Tag Archives: Corporate IT

China Fines Didi Global $1.2 Billion For Violating Laws!

China Fines Didi Global $1.2 Billion For Violating Laws!

China just fined Didi Global a whopping $1.2 billion for violating its cybersecurity, data security and privacy laws!


China Fines Didi Global $1.2 Billion For Violating Laws!

On Thursday, 21 July 2022, the Cyberspace Administration of China (CAC) announced that Didi Global breached the country’s cybersecurity law, data security law, and personal information protection law.

The Chinese cyberspace regulator fined Didi Global 8 billion yuan ($1.2 billion), as well as a personal fine of 1 million yuan ($148,000) each on Chairman and CEO Cheng Wei, as well as President Liu Qing (also known as Jean Liu).

The facts of violations of laws and regulations are clear, the evidence is conclusive, the circumstances are serious, and the nature is vile.

Didi Global responded to the regulator’s announcement with a contrite statement “sincerely” accepting the judgement and penalties :

We sincerely accept this decision, and resolutely obey it. We will strictly follow the penalty decision and the requirements of relevant laws and regulations, conduct comprehensive and in-depth self-examination, and actively cooperate with supervision and complete rectification carefully.

We will take this as a warning and further strengthen the construction of cyberspace security and data security, strengthen the protection of personal information, and earnestly fulfill our social responsibilities. We will serve every passenger, driver and partner well, and realize the safe, healthy and sustainable development of the enterprise.


What Did Didi Do To Incur China’s Wrath?

According to an FAQ by the CAC, its investigators started their investigation of Didi in July 2021.

After conducting an extensive investigation, they found that Didi conducted data processing activities that “seriously affected national security”, and refused to comply with “the explicit requirements of regulatory authorities” and conducted “malicious evasion” of regulatory supervision.

They also stated that Didi Global committed 16 violations of China’s laws, including :

  1. Didi illegally collected 11.9639 million screenshots from its users’ mobile phone photo albums.
  2. Didi excessively collected 8.323 billion pieces of its users’ clipboard information, and application list information.
  3. Didi excessively collected 107 million pieces of passenger face recognition information, and 53.5092 million pieces of age group information, 16.3556 million pieces of occupational information, 1.3829 million pieces of family relationship information, and 153 million pieces of taxi address information.
  4. Didi excessively collected passengers’ evaluation of the drivers, when the app is running in the background, and 167 million pieces of precise location (longitude and latitude).
  5. Didi excessively collected 142,900 pieces of driver education information, and 53.976 billion pieces of “intent information”, 1.538 billion pieces of resident city information, and 304 million pieces of non-local business/travel information.
  6. Its users are frequently asked to provide “telephone permissions” while using its services.
  7. Inaccurate and clear description of user personal information processing, including device information.

The CAC noted that Didi started its bad practices in June 2015, and continued even after the Cybersecurity Law was implemented in June 2017, the Data Security Law started in January 2022, and the Personal Information Protection Law was implemented in November 2021.


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Name : Adrian Wong
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.


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How Central Medicare Leveraged Ruckus For Digital Transformation!

Find out how Central Medicare leveraged Ruckus network technologies to digitally transform and rapidly expand their business!


Central Medicare Undergoes Digital Transformation + Rapid Expansion

Central Medicare Sdn. Bhd. (CMSB) is a nitrile glove manufacturer, that started with a single manufacturing facility with 6 production lines and an annual manufacturing capacity of 1.1 billion nitrile gloves in 2015.

Based in Teluk Intan, Perak, Central Medicare has been undergoing a massive expansion and digital transformation plan that started in 2019.

They expanded to 27 production lines delivering an annual capacity of 8 billion gloves in 2020, and 34 production lines with an annual capacity of 11.6 billion in 2021.


How Central Medicare Leveraged Ruckus For Digital Transformation!

Peter Cheong, the IT Assistant Manager of Central Medicare, recently shared how they leveraged Ruckus network technologies for digital transformation during their rapid expansion plans.

As Central Medicare added more production facilities, it was becoming complicated to manage the rapidly expanding digital network.

After a thorough evaluation process that included top brands like Cisco, Aruba and Juniper, the IT team decided to leverage Ruckus network technologies for their new digital network.

They started creating their new digital network in 2016, using Ruckus ICX7150 network switches, and Ruckus ZoneDirector 1200 with R500 and R600 series wireless APs.

Both Ruckus switches and wireless APs allowed them to link and manage their different facilities in a centralised, unified manner.

The Ruckus wireless APs also allowed them to create an isolated Wi-Fi network for their customers and suppliers to use, hardening their network security.

The team also liked how Ruckus’ centralised management interface is so user-friendly, making it easy to manage for people who are not IT-savvy.

On top of that, the Ruckus KnowledgeBase is so comprehensive and easy-to-use that they can self-manage their network, without requiring any technical assistance.

All those advantages allowed the IT team to remotely manage their network during the COVID-19 pandemic MCO lockdowns.

The reliability of Ruckus network also shone through during the pandemic – Peter stated that they have not experienced a single failure, since they implemented their Ruckus network 5 years ago.

Central Medicare plans to continue leveraging Ruckus network technologies as they continue to expand their business and production facilities in 2022.


Please Support My Work!

Support my work through a bank transfer /  PayPal / credit card!

Name : Adrian Wong
Bank Transfer : CIMB 7064555917 (Swift Code : CIBBMYKL)
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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.


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Get Ready For The 5G Revolution In Malaysia!

5G will roll out in Malaysia in the near future, empowering Malaysians with next-generation wireless communications.

Are YOU ready for Malaysia’s 5G revolution?


What Is 5G? 

5G is a new wireless technology that offers significantly faster Internet connectivity speeds, and far less delay (called latency) than current 4G networks.

While 4G networks can deliver downloads speeds of 1 gigabit per second, with latencies as low as 70 ms, 5G networks will be able to deliver 10x better!

That next-generation level of improvement will power new capabilities in the areas of virtual reality, artificial intelligence, augmented reality and Internet of Things. It will transform a wide variety of industries, from transportation to agriculture and even education.


How Does 5G Work?

5G introduces a slew of new technologies that let it deliver much higher bandwidth, with almost zero delay :

Millimeter Wave Spectrum

With so many people using the same 4G spectrum, it is impossible to deliver high bandwidth.

5G networks avoids this problem by using millimeter wave frequencies between 30 and 300 GHz to make use of a new and different spectrum.

Massive MIMO

In addition to using millimeter waves, 5G networks can leverage on the massive MIMO technology to massively expand the number of users they can support by 22X or more!

This technology allows a 5G base station to fit many more antennas than a 4G base station, letting it to send and receive signals from many more users at once.


5G networks will use beamforming to more efficiently deliver your data, while reducing interference for people around you.

Full Duplex Transmissions

5G networks will introduce full duplex transmissions – their base stations can send and receive data from your smartphone at the same time – doubling download and upload speeds!


The Future of 5G In Langkawi, Malaysia!

Celcom collaborated with the Royal Malaysian Police and the Langkawi Municipal Council to explore the future of 5G technologies.

They started with the deployment of their 5G Safety and Security Smart City solution, with multiple 360⁰ UHD 4K panoramic live video surveillance cameras were installed at the famous tourist spots in Langkawi.

Leveraging 5G’s low latency and high data speeds, the Celcom 5G Safety and Security Smart City solution used Artificial Intelligence and video analytics to perform real-time monitoring with high-definition picture quality.

Celcom is also expanding its 5G use cases in Langkawi to cover Digital Defense for Beach Boundaries, Crowd Control Monitoring, Digital Control of Inbound and Outbound of Cargo, Fleet Management System, Geo-Fencing & Smart Perimeters, as well as 5G Fixed Wireless Access.


Celcom Blazes Path To 5G In Malaysia

The journey to 5G started in 2017, when Celcom became the first network operator in Malaysia to embark on a 5G trial, working with Ericsson to achieve a throughput of 18 Gbps.

Celcom and Ericsson enabled Malaysia’s first 5G hologram call, and demonstrated an autonomous vehicle that connected over a live 5G network in April 2019.

Celcom then launched their first 5G Live Cluster Field Trial at Celcom’s headquarters in Petaling Jaya on 26 July 2019.

The 5G Live Cluster Field Trial lasted six months, allowing Celcom engineers to test and observe use cases and behavior of 5G coverage in a real-life environment.

  • Data throughputs of close to 6 Gbps
  • Latency of about 10 ms
  • 5G-to-5G and 5G-to-4G VoLTE (Voice over LTE) calls
  • Ultra-High Definition (UHD) voice calls
  • 4K UHD video streaming
  • GameCloud game streaming

Celcom also conducted additional live field trials in areas like Seksyen 14, Crystal Crown Hotel, MPBJ Tower and Taman Jaya LRT Station. So far, those 5G macro sites cover just over 1.2 square kilometers, reaching about 4600 people in 450 households, and 130 shops and offices.


What Can You Expect When 5G Rolls Out In Malaysia?

When 5G rolls out in Malaysia, it will transform how we play and work, and how we consume our online services and content.

Besides delivering a higher bitrate of 4K video streaming, gamers will immediately notice a big drop in network latency, greatly reducing lag. With ultra-low latencies, it will make gaming far more enjoyable and give them a big advantage over gamers still on 4G.

The combination of high data bandwidth and ultra-low latency will greatly improve AR and VR experiences. 5G will enable AR and VR displays with much higher resolution and refresh rates, for a more believable and comfortable experience.

The introduction of 5G will also spur the creation of high-bandwidth IoT devices for our smart homes, always-connected computing devices, and smarter vehicles and yes, even autonomous vehicles one day!

Even cloud and media services will be transformed by 5G. Data stored in cloud services will feel as if they are residing in your mobile device or computer.

The quality of the media we consume today on streaming services like YouTube, Netflix, Apple TV+, Tidal and Spotify will be greatly improved because the industry will move to optimize for quality, instead of optimizing for low-bandwidth.

Even location services like Waze and Google Maps will be greatly enhanced by 5G. Your location can be more precisely triangulated using the 5G network, which means you will no longer miss a turn, or lane change!

5G may seem like a buzz word today, but it will change our lives when it rolls out in Malaysia!


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Dell 2030 Progress Made Real Goals Revealed!

Dell Technologies just revealed their moonshot goals for 2030, that they hope will propel their worldwide social impact.

Find out what are Dell Technologies’ moonshot goals in their 2030 Progress Made Real plan!


Dell 2030 Progress Made Real : What Is It?

The Dell 2030 Progress Made Real plan is their moonshot plan for the future, by which they hope to create a positive social impact through these 3 areas :

  • Advancing Sustainability
  • Cultivating Inclusion
  • Transforming Lives With Technology


Dell 2030 Progress Made Real : Goals Revealed!

Over the next decade, Dell Technologies will aim to use their global scale, and broad technology portfolio and expertise to achieve these goals.

Advance Sustainability Goals

We have a responsibility to protect and enrich our planet together with our customers, suppliers and communities.

It is a core part of Dell Technologies business to embed sustainability and ethical practices into all that they do, being accountable for their actions while driving improvements wherever and whenever possible.

  • Recycle an equivalent product for every product a customer buys
  • Lead the circular economy with more than half of all product content being made from recycled or renewable material
  • Use 100% recycled or renewable material in all packaging
  • Deliver future-ready skills development for workers in their supply chain
  • Drive a comprehensive science-based climate program, setting emissions goals across facilities, supply chain and operations to customer use of their products including partnering with suppliers to meet a greenhouse gas emissions reduction target of 60% per unit revenue by 2030

Cultivate Inclusion

Dell Technologies believes that closing the diversity gap is critical to meeting future talent needs. They view diversity and inclusion as a business imperative that will enable them to build and empower our future workforce, while also doing our part to address societal challenges.

  • Acquire, develop and retain women so they account for 50% of the company’s global workforce and 40% of global people managers
  • Acquire, develop and retain black/African American and Hispanic team members so they account for 25% of the company’s U.S. workforce and 15% of U.S. people managers
  • Educate 95% of all team members on an annual basis about unconscious bias, harassment, micro-aggressions and privilege

Transform Lives Through Technology

Dell aims to leverage their scale, portfolio and partners to harness the power of technology in creating a future that is capable of fully realizing human potential.

  • Advance the health, education and economic opportunity of 1 billion people
  • Digitally transform 1,000 non-profit organisations
  • Achieve 75% team member participation in charitable giving and volunteerism in communities


Dell 2030 Progress Made Real : Ethics + Privacy

Ethics and privacy are key to the Dell 2030 Progress Made Real plan.

They intend to set the pace in privacy and transparency by fully automating data control processes, making it easier for customers to access, delete, or share their personal data.

They will also use digital tools to make it easier to get insights from, measure and monitor compliance issues using digital data.


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The 2019 NTT Security GTIR : Top 4 Cybersecurity Highlights!

Here are the top 4 highlights of the newly-released 2019 NTT Security GTIR (Global Threat Intelligence Report)!

Find out what NTT Security discovered in their research on the current state of cybersecurity across the world!


The 2019 NTT Security GTIR : Top 4 Cybersecurity Highlights!

2019 NTT GTIR Highlight #1 : Cybersecurity Vulnerabilities

2018 set a new record – over 16,500 new vulnerabilities identified and reported in a single year!

Many of those vulnerabilities, like GNU Bash (also known as Shellshock), were discovered in older software that have been present for years.

Other vulnerabilities were, ironically, introduced through patches meant to fix other vulnerabilities.

NTT Security’s research also showed that the time-to-fix increased for all risk levels, except for medium risks. In addition, the window of exposure across all industries remains too long.

2019 NTT GTIR Highlight #2 : Cybersecurity Maturity

Globally, the average cybersecurity maturity rating stands at 1.45 out of 5 – a score which NTT Security considers to be extremely worrying, especially when security vulnerabilities are surging to a record high (up 12.5% from 2017).

The finance (1.71) and technology (1.66) sectors boast the highest maturity ratings, and continue to ramp up their security posture.

This is most likely prompted by their positions as the most commonly targeted industries, each accounting for 17% of all attacks recorded in 2018.

Interestingly, NTT Security noted that the attack volume correlated with the organisation’s willingness to improve their cybersecurity defences.

Regionally, MEA and Australia are the most prepared, and have the highest cybersecurity maturity ambitions.

But ambitions outpaced preparedness most noticeably in the Americas and Europe – they both fall behind the global benchmark.

2019 NTT GTIR Highlight #3 : Attack Types

After scouring trillions of logs and billions of attacks, NTT Security reported the most common attack types, with web attacks the most prevalent threat. They have doubled in frequency since 2017, and accounted for 32% of all attacks detected last year.

Reconnaissance (16%) was the next most common hostile activity, closely followed by service-specific attacks (13%) and brute-force attacks (12%).

Interestingly, cryptojacking sometimes accounted for more detections than all other malware combined!

2019 NTT GTIR Highlight #4 : Attack Locations

Globally, 35% of attacks originate from IP addresses within the US and China, followed by EMEA and APAC.

NTT Security points out that attackers are leveraging the infrastructure in the US and China to launch attacks. And remember – the attack source IP address does not always reflect the attacker’s true location.


More On The 2019 NTT Security GTIR

We had the opportunity to sit down with Mark Thomas, VP of Cybersecurity and other members of Dimension Data (now part of NTT Limited) for a Q&A session on the 2019 NTT Security GTIR and cybersecurity landscape.

You can download the executive guide to the 2019 NTT Security Global Threat Intelligence Report here.


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How Dell Unified Workspace Simplifies IT Management!

One of the first big announcements on the first day of Dell Technologies World 2019 was the introduction of the Dell Unified Workspace.

Here is a quick primer on Dell Unified Workspace, and how it will transform IT deployment and management!


Dell Unified Workspace – Designed To Greatly Simplify IT Management!

The goal of Dell Unified Workspace is simple – to help IT departments deliver a better end-user computing experience with less work and frustration on both sides.

IT departments have always been mired in keeping the wheels greased and the computers running, instead of actually improving the end-users’ productivity.

Dell Unified Workspace is designed to change all that, by providing a way for IT admins to automatically and intelligently assist their end-users with :

  • device selection and/or deployment
  • device security initiatives and/or maintenance
  • end-user service and support

Best of all, Dell Unified Workspace works no matter what mix of devices and operating systems are used. It even supports different cloud environments.

Greater Visibility + Reduced Workload

Dell Unified Workspace will allow IT departments to streamline time-consuming, complex and yet critical tasks with capabilities that provide visibility, insights and automation.

Cloud-Based PC Deployment + Management

Traditional PC lifecycle management (PCLM) is complex, expensive and does not scale to mobile and remote workers.

VMware Workspace ONE, which forms the backbone of Dell Unified Workspace, lets customers modernise how they deploy, manage and secure their Dell devices.

Once a Dell device is deployed, Workspace ONE’s unified endpoint management capabilities gives customers access to :

  • cloud policy management,
  • streamlined application delivery,
  • automated patching
  • improved device health monitoring and diagnostics

Workspace ONE also lets the user seamlessly access any native, SaaS (Software as a Service), or internal application, with a single sign-on from any device.

Data-Driven Insights In Unified Workspace

Data collected about how employees use their PCs – like battery consumption, storage utilisation, mobility requirements, and most frequently-used applications – will provide insights what each employee really needs.

This will help companies intelligently select the right PC and applications for each individual employee and ship it, preconfigured directly at a Dell factory, to the employee.

This data-driven, low-touch experience will help IT departments same time and money. It will also let users be immediately productive on powering up their new devices.

Dell estimates that this feature alone will save up to nearly a week of IT time per 1,000 devices deployed.

BIOS Security With Dell SafeBIOS

With Unified Workspace, Dell Technologies is introducing a new capability to Dell SafeBIOS – an off-host BIOS verification utility that is available as a standalone download, and also integrated with VMware Workspace ONE, Secureworks and CrowdStrike.

This new integration provides greater visibility into the integrity of the BIOS. Security operations can now proactively detect attacks against the BIOS using the CrowdStrike console, with insights from Secureworks.

If there is a security concern, IT departments can use Workspace ONE to push over-the-air (OTA) updates to secure vulnerable devices, or bring out-of-compliance devices back into compliance.

Dell Unified Workspace Offers Predictive + Proactive Support Capabilities

Dell Unified Workspace offers predictive and proactive support capabilities that becomes more insightful, actionable and personalised over time as more data is gathered.

According to Dell, Dell ProSupport Plus with SupportAssist has helped customers reduce time to resolve a failed hard disk drive up to 10X faster.


Dell Unified Workspace Availability

  • Dell Provisioning for VMware Workspace ONE, ProDeploy Client Suite, ProSupport Suite for PCs, and the Dell SafeBIOS downloadable verification utility are currently available.
  • The verification utility integration with VMware Workspace ONE, Secureworks and CrowdStrike will be available in Q2 CY19.
  • Dell SafeGuard and Response is generally available.


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Industrial Revolution 4.0 – Turbocharging Malaysia’s Journey!

YES sponsored an expert panel discussion on turbocharging Malaysia’s journey towards Industrial Revolution 4.0, as part of Malaysia Tech Week 2019.

Hear from industry leaders like Microsoft, Qualcomm, NEC, DXC and YTL on what they are doing to accelerate Malaysia towards IR 4.0!


What Is Industrial Revolution 4.0?

Industrial Revolution 4.0, also known as the Fourth Industrial Revolution or Industry 4.0, is a term that is applied towards the current trend of intelligent automation that is enabled by information technology, interconnectivity and data analytics.


Industry 4.0 employs a wide range of technologies to achieve those aims, such as mobile devices, Internet of Things, smart sensors, big data analytics, augmented reality, cloud computing, and more.

Countries and corporations that successfully make use of these technologies will greatly improve their productivity. Hence, there is great interest by governments and companies to develop and accelerate their IR 4.0 capabilities.


Industrial Revolution 4.0 – Turbocharging Malaysia’s Journey!

Before the expert panel discussion kicked off, let’s get a short update on Industrial Revolution 4.0 from MDEC COO Dato’ Ng Wan Peng, Managing Director of Boston Consulting Group Ong Ching-Fong, and Wing K. Lee, CEO of YTL Communications.


Industrial Revolution 4.0 Panel Discussion

Joining Wing K. Lee for the expert panel on IR 4.0 were industry leaders from Microsoft, Qualcomm, NEC and DXC :

  • ST Liew, President of Qualcomm Taiwan and Southeast Asia
  • Datin Lim Bee Wah, Enterprise Commercial Lead, Microsoft Malaysia
  • Chong Kai Wooi, Managing Director, NEC Malaysia
  • Chong Fook Hing, Managing Director, DXC Malaysia


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Pat Gelsinger Reveals 2019 VMware Strategy + Plans!

On the second day of Dell Technologies World 2019, VMware CEO Pat Gelsinger shared his 2019 vision for VMware. Here is a sneak peek at the 2019 VMware strategy and plans!


Pat Gelsinger Reveals 2019 VMware Strategy + Plans!

VMware was a major force at Dell Technologies World 2019, demonstrating VMware’s great importance in the Dell Technologies family.

They announced amongst other things, Dell Unified Workspace which is based on VMware Workspace ONE, Dell Technologies Cloud in collaboration with Dell EMC, VMware Cloud on Dell EMC, and Azure VMware Solutions in collaboration with Microsoft.

But that was not all, as Pat Gelsinger would soon reveal…


Pat Gelsinger Reveals 2019 VMware Strategy + Plans!

VMware CEO Pat Gelsinger comes from a “hardware” background, serving as Intel’s first Chief Technology Officer before taking over as President and CEO of EMC.

A point he makes in his talk about the Superpowers of Tech – Cloud, Mobile, AI/ML and Edge/IoT.

  • VMware’s vision still focuses on enabling any cloud resource and application, from the past or the present, to work on any device, while improving intrinsic security over time.
  • The hybrid cloud is the best answer for almost every single workload, because of three “laws” – the laws of physics, the laws of economics, and the laws of the land.
  • VMware and Dell Technologies are focusing on the hybrid cloud architecture with VxRail as its building block.
  • To bind together and manage disparate cloud and on-premise solutions with greater visibility, VMware is offering CloudHealth on all VMware Cloud solutions on Amazon, Azure and Google.
  • VMware is making great investments into Kubernetes as the “middleware for the cloud“.
  • VMware is partnering with Pivotal to make VMware PKS available as VMware Enterprise PKS, VMware Essential PKS and VMware Cloud PKS.
  • VMware is also rebuilding their security architecture and products, with AppDefense and vSphere Platinum, giving virtual machines an AI capability to learn the users’ behaviour, as well as end-to-end encryption throughout the network infrastructure.
  • The newly-announced Dell Unified Workspace leverages VMware’s Workspace ONE unified endpoint management to maintain the user’s devices in good health, while allowing them to seamlessly access any native, SaaS (Software as a Service), or internal application, with a single sign-on from any device.


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The Kroger Microsoft RaaS Collaboration Revealed!

Kroger and Microsoft just announced a collaboration to redefine the customer experience using Kroger Technology products powered by Microsoft Azure. Here is a look at the new Kroger Microsoft RaaS collaboration!

The Kroger-Microsoft RaaS Collaboration Revealed!

As part of the Kroger-Microsoft RaaS (Retail as a Service) collaboration, Kroger and Microsoft will jointly market a commercial RaaS product to the industry, as well as pilot a connected store experience.

This partnership brings together Kroger’s expertise in the grocery industry with the power of Microsoft Azure and Azure AI.

Retail as a Service (RaaS)

The Kroger-Microsoft RaaS product is enablement software built by a retailer for retailers, supporting modern retail experiences and harmonizing customers’ digital and physical shopping experiences.

The new Kroger-Microsoft RaaS solution is a Kroger product powered by Microsoft Azure. It offers a suite of capabilities to support KPIs and merchandising plans, collect customer insights, enhance employee productivity, improve out-of-stocks, better the customer experience, and allow for hyper personalisation using proprietary technology.

Future commercial products include: Scan, Bag, Go; Virtual Store Manager; sensor network; and connectors to corporate systems like point-of-sale, and inventory management, tag and merchandising systems.

Connected Store Experience Pilot

The Kroger Technology team has developed a smart technology system, powered by Microsoft Azure and connected by IoT sensors, to transform two pilot stores.

They will leverage RaaS, establishing a way to quickly add innovations to create new customer experiences, enable higher levels of personalisation through insights and enhance store associate productivity.

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Claus Andresen : Riding The SEA Of Digital Disruptions!

SAP believes that family businesses in Southeast Asia have the potential to disrupt industries and drive economic growth, but they need to embrace digital innovations. Claus Andresen of SAP Southeast Asia explains why, with the help of a new study by The Economist Intelligence Unit.


Family Businesses In Southeast Asia

Southeast Asia (is a high-growth region, where family businesses make up a significant proportion of SMEs. These family businesses are aware of the rapid change in technology and markets, and these are impacting their outlook and strategies.

In a new SAP-sponsored study by The Economist Intelligence Unit (EIU), Southeast Asian family businesses ranked the pace of technological change as their foremost area of concern – one that may present the most significant threat to their growth over the next three years.


Q&A With Claus Andresen

At the of the SAP Leonardo briefings at the new SAP Leonardo Center Singapore, we sat down with Claus Andresen, President and Managing Director of SAP Southeast Asia, to talk about the new study, and importance of digital innovation to these family businesses.

“The landscape and dynamics of family businesses in Southeast Asia is unique, with many of them still being in the first or second generation. Given their small or medium sizes, these businesses have the competitive advantage of being agile and nimble, which put them in a better position to adapt to the rapid pace of change in the market,” said Claus Andresen.

“When we look at the broader SME segment in Southeast Asia, SMEs account for between 95 to 99 percent of establishments across ASEAN, contributing massively to the GDP. This may put them in prime position to drive disruptions across industries and economic growth across the region. But to do this, these organisations should first and foremost embrace digital innovations and integrate digital technologies into their overall strategy.”


The EIU Study On Family Businesses In Southeast Asia

The EIU study, called “Planning for Prosperity: Assessing Family Business Future-Readiness in South and Southeast Asia“, is based on a survey of 300 family business executives across eight countries in the APAC region – Bangladesh, India, Indonesia, Malaysia, the Philippines, Singapore, Sri Lanka and Thailand.

According to Michael Gold, EIU Editor, “Executives in Southeast Asia show less confidence in their abilities to meet future challenges than their peers in South Asia. In order for family businesses in this fast-changing region to keep up, they will need to adapt to new technological developments and modernise their way of thinking to bring their businesses into the 21st century. Otherwise, the next generation may not throw in their chips with their parents’ companies.”

Despite feeling the pressure from the emergence of new technologies, the executives in the study are strongly confident of their organisations’ readiness to utilise new technologies like :

  • data analytics : 67%
  • machine learning : 62.3%
  • automation : 65.7%
  • cloud computing : 63.7%


SAP Partner-Packaged Solution For SMEs

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To support the digital innovation of SMEs in Southeast Asia, SAP announced the availability of SAP-qualified partner-packaged solutions for SAP Leonardo.

These are fixed-scope packaged solutions that offer predictable prices, and are structured to provide a fast return on investment.

  • Packages based on SAP software together with a partner’s services and intellectual property, with a fixed scope and a fixed price,
  • A rigorous qualification process, with validation of the partners’ ability to deliver,

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The SAP Leonardo Digital Innovation System Explained!

Great companies are created on the back of innovative products or services. But to maintain their greatness, these companies need to keep innovating. This is becoming increasingly difficult because the development of new technologies is outpacing the ability of many companies to adapt, much less innovate. This is where SAP Leonardo comes in.

Join us for exclusive in-depth presentations on SAP Leonardo. Find out what SAP Leonardo is all about, and how it can help companies innovate faster and better!


What Is SAP Leonardo?

SAP introduced Leonardo at the 2017 SAPPHIRE NOW conference, combining six key digital innovation technologies into a single “digital innovation system” – machine learning, blockchain technology, data intelligence, Big Data, Internet of Things, and Analytics.

In addition to those technologies, Leonardo also offers Design Thinking methodologies, data intelligence tools, benchmarking and more. For speedy implementation, SAP even offers “Leonardo Accelerator Packages” that are tailored for specific industries and core functions, such as IoT.


SAP Leonardo Centers

Since its introduction in 2017, SAP has created five SAP Leonardo Centers worldwide, with SAP Leonardo Center Singapore as the latest addition. These are interconnected hubs that serve as points of contact for companies and startups interested in SAP Leonardo.

They are part showcase, and part collaborative centers. Their real-world examples of digital innovation using Leonardo serve as inspiration for SAP customers and partners. They also offer a place for businesses and startups to experiment and innovate, jointly or in collaborative efforts.


Innovating With Purpose

Scott Russell, President of SAP APJ, kicked things off with his keynote speech, Asia Soaring : Innovating with Purpose.


Tour & Real-World Examples

For those who missed our coverage of SAP Leonardo Center Singapore, check out this tour of the SAP Leonardo demos by Thorsten Vieth, Director of Industry Innovation at SAP South East Asia. These are actual real-world examples of Leonardo at work.

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Becoming An Intelligent Enterprise With SAP Leonardo

Mala Anand, President of SAP Leonardo and Analytics, now explains how to become an Intelligent Enterprise with Leonardo. If you want to understand what SAP Leonardo is about, and how it can help your company, you must watch this!


Innovation, Integration & Scaling For CFOs

This presentation by Richard McLean, CFO of SAP APJ, is specific for CFOs (Chief Financial Officers). He brought in Anja Langhoff, Head of Finance Shared Services (SAP Singapore), who shared how machine learning technology helped improve the efficiency and employee satisfaction of her team. Manik Saha, CIO of SAP APJ, and McLean, also shared about the use of Leonardo analytics in the finance department.


Improving Customer Experience

Maggie Buggie, SVP and Global Head of SAP Leonardo Services, explains how SAP Leonardo technologies can help businesses improve customer experience.


The Hanon Systems Story

Hanon Systems, a manufacturer of automotive thermal and energy management solutions, was one of the first SAP Leonardo customers in South Korea. Robert Oh, their Global CIO & Business Transformation Executive, explained how Hanon Systems plans to launch a pilot program of Leonardo to achieve real-time visibility and monitoring capabilities, for better productivity as well as preventive maintenance.

Hanon Systems also plans to use Leonardo to automate data analysis of product detects to mitigate risks, and improve production quality. In short, Leonardo is expected to help them to create smart factories through real-time monitoring of sensing data, while improving their products using predictive analytics of their product quality data.


Connecting Innovation To The Digital Core

Paul Marriott, SVP of Digital Core & Industry Solutions, SAP APJ, summed up all the key points of the previous presentations on Leonardo, before demonstrating how artificial intelligence allows businesses to easier access business intelligence through digital assistants.

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The Complete 2018 Dell Commercial PC Portfolio Revealed!

Dell just announced the entire 2018 Dell commercial PC portfolio – veritable smorgasbord of commercial PC solutions designed to cater to businesses of all sizes. Let’s take a look at what Dell just launched!


2018 Dell Precision Workstations

Dell Precision workstations are the world’s preferred workstations. In fact, five of the last seven Academy Award-winning movies (for visual effects) used Dell Precision workstations to render their special effects. Believe it – the amazing special effects in Bladerunner 2049 were rendered on Precision workstations!

So what’s new with the Dell Precision family (Price Check | Contact Dell)?

  • The Dell Precision 7730 and 7530 mobile workstations now boast the latest 8th Gen Intel Core and Xeon processors, AMD Radeon WX and NVIDIA Quadro professional graphics, and up to 128 GB of 3200 MHz DDR4 memory!
  • The Dell Precision 7530 is the industry’s first 15-inch “Ready for VR” mobile workstation, and comes with up to 6 TB of PCIe SSD storage!
  • The Dell Precision 5530 2-in-1 is the world’s smallest 15″ 2-in-1 mobile workstation, and has an InfinityEdge 4K Ultra HD display. It also supports the Dell Premium Pen, and comes with a new MagLev Keyboard, as well as GORE thermal insulation.
  • The Dell Precision 5530 is the world’s smallest 15″ mobile workstation, and has an InfinityEdge 4K Ultra HD display. It can be equipped with NVIDIA Quadro P2000 professional graphics, up to 32 GB of 2666 MHz memory, and 4 TB of SSD storage.
  • The Dell Precision 3530 mobile workstation now comes with the 8th Gen Intel Core or Xeon processors, DDR4-2666 memory and NVIDIA Quadro P600 professional graphics.


2018 Dell Latitude Laptops

The Dell Latitude 5491 and 5591 are now powered by the 8th Gen Intel Core vPro processors, up to 32 GB of DDR4-2666 memory, NVIDIA graphics, optional Thunderbolt 3, with up to 19 hours of battery life.

As the world’s most secure and manageable commercial laptops, these Dell Latitude models offer the option to add a FIPS 201 Smart Card Reader and a contactless smart card reader with Control Vault 2 FIPS 140-2 Level 3 certifications. They also include Intel Authenticate, as well as the choice to use Microsoft AutoPilot for Windows 10 users.


2018 Dell OptiPlex PCs

Dell is introducing a new family of OptiPlex All-in-Ones (AIO) (Price Check) that are powered by the 8th Gen Intel Core vPro processors, up to 32 GB of DDR4 memory and optional Intel Optane memory.

  • The Dell OptiPlex 7760 AIO has a 27″ InfinityEdge display with the option of a 4K Ultra HD panel or Full HD IPS with touch display.[adrotate group=”2″]
  • The Dell OptiPlex 7460 AIO offers a 23.8″ InfinitiEdge display with a Full HD IPS panels.
  • The Dell OptiPlex 5260 AIO offers a 21.5″ display, with an optional 10-point multi-touch display.
  • The Dell OptiPlex XE3, available in Tower and Small Form Factor, is an industrial-grade desktop that is shock and vibration-resistant, with optional dust filters.
  • The Dell OptiPlex 7060 and 5060 Tower, SFF and Micro desktops
  • The Dell OptiPlex 3060 Tower, SFF and Micro desktops are compact systems that offer up to 32 GB of DDR4 memory, and versatile mounting options.


2018 Dell P-Series Monitors

Dell also unveiled new P-Series monitors, with a thin panel profile, smaller base, USB-C option, ands improved cable management. Users can boost productivity further with Dell MDS19 Dual Monitor Stand that perfectly fits two monitors (up to 27″) in a small footprint.

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ACE Pacific Group Boosts APAC Cybersecurity With F-Secure!

At the first showing of Avengers: Infinity War in Singapore, ACE Pacific Group and F-Secure signed a distribution agreement for the APAC region. We spoke to both ACE Pacific and F-Secure about this expansive new distribution agreement. Here is everything you need to know about ACE Pacific’s partnership with F-Secure.


F-Secure In Asia Pacific

The Asia Pacific region has been a hotbed of cybersecurity activity in recent years, with increased awareness and government initiatives spurring investment and expansion. It does not help that the region is increasingly becoming a very attractive target for cybercriminals of all types.

F-Secure itself is no stranger to the region, establishing its Security Lab operations in Kuala Lumpur, Malaysia, 12 years ago. In 2016, they expanded it into their cybersecurity hub for the entire Asia Pacific region, with more than 170 research and development engineers.


ACE Pacific Group To Offer F-Secure Cybersecurity Solutions

This region-wide agreement allows F-Secure to leverage ACE Pacific Group’s extensive distribution network for greater reach. ACE Pacific will be more than just a distributor of F-Secure’s products. They aim to focus on the enterprise market, where they can offer cybersecurity solutions using F-Secure products.

“We have always been on the look-out for new and interesting technologies to complement our current cybersecurity portfolio. F-Secure has some products that fit very nicely into our cybersecurity solutions. After getting to know each other and evaluating their products over the past few months, we both agreed to this partnership,” said Danny Tan, ACE Pacific Group APAC Director.

Although ACE Pacific will have free rein to distribute all F-Secure products, they will be focusing on the high-end, value-added services, which would allow them to demonstrate their expertise.

We are very interested in the F-Secure RADAR vulnerability scanner, RADAR vulnerability scanner and in particular, the F-Secure cloud protection plug-in for SalesForce, which is the only such solution in the world, added Tan.

The non-exclusive distribution agreement currently covers the entire ASEAN region. ACE Pacific will focus on the six countries they already have a footprint in – Hong Kong, Taiwan, Malaysia, Singapore, Indonesia and Thailand. ACE Pacific recently opened an office in Australia, but they are only looking to offer their F-Secure solutions in the second phase of the partnership.

“As our portfolio becomes more advanced, we need more partners like ACE Pacific that can offer the kind of upmarket expertise to complement F-Secure’s cybersecurity products,” said Keith Martin, F-Secure Regional Director for APAC and Japan.

Martin also emphasised that for F-Secure, the ASEAN and Indian markets have the most growth rates, with the most growth potential. In particular, the ASEAN region is a tremendous area of growth for F-Secure in the high-end spectrum of the market.

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Samsung Flip – The Next Step In Workplace Collaboration!

26 April 2018 Although whiteboards remain a mainstay for businesses today, they are still analogue. If only there was a clever solution to write, present, save and share ideas in a more efficient and engaging manner? Enter Samsung Flip!


Samsung Flip – The Next Step In Workplace Collaboration!

Samsung Flip is Samsung’s digital flip chart that transforms the modern meeting with new interactive and more collaborative digital engagement! By reducing the challenges faced when organising, facilitating and recapping meeting notes, Samsung is keeping the paperless dream alive with its vision of a “Workplace of the Future”.

An upgrade on both standard paper flip charts and analogue boards, the Samsung Flip display expands opportunities to generate game-changing ideas while maintaining the familiar feel of traditional writing. Additionally, the Flip’s portable, wheel-based stand transforms any location into a meeting workspace, giving businesses with limited conference spaces some added flexibility.

Productive and Interactive Collaboration

Up to four different participants can introduce content or annotate directly on screen at the same time using either their fingers or a dual-sided pen. In doing so, users can customise their own writing style, size and colour, with each notation made clear and visible through a viewer-friendly 55-inch UHD display.

For added interactivity, the Samsung Flip display offers extensive device compatibility through PC, mobile ports, and both wireless connectivity and USB. An integrated screen-sharing functionality makes Flip content available on connected PCs, smartphones and tablets. Likewise, users can import personally-stored content onto the Flip display’s screen and introduce fresh ideas to the discussion.

Customised and Comfortable Creativity

Participants do not need a specialised touch pen to interact with the screen, and can erase notes through a quick palm swipe. Flip users also can access up to 20 pages of writing space, with embedded search functionalities available to instantly direct participants to specific content.

Each Flip display is customisable and can configure to portrait or landscape orientations to suit unique meeting needs. When coupled with its height-adjustable stand, the Flip maximizes available writing space at users’ preferred positions. Should a meeting require more a centralised and roundtable-style discussion, users can opt to remove and connect the Flip display to a compatible wall mount.

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Convenient and Secure Conclusion

As meetings wrap up, the Samsung Flip display securely stores all content within a central database, eliminating the need for cumbersome recaps or handwritten transcription. An airtight, password-based protection system safeguards meeting details and ensures that only approved users can access the information.

Once logged in, meeting facilitators and participants can download and share featured content through email or traditional printing. Users additionally can save meeting notes into a USB drive or other external sources.


Samsung Flip Price + Availability

The Samsung Flip is now available in Malaysia at a recommended retail price of RM 12,999 / ~US$ 3,333.

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Adobe Announces New Adobe Sign + Adobe Scan Features!

Adobe just announced new Adobe Sign and Adobe Scan features. Check out their official announcement!


New Adobe Sign Features

Adobe Sign is designed to help organizations speed up business and plug into world-class third-party applications that deliver seamless customer experiences.

Today, Adobe rolled out new enhancements for life sciences and pharmaceutical companies, added more forms automation functionality by including a new way to collect online payments, furthered integrations with human resources and announced new cloud-based digital signature partners.


Some of these enhancements include:

  • Compliance with the life sciences industry: Life sciences and pharmaceutical companies using Adobe Sign can easily and confidently apply the necessary controls to comply with FDA 21 CFR Part 11, the globally-accepted regulation for electronic records and signatures in the biopharma industry, through multi-factor e-signature authentication or the more rigorous certificate-based digital signature authentication
  • Payments incorporated into forms: Customers can easily and securely collect payments from customers as they fill and sign forms.
  • Integration with SAP SuccessFactors: Create and send offer letters and onboarding forms with Adobe Sign directly from the SAP SuccessFactors workspace to engage the best talent in fast-paced markets. Once signed, approved documents are automatically stored in SAP SuccessFactors for a seamless, end-to-end digital workflow
  • Cloud-based digital signature momentum: Adobe Sign will work with new certificate digital ID providers to sign securely using their existing identity issued by their bank


New Adobe Scan Feature

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To further enhance the digital experience for customers, Adobe has also announced a new feature in Adobe Scan that users have been requesting for – Modify Scan. With this release, users can now add, delete or reorder individual pages and re-crop or re-clean scans saved in Adobe Document Cloud, without using powerful tools like Acrobat or Photoshop.

Adobe Scan automatically detects low light conditions and turns on your flashlight to capture a clear, bright image, every time. The app even recognizes and lightens dark shadows, including that pesky shadow of your hand taking the photo. No more worrying about finding the right light.

Adobe also improved the overall capture, cropping, and cleaning of scans in any light, powered by Adobe Sensei machine learning.

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Dimension Data Adopts Cisco Umbrella In Cybersecurity Strategy

7 February 2018 – Dimension Data today announced that it has extended the company’s protection from ransomware, phishing attacks, bot networks, and all types of malicious software, with Cisco Umbrella, the industry’s first Secure Internet Gateway (SIG) in the cloud.

The decision to incorporate Cisco Umbrella follows the company’s firsthand experience protecting its own 28,000 employees and addresses its clients’ requirement to support an increasingly mobile workforce.


Dimension Data Adopts Cisco Umbrella In Cybersecurity Strategy

Cisco Umbrella is a cloud security platform that provides the first line of defense against threats on the internet.

“In today’s expanding threat landscape, it is critical to have powerful security tools that effectively support mobility and cloud. With Cisco® Umbrella, we are able to proactively stop threats on any mobile device before they happen with a secure solution that is easily integrated with existing infrastructure.” said Chris Panzeca, Senior Director, Global Strategic Partner Sales, Cisco.

“Today, the average user utilises four devices per day, and this is predicted to increase to five connected devices in the next four years,” said Darren O’Loughlin, Dimension Data’s Group Chief Security Officer. “As more enterprises look to harness the benefits of a mobile workforce that leverages cloud platforms, there’s a greater need to implement appropriate measures to secure data, infrastructures, applications and users, regardless of where they connect to the internet, and even if they’re off the VPN. That’s why we adopted Cisco Umbrella into our own cybersecurity strategy.”

According to the NTT 2017 Global Threat Intelligence Report, attacks targeting end users is one of the top cybersecurity threats on the rise. In line with this trend, security has become the top focus at the highest level. Now, more than ever, security leaders are being forced to demonstrate a return on investment of their security investments. This includes the business value realised through continuous cyber protection, detection, and response measures.

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In 2016, Dimension Data published its Securing Workspaces for Tomorrow white paper which explored the topic of how employees across the globe are already demanding a more mobile workplace with the flexibility to work from anywhere, any time, on any device to become more productive and achieve a better work-life balance.

“However,” said Matthew Gyde, Group Executive – Security, Dimension Data, “While the mobile Endpoint is a potential game changer for businesses, it exposes mobile workers to security risks and vulnerabilities. Mobile users may not have the same level of security as within the office perimeter, and are more vulnerable to cyberattacks. With Cisco Umbrella, threats beyond the network perimeter can be blocked.”

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Dell EMC Infrastructure Solutions Business

Austin, Texas, 7 September 2016 – Dell Technologies today announced completion of the acquisition of EMC Corporation, creating Dell EMC – a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.

This combination creates a $74 billion market leader with an expansive technology portfolio that solves complex problems for customers in the industry’s fast-growing areas of hybrid cloud, software-defined data center, converged infrastructure, platform-as-a-service, data analytics, mobility and cybersecurity.


Dell EMC

Dell Technologies serves 98 percent of the Fortune 500 and comprises several market leading businesses. The two largest, and most well-known, are the Dell client solutions business and the Dell EMC infrastructure solutions business – both of which are supported by Dell EMC Services. In addition, Dell Technologies contains Boomi, Pivotal, RSA, SecureWorks, Virtustream and VMware.

This unique structure combines the focus and innovation of a startup with the global scale and service of a large enterprise. Dell Technologies’ scale will enable it to deliver more innovation and investment in R&D, sales and marketing, services and support and deliver more efficient and cost-effective solutions for customers.

Furthermore, while the company will publicly report its financial results, it is privately controlled, enabling it to better focus investments on its customer and partner ecosystem over the long term.

Michael Dell, chairman and CEO of Dell Technologies, said, “We are at the dawn of the next industrial revolution. Our world is becoming more intelligent and more connected by the minute, and ultimately will become intertwined with a vast Internet of Things, paving the way for our customers to do incredible things. This is why we created Dell Technologies. We have the products, services, talent and global scale to be a catalyst for change and guide customers, large and small, on their digital journey.”

Dell Technologies blends Dell’s go-to-market strength with small business and mid-market customers and EMC’s strength with large enterprises and stands as a market leader in many of the most important and high-growth areas of the $2 trillion information technology market, including positions as a “Leader” in 20 Gartner Magic Quadrants and a portfolio of more than 20,000 patents and applications.


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