Tag Archives: Digi Telecommunications

How To Get Special Deals On Maxis Mobile + Broadband!

If you want the very best mobile + broadband deals from Maxis, there is only one way – you must first quit Maxis! Here is how it worked for me…

Don’t Bother Asking For Special Deals On Maxis Mobile / Broadband!

I have been a loyal Maxis customer for many years, and every time my contract comes up for renewal, I will ask for special deals to stay on. The most I will get is a free smartphone to renew my contract for another 2 years.

But finally, I had enough. I was stuck with 0-1 bar of mobile connectivity from March until September 2023, and Maxis wouldn’t even compensate me for the poor reception. So I gritted my teeth and waited out my contract.

Once my contract expired, I quickly decided that I would save over RM1,900 per year migrating to Digi. But out of (misplaced?) loyalty to Maxis, I called their customer care hotline, and even went to a Maxis Center to check if there are any deals for me to stay on.

As usual, Maxis had nothing to offer me as a loyal customer. But there was a surprise for me this year – I will not be receiving a free smartphone to continue my contract, unless I choose to upgrade to the new Maxis 5G plans… with an increase, of course!

So learn from my experience – don’t bother asking Maxis for any special deals to stay on as a loyal customer. To be fair, other telcos likely don’t offer deals to loyal customers to stay on as well. But I have only been a Maxis customer, and can only speak from my own experience.

Read more : Switching From Maxis To Digi Saves Me RM1.9K / Year!

How To Get Special Deals On Maxis Mobile + Broadband!

I discovered that the only way that Maxis will ever offer me any special deals to stay on, is if I actually quit their service. And even then, Maxis only did it at the very cusp of my migration process.

When Maxis was ready to hand over my five mobile numbers to Digi, a member of their retention department called me and offered these great deals to stay on.

Existing Maxis 4G Package : RM423 Per Month

First, I should point out that my existing Maxis package bundled a RM98 principal line with four supplementary lines, and 100 Mbps fibre broadband. By bundling with broadband, my principal line has unlimited data, albeit only on the 4G network. There is no 5G connectivity.

However, Maxis only allows a single Share 48 supplementary line with 30 GB of data for the RM98 principal line. So I have to pay a ridiculous RM38 for the remaining three supplementary lines, with just 1 GB of data.

The total pre-tax cost was RM399 per month, or RM4,788 per year.

Maxis 4G Plans	4G Data	Cost
Postpaid 98	Unlimited	RM 98
Postpaid Share 48	30 GB	RM 48
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
100 Mbps Fibre	Unlimited	RM 139
Total Before Tax	–	RM 399

300 Mbps Broadband Offer : RM100 Per Month

First, Maxis agreed to match Digi’s offer of just RM100 per month for 300 Mbps. That’s RM39 (28%) cheaper than my current 100 Mbps plan, and RM49 (33%) off their current 300 Mbps plan.

Over two years, I will save RM1,176! But I was only getting this special offer because I was really quitting Maxis.

Bundled Broadband	Maxis Normal	Maxis Special	Digi
100 Mbps	RM 129	RM 90	RM 90
300 Mbps	RM 149	RM 100	RM 100

Special Maxis 5G Offer #1 : RM245 Per Month

For the five mobile lines, Maxis offered me a RM245 plan, which would give every user 120 GB of 5G data per month.

There is a 2-year contract, but Maxis will throw in five free smartphones – a Vivo Y36 (8 GB + 256 GB) or equivalent per account.

Not only does that give all of us a heck of a lot of mobile data, and a new smartphone per person, it is also RM15 cheaper than my current package!

Maxis 5G Plans	5G Data	Cost
Special Postpaid 49	120 GB	RM 49
Special Postpaid 49	120 GB	RM 49
Special Postpaid 49	120 GB	RM 49
Special Postpaid 49	120 GB	RM 49
Special Postpaid 49	120 GB	RM 49
Total Before Tax	–	RM 245

Special Maxis 5G Offer #2 : RM281 Per Month

Maxis also offered me a more expensive RM281 monthly plan, consisting of a principal line with 300 GB of data, and four supplementary lines with 50 GB of data.

It would come with a more expensive HONOR 90 smartphone with 12 GB RAM and 512 GB storage, with a 2-year contract.

I should point out that the supplementary lines are not only RM10 cheaper, they come with 50X more data, and 5G connectivity!!! Makes you want to tear your hair out, doesn’t it?

Maxis 5G Plans	5G Data	Cost
Special Postpaid 169	300 GB	RM 169
Special Postpaid 28	50 GB	RM 28
Special Postpaid 28	50 GB	RM 28
Special Postpaid 28	50 GB	RM 28
Special Postpaid 28	50 GB	RM 28
Total Before Tax	–	RM 281

Special Maxis 4G Offer : Only RM200 Per Month!

If I prefer to stick with 4G connectivity only, Maxis offered me a 4G-only plan for just RM200 a month, without contract or free smartphone.

Basically, my supplementary lines would now get a ton of data, and I would save RM60 per month on my existing Maxis package!

Maxis 4G Plans	4G Data	Cost
Special Postpaid 48	70 GB	RM 48
Special Postpaid 48	70 GB	RM 48
Special Postpaid 48	70 GB	RM 48
Special Postpaid 28	50 GB	RM 28
Special Postpaid 28	50 GB	RM 28
Total Before Tax	–	RM 200

Why I Declined The Special Deals On Maxis Mobile + Broadband!

While the special deals offered by the Maxis retention department were enticing – free phones! more data! more speed! – Digi still offered a substantially better deal.

My parents, for example, do not need 50 GB of data. They just needed something more reasonable than 1 GB, and I wanted to pay a more reasonable price for their lines.

On top of that, staying with Maxis would not solve my biggest problem – poor connectivity. I have been suffering from poor reception for six months (and counting), and sticking with Maxis for another 2 years was unthinkable.

Maxis may have once been known for having “better coverage” than other telcos. But if they cannot restore proper connectivity after 6 months (and counting), it’s time to move on. I also did not like the fact that they refused to compensate me for the poor connectivity all those months.

But this article is not about dissing Maxis. I wrote this article to share with you the best way to get such special deals from Maxis.

I called them, I even spent time at the Maxis Centre to talk to the staff. There was simply NO special deal or offer for an existing customer. You must literally quit Maxis – sign an agreement to port out to another telco, and be on the verge of switching, before Maxis will ever offer you these special deals.

Even if you want to stick with Maxis, you should still quit and port out to another telco at the end of your contract. This way, you will get access to these special deals. You will only lose out if you stay loyal.

As for me, I bid adieu to Maxis, and started my journey with Digi hours later. It was easy. You should give it a try!

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Support my work through a bank transfer / PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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Switching From Maxis To Digi Saves Me RM1.9K / Year!

I just saved over RM1,900 per year by simply switching from Maxis to Digi! Here is what happened!

Switching From Maxis To Digi Saved Me RM1.9K / Year!

My contract with Maxis just expired, and I decided to see if it was worth renewing with them, or switching to Digi. I had earlier asked my neighbours using Digi, and most of them seemed happy with their service.

So I compared the latest mobile and broadband packages from both Maxis and Digi, and I was shocked by how much cheaper Digi was, compared to Maxis. Take a look at what I found!

Existing Maxis 4G Package : RM423 Per Month

My existing Maxis package bundled a RM98 principal line with four supplementary lines, and 100 Mbps fibre broadband. By bundling with broadband, my principal line has unlimited data, albeit only on the 4G network. There is no 5G connectivity.

However, Maxis only allows a single Share 48 supplementary line with 30 GB of data for the RM98 principal line. So I have to pay a ridiculous RM38 for the remaining three supplementary lines, with just 1 GB of data.

The total cost was RM423 per month, or RM5,075.28 per year. Maxis offered to let me continue with this 4G-only package, but I would no longer get any free smartphone for a 2 year contract.

Maxis 4G Plans	4G Data	Cost
Postpaid 98	Unlimited	RM 98
Postpaid Share 48	30 GB	RM 48
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
4G Backup	Unlimited	RM 0
100 Mbps Fibre	Unlimited	RM 139
Total Before Tax	–	RM 399
6% Service Tax	–	RM 23.94
TOTAL PAYABLE	–	RM 422.94

New Maxis 5G Package : RM445 Per Month

If I wanted a free smartphone with a 2 year contract, I would need to upgrade to the new Maxis 5G plans. The existing RM98 4G plan has been replaced by a new RM109 5G plan – a RM 11 per month premium for 5G connectivity.

From what I understand, tying it with Maxis fibre broadband would still get me unlimited mobile data, but only on 4G. The 5G data is limited to 150 GB, which is more than plenty especially since 5G connectivity is limited.

What I cannot understand is why Maxis continues to limit this RM109 principal line to just one RM48 Share line. If I want all four supplementary lines to have more than 1 GB of data, I would need to upgrade my principal line to their RM199 plan! Ridiculous!

The only good news is they dropped the price of their 100 Mbps broadband from RM139 to RM129. But it makes more sense to upgrade to 300 Mbps for just RM149 per month. Even so, the new Maxis package works out to an unpalatable RM572.40 per month, or RM6,868.80 per year!

Maxis 5G Plans	5G Data	Cost
Postpaid 199	4G : Unlimited 5G : 300 GB	RM 199
Postpaid Share 48	30 GB	RM 48
Postpaid Share 48	30 GB	RM 48
Postpaid Share 48	30 GB	RM 48
Postpaid Share 48	30 GB	RM 48
4G Backup	Unlimited	RM 0
300 Mbps Fibre	Unlimited	RM 149
Total Before Tax	–	RM 540
6% Service Tax	–	RM 32.40
TOTAL PAYABLE	–	RM 572.40

Sorry, mum and dad, you guys are just going to have to put up with just 1 GB of data if we stick with Maxis.

With their sacrifice, I can get by with just paying Maxis RM445.20 per month, or RM5,342.40 per year. That’s a small 5% increase of RM267.12 per year.

This new package would also get me one of these smartphones with a 24-month contract:

Samsung A14
vivo A78
HONOR 90 Lite

Maxis 5G Plans	5G Data	Cost
Postpaid 109	4G : Unlimited 5G : 150 GB	RM 109
Postpaid Share 48	30 GB	RM 48
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
Talk and Surf 1	1 GB	RM 38
4G Backup	Unlimited	RM 0
300 Mbps Fibre	Unlimited	RM 149
Total Before Tax	–	RM 420
6% Service Tax	–	RM 25.20
TOTAL PAYABLE	–	RM 445.20

Digi 5G + 4G Package : Only RM286 Per Month!

But when I checked out the Digi plans, they completely wipe out Maxis.

The Digi RM90 principal line offers free 5G connectivity, with 60 GB of data per month. Unlike Maxis, tying up with Digi Fibre Broadband does not give me unlimited mobile data, but that’s okay – 60 GB is plenty.

More importantly, Digi lets me add up to six supplementary family lines, and their cheapest RM20 family line comes with 10 GB of data per month! That goes up to 15 GB with a 1-year contract, and 25 GB with a 2-year contract!

On top of that – Digi offers 300 Mbps fibre broadband for only RM 100 per month! Granted – there is no 4G backup, but that’s RM49 cheaper than Maxis! Would you pay RM49 per month for “4G backup”? Heck, no!

The Digi package is a mix of 4G and 5G, but that’s okay, because my parents no longer have to worry about how much data they have left.

Digi Plans	Data	Cost
Postpaid 90	5G : 60 GB	RM 90
Postpaid Family 20	4G : 25 GB	RM 20
Postpaid Family 20	4G : 25 GB	RM 20
Postpaid Family 20	4G : 25 GB	RM 20
Postpaid Family 20	4G : 25 GB	RM 20
4G Backup	NA	NA
300 Mbps Fibre	Unlimited	RM 100
Total Before Tax	–	RM 270
6% Service Tax	–	RM 16.20
TOTAL PAYABLE	–	RM 286.20

And here is the cherry on the top – for a 24-month contract, Digi gives you one of these two bonuses:

a free smartphone worth up to RM1,099 (HONOR 9o Lite / Samsung A14), or
extra 60 GB of mobile data, or
unlimited social media data, or
5 GB of international roaming data in 70 countries

Needless to say, this Digi package is a much better deal, as it only costs RM286 per month, or RM3,434.40 per year!

How Much I Save Over 2 Years Switching From Maxis To Digi

In the end, I switched to the Digi Postpaid 90 principal line, and gave all of my supplementary lines a decent 25 GB of mobile data.

Over a standard two-year contract, I will end up saving RM 3,281.76, and get a free smartphone worth RM 1,099. That’s a total saving of RM 4,380.76! Just think of what you can do with all that money!

If I renewed with Maxis, I would have upgraded to their new 5G plan to get that free smartphone and unlimited data. However, my parents would have to continue suffering with 1 GB of data, and I would have to pay an additional RM 3,816 over 2 years compared to Digi!

If I wanted my parents to have a decent amount of mobile data, I would have to really pay Maxis through my nose, and fork out an extra RM 6,868.80 – exactly twice of what the Digi package costs. It just doesn’t make sense to do that.

No matter how I calculate, it just doesn’t make sense (sen?) to stick with Maxis. I will save anywhere from RM1,900 to RM3,400 per year switching to Digi. It really pays to shop around!

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Support my work through a bank transfer / PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp

Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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Malaysia To Ban SMS With Personal Details!

Telcos in Malaysia will soon ban SMS messages with personal information, as part of the MCMC’s initiative to prevent scams! Here is what you need to know!

Malaysia To Ban SMS With Personal Details!

On Sunday, 2 July 2023, four Malaysian telcos – Maxis, Celcom, Digital and U Mobile will ban SMS messages containing personal information , as part of the MCMC’s initiative to prevent scams.

In addition to the May ban of SMS links, both local and international users will be prevented from sending any SMS message containing:

personal details
mobile or fixed line phone number
banking details like account number
MyKad number

All SMS messages containing these forbidden items will not be blocked, but their senders won’t be charged for those blocked messages.

Read more : Malaysian Telcos Ban SMS Links To Prevent Scams!

No Ban For SMS With Personal Details Via Short Codes

It should be noted that this ban on SMS messages with personal details do NOT apply to businesses using legitimate Enterprise short codes. They will still be allowed to issue SMS messages with URLs (links), phone numbers, and personal details.

Here are the current Enterprise short codes for Celcom and DIGI, from which you “may” continue to receive SMS messages with hyperlinks (URLs) and personal information.

Telco	Enterprise Short Codes
Celcom	CelcomDigi / EASYRELOAD Celcom / CELCOM 2000 / 2901 / 20000 / 78888 28888 / 28882 / 22288 / 28282 / 22888 2001 / 22002 / 22009 / 21888 / 22022 / 22033 / 22162 / 22244 / 22262 / 22990 / 23000 / 23222 / 23777 / 25000 / 25555 / 26664 / 26668 / 26674 / 26680 / 26699 / 27100 / 27200 / 27999 / 28000 / 29888 / 29992 / 29999 / 39131 / 39140 / 39146 / 39170 / 39172 / 39230 / 39231 / 39240 / 39254 / 39258 / 39281 / 39291 / 39442 / 39466 / 39470 / 39471 / 39496 / 39504 / 39505 / 39506 / 39509 / 39513 / 39514 / 39515 / 39518 / 39881 / 39437 / 39132 / 39133 / 39144 / 39162 / 39177 / 39498 / 39502 / 39511 / 39512 / 39495
Digi	CelcomDigi / Digi / DigiRewards 200 / 2901 / 2691 / 5001 / 27676 20000 / 21000 / 28879 / 28888 / 28882 / 22288 / 28282 / 22888

Maxis has 5-digit short codes like 1XXXX, 2XXXX, and 6XXXX, but has chosen to block SMS messages containing personal information from their Enterprise short codes:

In order to prevent individuals from becoming online scam scams, the Malaysia Communication and Multimedia Commission (MCMC) has issued a directive to all telcos on 14 February 2023 to block sending and receiving of short messaging service (SMS) from local, international mobile numbers and applications containing below contents:

URL link and any clickable link e.g. shorten URL; shorten URL;
Request for user’s personal information e.g name, IC number, account number and
Mobile and fixed line number

Blockings are being implemented in stages; started from 2 May 2023 for SMS between individuals; the next and last stage is the blocking of SMS containing the above 3 elements from mobile and applications such as Enterprise SMS service and Maxis IoT SIM from 2 July 2023.

Recommended : Scam Alert : Watch Out For Telegram Phishing Attack!

Risky SMS Ban Helpful, But Other Platforms Still A Risk

While this measure is really helpful in reducing scams, the ban is limited to SMS messages. It does not prevent scammers from sending similar scam messages through instant messaging platforms like WhatsApp, Telegram, Facebook Messenger, WeChat, etc.

I should also point out that links are not inherently bad. Links in messages, even SMS messages, are mostly safe.

Perfectly Fine

Clicking on a link to read an article / terms and conditions of a promotion
Clicking on a link to enrol in a promotion which does not require you to log into any website
Clicking on a link to check in for a flight, or get a travel update

However, they can be used to send you to a phishing website which is designed to look like a genuine bank / payment website. Hence, it is critical that you should NEVER log into any website through a link.

NEVER DO THIS

Clicking on a link to log into a bank website
Clicking on a link to make a purchase or payment
Clicking on a link to log into any account / email

Phishing attacks work by tricking you into going into a fake website that looks like the real website. But you still have to log into the fake website to give the scammers your login details.

If you click on a link, and you are asked to login – this is likely a phishing attack. But don’t worry – as long as you refuse to log into any website after clicking on a link, the phishing attack fails.

Please Support My Work!

Support my work through a bank transfer / PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.

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FREE 1GB Internet Now Extended To Full 24 Hours!

All five Malaysian telcos finally agreed to extend the daily free 1GB Internet to the full 24 hours! Here are the details!

FREE 1GB Internet For COVID-19 Lockdown!

As part of the Short-Term Economic Recovery Plan (ERP) announced by the Malaysian government, every Malaysian resident were given 1GB of free Internet every day during the COVID-19 lockdown.

However, they only provided the 1GB of free Internet from 8 AM until 6 PM daily. Presumably because it’s meant for working and learning at home.

FREE 1GB Internet Now Extended To Full 24 Hours!

Some three weeks after Malaysia started its economic recovery, all five Malaysian telcos finally agreed to let people use the daily Internet quota after 6 PM.

Maybe they finally realised that working and learning at home doesn’t actually stop at 6 PM…

Free 1GB Internet Now Usable For Full 24 Hours

Celcom, Digi, Maxis, U Mobile and Telekom Malaysia announced that, effective immediately, the free daily 1GB Internet would be usable for the full 24 hours.

Free 1GB Internet Daily, Until 31 December

They also confirmed that the daily free 1GB Internet will be provided until 31 December 2020.

This daily complimentary 1GB Internet quota is on top of your existing plan’s Internet quota.

If you normally receive 1GB of Internet for a month, this will give you 31GB of Internet for the whole month – 1GB + 30GB (in a month with 30 days).

For Work + Learning, Not For Play

The daily 1GB Internet quota can be used for everything, except social media, video streaming, gaming and music streaming.

Free Access To Essential Services

On top of the daily 1GB Internet quota, all five telcos will provide free and unlimited access to essential COVID-19 related apps and services, like :

MySejahtera and MyTrace apps
CPRC Hotline
Malaysia Ministry of Health and World Health Organization websites

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The 2019 Digi Postpaid Family Plans Revealed!

Digi Telecommunications just revealed the all-new 2019 Digi Postpaid Family plans, that promise to offer equal data and calls for everyone on the plan!

Here is a quick primer on the new 2019 Digi Postpaid Family plans!

The 2019 Digi Postpaid Family Plans : Equal Data + Calls!

For the first time, the 2019 Digi Postpaid Family plans will offer the option for the supplementary lines to receive the same Internet Data Quota and Unlimited Calls as the principal line!

For example, a supplementary line user of the Digi Postpaid 120 plan will receive the same 40 GB data quota and unlimited calls as the principal line. Essentially, it is the same as the principal line!

Customers can add up to three supplementary lines at only RM 38 per line, monthly. This allows everyone in the family to enjoy worry-free phone calls and mobile Internet connectivity!

The Available 2019 Digi Postpaid Family Plans

There are four new 2019 Digi Postpaid Family plans :

Digi Postpaid 80 : RM 80 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 120 : RM 120 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 160 : RM 160 per month (principal) + RM 38 per month (supplementary)
Digi Postpaid 190 : RM 190 per month (principal) + RM 38 per month (supplementary)

The 2019 Digi Postpaid Family Plan FAQ

Where can when can I sign up for the new Digi Postpaid Family Supplementary line(s)?
Effective from 13 May 2019, you may sign up for the new family lines at any Digi Store or Digi Store Express, nationwide!
How many new Digi Postpaid Family lines can I sign-up?
You may sign a maximum of three (3) Supplementary line(s) under the all new Digi Postpaid Family per Principal line.
What are the bundled minutes and SMS offerings for Digi Postpaid Family?
Both yourself and your family lines will enjoy Unlimited calls and 300 SMS to all domestic networks.
How does the ‘Unlimited Calls’ work?
You get to enjoy daily Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excluding video calls, calls to special numbers and toll-free 1-300 number). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.
How does the All Day quota and Weekend quota work?
The All Day quota is valid for usage at any time of the day regardless of weekdays or weekends. Whereas, the Weekend quota is only valid for usage during the weekends, from every Saturday 12.00AM to Sunday 11.59PM. Both Internet quotas apply to all networks, both 4G and 3G networks.
Can I control my Internet allocation to my free family lines?
Principal line may opt to subscribe to Data Sharing at RM10 monthly. Principal line is only able to control the Internet quota allocation and deallocation of its own quota to all the Supplementary line(s), however Internet quota for each of the Supplementary line may not be shared and controlled by Principal.
Does the new Digi Postpaid Family line(s) get to rollover any unutilized Internet quota?
No, any unutilized Internet quota for the supplementary line(s) will be forfeited at the end of each bill cycle.
What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?
No, you will not be charged extra when you or your family line(s) exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.
Can I use the new Digi Postpaid Family to access the Internet when I am roaming? Will I be charged extra?
Your family line(s) can enjoy 5GB Internet and 60mins voice calls for roaming at selected countries/mobile operators at RM35/month. Alternatively, you and your family can opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators. For more detail, please refer to our Roaming section.
Can I use the bundled Internet quota, minutes and SMS under the new Digi Postpaid Family when I am roaming?
All Internet quota, minutes and SMS bundled under the new Digi Postpaid Family are applicable for domestic usage only i.e. within Malaysia network. Any usage on Roaming will be charged on top of your monthly fee at per standard rates based on Pay-As-You-Use basis.
I am an existing Digi Postpaid 80 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line?
Yes, you may sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 and above. Then you sign up as your Supplementary line for only RM38/line monthly.
I am an existing Digi Postpaid 68 subscriber; can I sign up for the new Digi Postpaid Family plan as my Supplementary line?
Yes, however you are required to upgrade your existing Principal plan Digi Postpaid 68 to Digi Postpaid 80 and above. Then you sign up for a supplementary line under the new Digi Postpaid Family plan i.e. Digi Postpaid 80 Family as your Supplementary line for only RM38/line monthly.

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Digi Launches Huawei P20 With Indoor Skydiving Experience!

SHAH ALAM, 6 April 2018 – As part of the launch of its latest device bundles featuring the new Huawei P20 series, Digi Telecommunications Sdn Bhd (Digi) invited guests to try out the new smartphone at AirRider, an indoor skydiving simulator.

Digi Launches Huawei P20 With Indoor Skydiving Experience!

Guests were given a chance to experience using the Huawei P20’s leading edge camera technology featuring the all new Leica Dual Camera to take photos of fast moving and dynamic subjects at AirRider’s vertical wind tunnel.

Digi’s new device bundles come at attractive prices that make it easily affordable. Now, customers can own the new Huawei P20 from as low as RM40 a month.

The Huawei P20 (128 GB) is priced from RM 959 to RM 1,835
The Huawei P20 Pro (128 GB) is priced from RM 1,119 to RM 2,405

To top it off, these plans also come with Digi’s borderless experience which offers zero roaming charges in 10 countries including Australia, Brunei, China, Hong Kong, Indonesia, Myanmar, Philippines, Singapore, Taiwan and Thailand.

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The New Digi 900 MHz Network Spectrum Explained

Digi Telecommunications activated their new 900 MHz network on 1 July 2017, promising wider coverage and better signal penetration in buildings. In this article, we will share with you why this matters to you as a consumer.

The New Digi 900 MHz Network Spectrum Explained

The 900 MHz and 1800 MHz spectrum were originally reserved for use by 2G networks, but in February 2016, the Malaysian Communications and Multimedia Commission (MCMC) reallocated certain bands for use by 3G and 4G LTE networks. Digi was allocated 2 x 5 MHz of 900 MHz and 2 x 20 MHz of 1800 MHz for 15 years.

According to Digi Chief Technology Officer, Kesavan Sivabalan, the Digi 4G LTE network reaches 86% of Malaysians in 295 cities and major towns today, while the faster LTE-Advanced (LTE-A) network covers 45% of populated areas in Malaysia, covering 80 cities and towns.

The new 900 MHz spectrum not only extends the reach from the base stations, but also penetrates walls better to offer stronger indoor coverage.

To educate consumers on the advantages of the new 900 MHz network, Digi created this advertorial :

Currently, the Digi 4G LTE 900 MHz spectrum covers only 15% of the population in 51 cities and towns. There is an emphasis on rural areas, due to the greater reach of the 900 MHz spectrum, and the lower likelihood of network congestion.

Digi on the MRT

Digi also took the opportunity to announce that their network is also available throughout the underground sections of the newly-launched MRT line. This means Digi customers will enjoy seamless connectivity at all times, while riding on the MRT.

“Customers can stay connected and reachable at all times while they travel on the MRT. They can continue to stream content like music and videos, play online games or even catch up on the reading their favourite websites. This is just another example of what we mean when we say we have the infrastructure in place to cater to our customers’ ever-changing and evolving digital lifestyles,” Kesavan added.

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The Digi Freedom to Internet Offers Explained!

Digi just launched Digi Freedom to Internet, offering more value, convenience and exclusive services. But there are not one, or two, but FOUR Digi Freedom propositions. Confused? We summarise the new Digi Freedom to Internet offers, so you know what exactly they mean for you!

The Digi Freedom to Internet Offers

First, let us remind you that freedom is NOT free – Digi is not giving away anything free. What they’re offering is a clearer, easier way to manage your costs while getting the services you want at a lower cost.

In this video, Digi’s Head of Digital Product & Services, Prashant Pathmanaban, and Benjamin Tan, Digi’s Head of Postpaid, gives an in-depth presentation of the Digi Freedom to Internet offers. There is even a hilarious short video starring pindaPanda!

Digi Freedom to Internet consists of four “Freedom propositions” – Music Freedom, Video Freedom, Gaming Freedom and Roaming Freedom.

Music Freedom

All Digi Postpaid and Prepaid customers, who have been with the company for at least six months, will receive an upgrade of their Music Freedom quota – from 1 GB to 5 GB. This is the music streaming quota monthly for music streaming services such as Spotify, Joox and Smule.

Video Freedom

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For only RM 5 per month, Digi customers can buy 5 GB of video streaming quota to get access to and watch premium TV series and movies on Viu. Digi will offer launch a similar offer for iflix and Tonton very soon.

Gaming Freedom

Digi Postpaid and Prepaid customers can now purchase in-game items for their favourite Steam and Garena game titles, such as League of Legends, Dota 2, Counter-Strike and FIFA, without debit or credit cards. With Gaming Freedom, they can simply choose to pay through their Digi accounts.

Digi will also offer exclusive gaming offers like unique collectible top-up cards, in-game items, as well as access to top gaming events. Their first gaming offer – a series of League of Legends collectible top-up cards will be offered for sale beginning 1st July 2017.

Roaming Freedom

Customers on the Digi Postpaid 110 plan or better will enjoy free roaming in 8 countries – China, Hong Kong, Taiwan, Singapore, Thailand, Indonesia, Myanmar and Brunei. Customers on the Digi Postpaid 80 plan will just pay a small RM 10 fee to enjoy the same benefit.

Digi will also offer Internet passes from only RM 5 per day, and a 3-day combo pass (2 GB Internet + 30 minutes of calls) for RM 25 per day.

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The Digi iFleet Fleet Management System Revealed!

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On 8 June 2017, Digi Telecommunications revealed to us the first IoT solution to debut from their Connected Vehicle project – the Digi iFleet fleet management system. This is a B2B solution targeted at commercial vehicles, offering an all-in-one solution for businesses to track their vehicle fleet in real-time.

Digi Connected Vehicles

Digi is transforming from its beginnings as a telecommunications provider into a digital company. To diversify their revenue streams, they are leveraging their 4G+ network to offer IoT solutions. Their Connected Vehicles project is the first of many IoT verticals that Digi is venturing into.

Digi is particularly interested in the commercial vehicle market, which boasts more than 27.6 million registered vehicles. The market is also projected to grow at 60,000 additional vehicles per year. With SPAD ICOP safety guidelines requiring these vehicles to have real-time tracking systems, this is a huge market for a fleet management system. This is where the new Digi iFleet service comes in.

Digi iFleet Fleet Management System

Digi iFleet is a B2B solution targeted at commercial vehicles. This is the first IoT solution Digi is introducing from its range of Connected Vehicle offerings. This fleet management service enables businesses to track their fleet in real-time. Digi believes it’s the most robust all-in-one solution in the market, with the following advantages over its competitor :

All inclusive solution that takes care of hardware, software and connectivity at one go
Advanced tracking technology providing greater fleet insights to improve business productivity
Driver behaviour insights and scoring to instil safe driving culture
A continuously evolving value-added solution introducing features beyond tracking, such as smart fuel management and usage-based insurance (UBI) ready to name a few

While Digi is rather late to the fleet management market, they believe that Digi iFleet will disrupt the market with its end-to-end system, and affordable fee with no major cost outlay. How does Digi iFleet do that? For that, we have Selina Wong, the Digi iFleet Product Manager, who explains it all in this video.

The Digi iFleet solution consists of both hardware and a cloud-based service. When a business signs up for iFleet, a tracking module will be attached to the battery of their vehicles. The tracking module has independent sensors and a built-in modem that transmits data to the Digi iFleet system every 10 seconds. It also has an internal battery that last 4 hours, and 8 MB of flash storage.

If necessary, Digi can enable roaming for vehicles that need to cross national borders during their deliveries. Otherwise, the internal flash storage is sufficient to store about a month’s worth of data. The module is designed to transmit the data whenever it is within range of the Digi network.

According to Digi, iFleet is already being used by logistic providers like SnT Global, and piloted across diverse industries like FMCG, automobile and infrastructure with brands such as Peugeot, Kia, Gamuda and Citylink.

Digi iFleet Price & Availability

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Digi iFleet is available to all Malaysian enterprises at just RM 90 per vehicle per month.

Companies that are Digi Enterprise Business customers will be entitled to a special offer. If they sign up by 30 June 2017, they only need to pay RM 75 per vehicle per month – a 16.67% discount.

Coming Soon In 2H 2017 : B2C & UBI Solutions For Private Vehicles

Digi will introduce a B2C connected vehicle solution in 2H 2017 that will offer private vehicle owners a solution that encompasses tracking, driver safety, vehicle security and smart in-vehicle services for an affordable price.

In addition, Digi is also preparing to introduce usage-based insurance solutions when the insurance tariff is liberalised in July 2017. They will allow private vehicle insurers the capability to price motor insurance premiums according to actual individual vehicle or fleet performance. This will reward good drivers with lower premium payments.

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Digi ESL One Malaysian Qualifiers Kicks Off This Weekend

25 November 2016 – Digi Telecommunications Sdn Bhd (Digi) announced that it is the title sponsor for the upcoming Digi ESL One Malaysian qualifiers which kicks off this weekend.

Digi ESL One Dota 2

ESL One is the biggest and most prestigious international e-sports tournament with a number of video game titles being contested including the hugely popular Dota 2. ESL One is likened to being the World Cup of e-sports and this is the first time the Dota 2 qualifiers and global finals are being held in Malaysia. The Global ESL One Dota 2 finals has a prize pool of USD$250,000.

“Digi’s ambition is to be our customers’ favourite partner in digital life so the decision to tie up with ESL for the Digi ESL One tournament was an easy fit. We are not just bringing together top local talent to compete, but competitions like this are great for gaming fans who want to watch their local heroes battle it out with the world’s best. This partnership is also about bringing our customers what they love,” said Chan May Ling, Digi’s Head of Marketing Services.

“We are on a journey to discover Digital Champions. Digi is a strong supporter of e-sports and professional gaming in Malaysia and as part of the local gaming community, we want to nurture local talent and help them achieve their fullest potential in this growing professional sport,” said Chan.

“We have plenty of world class talent right here and ESL choosing Malaysia to host the global finals is a testament to the quality of our local gamers. Our local teams are no strangers to the world stage and have brought recognition to Malaysia’s competitiveness in e-sports,” she added.

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The local leg of the Digi ESL One qualifiers will be held in phases around the country with the first rounds kicking off this weekend. Winners from phase one proceed to the second phase before a national champion emerges to represent Malaysia in the global finals which will be held in Arena of Stars Resort World Genting from 6 to 8 Jan 2017.

Digi will also award the winning team from the local qualifiers with a sponsorship deal to help prepare them for competing against the world’s best during the global finals.

Other than going to the tournament venues to watch the matches, fans of the sport and competing teams can follow the action by streaming the battles live on YouTube Gaming, Tonton or Twitch. Digi Prepaid LiVE customers, in particular, get 8GB of free internet streaming quota every month to watch their favourite teams play.

In addition, Digi Prepaid LiVE customers also stand a chance to win VIP tickets to the competition in an exclusive contest that will be announced soon.

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New Digi Home Broadband Plans Announced

Subang Jaya, 15 November 2016 – Digi Telecommunications Sdn Bhd (Digi) today announced the availability of its latest home broadband plans that offer customers ample internet quota for streaming movies, TV shows and music from the comfort of their living rooms.

The new Digi home broadband plans address Malaysians’ changing demand for digital content. Malaysians are increasingly moving towards digital entertainment that allows them to watch content whenever and wherever they want rather than remain tied to time belts.

The New Digi Home Broadband Plans

All new Digi Home Broadband plans come with 19 free streaming channels partners at the moment including popular streaming services YouTube, Dailymotion and a slew of Astro’s and Media Prima’s radio stations. Those using any of these channels can stream for free without using up their monthly internet quota.

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Customers can also look forward to enjoying live and on-demand content and offers from top content providers like dimsum which streams the Best Asian content, iflix, Netflix, Astro on the Go, Tonton, HyppTV Everywhere, Viu and HeroTalkies. Music streaming partners in this Digi Broadband offer include Spotify, Sing! Karaoke by Smule, Deezer, Raku, Apple Music, Joox and many more.

Customers who sign up for the new plans now get a 30-day access to 11 premium channels on Astro on the Go for free and 2 months full access to iflix (worth RM20), sponsored by Digi.

The new Digi Home Broadband plans are affordably priced at RM30, RM60 or RM100 and give customers the flexibility of choosing either a prepaid or a postpaid payment method depending on the plan. The plans come with 6GB, 20GB and 50GB internet quota respectively.

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Digi VoLTE (Voice-over-LTE) Is Now Available!

Shah Alam, 26 October 2016 – Digi Telecommunications Sdn Bhd (Digi) today announced that the Digi VoLTE (Voice-over-LTE) feature is now available on its 4G LTE network nationwide. VoLTE is a next-generation voice call technology that allows customers to enjoy better voice call quality for those with VoLTE-capable devices such as the newly launched Apple iPhone 7 and iPhone 7 Plus.

Digi VoLTE

With Digi VoLTE, voice calls are connected over a 4G LTE network. Up to now, cellular voice calls in Malaysia for all telcos are generally made over 2G and 3G networks. The higher bandwidth of the 4G LTE network makes it ideal to transmit higher fidelity voice calls that Digi customers can now enjoy. Along with that, Digi VoLTE also comes with a noise cancellation capability that eliminates most background noise for a clearer call experience.

Another advantage of VoLTE is that it allows customers to simultaneously surf the web, download or stream content from the internet at 4G LTE speeds while engaged on a voice call. Up to now, the need to use 3G or 2G infrastructure to connect voice calls means internet activity while on calls will not be as fast as experienced on Digi’s 4G LTE network.

“We are excited to bring this next-generation technology to customers. VoLTE is an evolution of voice call technology. We have been placing voice calls on the 2G and 3G network for years now and it’s a natural shift that we’re bring the higher capacity of our 4G network to offer customers a higher quality call experience.”

“We have been working hard to bring innovation to the market and VoLTE is one of the many things we have in the pipeline for our customers. This is yet another step forward as we move towards our ambition of becoming our customers’ favourite partner in digital life,” said Digi’s Chief Marketing Officer, Loh Keh Jiat.

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To enjoy these new features, which come at no additional cost, both devices making and receiving the call must be VoLTE-capable with the feature switched on and with both customers located within Digi’s 4G LTE coverage area. Digi’s 4G LTE network now reaches 78% of Malaysians nationwide in 225 major cities and towns making it widely accessible for those with the appropriate devices to enjoy an improved call quality.

Digi customers who bought the newly launched iPhone 7 and iPhone 7 Plus will be among the first to experience VoLTE as the smartphone comes equipped for it. Customers with earlier versions of the iPhone, including the iPhone 6S, 6S Plus, 6, 6 Plus and SE will also be able to enjoy VoLTE calls as long as they’ve upgraded their iOS version to 10.1 and activated VoLTE from the device settings. VoLTE capability in devices from other manufacturers will be rolled out soon in stages.

Meanwhile, customers with devices that are not VoLTE-capable need not worry as there are no changes to the way they enjoy Digi’s voice calls.

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New Digi Internet Sharing + Unlimited Calls Plans Explained

Today, Digi unveiled the new Digi Internet Sharing feature for all Digi Postpaid plans. They also announced two new Unlimited Calls plans as well as a Gadget Sharing plan. We will summarise the details for you below.

Digi Internet Sharing

From today onwards, Digi will allow any Digi Postpaid customer to share the principal line’s Internet quota with up to 6 supplementary lines for a fee of just RM 10 per month. You can control how much Internet quota each supplementary line receives. And if you run out of Internet quota, you can just top up instantly using one of these 3 top-up options.

Here is the Digi Internet Sharing summary with some additional details :

Any Digi Postpaid customer (principal line) can enable Digi Internet Sharing.
Digi Internet Sharing adds RM 10 per month to the principal line’s monthly fee.
The principal line and supplementary lines will share the principal line’s Internet quota.
Any excess Internet quota at the end of the month will not roll-over to the next month.
You can top-up the Internet quota multiple times, but each top-up lasts for 30 days after activation.
The principal line owner can set Internet quota on-the-fly for each supplementary line.

New Unlimited Calls & Gadget Sharing Plans

Digi also announced two new Unlimited Calls plans, as well as a Gadget Sharing plan.

The new Digi RM 48 Principal Line not only has unlimited calls to all networks, it also has Internet Sharing enabled. However, it only comes with 0.5 GB of Internet quota. SMS messages will be charged at regular rates, but messaging on WhatsApp and WeChat are free and do not count towards the Internet quota.

New Digi RM 48 Principal Line subscriptions also come with unlimited access to Digi’s Music Freedom streaming service and a year’s subscription to iflix. It will also come with 100 GB of Digi Capture cloud storage.

The new Digi RM 38 Supplementary Line offers unlimited calls to all networks, as well as unlimited SMS messages to 3 Digi friends and 30 GB of Digi Capture cloud storage. New subscriptions will come with 120 days of Music Freedom streaming service and 60 days of iflix access.

Finally, the Gadget Sharing plan allows you to share your mobile phone’s Internet quota with your other digital devices. For RM 10 per month for each additional line, your devices can get access to mobile Internet and share the principal line’s Internet quota.

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Still Confused?

If you are still confused, we will let Praveen Rajan Nadarajan, Digi’s Head of Digital Services, explain the new plans to you.

Here are some examples of how you can share your Internet quota on Digi with your gadgets or family members :

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