Tag Archives: home fibre broadband

Maxis Fibre Broadband : Get WiFi 6 Router For FREE!

Maxis Fibre Broadband : Get WiFi 6 Router For FREE!

Maxis just announced a new WiFi 6 router that will be made available FREE to all new and existing Maxis Fibre Broadband customers! Here are the details…

 

Maxis Fibre Broadband : Get WiFi 6 Router For FREE!

Maxis just announced the availability of a new WiFi 6 router which promises to deliver faster wireless connectivity with greater range, better signal and the capacity to support more devices.

WiFi 6, also known as Wi-Fi 6 or IEEE 802.11ax or WiFi-AX, is the next-generation Wi-Fi standard, which can deliver up to 1.2 Gb/s of wireless bandwidth.

In addition to higher bandwidth, Wi-Fi 6 boasts reduced interference, increased network efficiency, reduced latency, as well as expanded capacity to support more Wi-Fi devices concurrently.

The new Maxis WiFi 6 router also comes with built-in EasyMesh technology, allowing you to easily expand the WiFi coverage by adding more EasyMesh units.

 

Maxis WiFi 6 Router : FREE For All New + Existing Customers!

Starting 18 February 2021, Maxis will make this new WiFi 6 router available for FREE to all new customers who sign up for Maxis Fibre plans of 100 Mbps or faster.

Existing Maxis Fibre customers will be contacted in phases for the free router upgrade exercise, with free installation by their Maxperts team.

 

Recommended Reading

Go Back To > Home TechBusinessHome

 

Support Tech ARP!

If you like our work, you can help support us by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!

12 Days Later : Unifi Statement On Game Server Issues…

12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…

Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.

 

What Happened : Unifi Will Block Games With Inappropriate Content???

The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

 

We Found Out What Really Happened 11 Days Ago

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

 

We Are Gamers Too : Official Unifi Statement On Game Server Issues

Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :

We Are Gamers Too

Hi everyone, recently we’ve received feedback that some unifi users, who are avid gamers, have had some problems accessing their favourite video game servers such as EA, Ubisoft and the PlayStation Network. Understandably, this has caused some frustration. We get it and we feel your frustration. After all, we’re gamers too.

And understandably, there has been some confusion on why these problems occurred. Difficulty accessing gaming servers is not a problem for unifi users only. We’ve checked. Gamers on other networks in Malaysia and around the world are going through the same thing.

There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.

We Do Not Block Access To Game Servers

A number of you have reached out to us via social media and our official customer service channels asking if we block access to game servers. We’d like to make it very clear that we don’t and have no reason to do so. Video games are a big part of a lot of people, including us.

Our Network Is Built For Gamers

With a fibre optic network that spans a distance farther than the moon, the unifi network is the most extensive fixed and mobile network in the country, and we’ve designed this network to cater for the demands of gamers just like you.

Our network comprises of 12 data centres, 20 submarine cables spanning the globe and over 560,000 kilometres of fibre optic cables to offer the best gaming experience for you.

Our state-of-the-art network operations centre proactively monitors our network and continuously optimizes data routes to mitigate and eliminate congestions to further improve your gaming experience.

At the same time, we’re always adding the latest game consoles in our labs as part of our test program to find out how we can further optimize our network for the newest consoles.

In addition, we have direct peering connections to some of the biggest game brands in the world.

If You Encounter Problems, What Can You Do?

First of all, it is very likely not a problem with the unifi network. The causes for problems accessing your favourite games server may vary and we recommend that you reach out to the server provider directly to check.

Head over to the unifi community. We have an active community of unifi users that help each other. The unifi community is the best place to find like-minded users that may have encountered a similar problem and have found a solution for it. Users having problems with their PSN Network Address Translation (NAT) configuration found that the solution offered here help solved their issue.

We hope these tips will improve your gaming experience. If you have any questions, please feel free to reach out to us on social media, via live chat or phone. Thank you.

 

Recommended Reading

Go Back To > Games + Gaming | SoftwareHome

 

Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!

Did TM Block Games On Unifi? No, And Here’s Why…

The official Unifi support account on Twitter shocked Malaysians when it claimed that TM will block games with inappropriate content.

We confirmed that it actually happened, but that it was all a misunderstanding, and Unifi did not block access to the Rainbow Six Siege game servers.

Here is what happened, and how TM Unifi’s response kicked off the whole controversy…

 

TM Unifi Will Block Games With Inappropriate Content?

The whole issue started when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.

Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.

While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.

We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.

It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!

But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.

 

No, TM Unifi Did Not Block Access To Game Servers

So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.

If it was a technical issue, what was the problem, and when will Unifi be able to restore access?

And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).

This was their replies to us in two separate emails (edited for clarity) :

We are not restricting access to Ubisoft game servers. We are currently working on the issue with Ubisoft.

Our 2nd Level team is already aware of this issue, and are in the midst of investigating the cause. We cannot give you a restoration time frame, and sincerely apologise for any inconvenience caused.

So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.

As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.

However, that is not the case with this sudden loss of connectivity to Ubisoft servers. And even more unfortunately, they cannot give anyone an idea of when they can restore connectivity…

 

Recommended Reading

[adrotate group=”2″]

Go Back To > Games + Gaming | SoftwareHome

 

Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!

100Mbps ViewQwest Freedom 100 Price + Offer Analysed!

ViewQwest just launched their Freedom 100 broadband plan, offering 100Mbps download speeds with a FREE static IP!

Here is everything you need to know about the new 100Mbps ViewQwest Freedom 100 broadband plan!

 

The 100Mbps ViewQwest Freedom 100 Plan

The new ViewQwest 100Mbps plan is called Freedom 100, and comes with not just a FREE static IP address, but also proprietary ViewQwest services, including latency-based routing and a promise not to engage or enforce a Fair Usage Policy.

In other words, ViewQwest is committed to their policy of restricting Internet usage in any way, through network shaping, bandwidth caps, or strict data traffic management policies.

The free static IP will be useful for those who want to run their own personal server or NAS at home, as well as making it easier for home owners to access their CCTV networks remotely.

 

ViewQwest Freedom 100 – One 100Mbps Plan, Four Prices

ViewQwest offers a single Freedom 100 plan, with 100Mbps of download speed and 50Mbps of upload speed.

However, they will be offering it at four different price points, based on your selection of router and contract length.

  • ASUS AC1200G+ router with 24 months contract : RM 138 per month
  • ASUS AC1200G+ router with 36 months contract : RM 128 per month
  • ASUS Lyra Trio routers (2 units) with 24 months contract : RM 158 per month
  • ASUS Lyra Trio routers (2 units) with 36 months contract : RM 148 per month

To promote the new Freedom 100 plan, ViewQuest is offering three free months after the contract ends.

What this means is – you will pay the full monthly price for the length of your 24- or 36-month contract. After that ends, you will receive 3 additional months of broadband for free.

If any ViewQwest representative quotes you lower prices of RM 118, RM 123, RM 137 or RM 140, that is because they are factoring in those 3 free months.

 

ViewQwest Freedom 100 – Our Analysis

The ViewQwest Freedom 100 is certainly an interesting proposition, offering a better deal than even Maxis FibreNation plans… but only if you opt for the 36 month plan and/or the mesh Wi-Fi routers option.

With Wi-Fi Router

With a 24-month contract, MaxisONE Home Fibre is actually cheaper. Going with a 36-month contract shaves off just RM 1 per month… or a princely RM 24 after 2 years.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 138 RM 3,312
36 Months RM 128 RM 3,072

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 6.33 per month with a 24 month contract, and a more significant RM 10.85 per month with a 36 month contract.

With Wi-Fi Router Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 129 RM 3,096
ViewQwest Freedom 100 24 Months RM 122.67 RM 2,944
36 Months RM 118.15 RM 2,835.60

With Mesh Wi-Fi Routers

If you opt for the mesh Wi-Fi routers option, ViewQwest is still slightly more expensive with a 24-month contract.

But ViewQwest has a better deal, because their ASUS Lyra Trio routers cost more than twice as much as the AIRTIES Air4830 routers Maxis uses.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 158 RM 3,792
36 Months RM 148 RM 3,552

Again, the ViewQwest Freedom 100 plan is only cheaper than MaxisONE Home Fibre when you sign up for the 36-month contract.

That saves you RM 6 per month, or RM 144 after two years. But again, it gets you a better pair of ASUS Lyra Trio routers.

If we take into account the free 3 months, the ViewQwest Freedom 100 is now cheaper by RM 13.56 per month with a 24 month contract, and a very significant RM 17.38 per month with a 36 month contract.

With Mesh Wi-Fi Routers Contract Period Monthly Cost Total Cost
@ 24 Months
MaxisONE Home Fibre 100Mbps 24 Months RM 154 RM 3,696
ViewQwest Freedom 100 24 Months RM 140.44 RM 3,370.67
36 Months RM 136.62 RM 3,278.77

So if you want to use a mesh Wi-Fi network, it would make sense to choose ViewQwest over MaxisONE Home Fibre, and it would be better to opt for the 36 month contract.

[adrotate group=”1″]

What About The Static IP?

The static IP is a bonus for those with home servers, NAS or CCTV systems, but nowhere worth the ridiculous RM 200 price they quoted.

Especially when you can get free dynamic DNS services online.

Are They Making Extra Off The Mesh Routers?

We did a quick check on the cost of the two router options, because despite what they tell you – the routers are not free. Their cost is just amortised across the contract period.

Router Retail Price Price / 24 Months Price / 36 Months
ASUS AC1200G+ RM 232 RM 9.70 RM 6.40
ASUS Lyra Trio (2 Units) RM 875 RM 34.50 RM 24.30
Difference + RM 643 + RM 24.80 + RM 17.90

As our comparison shows, they are passing along the cost of the router if you opt for the Lyra Trio mesh routers. So they are on the level in this respect.

 

ViewQwest Freedom 100 Availability

The 100Mbps ViewQwest Freedom 100 plan is available with immediate effect. However, ViewQwest has limited coverage area.

They will begin rolling out their broadband services in the Klang Valley and Johor Bahru, with other cities and areas planned across these two years.

 

Recommended Reading

Go Back To > Business | Home Tech | Home

 

Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!


The Maxis AI Network Explained – Getting Ready For 5G!

Maxis just announced that they are getting ready for 5G with their new AI Network.

Find out what the Maxis AI Network is all about, and how it will help them prepare for 5G!

 

The Maxis AI Network Explained!

Maxis has been building a 5G-ready intelligent network with the widest fibre-optic footprint to mobile base stations across the country.

Dubbed the Maxis AI Network, it is built on the IP network architecture, with the latest software-defined networking technology.

It is capable of self-optimising data traffic along the most efficient routes, and self-heal network disruptions by anticipating and rerouting traffic around potential problem areas.

Smart Network Management

Maxis’ mobile and fibre networks are now based on the next-generation IP network. This digital  network has traffic control systems that can anticipate potential usage spikes (i.e. whether it’s festive or football seasons) and open up more bandwidth in anticipation.

This is achieved through automated data rerouting capabilities on a network built with multiple alternative routes.

Network intelligence is also now distributed at increasing points of connection across the network, and their software-defined networking (SDN) architecture ensures a low network latency and ready upgrade path to 5G.

Other Maxis AI Network Capabilities

  • Support For NB-IoT : The Maxis AI Network will provide strong support for Low Power Wide Area (LPWA) technology built with 5G-like capabilities and designed for mass-scale industrial deployments for enterprise and government.
  • Faster first call resolution : The Maxis AI Network is able to provide more accurate analysis in the event of a network outage for individual customers, leading to better first call resolution.
  • Business continuity : The Maxis AI Network’s proactive notification system is able to alert Enterprise customers on performance updates within five minutes, making it possible to trigger earlier business contingency planning.
  • Addressing mission-critical business requirements : The Maxis AI Network, through a network health dashboard app, helps Maxis service managers work on-the-go to troubleshoot issues and identify solutions for Enterprise customers.
  • Preventive maintenance : Maxis’ Project SkyEye drones capture 360-degree HD images of their network towers, which is relayed to their servers for high-speed diagnostic scanning by Maxis A.I. that has been trained for precise, efficient structural fault detection and prediction, and is capable of recommending the appropriate preventive maintenance measures.

 

Recommended Reading

[adrotate group=”2″]

Go Back To > Business + Enterprise | Home

 

Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!


Khabar Baik! Here Are The Unifi Chinese New Year Offers!

Khabar baik! Here are the Unifi Chinese New Year offers for 2019! This is the first of several Unifi promotions under the #khabarbaik initiative by new Unifi Acting Executive Vice President, Moharmustaqeem Mohammed (Mohar for short!)

 

Apa Khabar? #KhabarBaik!

The #khabarbaik movement represents a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by every Unifi employee that will translate into positive changes for the company and its customers.

According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.

 

The Unifi Chinese New Year Offers!

During Chinese New Year, Unifi will be giving away angpows! You can collect them from your local TMpoint, Unifi roadshows, as well as in newspapers and the Unifi website.

Here are some of the freebies you will receive in your Unifi Chinese New Year angpows :

  • 8 GB of mobile data for Unifi Mobile users
  • 90-day Dimsum subscription

On top of that, from 1-8 February, Unifi users will be able to enjoy 8 new Chinese channels in the Unifi TV and Play TV services.

 

Updates On Unifi Turbo + Streamyx

Unifi will upgrade both Unifi and Streamyx speeds. In areas with Unifi coverage, existing Streamyx users will be upgraded to Unifi packages. In areas without Unifi coverage, Streamyx users will receive double their usual broadband speeds at the same price.

About 1 million Unifi customers will receive 10X turbo speed upgrades – from 10 Mbps to 100 Mbps, from 30 Mbps to 300 Mbps, from 50 Mbps to 500 Mbps, and from 100 Mbps to 800 Mbps. Unifi plans to complete this Unifi Turbo upgrade exercise by March 2019.

 

Recommended Reading

[adrotate group=”2″]

Go Back To > Mobile Devices | Business | Home

 

Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!