The Touch ‘n Go eWallet app was quietly restored to the Apple App Store, as quietly as it was removed earlier!
Here is what we know so far…
Touch ‘n Go eWallet Is Now Back On Apple App Store!
Apple quietly removed the Touch ‘n Go eWallet (TNG eWallet) from the App Store in the first week of May 2022.
The TNG eWallet download page earlier stated “App Not Available – The app is currently not available in your country or region“.
It was also removed from the App Store search listing. The Boost eWallet now appears, instead of the TNG eWallet.
Even though the Touch ‘n Go eWallet app is no longer available in the Apple App Store, you can continue to use it if you had already installed it earlier.
The TNG Digital team stated that they are working to resolve the issue with Apple, and confirmed that the app that is installed in your iPhone will continue to work with all features fully-functioning.
Fortunately, the Touch ‘n Go eWallet (TNG eWallet) app was quietly restored to the Apple App Store on 11 May 2022.
Was Touch ‘n Go eWallet NFC Feature Removed For Apple Users?
Neither Apple nor Touch ‘n Go eWallet stated why the TNG eWallet app was removed from the App Store.
At that time, believed Apple removed it because of the recently-added NFC top-up feature for physical Touch ‘n Go cards.
That’s because Apple Pay is the only mobile wallet / eWallet allowed to use the iPhone and iPad’s NFC capabilities for contactless payments.
That limitation has resulted in an antitrust charge by the European Union :
The European Commission has informed Apple of its preliminary view that it abused its dominant position in markets for mobile wallets on iOS devices. By limiting access to a standard technology used for contactless payments with mobile devices in stores (‘Near-Field Communication (NFC)’ or ‘tap and go’), Apple restricts competition in the mobile wallets market on iOS.
The Commission takes issue with the decision by Apple to prevent mobile wallets app developers, from accessing the necessary hardware and software (‘NFC input’) on its devices, to the benefit of its own solution, Apple Pay.
However, the newly-approved Touch ‘n Go eWallet version 1.7.73 continued to feature the NFC reload option.
Therefore, it seems more likely that Apple removed the app earlier due to the Face Verification feature in the Touch ‘n Go eWallet app.
In fact, the new Touch ‘n Go eWallet version 1.7.73 now lacks the Face Verification feature. Their FAQ also stated that :
Face verification is being upgraded for iOS users, this feature will be temporarily disabled. Kindly use your PIN as alternate authentication.
The previous version of Touch ‘n Go eWallet could have contravened this App Store Review Guidelines rule :
2.5.13 Apps using facial recognition for account authentication must use LocalAuthentication (and not ARKit or other facial recognition technology) where possible, and must use an alternate authentication method for users under 13 years old.
But at least Apple iPhone users can rest assured that they will continue to get the latest Touch ‘n Go eWallet app. They just have to live without the Face Verification feature for now…
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.
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