank just announced that it restored Maybank2U web, the MAE app, and both debit card and credit card services!

Earlier : Maybank Online + Card Services All Down!

The Maybank downtime appeared to occur at around 1 PM or so, with Maybank initially asking users to switch to the MAE mobile app:

Good day and any inconvenience is much regretted. Based on our checking, the MAE app is operating fine at the moment.uled maintenance to improve your experience and will be back up shortly. Sorry for the inconvenience.

However, some Maybank users soon pointed out that their MAE app wasn’t working either!

Be Right Back!

We’re experiencing communication error. Please try again later.

That’s when Maybank support staff claimed that they were experiencing “intermittent slowness” on their MAE app and Maybank2U web platforms:

Kindly be informed that we are experiencing an intermittent slowness on our MAE App & M2U web platforms.
We are working to resolve the matter as soon as possible. Our sincere apologies for any inconvenience caused. Thank you for your patience and continuous support.

It was only about two hours later that Maybank finally admitted that all of its mobile and online banking services were down, as well as its debit and credit card services.

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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Maybank To Fully Migrate SMS OTP To Secure2u!

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Maybank just officially announced that it will fully migrate from SMS OTP to Secure2u, as part of efforts to crack down on scams!

Here is what you need to know…

Maybank To Fully Migrate SMS OTP To Secure2u!

On 28 September 2022, Maybank officially announced that it will fully migrate from SMS OTP to Secure2u, as part of efforts to crack down on scams!

By June 2023, all online activities or transactions involving account opening, fund transfers and payments, as well as changes to personal information or account settings, will require Secure2u authentication.

This announcement came after Bank Negara Malaysia (BNM) ordered banks to migrate from the SMS OTP (One Time Password) to more secure authentication methods.

We remain highly committed in helping our customers to avoid being scammed by fraudsters. This is done through existing security measures that are already in place and as we progressively rollout more measures that can help deter or minimise the likelihood of customers falling prey to financial scams.

We are also supportive of Bank Negara Malaysia’s announcement on 26 September 2022 in relation to the five measures to be adopted by banks in Malaysia to ensure higher standards of security, especially for Internet and mobile banking services.

The banking industry is committed to working together to combat financial scams which are increasingly prevalent in today’s digitalised environment.

– Dato’ Khairussaleh Ramli, Group President & CEO of Maybank

Details Of How Maybank Secure2u Will Replace SMS OTP

Secure2u isn’t new. It was introduced in April 2017 as a more secure way for Maybank customers to authorise Maybank2u and MAE transactions using Secure Verification (one-tap approval) and Secure Transaction activation codes (a 6-digit TAC number generated in the app), as an alternate to SMS OTP.

Maybank also revealed some details of how Secure2u will be enhanced as it replaces SMS OTP :

Only one Secure2u device will be allowed per account holder (customer) to minimise the possibility of compromise by a third party
Maybank will alert the customer by SMS, a push notification, and an email when Secure2u is registered on a new device.
In Q4 2022, Maybank will introduce a cooling-off period whenever customers enable Secure2u on a different device. This cooling-off period will give customers the opportunity to verify and report to the bank in case of any unauthorised Secure2u registration on a new device.

In addition to Secure2u, Maybank is heeding BNM’s call for tightened fraud detection rules and triggers, and has in place a call-back verification process to alert customers of suspicious transactions.

Maybank Advice On Fighting Scam

Maybank has a dedicated 24/7 hotline for customers to report financial scams at +603-5891-4744. Customers are advised to call the hotline immediately, as soon as they suspect that their banking details have been compromised, or whenever they notice suspicious transactions, so their bank accounts can be suspended swiftly.

Alternatively, customers can also contact the general Maybank Customer Care Hotline at 1-300-88-6688 to report scams / fraud, or to seek assistance in suspending their bank accounts.

Finally, here are some tips from Maybank on how to protect yourself while using online platforms:

Avoid installing/downloading apps/Android Package Kit (APK) files or clicking on suspicious links sent via chat messages such as SMS, WhatsApp, Messenger or other similar services.
Do not provide permission for any app to send or view your SMSes.
Do not ignore any warnings from your devices, especially when downloading or installing a new file.
Do not enter your banking details, especially username or password, in any suspicious apps or websites.
Always keep your antivirus software updated for constant protection.
Only download apps from the genuine app stores such as Apple App Store, Google Play Store or Huawei AppGallery and not from a link.
Be alert if you are being prompted to download a file that is not compatible with your device i.e.: iPhone/iPad device being asked to use an Android device to download a file.
Always look out for your online banking security image and phrase (i.e.: Maybank2u security image and phrase), to ensure the website and app are legitimate.
Do not root or jailbreak your device.
Update your mobile device’s operating system (OS) and apps regularly.

Finally, we must all remember to NEVER share with anyone (not even bank employees) details of our bank accounts.

Please SHARE this article and these tips with your family and friends!

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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Maybank: New Secure2u Activations Only On MAE App

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Maybank will only allow new Secure2u activations on their MAE app, instead of their Maybank2u app!

Maybank : New Secure2u Activations Only On MAE App

From 26 September 2022 onwards, Maybank will only allow new Secure2u activations on their MAE e-wallet app, instead of their Maybank2u banking app.

Secure2u is a mobile app-based authentication method for your banking transactions, which replaces the SMS TAC that is vulnerable to SIM swap attacks.

This change only affects new Secure2u activations. If you have already activated Secure2u on your Maybank2u banking app, then you can continue to use the Maybank2u app to approve your transactions as usual.

Maybank will also move two Amanah Saham National Berhad (ASNB) services from the Maybank2u app to the MAE app permanently, starting 7 October 2022.

View own and child’s account balance(s)
Make transfers to own account(s) via Favourites

This shifting of features is part of Maybank’s push to “encourage” its customers to switch to their MAE e-wallet app, and it plans to phase out the Maybank2u app eventually.

By moving customers to MAE, Maybank is hoping that they might start using its e-wallet feature, as well as reduce its need to develop and maintain two separate mobile apps.

12-Hour Activation Delay For Secure2u In MAE

To further strengthen the appeal of the MAE app, Maybank is going to boost the security of its Secure2u feature.

Starting on 22 October 2022, the Secure2u feature in the MAE app will be enhanced with a 12-hour activation period to prevent unauthorised activations.

Those who activate Secure2u in MAE on a new device will need to wait at least 12 hours, before they can begin using the Secure2u feature to authenticate any transaction.

The idea is to give the account owner at least 12 hours to detect any potential fraudulent attempt to activate Secure2u on unauthorised devices.

How To Set Up Secure2u In MAE

Setting up Secure2u in the MAE app is straightforward :

Install the MAE app from the Apple App Store, Google Play Store, or HUAWEI AppGallery.
Launch the MAE app, and tap More.
Tap on Settings at the top of the screen.
Tap on Maybank2u and log into your Maybank account.
Tap the toggle button next to Secure2u to enable it.
Tap on Activate Now.
Key in and confirm your mobile number.
Maybank will send a One-Time Password (OTP) to you via SMS.
Key in the OTP number and confirm your device name to authorise the change.

That’s it! Then you just need to use your MAE app (instead of SMS TAC) to authenticate your future banking transactions on Maybank.

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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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