Tag Archives: GrabCar

Grab Passenger Verification With Face Recognition Explained!

Grab Passenger Verification With Face Recognition Explained!

Grab just announced a unique Passenger Verification feature to improve safety for Grab drivers. Here are the full details of the Grab Passenger Verification feature, and how it will roll out!

 

Grab Passenger Verification With Face Recognition Explained!

The new Grab Passenger Verification feature was developed to enhance safety for Grab drivers. Since its trial introduction earlier this year, Grab reported that passenger-related crime dropped by 30%.

Beginning today, all new Grab passengers will be required to take a selfie of themselves.  Eventually, even existing Grab passengers will need to verify their identities using a selfie.

The new Grab app will use facial recognition technology to ensure that the picture taken is of an actual “live” human face. Grab claims it is able to detect if you are wearing dark glasses or a mask, and reject the selfie.

Privacy Protection

The selfie will only be used for one-time verification, and protected under the Malaysian Personal Data Protection Act (PDPA). It will not be displayed as a profile picture, or shared with external parties. Not even drivers and merchants will have access to the Passenger Verification selfies.

Deterrence Through Passenger Verification

The very fact that Grab passengers now have their selfies verified and stored with Grab will act as a deterrent for them to commit crimes against Grab drivers.

Part Of Grab Safety Initiatives

The Grab Passenger Verification feature is part of their safety initiative, developed in partnership with the Malaysian Ministry of Transport.

They hope to achieve zero preventable incidents through a slew of safety features like Share My Ride, Emergency SOS button, number masking, telematics, Personal Accident Insurance and driver background checks.

 

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Exclusive Tour Of New Grab Regional Centre of Excellence!

Grab just launched their new Regional Centre off Excellence in Malaysia! With it came the rare opportunity to check out the new office space, so join us for our exclusive tour of the new Grab Regional Centre of Excellence!

 

The New Grab Regional Centre of Excellence

Officiated by YB Datuk Ignatius Darell Leiking, the Minister of International Trade and Industry, the 54,000 square feet Grab Regional Centre of Excellence will house their core business strategy and operational functions, including legal, customer experience, financial services as well as creative services.

This Grab Regional Centre of Excellence follows the launch of Grab’s 7th R&D Centre, which would jointly create at least 400 new high-value jobs. This would bring their total employee count to 1,000.

The Grab Regional Centre of Excellence Team

The legal team will provide advice on regulatory, policy and legal issues that impact the entire region; while the customer experience team will provide quality customer support for several countries.

The creative and design team will develop  creative assets for regional marketing campaigns and projects; and the financial services team will implement financial, procurement and risk management policies across all countries where Grab operate in the region.

The Grab R&D Team

The tech and engineering team in Malaysia’s R&D Centre will focus on building trust and safety solutions and capabilities that not only solve safety issues for citizens in Malaysia, but also across the whole of Southeast Asia.

 

Exclusive Tour Of The Grab Regional Centre of Excellence

The Grab Regional Centre of Excellence spans two floors, with a combined floor space of 54,000 square feet. Let’s check out what it looks like on the main floor.

 

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The U Mobile Partnership With Ed Sheeran & Other Music Festivals!

5th May 2017 – U Mobile, driven by their customers’ passion for music, has created Unlimited Ideas for customers to groove right through the year. The Unlimited Ideas Groove Calendar kicks off with Urbanscapes 2017, the quintessential music, arts and culture festival that starts tonight and will run every weekend throughout the month until 21st May 2017. Other highlights include the intimate Upfront concert series, Good Vibes Festival and the highly anticipated Ed Sheeran’s Malaysia Tour.

 

U Mobile Urbanscapes

Presented by U Mobile, this year’s Urbanscapes’ theme is #RediscoverKL. In its 15th year, Urbanscapes will be packed with music and performance art, as well as art installations. In addition, this much anticipated festival will also feature talks, thematic markets, workshops, experiential and interdisciplinary events headlined by home-grown, regional and international artists including Clean Bandit, Mew, Yellow Fang and Kyoto Protocol.

At the festival, U Mobile customers will get an exclusive experience through these exciting benefits:

  1. Early bird ticket prices

U Mobile customers can enjoy early bird ticket pricing for select shows at Urbanscapes. This exclusive promo can be redeemed by customers on the MyUMobile app.

  1. Exclusive U Mobile x Urbanscapes 2017 merchandise
    U Mobile customers will receive the merchandise whilst stock lasts.
  2. Grab Discounts

U Mobile customers will receive RM15 off Grab rides to and from key Urbanscapes locations like Urbanscapes House @ 2 Hang Kasturi, KL Live and The Bee, Publika. Each customer can redeem up to two (2) rides daily from 5th May – 21st May 2017 to and from the three aforementioned venues. Customers can claim this super promo by downloading a unique code from the MyUMobile app.

  1. U Mobile Charging Station & Photo Wall

Urbanscapes attendees have a dedicated charging station to recharge their phones and also a photo wall for them to snap wefies, selfies and #OOTDs against.

  1. U Munchies

U Mobile customers will get to enjoy F&B promos whenever they see the “U Munchies” sign displayed at various venues and from various merchants taking part in Urbanscapes 2017. To redeem the U Munchies deal, customers need to download the voucher code from the MyUMobile app.

 

U Mobile Upfront

Presented by U Mobile, Upfront features established and up-and-coming acts from around the globe in the intimate space of The Bee, Publika – bringing fans closer to their favourite musicians for an unforgettable live experience. The next show on 19th July 2017, will feature London-based duo, Oh Wonder. Previously, Upfront has featured The Temper Trap, Grimes and The Vaccines.

For Upfront shows, U Mobile customers will get to enjoy:

  1. Early bird ticket prices throughout the ticket sales period
    This exclusive promo can be claimed by U Mobile customers on the MyUMobile app.
  2. Grab Discounts

U Mobile customers will receive RM15 off Grab rides to and from The Bee, Publika on the event day. Customers can claim this super promo by downloading a unique code from the MyUMobile app.

  1. U Mobile Charging Station & Photo Wall

Upfront attendees have a dedicated charging station to recharge their phones and also a photo wall for them to snap wefies, selfies and #OOTDs against.

  1. U Munchies

U Mobile customers will get to enjoy F&B promos whenever they see the “U Munchies” sign displayed at The Bee, Publika. To redeem the U Munchies deal, U Mobile customers need to download the voucher code from the MyUMobile app.

 

Good Vibes Festival 2017

Launched in 2013, Good Vibes Festival has drawn a loyal following of music enthusiasts with their showcase of international, regional and local music acts. With a past line-up that included alternative rock idols The Smashing Pumpkins, electronic music stars Disclosure and indie rockers The 1975, Good Vibes has cemented its reputation as one of the best events the country has to offer.

This year, Good Vibes is scheduled to take place on 12th and 13th August 2017. U Mobile customers can look forward to:

  • Exclusive ticket giveaways
  • Special U Mobile price for festival tickets
  • Backstage passes where one can meet and greet the artists and catch their performances from the side of stage.

 

Ed Sheeran’s Malaysia Tour

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The ÷ (Divide) Tour is the third world concert tour by English singer-songwriter and musician, Ed Sheeran, in support of his third studio album, ÷ (Divide).

The tour will celebrate the tremendous success the Grammy-winning singer has had with his third LP, including the number 1 Billboard Hot 100 debut of “Shape of You,” which has topped the chart for six weeks so far, while second single “Castle on the Hill” entered at number 6, making Ed the first artist to ever have two singles make simultaneous top 10 debuts in the chart’s 58-year history. , ÷ (Divide) also broke the 1 billion YouTube views mark just two days after its release.

Full benefits for the upcoming major music events such as Good Vibes Festival and Ed Sheeran’s Tour in Malaysia will be unveiled on the U Mobile website in June 2017.

 

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The Samsung Galaxy S8 Launch Coverage

On 4 May 2017, Samsung Malaysia officially launched the Samsung Galaxy S8 and Galaxy S8+ smartphones (Amazon | Lazada) in a star-studded event. Join comedians and YouTube stars like Harith Iskander, Douglas Lim, Jinny Boy and Reuben Kang at the Samsung Galaxy S8 launch!

Don’t forget to also read our Samsung Galaxy S8 Review! Find out why we gave it our Editor’s Choice Award!

 

The Samsung Galaxy S8 Launch

Malaysian comedian Harith Iskander, officially the Funniest Person in the World, kickstarted the Samsung Galaxy S8 & S8+ launch event.

Then Lee Jui Siang, Vice President of IT & Mobile Business, Samsung Malaysia, gave us an update on pre-order for the Galaxy S8 & S8+ smartphones.

Finally, Julian Thean, Senior Product Manager of IT and Mobile Business, Samsung Malaysia, gave a presentation of the Samsung Galaxy S8 & S8+ smartphones.

The Samsung Galaxy S8 and Galaxy S8+ (Amazon | Lazada) are now available for purchase at the recommended retail prices of RM 3,299 (~US$ 729) and RM 3,699 (~US$ 819) respectively.

Don’t forget to also read our Samsung Galaxy S8 Review! Find out why we gave it our Editor’s Choice Award!

 

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The Samsung x Grab Pre-Order Collection Offer

In conjunction with the Samsung Galaxy S8 launch in Malaysia, Samsung collaborated with Grab to offer thousands of pre-order customers complimentary rides to their preferred Samsung Experience Stores to collect their Galaxy S8 and S8+ smartphones!

These Samsung Galaxy S8 and Galaxy S8+ (Amazon | Lazada) pre-order customers get to enjoy two GrabCar rides (up to RM 30 per ride) to and from Samsung Experience Stores in Malaysia. This offer is limited to the first 14,000 redemptions from 4 May to 10 May 2017, so hurry and grab it while the offer lasts!

 

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Get More Value From Each Grab Ride With GrabRewards

April 27, 2017 – Today, Grab Malaysia’s Country Head, Sean Goh officially launched GrabRewards, the region’s first-ever ride-hailing passenger loyalty programme as part of the Southeast Asia’s leading ride hailing and multiservice platform’s commitment to offer a holistic, seamless and rewarding Grab ride experience to its passengers.

The official launched came after the beta version of the programme which was introduced in December 2016 received very positive and encouraging feedback from select users across the region.

 

What Is GrabRewards?

GrabRewards is designed to be a passenger-centric rewards programme which offers tiered benefits based on points accumulated by the passenger. The more frequent passengers book a ride with Grab, the more they will be rewarded with exciting varieties of deals ranging from discounted rides from Grab to exclusive promotions from Rewards Partners.

 

How Does GrabRewards Work?

GrabRewards enables all passengers across the region to start earning points on all Grab rides, with specifically GrabCar, GrabTaxi and GrabShare rides in Malaysia. Grab users will be placed in tiers based on their accumulated fare amount spent on all their rides with RM 1 spent equivaling to 1 point. Therefore, based on the total spent in the last six months, users will either be placed in Silver, Gold or Platinum, whilst new users will start at the Member tier.

For rides paid by cash, members can earn five times the points, while those opting to pay via GrabPay, Grab’s cashless payment method, will earn 10 times more. Therefore, by taking more GrabPay rides, passengers can move upwards easily and conveniently in the tier ladder to Silver, Gold and eventually Platinum, which is for Grab’s most loyal users. This is in correlation with Grab’s effort to transform Southeast Asia from a cash-based economy to a cashless one.

All members will be able to use their points to instantly redeem RM5, RM10 and RM15 off Grab rides (the redemption value from GrabRewards is up to 8.8% from a passenger’s total spent on Grab). In addition, they can also enjoy exclusive F&B, hospitality, lifestyle and retail brands, travel, and service-related apps deals offered by GrabRewards Partners such as Tesco, Happy Fresh, myBurgerLab, Forever 21, Flower Chimp, Zalora and dahmakan.

However, for those in the Platinum tier will also be entitled to the following exclusive privileges:

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  • Priority booking – Preference will be given to them when booking a ride during peak hours
  • Platinum Support Line – A dedicated hotline number built within the app to provide them immediate assistance.
  • Exclusive Access – They will be able to get first-hand experience of any new features Grab introduces.

To start earning GrabRewards points:

  1. Download the Grab App* from either Google Playstore or Apple Appstore.
  2. Key-in the respective pick-up and drop-off locations.
  3. Click Book.
  4. Upon completion of ride, you can check your GrabRewards points collected.

Tip: Register your debit*/credit card as a payment option in GrabPay to level up 10X faster!

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Grab Delivering Happyness To Underprivileged Kids

6 December 2016Grab wants to make December a little merrier for everyone through its latest regional donation campaign. Called Grab Delivering Happyness, the campaign is calling for members of public to get into the spirit of year-end giving.

All they have to do is to round up and pack pre-loved (or new!) books, stationery and toys – and then simply book a Grab to collect them from 12 to 24 December. Grab aims to collect 20,000 items across Southeast Asia, which will be delivered to 7,000 underprivileged kids in Southeast Asia.

“While people may wish to help the less fortunate, they often don’t know how, or where to start. As part of Grab’s commitment to improving lives in Southeast Asia, we’re using the Grab app to make giving as easy as possible – and in the process, deliver happiness to the children in our communities who need it most,” said Cheryl Goh, VP of Marketing, Grab.

Cheryl Goh added, “I grew up reading the adventures of Nancy Drew. She was a real problem-solver! I always try to find solutions and attribute my never-say-die spirit to my hours of reading. Today we read of young wizards bravely fighting the dark lord, instilling in kids a sense of justice and morals. Grab wants to call out to those who have the means to donate books, stationery and toys. Let’s bring the joy of reading stories to thousands of kids in Southeast Asia – and give them a great foundation for learning life skills.”

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Grab has partnered with non-profit organisations – in all six countries that Grab operates in: Singapore, Indonesia, the Philippines, Malaysia, Thailand and Vietnam – that focus on helping children in need. Each tackle issues unique to each country, such as helping to re-equip schools in the Philippines that were affected by a recent storm, or giving books, stationery and toys to kids in rural villages in Vietnam.

In Malaysia, Grab is partnering with NGOHub, an online platform that assists the non-profit sector in Malaysia through the power of volunteering, networking, grant opportunities and events.

NGOHub runs NGO Academy, which is a series of events to impart skills, build capacity and encourage collaboration among NGOs. As such, they form partnerships with different stakeholders including government agencies, the private sector and volunteers to support the work of NGOs in Malaysia to make better and more lasting impact.

NGOHub was founded by SOLS 24/7 in partnership with 7-Eleven Malaysia through its Community Cares Fund.

 

Join Grab Delivering Happyness Campaign

Delivering Happyness from 12 to 24 December

It’s easy for time-strapped people to donate their books, stationery and toys.

  • Start packing your pre-loved books, stationery and toys today.
  • From 12 to 24 December, donors can use the Grab app to request a Grab driver who will pick up the items. Select the ‘Delivering Happyness’ fleet icon. Just like booking a regular ride, donors need only indicate their pick-up location and time. Grab will sponsor the cost of the collection.
  • Pack your items and pass them to the Grab driver on the agreed date and time.

Delivering Happyness is part of Grab’s commitment to improve lives in Southeast Asia. It is an extension of a similar campaign that was rolled out in 2013 in Malaysia to deliver 2,000 pre-loved books and toys to rural libraries. The campaign was a simple and honest effort to match donors to drivers.

 

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Grab 100% Ride Guarantee At Selected Locations

Starting today, 17 November 2016, Grab is offering a 100% ride guarantee at selected locations in the Klang Valley. In addition, they also announced a new coupon code that gives all passengers in the Klang Valley RM5 off their rides!

 

How Does The 100% Ride Guarantee Work?

Basically, if you don’t get your ride after booking one, Grab will offer the next GrabCar ride (up to RM 8) free, or an RM 8 discount on your next GrabCar ride. Here is the step-by-step guide :

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Step 1 : Turn on the Grab app and select GrabCar (Economy).

Step 2 : Key in your pick-up and drop-off points.

Step 3 : Click Book.

Step 4 : Wait for your driver.

If the “Sorry, we couldn’t find you a driver” message pops up twice in a row, you will receive an SMS with a promo code which will make your next ride free (up to RM 8), or give you an RM 8 discount.

 

Which Areas Does The 100% Ride Guarantee Cover?

At the moment, Grab is offering the 100% Ride Guarantee at selected busy locations in the Klang Valley :

  • Bangsar
  • KL Sentral
  • Mont Kiara
  • Sri Hartamas
  • Bandar Utama
  • Taman Tun Doktor Ismail
  • Damansara Uptown
  • Popular malls like Mid Valley Megamall, The Gardens, Publika and 1 Utama Shopping Centre

 

A New Coupon Code

To encourage trials of this new 100% Ride Guarantee in the Klang Valley, Grab is offering a new coupon code – SURERIDE, which will give you RM 5 off 2 rides!

So take this opportunity to give Grab a go. Use the coupon code SURERIDE for a RM 5 discount, and if your ride doesn’t turn up – you get your next GrabCar ride free (up to RM 8), or a RM 8 discount on your next GrabCar ride!

Please note that the SURERIDE coupon code is only valid from 17-23 November 2016.

 

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GrabPokemon Offer For Pokemon Go Trainer

Petaling Jaya, 8 Aug 2016 – Following the hype of the much anticipated game in Malaysia, Grab Malaysia is now offering a special promotion exclusively for Pokémon Go Trainers in Klang Valley, Penang and Johor Bahru.

Beginning from August 9 to August 15, Grab is offering an exclusive RM5 off for 2 rides TO or FROM any PokeArea when passengers pay via cash or debit/credit card for their GrabCar (economy) ride.

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To book a ride, passengers only need to:

Step 1: Download “Grab” via Google Play Store or Apple App Store

Step 2: Key in the pick-up point

Step 3: Type in “POKEAREA” as the drop-off point to see a list of Grab’s selected “PokeAreas” (Locations recommended for high Pokémon hunt activity)

Step 4: Key in promo code GRABPOKEMON

Step 5: Go GRAB em’ all safely and comfortably!

 

Grabpokemon Promotion

The GRABPOKEMON promotion is the continuation of the successful PokeMobiles, a joint partnership between Grab Malaysia and Hotlink which offered free rides to Pokémon Trainers for two days (Aug 7-8, 2016) in Klang Valley.

“Our cars have been on the road for two days and our drivers had so much fun transporting many excited passengers and also attracted members of the public who just wanted a photo of the car. Hence, we wanted to offer something extra to Pokémon fans outside Klang Valley as well!” said Jaygan Fu, Country Head of Grab Malaysia.

Fu added that the GRABPOKEMON promotion which is applicable to all GrabCar (Economy) rides nationwide is part of the brand’s on-going efforts to surprise and delight their customers. “We realise there are many Pokémon fans out there and we wanted to join in the fun and offer safe, comfortable, convenient and affordable rides to Pokémon Trainers to catch and train their Pokémons,” said Fu.

He added that the four limited edition PokeMobiles has certainly made hunting Pokémons these last two days so much safer and faster! “We wanted to help Pokémon Trainers who were hunting for Pokémons travel safely from one PokeStop to another. Lucky players who booked the car, also upped their ante as each car was equipped with a special Grab goodie bag, water and a car handphone charger for uninterrupted gaming pleasure,” added Fu.

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