Tag Archives: IBM Watsons

NVIDIA, IBM and Toyota Keynotes For GTC 2016

Singapore, April 4, 2016NVIDIA today announced that the three keynote addresses at its upcoming GPU Technology Conference (GTC) will be webcast live on the NVIDIA blog.

GTC 2016 Keynote Schedule

Day 1: Jen-Hsun Huang, NVIDIA co-founder and CEO, April 6, 12 to 2am (Singapore)
Day 2: Rob High, IBM Watson CTO, April 7, 2 to 3am (Singapore)
Day 3:Gill Pratt, Toyota Research Institute CEO, April 8, 2 to 3 am (Singapore)

GTC 2016 will showcase the vital role GPU technology plays in some of the industry’s biggest trends, including artificial intelligence, virtual reality and self-driving cars. This year’s event will feature more than 500 sessions with speakers from Alibaba, Audi, Baidu, Boeing, Facebook, Google, Microsoft, Oracle, Pixar, Raytheon, Samsung, Siemens, SpaceX and Twitter, among many others.

GTC 2016 also includes a day-long event, the Emerging Companies Summit, on April 6, focused on GPU-based startups. Nearly 100 startups will participate this year, including an onstage competition among a dozen companies vying for US$100,000. Many more startups will show VR, drones, robots, and other advanced technologies in the GTC Expo Hall.

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Hong Leong Bank To Use IBM Watson’s Cognitive Banking

These days, organisations have to disrupt themselves before they get disrupted by the various startups. The financial institutions are not shielded from the threat of the various disruptors in the market today. FinTech is one area which the financial institutions are beginning to embrace.

In Malaysia, Hong Leong Bank started the ball rolling today by partnering with IBM Watson to introduce cognitive banking. Specifically, they are leveraging on IBM Watson’s cognitive technology which would function as an online customer self-service advisor with 24/7 support for cardholder enquiries, as well as an internal service supporting the Bank’s call center service advisors.

(From Left to Right) Dominic Mascrinas, Chief Operating Officer, Group Strategic Support of Hong Leong Bank, Edward Pinto, Chief Operating Officer, Customer Experience & Analytics of Hong Leong Bank Berhad, Chong Chye Neo, Managing Director of IBM Malaysia and Hong Kok Cheong, Country General Manager, IBM Software Group exchanging agreements during the Signing and Document Exchange Ceremony.

Think of it as your banking ‘Siri’. IBM Watson cognitive learning system is not based on a database of predefined questions and answers but a database which will constantly learn from the various engagements with the customers to improve on its future interactions with the customers.

[adrotate banner=”4″]IBM Watson claim that the system can even interpret the tone of voice of its customers which will be crucial in managing the customer’s queries. This technology has already proven itself in the healthcare industry through the IBM Watson Health program and is set to make its mark in the banking industry.

If all goes well, IBM Watson will be integrated into Hong Leong Bank’s customer engagement model within the next 4-6 months. Customers should be able to expect an improved customer service experience including a shorter call waiting time.

Such is the prowess of IBM Watson processing capabilities that Chong Chye Neo, IBM Malaysia Managing Director claimed that it could process 500 GB of data in a second which is equivalent to 1 million books.

Meanwhile, Edward Pinto, the Chief Operating Officer for Customer Experience & Analytics said that the initiative forms an important part of Hong Leong Bank’s overall digitization blueprint.

Through IBM Watson, Hong Leong Bank customers will have round-the-clock access via online live chat to information about general credit card terms, policies, and procedures, as well as to find the most suitable card to match their lifestyle needs.