Machines Sdn Bhd (Machines) just launched a device protection plan for customers in Malaysia. Known as the Machines Protection Plan (MPP), this plan provides protection from accidental damage such as cracked screens and water damage for as low as 42 sen per day.
The Machines Protection Plan
The Machines Protection Plan (MPP) allows customers to enjoy one (1) screen replacement or one (1) full device replacement during the two (2) year coverage period. The MPP price ranges from RM 299 – RM 899 (~US$ 73-219), depending on the model of the protected device, and can be obtained at local Machines stores upon purchase of a new device.
The Machines Protection Plan (MPP) provides coverage for parts and labour cost. For a full device replacement claim, a service fee will be charged on top of the price for the MPP. For example, for an iPhone SE full device replacement, customers will need to pay a service fee of RM299 on top of the iPhone SE MPP cost of RM299.
[adrotate group=”2″]A survey by Otterbox Inc. in 2015 stated that 29% of Malaysians accidentally damage their smartphones within the first three months of purchase. The same study also revealed that 75% of Malaysian smartphone users have damaged their devices almost 3 times in the past 5 years.
Machines has selected Aon Insurance Brokers (Malaysia) Sdn Bhd (Aon Malaysia) as its insurance broker to offer this device protection plan, underwritten by AIG Malaysia Insurance Berhad.
Machines is also working to extend the Machines Protection Plan to include new devices purchased from third parties, including telcos.
The Machines Protection Plan Price List
| Device | MPP Price (inc. of GST) |
| Apple Watch | RM 299 / ~US$ 73 |
| iPhone SE / 6 | RM 299 / ~US$ 73 |
| iPhone 6s / 6s Plus | RM 599 / ~US$ 146 |
| iPhone 7 / 7 Plus | RM 599 / ~US$ 146 |
| iPhone 8 / 8 Plus | RM 599 / ~US$ 146 |
| iPhone X | RM 899 / ~US$ 219 |
Service Fee Table For Full Device Replacement
This “service fee” is an additional fee that must be paid for a full device replacement, as opposed to a repair or part replacement.
| Device | Full Device Replacement Service Fee (inc. GST) |
| Apple Watch | RM 249 / ~US$ 61 |
| iPhone SE / 6 | RM 299 / ~US$ 73 |
| iPhone 6s / 6s Plus | RM 299 / ~US$ 73 |
| iPhone 7 / 7 Plus | RM 299 / ~US$ 73 |
| iPhone 8 / 8 Plus | RM 299 / ~US$ 73 |
| iPhone X | RM 499 / ~US$ 122 |
How Much Will You Save?
If you have butter fingers and keep dropping your expensive iPhone, you will stand to save a lot of money.
| Device | Regular Price for Screen Replacement (inc. of GST) |
Price for Screen Replacement under MPP (inc. of GST) |
| iPhone SE / 6 | RM 699 / ~US$ 170 | No Charge |
| iPhone 6s / 7 / 8 | RM 799 / ~US$ 195 | No Charge |
| iPhone 6s Plus / 7 Plus / 8 Plus | RM 899 / ~US$ 219 | No Charge |
| iPhone X | RM 1799 / ~US$ 439 | No Charge |
If you plan to hang onto your iPhone for many, many years, you will also save on the battery replacement cost.
| Device | Regular Price for Battery Replacement (inc. of GST) |
Price for Battery Replacement under MPP (inc. of GST) |
| iPhone SE | RM 399 / ~US$ 97 | RM 49 / ~US$ 12 |
| iPhone 6 | RM 499 / ~US$ 122 | RM 49 / ~US$ 12 |
| iPhone 6s / 6s Plus | RM 399 / ~US$ 97 | RM 49 / ~US$ 12 |
| iPhone 7 / 7 Plus | RM 399 / ~US$ 97 | RM 49 / ~US$ 12 |
| iPhone 8 / 8 Plus | RM 399 / ~US$ 97 | RM 49 / ~US$ 12 |
| iPhone X | TBC | RM 49 / ~US$ 12 |
Please note that they will only replace your battery when it cannot be charged beyond 50% of its original capacity. In addition, you’re only allowed one battery repair or replacement, and that’s subject to the service fee above.
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