If you are one of the many Maybank (MBB) customers who got hit by the Facebook Ads scam, here is how you can recover your money, and prevent it from happening again!
Facebook Ads Scam Hits Many Maybank Customers!
Many Maybank customers are complaining that they are being charged for fraudulent Facebook Ads advertisement campaigns!
They discovered that their debit cards were charged for Facebook advertisements that they never approved.
Stephanie Wong : I think i am a very cautious person as I did not link my card to any platform or make purchase through any unsafe website at ALL, but it still happens to me.
I found out the money deducted from my bank acc through multiple continuous transactions yesterday, then I called Maybank customer service immediately.
They helped me to cancel the card but then the thing happened again this morning.
@ruffleseed : I heard tens of millions of Ringgit were reported misappropriated through @facebook
on multiple bank over the past few weeks.
Delete your phone number from Facebook now and do not let @messenger handle your SMS.
@MyMaybank has yet to answer us re: this intrusion.
Read more : Facebook Ads Scam Hits Many Maybank Customers!
Maybank FB Ads Scam : How To Recover Money?!
Generally, you should NEVER use a debit card because it does not offer the protection a credit card does – money is withdrawn directly from your bank account.
However, Hafizah Ayko who was once a victim shared her experience on how she managed to recover money, even though the scammers used her debit card to run those Facebook advertisements.
Disable Your Debit / Credit Card
First, you need to quickly disable your debit or credit card. You can call up the bank, or in Maybank’s case:
Step 1 : Log into your Maybank2U account.
Step 2 : Go to Cards, and select Manage My Debit Card.
Step 3 : Select Debit Card – Replace, Renew, Activate & Block.
Step 4 : Select Block Debit Card. You will need to get a replacement card from any Maybank branch later.
Recommended : Must You Disable Facebook Auto-Fill To Block Scams?!
Disable Facebook Ads
Step 1 : Go to your Facebook account, and select See all.
Step 2 : Select Ads Manager.
Step 3 : You should see a bunch of fraudulent advertisements running. Turn all of them off.
Recommended : Beware Of Telegram Screenshot Hack + Scam!
Ask Facebook For Refund
Step 1 : Go to Ad account settings, and select Report a problem at the lower right corner.
Step 2 : Select Ad Policy or Fraud. Then select Fraudulent Activity.
Step 3 : Explain your situation the best you can, and upload any screenshots you have, and send the report.
After that, Facebook should respond that they would issue a refund for the fraudulent transactions in 3-5 business days!
Alternatively, you can submit report unauthorised or unknown charges to Facebook using this online form.
Recommended : Can SIM Swap empty bank accounts without warning?!
Ask Maybank For Refund
Step 1 : Download the Maybank Dispute Form.
Step 2 : Print or directly fill in the information into the PDF form.
Step 3 : Email the form to disputemgmt@maybank.com.my, together with any relevant screenshots, within 20 days from the closing date of the billing period.
After that, Maybank should respond that they would issue a refund for the fraudulent transactions in 3-5 business days!
Maybank FB Ads Scam : How To Prevent It From Happening Again?
Here are some ways to prevent getting hit by the Facebook Ads scam, whether you are a customer of Maybank, or other banks.
Do NOT Use Debit Cards
First, you should NEVER use a debit card if you can help it. You should certainly not use it online, or register it on any online or mobile payment platform, whether it’s for Apple Pay, Google Pay, or Facebook Pay. It doesn’t matter if Bill Gates or Elon Musk or BTS endorses it. DO NOT USE DEBIT CARDS!
You should also never use your debit card to fund Facebook advertisements. Always use a credit card, which offers you some protection against such fraudulent transactions.
Monitor Your Credit Card Transactions
If you need to register your credit cards with online or mobile payment platforms, you must always monitor the transactions and report any fraudulent transactions right away.
Remove Your Credit Cards If Possible
If you register your credit cards for use with Facebook Ads, try to REMOVE them as soon as you are done.
Do NOT leave them registered to your Facebook Ads account, as a scammer or hacker who gains access to your Facebook account can run fraudulent ads using those credit cards without additional verification.
Enable PIN For Facebook Pay
If you are using Facebook Pay, a scammer who gains access to your Facebook account could potentially use the debit or credit cards you registered earlier to make fraudulent transactions.
To prevent that, you should enable PIN confirmation for Facebook Pay:
- Go to Settings in the Facebook website (not app).
- Go to Account Settings, and select Orders and payments.
- In the Orders and payments page, select Settings.
- In the Security section, select Require PIN Confirmation.
- You will be asked to enter a 4-digit number as your PIN.
- Key in the 4-digit number again to confirm your PIN.
After that, you will be required to key in the 4-digit PIN whenever you make a payment, or change your bank account details, or connect your payment info with other Meta apps.
Recommended : Can Greeting Photos + Videos Hack Your Phone?!
Turn On Two-Factor Authentication
To make it harder for scammers / hackers to gain access to your Facebook account, turn on two-factor authentication:
- Go to your Security and Login Settings.
- Scroll down to Use two-factor authentication and click Edit.
- Choose the security method you want to add and follow the on-screen instructions.
- Tapping your security key on a compatible device.
- Login codes from a third party authentication app.
- Text message (SMS) codes from your mobile phone.
Please Support My Work!
Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
Credit Card / Paypal : https://paypal.me/techarp
Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.
He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.
Recommended Reading
- Facebook Ads Scam Hits Many Maybank Customers!
- Must You Disable Facebook Auto-Fill To Block Scams?!
- SBF Accused Of Bribing Chinese Officials With $40 Mil!
- Is WHO Planning To Take Control Of Internet?!
- BitiCodes Scam Alert : Fake Celebrity Endorsements!
Go Back To > Cybersecurity | Money | Tech ARP
Support Tech ARP!
Please support us by visiting our sponsors, participating in the Tech ARP Forums, or donating to our fund. Thank you!