An employee used fake COVID-19 test results to skip work, forcing the cafe to close and her colleagues to get tested!
Find out what happened, and why this employee could possible be sent to jail!
Employee Used Fake COVID-19 Test To Skip Work!
On 7 April 2021, Justin Tay shared how an employee at his cafe in Skudai, Johor, used fake COVID-19 test results to skip work!
The employee started work as a waitress at the cafe on Monday, 5 March 2021.
She sent her employer a text message the next day – Tuesday, 6 March 2021, claiming that she just tested positive for COVID-19, and was unable to go to work.
He immediately close the cafe, and arranged for it to be disinfected. He also notified customers who were present yesterday, and sent all 13 employees (including himself) to be tested for COVID-19.
While waiting for his test results, he was informed by the doctor that the RTK-Ag (antigen rapid test kit) produces results within 10 minutes, and that his employee’s test results was dated 4 March 2021.
That made him suspicious, so he queried the female employee. She initially claimed that she only received the result on the day she reported for work – a day after she allegedly did the test.
When he told her that he would send the results to a lawyer for advice, the female employee resigned from her job, and finally admitted that the COVID-19 test results were fake.
She apparently asked her friend to edit the positive COVID-19 test report. When you compare both reports, you can see the editing – her friend used a much larger font.
Before reporting the matter to the police, he called up her parents. The female employee and her father came to meet the cafe management, but insisted they did nothing wrong.
So Justin Tay lodged a police report, and reopened the cafe. He estimated his loss at several thousand ringgit, because the cafe was closed and he had to send everyone for COVID-19 tests.
In addition, news spread that their employee was infected, and this caused amok panic and customers to stay away.
Police : Employee With Fake COVID-19 Test Under Investigation
The Iskandar Puteri police chief, ACP Dzulkhairi Mukhtar, confirmed that they will be investigating the case under Section 420 of the Penal Code.
If convicted, the employee can face imprisonment of between 1-10 years, with whipping, and will also be liable to a fine!
420. Whoever cheats and thereby dishonestly induces the person deceived, whether or not the deception practiced was the sole or main inducement, to deliver any property to any person, or to make, alter, or destroy the whole or any part of a valuable security, or anything which is signed or sealed, and which is capable of being converted into a valuable security, shall be punished with imprisonment for a term which shall not be less than one year and not more than ten years and with whipping, and shall also be liable to fine.
Please be warned that Pahang limits dining at eateries, cafes and restaurants to just 1 hour!
Warning : Pahang Limits Dining To Just 1 Hour!
On 5 March 2021, Pahang switched to the less stringent RMCO / PKPP restrictions, which allowed some limited tourism, as well dining in at eateries, cafes and restaurants.
However, the Pahang Disaster Management Committee decided to impose an additional limit – dining is limited to 1 hour per customer!
In Pahang, all dining premises must follow requirements :
there must be 1 metre distance between tables
seating capacity is according to table size and 1 metre physical distance between customers
maximum dining time is 1 hour per customer
the dining in capacity of the premise must be stated at the premise entrance, and obeyed
Scan MySejahtera Every Hour While Dining In Pahang?
While sitting inside a cafe or restaurant for hours will increase your risk of getting infected with COVID-19, it seems impractical to have a standard 1 hour limit for dining premises.
After all, a 5-course dinner at a full service restaurant will definitely take longer than an hour, while a quick bite at a burger joint will last less than 30 minutes.
So unless they are basically asking restaurants to serve pre-cooked meals, we have no idea how the Pahang state government is going to enforce this rule.
However, scanning MySejahtera every hour is NOT going to work, because it will merely prove to the police that you have been inside the cafe or restaurant for more than an hour.
A quick check on MySejahtera will show the police just how many times you scanned MySejahtera at the same dining outlet, and therefore, how many hours you were there.
Therefore, the only thing you can do while in Pahang is to limit yourself to dining in at cafes and eateries that serve pre-cooked or quick meals, and avoid full-service restaurants that serve multiple-course meals.
The safest option is to order food to go – by drive-through or takeaway – or have it delivered to you.
It’s just not worth getting a RM 10,000 fine for dining in more than 1 hour in Pahang…
Is it true that you must scan MySejahtera every hour whenever you eat at a cafe, coffee shop or restaurant?
Find out what’s going on, and what the FACTS really are!
Updated @ 2021-03-15 : Added information on Pahang’s dining limit of 1 hour.
Originally posted @ 2021-03-13
Claim : You Must Scan MySejahtera Every Hour At Cafe / Restaurant!
On 13 March 2021, two different messages started going viral on WhatsApp.
They both claim that we must all scan MySejahtera every hour, if we are eating or drinking in a cafe, coffee shop or restaurant.
You must remember this and share. ! If u eat in a restaurant or any outlet n spend over an hour there u must scan My Sejathera again. The same goes for drinking in a restaurant. You have to scan every hour, because the restaurant can only allow u to stay for one hour only. Many people don’t know this. Remember to tell your family members and friends the news. Don’t spend our innocent money on fine again. Come on our money are hard earned. We must be alert.
Attention everyone! The same goes for drinking in the coffee shop or restaurant. You have to scan every hour, because the coffee shop or restaurant can only stay for one hour. Many people don’t know this. Remember to tell your family and friends the news, and don’t let authority to fine you.
No, There Is No Need To Scan MySejahtera Every Hour At Cafe / Restaurant!
After checking out the latest SOPs, we can confirm that there is NO NEED to scan MySejahtera every hour at any coffee shop, cafe, restaurant or eatery.
Can coffee compounds like Methylxanthine, Theobromine and Theophylline prevent or cure COVID-19?
Take a look at this viral COVID-19 claim, and find out what the FACTS really are!
Claim : The Chinese Used Coffee Compounds To Cure COVID-19!
After hydroxychloroquine and tea, COFFEE is another miracle cure for COVID-19 circulating on the Internet.
Here is the claim that has been circulating on social media since at least June 2020 :
Breaking News from CNN :-
Dr. Li Wenliang, China’s hero doctor who was punished for telling the truth about Corona Virus and later died due to the same disease, had documented casefiles for research purposes and had in the casefiles proposed a cure that would significantly decrease the impact of the COVID – 19 Virus on the human body.
The chemical Methylxanthine, Theobromine and Theophylline stimulate compounds that can ward off these virus in a human with at least an average immune system.
Whats more shocking is that these complex words that were so difficult for people in China to understand is actually called COFFEE * in India, YES, our regular COFFEE has all these chemicals already in it.
The main Methylxanthine in COFFEE is the stimulant caffeine. Other Methylxanthines found in COFFEE are two chemically similar compounds, Theobromine and Theophylline. The COFFEE plant creates these chemicals as a way to ward off insects and other animals.
Who would have known that all the solution to these virus would be a simple cup of COFFEE and that is the reason so many patients in China are being cured.
The hospital staff in china has started serving COFFEE to the patients 3 times a day, And the effect is finally in *Wuhan ” The centre of this Pandemic” has been contained and community transmission has almost stopped.
Please Share this message to your friends and family to make them aware about this blessing in the form of COFFEE in your kitchen.
So please all start taking coffee and get rid of carona virus.
Forwarded as received.
காபிதானே குடிச்சு வைப்போம்.
Can Coffee Compounds Cure Or Prevent COVID-19? Nope!
This is yet another Internet hoax, a modified version of the earlier tea cure hoax.
Dr. Li Wenliang did not document any case files for research purposes, or proposed any cure for COVID-19.
Neither are the Chinese using coffee to cure or prevent COVID-19 infections in Wuhan. Here’s how we know that…
Fact #1 : There Is No Such CNN News Report
A quick check of the CNN website and Google reveals that there is no such CNN news report, claiming that Dr. Li Wenliang proposed coffee as a cure.
There is certainly no CNN report on the Chinese using coffee to cure or prevent COVID-19 infections.
Fact #2 : Dr Li Wenliang Was An Ophthalmologist!
Dr. Li Wenliang, who was one of several whistleblowing doctors raising alarm about the new virus, was an ophthalmologist.
As such, he only treats eye conditions like cataracts, glaucoma, diabetic retinopathy and the like. Not viruses like COVID-19.
His role in this COVID-19 tragedy was raising the alarm that was first set off by ER doctor, Dr. Ai Fen, who shared a patient’s report with her former classmates and colleagues.
Fact #3 : Methylxanthines Are Found In Chocolate, Coffee & Tea
Methylxanthines (or methylated xanthines) are a group of chemicals which include caffeine, theophylline, and theobromine. They are found not only in tea, but also chocolate and coffee.
Theophylline is predominant in tea, while theobromine is abundant in chocolate, and caffeine is the main methylxanthine in coffee.
If methylxanthines can really prevent COVID-19, why didn’t the writer suggest eating chocolate and drinking both coffee and tea for maximum effect?
Fact #4 : China Consumes More Coffee Than India
The Chinese may not drink as much coffee as they do tea, but it is really racist to say that unlike Indians, the Chinese do not know that coffee contains those compounds.
In 2019, the 1.43 billion Chinese population consumed US$8.2 BILLION worth of coffee, while the 1.37 billion Indian population consumed only US$903 MILLION worth of coffee.
In other words, the Chinese consume 8.7X more coffee per capita than the Indians. Could that suggest they are probably more aware of its health benefits?
Fact #5 : Coffee Cannot Cure Or Prevent COVID-19
If coffee can prevent COVID-19, countries with high coffee consumption would see far fewer cases.
Yet the top 5 consumers of coffee in the world – Iceland, Denmark, Netherlands, Sweden and Switzerland – have over 2.17 million infections as of 22 February 2021, while China only has just over 90,000 infections.
Those 5 countries have a population of only 42 million, while China has 34X more people – 1.43 billion of them!
In other words, drinking coffee appears to make people 821X more likely to get infected by COVID-19!
Of course, we are not so silly as to make that claim, because correlation does NOT mean causation!
But what we can say is that statistically, drinking coffee won’t cure or prevent COVID-19.
Fact #6 : There Is Currently No Cure For COVID-19
As of 12 March 2021, there is no known cure or treatment for COVID-19.
These Facebook seafood scam pages have a simple modus operandi :
offer online seafood delivery at very attractive prices and even free delivery
advertise on Facebook to reach out to people, and avert Facebook’s ire
ghost you after you deposit money into their bank accounts
delete your negative comments on their Facebook page
Even though many people reported Ocean Sense and East Malaysia Seafood Agent as scam pages, Facebook declined to take action and they are STILL ACTIVE.
Seafood Scams On Facebook : How To Detect Them!
The problem with seafood scams on Facebook is how easily scammers create them. Even if they get banned by Facebook, they will simply create a new one.
Facebook also partly enables them to continue with their scam by ignoring reports, claiming that there is nothing on the scam pages that go against their Community Standards. Duh – as if the scammers will post on Facebook admitting that they are scammers.
So how do we detect these seafood scams on Facebook?
Step 1 : Check List Of Reported / Confirmed Seafood Scams
The first thing you should do is run a quick search online on the name of the seafood vendor. See if anyone has reported them to be a scam.
Confirmed Seafood Scams On Facebook
Multiple people have reported that these Facebook seafood vendors have cheated them :
Everyone’s laughing at Amazon for selling a Chinese potty as kitchen and dining table decoration, or as a “traditional fruit basket”.
You really cannot make this up! And yet, people have actually used it to chill wine and serve sauce!
Chinese Potty Sold As Decoration On Amazon!
This is the infamous post on Amazon, of a Chinese potty (also known as a Tam Pui). It not only serves as a chamber pot, it can also double as a spittoon.
But only on Amazon is it being marketed and sold as a “1960s Chinese Traditional Fruit Basket” or “Chinese Antique Kitchen & Dining Table Decoration” or “Traditional Fruit Basket”.
While it may seem like a joke, this is a real posting by a seller on Amazon.
The seller claims that it is an antique Chinese traditional fruit basket of the 1960s, that is suitable to be used as ice bucket for wine, or a housewarming gift, or a decorative item for your kitchen or dining table!
Even worse – the seller wanted a princely sum of CDN$68.45 (about US$54 / RM 219) for this Chinese potty that only costs about US$4 in China!
Tam Pui : Chinese Potty Explainer
To those who are unfamiliar with the Tam Pui – this is a chamber pot, a portable toilet, a potty. Some people also use it as a spittoon. But never for food or anything nice.
Those familiar with the Tam Pui have been laughing their asses off, because this is something many Chinese families used to potty train their children in the 1960s to maybe the 90s.
The child would sit on it and do his/her business into the Tam Pui, and the parents can clean them before disposing of the waste and toilet paper / waste water.
They are still used these days as portable urinals in hostels or rented rooms without ensuite toilets, for late night convenience.
And one may be purchased as a good luck gift for a newly-wed couple – to imply that they will soon have a baby.
Please Do NOT Use Chinese Potty Like This!
Unless you want to be thought as a complete moron by any person of Chinese ethnicity, as well as many other Asians, you should NOT use the Chinese potty to chill wine, as a bread basket, or to serve soup or sauce!
The Malaysia National Security Council just lifted the 2 persons per table, and 2 persons per car limit!
Find out how this affects your risk of getting infected by COVID-19 in Malaysia!
MCO U-Turn : 2 Persons Per Table / Car Limit Lifted!
Another day, another U-turn by the Malaysia National Security Council (MKN).
On 18 February 2021, Defence Minister Ismail Sabri bin Yaakob announced that MKN decided to lift the 2 persons per table, and 2 persons per car limit in MCO / PKP areas.
Starting 19 February 2021, dining in is allowed at all restaurants and eateries, with NO LIMIT to how many people can sit at the same table, as long as there is customers are physically distanced by 1 metre, and there is a 1 metre gap between tables.
Also starting 19 February 2021, vehicles may carry up to their MAXIMUM legal capacity.
No Table / Car Limit : Are We At Greater Risk?
This new change would make MCO (PKP) virtually similar to RMCO (PKPP) and CMCO (PKPB) areas, which begs the question – why bother with the three different classifications?
But more importantly – how does this affect our risk of getting COVID-19?
For starters, lifting the limit on a personal vehicle’s capacity presents NO ADDITIONAL RISK, as they would all be from the same family / workplace.
However, this does not mean you should take this opportunity to travel, which could expose your family to greater risk of infection. Besides, interstate and inter-district travel is still FORBIDDEN.
And if you are taking a taxi or using a ride-hailing service, please make sure you wear a face mask at all times (like these girls in the picture below).
Dining In Risks
Lifting the table limit for dining too does not increase the risk of getting COVID-19, as long as everyone at the same table are from the same family.
However, we should point out that the very act of dining in presents a serious risk, as it has been shown that the SARS-CoV-2 virus spreads easily when people are dining in.
That’s because they are unmasked, and sitting together in an enclosed, indoor space.
The risk of getting COVID-19 while dining in can be greatly reduced, if :
you are using a private dining room / at an outdoor venue
you are dining only with family members living in the same house
your table is 2-3 metres away from other tables
Generally, it is safest NOT to dine in at all. Best to take-away your food, or drive-through.
At least one employee must be dedicated to ensure compliance with SOP
All remaining retail business selling fashion, cosmetics, shoes, accessories, electronics, cameras, flowers, souvenirs, carpets, sports equipment, kitchen equipment and more, are allowed to reopen from 10 February 2021 onwards.
Businesses must clean and sanitise their stores 3 times a day.
Employees and customers must wear a face mask at all times.
Fashion shops must provide gloves for the selection of clothes and accessories
Cosmetic and fragrance : only purchases allowed, consultation and cosmetics testing are forbidden
The creative industry will be allowed to start operating from 10 February 2021 onwards.
This includes animation production, music production, studio production, digital music composition and recording, pre-production, filming, live streaming – all without a live audience.
Filming and production is allowed from 8 AM until 10 PM.
Production studios must obtain special production certification from FINAS, which includes a name list of people working on the project, and negative COVID-19 test results at least 3 days before production begins.
Up to 30% of the management team, up to a maximum of 20 people, are allowed on site.
Food and drinks must be packaged and taken away.
Face-to-face casting is not allowed.
Centralised training programs can resume for teams playing in the Malaysia Football League (MFL), Malaysia Hockey League (MHL) and Sepak Takraw League (STL) starting 15 February 2021.
The liberalisation of other individual sports are being considered, and will be announced shortly.
Dining In At Restaurants : Our Opinion
Dining in at restaurants and cafes poses special risk with COVID-19, because it involves :
sitting indoors for an extended period of time,
sharing the room with strangers
not being able to wear face masks while eating or drinking
talking while having a meal
Photo Credit : CGTN
A distance of 1 metre may not be sufficient to mitigate the risks of getting infected by a COVID-positive person in the same cafe / restaurant.
Arguably, letting a family of 10 dine at the same table in a private room is far less risky than letting a couple sit at the same table in a common room with other couples.
The risk comes not from how many people are sitting at the same table, but their relationship. Sharing the table with people you live with is ZERO RISK, but sharing the room with strangers – that’s the real risk.
However, it doesn’t mean it is a safe account. At least 61 people have looked up the same number.
Oddly enough, when he asked for the bank account for the company (whose SSM record he furnished above), he issued him an invoice at a different company, and told him to bank it into “his relative’s company” instead :
Fact #3 : Kashayam Is Used In Ayurveda, Not Allopathic Medicine
The handwritten recipe claims that it was described by an allopathic doctor.
Allopathy refers to modern, science-based medicine, as opposed to homeopathy, Ayurveda and other “alternative” kinds of treatments.
Kashayam is a medicinal tea concoction that is only used in Ayurvedic medicine. No doctor trained in science-based medicine would ever prescribe such a “treatment”.
Fact #4 : Turmeric, Cloves, Lemon + Ginger Will Not Kill SARS-CoV-2
Turmeric, cloves, lemon and ginger are common ingredients in Asian cuisine, so if they do really work against the SARS-CoV-2 virus, Asian countries would not be affected by COVID-19.
Yet, India saw her COVID-19 CASES rise from 8,000 per day in June 2020, to over 97,000 per day in September 2020!
Fact #5 : This Kashayam Recipe Was Confirmed False In June 2020
This Corona Kashayam recipe has been circulating since June 2020, and was confirmed false by Dr. Govind Khati, Dean of the RA Polar College of Ayurveda in Mumbai, who said that it was only an “immunity booster“.
All these ingredients help in improving immunity against normal colds, coughs, and fevers but have their own limitations in terms of action. They only help in reducing pressure on the lungs
COVID-19 : How To Keep Safe During MCO!
Here are a few simple steps to stay safe :
Avoid suspected cases or disease hotspots, like hospitals, if possible!
Fact #3 : Breastmilk Can Change Colour With Diet / Medication / Supplement
In addition to natural changes in the body, breastmilk can also change colour with diet and/or medication / supplements.
Foremilk can look white or even bluish, while hindmilk can look creamy white or yellow.
Breastmilk can turn green, if you eat a lot of vegetables or certain herbs or supplements, or green-coloured drinks like Gatorade.
Beets and orange- or red-coloured drinks, can turn your milk pink, orange or even red in colour!
If your breastmilk looks brown (rust-coloured) or dark orange, it just means there is some blood in it. It may also get blood-tinged if you have cracked nipples.
Infographic Credit : VeryWell
Fact #4 : A Small Study Found COVID-19 Antibodies In Breastmilk
A small study of 15 mothers who contracted and recovered from COVID-19 found significant secretory Immunoglobulin A (sIgA) and some IgG antibodies in 12 of their breastmilk samples (80%), but not for IgM.
This is a preprint, which has not been peer-reviewed, and a very small study. Therefore, it only suggests that further research is warranted.
It also does NOT suggest that the detected antibodies have any protective effect on the child. That requires… yes, MORE RESEARCH!
Fact #5 : Scientists Are Looking At Breastmilk Transmission Of COVID-19
Scientists are concerned that the SARS-CoV-2 virus can also be transmitted from the mother to the child through breastmilk, so they did a living systematic review of mothers with COVID-19.
A total of 46 mother-infant dyads were selected for the study, in which all mothers were COVID-19 positive, but only 13 of their infants tested positive.
Photo Credit : Healthline
When their breastmilk samples were tested, 3 came back positive for SARS-CoV-2 particles, while the other 43 were negative.
Of the 3 mothers whose breastmilk had SARS-CoV-2 particles, only one infant tested positive for COVID-19. However, it was impossible to know how the infant was infected – through breastmilk, respiratory droplets from the mother, or even another infected close contact.
It is important to note that this does NOT mean SARS-CoV-2 can be transmitted through breastmilk. It merely means more research is required!
The fact that the other two infants did not contract COVID-19 from their mothers also is not proof that breastmilk protects against SARS-CoV-2. It merely means, yes – MORE RESEARCH is needed!
Dine-in is allowed but limited to 2 persons per small table or 4 persons per large table*, but must follow the Food Sector SOP. * Warning :Not from the same family!Maximum 2 persons from the same household can dine in.
Food deliveries, drive-through purchases and food take-aways are encouraged.
Night markets are allowed to open from 4 PM until 12 AM.
Petrol stations are allowed to open from 6 AM until 12 AM, except for those on highways – they can open 24 hours
Public buses, express buses, MRT, LRT, ERL, Monorail, taxi and e-hailing services are allowed to operate.
Taxis and e-hailing vehicles are limited to 2 passengers, and allowed to operate from 6 AM until 12 midnight.
Food deliveries are allowed to operate from 6 AM until 12 midnight.
All transportation and delivery vehicles involved in industry, business, and manufacturing are allowed to continue as normal, including cross-district and cross-state travel.
COVID-19 : How To Keep Safe!
Here are a few simple steps to stay safe :
Avoid suspected cases or disease hotpots, like hospitals, if possible!
A video claiming that OLDTOWN White Coffee used pork in their curry mee has gone viral, leading to an official investigation by the authorities!
Find out what happened, and what the FACTS really are!
Viral Video : Pork In OLDTOWN Curry Mee?
In the video that went viral on Facebook and WhatsApp, a man accused OLDTOWN White Coffee of using pork in their curry mee.
He pokes at the red-coloured meat, and insists that they put in 5-6 slices of pork.
For our foreign readers who may not understand, pork is haram (forbidden) for Muslims.
KPDNHEP Investigates Claims Of Pork In OLDTOWN Curry Mee
The accusation is so serious in Malaysia, that the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) launched an investigation.
Five KPDNHEP Selangor officers inspected the OLDTOWN White Coffee restaurant in Subang Jaya on 13 November 2020, and took samples of the alleged pork used in their curry mee.
Note that this officer is holding a packet of BBQ Chicken, and pointing at its halal stamp.
The Truth : There Is NO Pork In OLDTOWN Curry Mee!
Here is the short verdict on the viral video. It’s a FALSE ACCUSATION, and there is NO PORK in OLDTOWN White Coffee’s curry mee.
This is yet another viral video that has been proven to be FALSE, and here are the reasons why…
Reason #1 : JAKIM + KPDNHEP Confirmed The Claim As FALSE
After investigating the claim, both JAKIM and KPDNHEP confirmed that the claim in the video is false.
The meat used was chicken, not pork, as alleged by the man in the video.
JAKIM also warned the public not to make baseless accusations, while OLDTOWN is consulting their lawyers to determine if they should take action against those who made the false accusation.
Reason #2 : Char Siu Is Not Always Pork
It is likely that the man in the video mistook the red-coloured meat as char siu – barbecued pork.
However, char siu versions of other meats like chicken, beef and venison are available for Muslims, and those who prefer not to eat pork.
After all, the char siu seasoning is made from honey, five-spice powder, red fermented bean curd, dark soy sauce, hoisin sauce and red food colouring, and can be applied to most meats.
In fact, OLDTOWN White Coffee uses chicken char siu in their curry mee, which is clearly visible in their product shot :
Reason #3 : OLDTOWN White Coffee Is Halal-Certified
OLDTOWN White Coffee is a chain of halal-certified restaurants. That means they have to abide by these rules :
Equipment used shall be free from najs, does not contain any hazardous materials and results in side effects to the products produced;
Appliances / brushes from animal hair are not allowed;
The arrangement of equipments and goods in the factory shall be neat, tidy and safe;
Workers are not allowed to live in the premise compound. If it is necessary, living quarters for the workers shall be:
a. having separate entrance to the premise compound;
b. no direct passage way from the worker’s living quarters to the premise compound; and
c. there is a control mechanism on the movement in and out of workers.
Non-halal food/ beverages are not allowed to be brought into the premise compound;
The premise shall have an effective control system from premises that process/ prepare non-halal materials;
All central kitchens and outlets for chain restaurants/ franchise/ food court shall apply for halal certification; and
Liquor and materials sourced from liquor is strictly prohibited to be in the halal kitchen and hotel including the storage area.
While it is not necessary for Muslims to eat only from halal-certified restaurants, a valid Halal certificate means they undergo periodic inspections to ensure they follow the rules.
Reason #4 : Chicken Is Much CHEAPER Than Pork
One of our reader, Johari Jeffrey, points out that chicken is much cheaper than pork.
So it wouldn’t make sense for any business to substitute chicken for a more expensive meat like pork.
The CMCO SOP limits restaurants to 4 people per large table, so is it possible for a family of 4 to get fined RM 1,000 per person for dining at a restaurant?
Claim : RM4K Fine For Family Of 4 At Restaurant During CMCO
This was the claim that has gone viral on WhatsApp :
A family of 4 went to celebrate Birthday dinner at a restaurant in 2 cars . Police came to check and since their ic have to same address , each of them is fined RM1000. Reason is only 2 in 1 family can go out each time during CMCO.
File picture of police at a restaurant. Not related to article.
myBurgerLab recently posted a private conversation they had with a student, exposing him for being rude and asking the public to “help roast this fella“.
To help “roast” the student, they shared his name and the college he was studying at, even tagging his college publicly. This has led many to wonder if they weaponised social media to cyberbully the student.
Find out what happened, and why this has incensed some netizens into speaking out against what myBurgerLab has done.
myBurgerLab vs Student : What Happened?
On 3 July 2020, a BERJAYA TVET College student privately messaged myBurgerLab to ask for help with his college project.
When he did not receive a reply after 2 hours, he sent them a rude comment, “Useless company.. Asking stuff didn’t even reply shit”
That kickstarted a conversation which myBurgerLab later posted publicly, asking the public to “Help roast this fella“, sharing his Facebook profile and the college he was from, even tagging his college in their post.
But after a public lash-back, they edited their post, not once, not twice, but FIVE TIMES, with these changes :
removing their call to roast the student for his rude remarks
removing their tagging of BERJAYA TVET College
crossing out the student’s name in their screenshot of his Facebook profile page
While many of those who read the posts universally agreed that that the student was rude, many pointed out that myBurgerLab’s response was far from professional.
Quite a few felt that sharing the student’s Facebook profile page while asking their supporters to “help roast” him was disproportionate, and can even be considered as cyberbullying the student.
Christopher Gomez wrote a great piece below in the Beyond Malaysia group, which he kindly shared with us.
We are covering this issue to remind everyone about the dangers of cyberbullying.
While businesses may be unfairly attacked on social media, it doesn’t give them the right to weaponise it and send their supporters to target someone they don’t like.
We say this to myBurgerLab and everyone else who supported their actions – SAY NO TO CYBERBULLYING!
myBurgerLab : Exposing A Troll Or Cyberbullying A Student?
by Christopher Gomez
After reading and assessing the contents, I’m of the opinion that Burger Lab should be brought to task.
They insulted the student. Then even went to the extent of publicly shaming this student, his mother and his school. And if all those acts weren’t horrible enough, they went on to ask the wider community to ‘attack’ him via roasting him publicly.
Via their edits, you might see that it seems to look like their response was seemingly thought out, intentional, and meant to cause ‘hurt’.
And they made 5 edits. It took them 5 (FIVE) edits over the span of an hour, to seemingly justify their actions.
In the edits they made to that post, it seemed to me that all this was “content” for them. Perhaps to them, whether the outcome out of all this was good or not-so-good, it’s still publicity for them.
To me, their response to the student seemed premeditated.
To me, they weaponized social media.
They got upset and took it out on a “kid”, his mother and even on his school, and then they weaponized their social media following by seemingly attempting to get their audience on their side and perhaps even riled up, and attack the student (and perhaps even his parents/family/school).
To me, their use of the word “repercussions” in this context shows the kind of company, Burger Lab, is. They seem to demonstrate clearly that they knew what they were doing, when they put out their response. They shamed the boy, his parents and his school.
And their “apologies” line in Point No. 5 of their post, shows me how much they just wanted to quickly brush aside their mistake and then turn the focus back on trolling/bullying the kid.
In Point No. 3 of their post, they even go to the extent of justifying their actions and downplaying the dangers of revealing a user’s identity ( irrespective if it is was an in-real-life identity or a pseudonym ).
BTW, take note that in Point No. 4 of their post, they admitted that they were shaming him in public. But they justified it by showing that their action was some kind of ‘service to society’.
I strongly urge Malaysians to really think about how they spend their money in Malaysia. In the United States, Japan and many of the countries in the EU, you’ll see that the public stops their patronage of a business when that business behaves poorly. That’s consumer activism at its easiest — it’s simple, quick and effective.
Even in Singapore this form of consumer activism is actively practiced. When businesses behave like jerks (no matter what the reason may be) Singaporeans respond by not supporting them.
I’m writing this to encourage each of you to really think about where you want your money to go?
I’m calling a spade a spade — I would be furious with my kid if he or she did this ( in real life or on social media ) but potentially putting my child in harms way is disgusting and life threatening. The way Burger Lab went about this, they should be reported and charges should be brought against them.
Heck, I am sure none of you will tolerate your kid behaving this way, but if you received a response such as this from a company, you know they have put your child’s life (for the present time and future) in danger.
Approximately two months ago, it was reported in the Malaysian media that we lost a young lady to cyberbullying. The whole country was in shock. The local authorities are still working on this problem, and are trying to find solutions.
So as a group, as a community let’s be part of the solution. Begin by:
Stopping your support for businesses that bully, are seemingly proud that they behave like bullies, encourages others to bully, and are seemingly proud they were able to try to encourage others to bully.
Stopping our support for business that endanger the lives of our kids, exploits the kindness of our community, and encourages us to behave in such a horrible and potentially irreversibly damaging way.
I, now, personally think Burger Lab doesn’t deserve to be in business. Is there a possibility that their management will respond the way World of Buzz did? Maybe. But there’s more and more evidence out there that shows that the staff of a company behaves according to a company’s culture, and the company’s culture is set in place and nurtured by its management. Malaysian companies or companies operating in Malaysia cannot keep giving excuses, shoddy apologies and shoddy solutions and keep remaining in business.
Granted, the student who sent the private message was rude, but he could have been cyber-bullied (and is probably already being cyber/bullied) to the point of no return. Personally, this is something I can’t overlook, and I can’t forgive.
myBurgerLab vs Student : Latest Updates
On 5 July 2020, the controversy led myBurgerLab co-founder Renyi Chin to post a public statement :
Hey everyone. I hope everyone is having a great weekend. It’s time to address the issue.
First of all, my name is Renyi and I’m one of the cofounder of myBurgerLab. I’ve been responsible for maintaining the voice and direction of myBurgerLab for the most part, since its inception in 2012. So for those assuming we hired an intern and he “screwed up”, nope, it was me. I replied to him and made the post.
While it may seem like we all have split opinions on this, allow me to explain why I replied and posted as I did. Roast me personally later.
The myBurgerLab team addresses hundreds of messages every other week on social media – some nice, some unkind but mostly harmless. One thing though, we always make it a point to attend to every educational request, especially for projects. Yes, we do miss out on some, but we’ll always try to reply and make time to take a call, zoom, or even meet up. Don’t take my word for it, our record will show that we‘ve always been advocates for higher learning and are active participants in that process.
Almost all educational project collabs are productive and insightful, for both the student and the company. But every now and then we do get requests from students that can be really absurd. We even have students basically asking us to write their report for them (student: I give you questions, you type out answer can?).
On Friday afternoon, a student sent us a pm on FB, and expected an immediate reply. We usually attend to non-pressing matters after office hours. Unfortunately, he chose to hurl insults at us after just two hours before we had a chance to reply. With this, I already knew that we would not afford him the time that could be better spent on others. In my usual tone, I told him to bugger off nicely. Which was then met with more insults. If you think I should have acted professionally, I did.
My intention doing what I did thereafter, is to let everyone know that just because you are sitting behind a screen, it gives you no right to be abusive. It’s never ok to mistreat people in the service industry just because we are here to serve, that doesn’t make it okay for you to spit on us. In response, I wanted to bring light to his abusive online persona. Yes, I agree that the original post calling to roast him was wrong. It was intended to be a joke, a poor attempt at that, and was unfortunately taken into another direction. I corrected the post accordingly after reading the comments. I apologize for the poor choice of words in the original post.
I believe that calling out a bully is not bullying. In the face of any abuse, speak up. We shouldn’t be afraid to stand up for ourselves and for the people we care about. We are here to service our customers and to serve the community however we can. As with everyone else in the service industry, we have to deal with the occasional rude and inconsiderate customer, with a smile and as professionally as we can. But if ever a customer berates us or insults the team, we will not tolerate it. And if any member of our staff is faced with such abuse, we will stand up for them.
That is what I personally chose to do. I took a stand for the brand that I love and the brand that we all spent so much time and energy growing. No one is gonna call it “sh*t” and get away with it, especially unprovoked. Look, I’d be the first to admit we aren’t perfect, if our service or burgers are not up to standard, let us know, we always welcome the feedback and will strive to do better. But in this case, the student was malicious to start with and I had no intention to let it slide.
So if you feel disappointed that I did it. I’m sorry. But I’ll stand up for my brand over and over again (with a better context) if need be.
At the moment, we are working closely with the Berjaya school team to rectify what was done wrong and I’ve personally volunteered my time for community service in the school (as a form of accountability on my part) to whichever capacity they see fit.
For those that pm me to check in on me, and sent words of solidarity, thank you. And to those who still don’t see eye to eye with me, Okay, in all fairness, you can roast me now or choose to have a dialogue. Your call. I’ll attend to it when I can.
On 6 July 2020, myBurgerLab further edited their post, removing the student’s Facebook profile after he apologised to them.
They also stated that they will be working with the school to “provide better quality education and work experiences for the betterment of the industry“.
Obviously, myBurgerLab believes that they were completely in the right to post the student’s private messages as an object lesson in the consequences of being rude to a business.
It is unfortunate that they do not see the danger in asking people to teach the student a lesson. That goes beyond just publicly shaming someone for acting like an asshole, and is far beyond what the student deserves for a few seconds of stupidity.
Again, we would like everyone to be aware about the dangers of CYBERBULLYING. Those with significant social media presence should be particularly careful in how they respond.
Remember – with great power, comes great responsibility…
We fact-check an article by Mvslimfeed, claiming that science supports Islam’s declaration of pig as haram with proofs.
This is not a critique of any religion or dietary preference, but the TRUTH about pigs and pork.
Science Supports Pig As Haram With Proofs? : A TLDR Summary
Here is a quick summary of Mvslimfeed’s false claims about the pig and its meat, pork :
Eating pork infects you with tapeworm : FALSE
Pigs eat garbage and human shit : FALSE
Factory-farmed pigs are overdosed on antibiotics : MISLEADING
Pork infects 100,00 Americans a year with Yersinia enterocolitica : MISLEADING
Cooking won’t kill pig parasites : FALSE
Pork has twice the fat of beef : MISLEADING
Pork eaters have hundreds of diseases : FALSE
Pigs spread influenza to humans : MISLEADING
Pigs are toxic because they don’t perspire : FALSE
Pigs cannot be killed with poison : FALSE
Science Supports Pig As Haram With Proofs? A Detailed Debunking!
Here is our detailed examination of Mvslimfeed’s false claims about pigs and pork, and the real FACTS.
Claim #1 : Eating Pork Infects You With Tapeworm
Eating pork can cause over 70 different types of latent diseases as their body contains many toxins and deadly parasitic worms like tapeworm, roundworm, pinworm, hookworm, etc. These worms and diseases easily pass into human body and causes severe illness.
These worms can enter the human body through the mouth, anus, nose, or skin, with most species attaching themselves to the intestinal tract, damaging body. The most dangerous of these worms are tapeworms.
These tapeworms when enter brain cause memory loss, If it enters the heart it can cause heart attack, in the eye it can cause blindness, and in the liver it can cause liver damage. It can damage almost all the organs of the body.
Our Verdict : FALSE
Pork, like other kinds of animal meats, may harbour zoonotic diseases. That is why it is important to properly handle and cook them.
Parasitic worms like tapeworm, roundworm, pinworm, hookworm, etc. also exist in other animals that are halal for Muslims to consume – chicken, cows, buffalo, fish and so on.
Unless you consume raw meat (from any animal) infested with parasitic worms or their cysts / eggs, there is no danger. In fact, only certain parasitic worms can effectively infect a human.
The pig tapeworm (Taenia solium) can infect humans through undercooked pork, but generally does not cause any symptoms beyond abdominal pain, nausea, diarrhoea or constipation.
Taenia solium worms do not invade the brain, heart, eyes or liver. So claims that they can cause memory loss, heart attack, blindness or liver damage are categorically FALSE.
On the other hand, if one eats food contaminated with human or pig faeces containing tapeworm eggs, that can cause neurocysticercosis, leading to seizures or epilepsy.
We should point out that cattle have a similar tapeworm that can infect humans too – Taenia saginata.
Like pig tapeworms, the beef tapeworm infects humans through raw or undercooked meat, causing similar symptoms – abdominal pains, diarrhoea or constipation, etc.
If you wish to avoid parasitic worms – don’t just avoid pork. AVOID ALL MEAT.
Claim #2 : Pigs Eat Garbage And Human Shit
A pig is a filthy animal as it eats from garbage and human excreta. It will eat anything from urine, dirt, its own feces, decaying animal’s flesh, maggots or decaying vegetables. Eating so much of filth naturally makes them unfit for human consumption. They even eat the cancerous growths off other pigs or animals.
Some people may object that farm grown pigs aren’t dirty or filthy to which the response is that they are kept in a combined place where they live together and eat filth which a farmer fail to know.
Our Verdict : FALSE
Pigs are opportunistic omnivores. That means they will eat almost everything they’re fed.
In farms, that may range from corn- and soy-based animal feed to processed food waste. That’s no different from what cattle and poultry are fed.
Do pigs eat insects? Yes, in the wild, pigs will feed on insects, as well as small mammals. However, they mostly eat plants.
Do pigs feed on their own faeces, urine, decaying animal flesh or cancer growths on other pigs or animals? No. Those are just LIES.
Claim #3 : Factory-Farmed Pigs Are Overdosed On Antibiotics
It is estimated that 70 percent of factory-farmed pigs have pneumonia when they go to the slaughterhouse. When so many pigs stay together at a farm they are more prone to diseases and filth. They are given an overdose of anti-biotics and other vaccines to keep them disease free which in turn goes into human body.
Our Verdict : MISLEADING
In intensive farming, up to 30% of a herd may get infected (Taylor, D. J. (1995). Pig Diseases) with up to half the herd dying. So the claim of 70% of factory-farmed pigs getting pneumonia is likely to be fabricated.
It is true that antibiotics are used to prevent diseases in factory-farmed pigs. However, antibiotics are also used to prevent diseases in other factory-farmed animals like cattle, poultry and even fish.
So the statement, while partly true, is intentionally misleading.
We should point out that you can avoid antibiotics in your food by opting for meat harvested from free-range animals, whether they are pigs, chicken or cattle.
Claim #4 : Pork Infects 100,000 Americans A Year With Yersinia Enterocolitica
A 2013 Consumer Reports analysis of U.S. pork chops and ground pork samples found widespread (69 percent) presence of a bacteria called yersinia enterocolitica. This bacterium infects around 100,000 Americans a year, especially children, and can cause fever, diarrhea and abdominal pain in humans.
Our Verdict : MISLEADING
While the claim is accurately sourced from Consumer Reports, it is intentionally misleading.
Yersinia enterocolitica does not just affect pork, but other animal meats like beef and chicken. And it is prevented by adequately cooking the meat.
If we want to be intentionally misleading like Mvslimfeed, we would also point out that Consumer Reports also posted that ground beef and even romain lettuce contaminated with E. coli O1O3 or Salmonella have sickened and even killed people.
The fact of matter is – food safety is a concern whether you are eating pork, beef or vegetables. Stay safe by adequately cooking your food!
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Claim #5 : Cooking Won’t Kill Pig Parasites
Pigs carry several parasites into their body which doesn’t go off even after proper cooking. One of the biggest concerns with eating pork meat is trichinosis or trichinellosis.
This is an infection that humans get from eating undercooked or uncooked pork that contains the larvae of the trichinella worm. There is a common misconception that these worms die when cooked properly, again it’s a false notion. One in six people in the US and Canada has trichinosis from eating trichina worms (roundworms), which are found in pork.
These worms are found in the flesh of pig and the diseases caused by eating pork are incurable once it reaches beyond a certain stage.
The disease of trichinosis causes typhoid, arthritis, rheumatism, gastritis, meningitis, gall bladder trouble etc. The disease lodges itself in the brain, intestines, muscles and spinal cords.
Our Verdict : FALSE
Trichinella is a parasite that is prevalent in many mammals, not just pigs. Notably, it is a HUMAN parasite – you can be infected by Trichinella parasites even if you have never consumed pork in your entire life.
Trichinella infections in farmed pigs is actually rare. It is more commonly found in wild pigs, home-raised pigs, or free-range pigs because they are more likely to eat food contaminated with Trichinella.
Trichinella is also effectively eliminated by cooking pork properly – 63°C or higher for 3 minutes or longer. So the claim by Mvslimfeed is categorically FALSE.
Claim #6 : Pork Has Twice The Fat Of Beef
Pork contains fat. Almost more than twice as much as beef contains. It has very little muscle building material and contains excess of fat. This fat gets deposited in the vessels and can cause hypertension and heart attack. America is home to the most obese people in the world.
Our Verdict : MISLEADING
As any chef can tell you, the amount of fat in any animal meat is dependent on the cut. So it would be misleading to claim that pork has twice as much fat as beef.
For example, 100 grams of pork belly has 54 g of fat, yet 100 grams of pork tenderloin only has 3.5 g of fat, while 100 grams of beef tenderloin can contain as much as 25 g of fat.
We should point out that fat is prized in beef cuts, with the rib eye boasting up to 37.6 grams of fat. Connoisseurs pay top dollar for steaks that are well-marbled with fat.
Claim #7 : Pork Eaters Have Hundreds Of Diseases
Pork-eaters aren’t healthy at all rather they store only fat in their body which makes their body home to hundreds of diseases which we even can’t pronounce.
Our Verdict : FALSE
The human body stores excess calories that we consume as fat, irrespective of whether we obtained them by eating carbohydrates (bread, rice) or animal meats (pork, beef, chicken)… or beer.
And anyone who has hundreds of diseases in their body will likely be dead… except in the imagination of the Mvslimfeed writer.
Claim #8 : Pigs Spread Influenza To Humans
Influenza or flu is one of the most lethal illnesses that pigs share with humans. This illness is harboured in the lungs of pigs during summer and tends to effect pigs and humans in the cooler months.
Our Verdict : MISLEADING
Influenza is a very large family of viruses, infecting all kinds of mammals. They do not all transmit from animals to humans, although some do.
The 2009 swine flu pandemic was particularly severe, which was estimated to have killed about 284,000 people across the world.
Even so, it was not a very lethal disease, with a mortality rate of just 0.01-0.03%. It only killed so many people because it infected hundreds of millions of people around the world.
COVID-19, which has a bat origin, is far more lethal, with a mortality rate that is 100X higher – 1-2%. It has already killed over 471,000 people as of 22 June 2020.
The 2009 H1N1 swine flu also spread from human to human, and had nothing to do with whether you eat pork or not.
Claim #9 : Pigs Are Toxic Because They Don’t Perspire
One of the reasons why pork is haram in Islam is unlike other animals pigs don’t perspire. Since they don’t sweat all their toxic excretion is absorbed by their meat and these meats are consumed by humans. So, pal if you eat pork, you eat the toxic chemical excretion of pigs.
Our Verdict : FALSE
Pigs have sweat glands but they are not functional (eccrine) sweat glands. That means they are not used to regulate the pig’s body temperature.
Instead, they are apocrine glands that do not secrete sweat but an oily substance. They therefore function like scent glands.
Sweating in mammals is not the main way of excreting toxins. It is, by large, a way to regulate the body temperature. The same toxins excreted in sweat is disposed in far larger quantities in the urine and faeces.
What little minerals, lactate and urea that isn’t excreted in a pig’s (hypothetical) sweat is not absorbed by its flesh but excreted in its urine / faeces.
That is also why people who live in cold climates do not die from toxins building up in their bodies, just because they don’t sweat.
Claim #10 : Pigs Cannot Be Killed With Poison
Pig meats are also poisonous and they can’t be killed with normal poisons such as strychnine. Farmers often put pigs at the nests of venomous snakes to eat them up while they won’t be affected by the sting of the snakes.
Our Verdict : FALSE
This is such a ridiculous lie. Strychnine is highly toxic to pigs.
According to the Merck Veterinary Manual, the oral LD50 toxic dose is only 0.5-1 mg/kg for a pig. A cat, in comparison, has an oral LD50 dose of 2 mg/kg.
GrabFood has responded officially to the allegations that they are turning off restaurant availability according to commission rates.
We also asked them some questions of our own, and will update the article with their replies when we get them!
GrabFood Restaurant Availability Controversy : What Happened?
In case you missed the recent kerfuffle, Burgertory – a gourmet burger restaurant – recently accused GrabFood of quietly switching off their restaurant’s availability because of their lower commission rate and sales bucket.
Sean Goh, the Managing Director of Grab Malaysia, issued this press release to address those allegations.
First and foremost, we would like to address the misconception: we do not turn off any of our stores / restaurants based on commissions.
Secondly, during rainy days, or when there is a lack of delivery riders in a specific area, we automatically reduce the service distance to ensure that we can maintain our service levels. Once the availability of delivery riders has recovered, our service distance would resume to normal levels. Occasionally, this may result in stores being unavailable in a nearby location, but available in a further location. For example, Customer A may reside in Bangsar but only see restaurants available in PJ, because we have insufficient delivery partners within the Bangsar area at that specific time.
Thirdly, during festive seasons where some of our restaurant partners may be closed, we practice a precautionary ‘temporary pause’ based on feedback from delivery riders who cite that a restaurant is closed despite being available in our app. This is done to ensure we do not disappoint customers who may continue to order from restaurants who have not updated their operating hours especially during the festive season. Such was the case experienced by this specific restaurant partner.
Prior to Raya holiday period, we sent out multiple communications (emails and SMS) to remind our restaurant partners to update operating hours and how to easily reactivate their restaurants in case of a ‘temporary pause’. In this case, we apologise that we were not attentive enough to ensure our partner received and acknowledged our communications.
We also note that information that was provided by our support staff was inaccurate, and apologise for the heartache and impact to our restaurant partner.
In view of the pandemic, we empathise with our merchant partners whose income has been affected due to the lockdown and restricted operating hours, and have had to rely only on delivery services to generate income. We are continuously looking at different initiatives to help drive demand for them, such as our Local Heroes and Grab Small-Biz Relief fund which this specific partner was also a part of, but will strive to balance this with the need to ensure we continue to uphold our highest service level.
We welcome any partner who has any queries on this to reach out to us directly so we can address your concerns.
Our Questions To GrabFood On This Controversy
We took the opportunity to ask GrabFood to clarify some points not covered in their press release. We will update this article with their answers when we get them.
If bad weather or a lack of riders is an issue for a particular area, why was XXX restaurant marked as Unavailable, while other restaurants in the same vicinity are still Available?
Is there a verification protocol for your rider reports? Does GrabFood call the merchant to verify that they are closed, after a rider reports it?
The press release mentioned that GrabFood requested that restaurant partners update their operating hours. Did Burgertory or the other affected partners change their operating hours? If not, wouldn’t the operating hours remain the same?
What is this Temporary Pause you refer to? Why is there a need for it, and what exactly was the procedure to reactivate their restaurant?
The Raya holidays ended on 26 May 2020, but why are they still experiencing these issues?
Is there any reason why GrabFood support staff would claim that availability of a restaurant is based on the commission level, if that was never the case?
If the percentage of commission does not determine availability of the restaurant, does it affect prioritisation or visibility on GrabFood?
Can GrabFood explain to our readers the difference in commission paid by the various restaurants, and what advantage they would have for paying GrabFood more commission, as opposed to less?
Does sales bucket affect store availability? Does it also affect prioritisation or visibility on GrabFood?
There are concerns that the commission levels are too high – some 25% to 35%? Can you tell us the exact commissions, and breakdown of what goes to the riders, and what goes to GrabFood?
First of all, Grab issued an official press release, stressing they do not turn restaurants off based on commission rate, but there was no mention of the sales bucket.
In a Facebook comment, they said that Burgertory was switched off the first time, because a GrabFood rider arrived and found them closed.
However, Burgertory pointed out that they kept Grab updated on their operating hours, and the rider arrived late – after they closed at 8 PM, and they were not alerted to the rider’s report, or that they were being switched off.
Burgertory also posted a separate update, sharing that Grab told them other merchants “has paid campaigns with them, and the difference in the discoverability radius is to help with the campaign ROI“.
GrabFood Discrimination : Bad For Almost Everyone
If what they were told is true, then GrabFood is intentionally turning off visibility to potential customers, in favour of higher profits from their merchants.
They are no longer acting as a neutral platform, but becoming a gatekeeper of sorts, giving those who can pay more, greater access to customers.
This is naturally bad for merchants, who already have to pay rather exorbitant commission – 25% to 35%. With such a discriminatory system, they will be forced to pay more just to stay visible on their platform.
This is also bad for customers, because our choices will be limited to what GrabFood decides makes them more money, not what’s actually available.
They would be essentially deciding who you should order your food from. And limiting you, not to those with better food ratings, but those who can pay them more.
Eventually, food prices will go way up, because merchants have to increase their GrabFood commissions to “stay visible”, and the additional cost will be added to your meals.
It’s not bad for everyone though. As long as customers remain ignorant, restaurants will be “encouraged” to pay GrabFood more money. It will work out great for GrabFood.
Burgertory vs GrabFood : What Happened?
Here are the details of the Burgertory vs GrabFood scandal. It started with a Facebook post by Burgertory on 4 June 2020 :
We are really disappointed and upset with the partnership with GrabFood.
We have been on-boarded to GrabFood for more than a year now, and we have been a cooperating partner.
Not until recently that we found out GrabFood has been very non-transparent in their assignation for restaurants availability in terms of radius.
We have been receiving a lot of complaints from our customers about GrabFood not showing the availability to deliver within reasonable distance, and we thought this is due to GrabFood system that is set to be within a specific distance in each area.
However what triggered the following case was on 26 May 2020, when we were alerted by our staff that GrabFood was unavailable for that day (imagine the sales that we lost, especially during this COVID period whereby businesses are struggling). Our sales from GrabFood on that day is ZERO. Upon checking, we realized other restaurants in same area is available but not us.
Hence we reached out to GrabFood merchant support via live chat and given the response that they off our restaurant availability from the back-end due to differences in commission rate by different restaurants, which means the restaurants which signed higher commission rate with them will get the priority and ‘be available in more places’. And they switched on our availability back after our call.
We were very upset and escalated to the manager. He then gave us another explanation that GrabFood will allow restaurants with larger ‘sales bucket’ to appear in more places. If that’s the case, it’s discrimination against small businesses, or any businesses that have menu selling items with lower price.
We gave feedback to them that this is not acceptable. And the manager promised to get back to us again after discussing with the team. It’s been a week and we hear nothing from them.
Yet it happened again today..! We realized they ‘turned off’ our restaurant again after checking from the app. Hence we wrote a complaint again, and same cycle happened… (same canned response, and they switched back on)
We are deeply disappointed with such partnership relationship. Does this mean that we have to always check if our restaurant has been hidden from the platform? These occurrences have broken the trust, we don’t know when their system will discriminate against us again and only switch back on after we found out and reach out to them each time. This is totally unfair to small and medium businesses.
After the public uproar, GrabFood quickly reached out to them the very next day to “discuss the issue”.
They clarified that Burgertory did not get “switched off” because of their lower commission, but did not explain why some restaurants get “switched off”, while others don’t.
We are truly humbled by the support from many of you and empathy shown by some of the business owners as well. Just want to give a quick update for those who has asked us about any update from GrabFood after the post yesterday:
They have reached out to us this afternoon to further discuss the issue, and clarified that the switch-off wasn’t due to commission factor, though we still don’t know the reason behind why certain restaurants in the same area are switched off unknowingly. We will continue to discuss and provide feedback to their team and hope that this will not happen again.
The reason why we decided to share the experience is to clarify what it might have impacted many of us as small & medium businesses. This is a year like no other and we empathise with all local businesses that are struggling to survive. We’re touched by some the responses we received yesterday, this is the time we strongly feel what brings Malaysians together.
Apart from this, all of us from Burgertory team is really thankful for all the support to our business shown by our community, especially everyone of you, in what are the toughest of times. We always strive to sustain and provide a better F&B experience to all our customers. Hope all of us can stand strong together in unity through this tough times. Stay safe!
Burgertory vs GrabFood : What Are Other Merchants Saying?
Here is a selection of what other merchants posted on their own experiences :
Renee Tan : Happens to my restaurants all the time especially “crunch time”. Suddenly customers calls & dm come flooding our inbox’s asking why does our restaurant appear “offline”?!
Juan Lyn : I’m currently handling a chain of restaurant online delivery support and we are also facing the very same issue with you. The same reasons given above “sales bucket” size. And our ticket size on average is already around RM50.
Voxism Lim : Happens to our outlet as well.. Exactly what happen.. The store beside is always open, where as mine is turned off (unavailable)
Alief Nurudin : My shop Meteora Cafe paid 28% commission to Grab. We NEVER appeared on the app unless you searched for us manually. We have experienced the SAME thing. Suddenly, NOT AVAILABLE.
Can COVID-19 spread through fruits and vegetables? A Hong Kong laboratory claimed to have found the evidence…
Find out what the facts are, and how to safely purchase fruits and vegetables to avoid COVID-19!
Can COVID-19 Spread Through Fruits & Vegetables?
This message has been circulating on WhatsApp for a few days, claiming that a Hong Kong laboratory found trace amounts of the COVID-19 virus on the skin of fruits and vegetables long after an infected person touched them.
From trusted source in Hong Kong today:
“In our laboratory, we found trace amount of the virus on the skin of fruits and vegetables after 12 hours of being touched by another customer who was infected.
We recommend our staff to avoid salads. Do not eat the fruits within 48 hours of purchase, or pour some boiling water over the fruit before cutting. Berries, apples, cucumbers and tomatoes are the worst because some people eat the skin.
This explains why the virus is spreading faster in the west than asia. Most Asians do not eat salad and very few people eat the skin of any fruit.
We have to assume anything that comes from outside our home within 48 hours is infected. Shoes, clothes, our hair, all food.”