Tag Archives: App

Get 50% Off PDRM Fines Using MyBayar Saman!

PDRM just launched the MyBayar Saman portal and mobile app, offering 50% off selected traffic fines from now until 11 April 2021!

Find out more about MyBayar Saman, and how to get 50% off your PDRM traffic fines!

 

PDRM Launches MyBayar Saman Portal + Mobile App!

On 25 March 2021, the Inspector-general of Police Tan Sri Abdul Hamid Bador launched the MyBayar Saman portal and mobile app at the PDRM Bukit Aman headquarters.

The PDRM launched MyBayar Saman as an alternative payment option, instead of paying over-the-counter, or using private collecting agents like MyEG.

This would also save the public money as MyBayar Saman is FREE, and does not collect service charges. They can also pay their fines at their convenience, without wasting time queuing to pay.

 

Get 50% Off PDRM Fines Using MyBayar Saman!

PDRM is offering early birds a 50% discount on selected traffic fines on MyBayar Saman, from now until 11 April 2021.

Major traffic offences will NOT receive this 50% discount, and they include :

  • jumping red lights
  • speeding
  • crossing double lines
  • using a mobile phone while driving
  • driving in the emergency lane

 

MyBayar Saman : Frequently Asked Questions

Here is the official MyBayar Saman FAQ.

A. MyBayar Saman FAQ

  1. Who is allowed to register and use the MyBayar portal?
    Individual: Malaysian Citizen and Malaysian Permanent Resident (PTM) aged 18 years and above.
  2. What are the requirements for registering and using the MyBayar portal?
    Individual that are eligible must have a records or transaction within the MyBayar System.
  3. How can new users register on the MyBayar portal?
    New users can access the register button and will be direct to the user registration page to fill out all the required details in the form.
  4. What is the purpose of the user’s identity card number when registering on the MyBayar portal?
    The use of identity card numbers is an initiative towards conducting business online with the guarantee of identity verification and security of user data.
  5. What action should be taken by users who have forgotten the password of the MyBayar portal account?
    Users need to reset the password by accessing the “forgot password?” Button.
  6. After making a payment on the MyBayar portal, how long does it take for the system to update user records?
    The summons record is updated as soon as the user makes the payment.
  7. What if the payment made through the MyBayar portal is not successful?
    If the payment is made on the MyBayar portal is not successful, users need to make a complaint by email to mybayarsaman@rmp.gov.my.
  8. What are the advantages of using the MyBayar portal service other than the payment channel for PDRM summons?
    Users who register and make payments on the MyBayar portal will not be charged any additional fees other than traffic offense summons.
  9. How to ensure a secure online experience when users access to the MyBayar portal?
    Do not share your account password and make sure to log out your MyBayar account after completing make transactions before visiting other websites.
  10. How do I know that my transactions have been successful?
    Once your payment is successful, you can view previous payments in payment history. You can generate and print receipt.

B. General FAQ

  1. What should I do if the traffic offense summons record with the same vehicle registration number but not my vehicle?
    The offender has to go to the traffic branch that issued the summons and subsequently lodge a complaint in the traffic section for denial. Offender need to provide information on the type of vehicle that uses the same registration number. Once the complaint is resolved, offender are advised to check any traffic branch or MyBayar portal whether the summons has been dismissed or not.
  2. What is the effect of leaving the outstanding summons?
    The effect of leaving outstanding summons can result in offenders being blacklisted and issued an arrest warrant thus resulting in users not being allowed to renew road tax and driving licenses. Users will only be removed from the list after clearing all outstanding summonses.

C. FPX FAQ

  1. Can I pay using FPX?
    Yes. You can use FPX as long as you have an active internet banking account with any of the FPX participating banks. No registration is required with FPX.
  2. What is the minimum and maximum transaction limit for FPX?
    For retail/personal banking account, the minimum limit per transaction is RM1.00 and maximum amount is limited up to RM30,000 per transaction.
    *The above limit is subject to your internet banking withdrawal limit with your bank, whichever is lower.
  3. I have made a payment using FPX, how can I know that my payment is successful?
    There are 3 methods in which you will be able to know that your FPX transaction is successful:
    • Online receipt provided by FPX.
    • Email notification sent by FPX system (provided that you have entered your email address during MyBayar
    • Saman user registration).
    • Online receipt provided by your bank.
  4. While making payment using FPX, I have received an error / unsuccessful transaction message. However, the money has been deducted from my bank account. What should I do?
    In the event that your account has been deducted but the transaction was unsuccessful for some reasons, your money will be credited back into your account by your bank. You are advised to contact your bank for the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. You may also provide the screen shot of your payment on your mobile phone that displays the FPX Transaction ID or Merchant Order No. as a proof to facilitate the bank.
  5. PDRM claims it has not received my summon compound payment although the FPX Transaction status is successful. What should I do?
    FPX transaction status is final and the bank is obligated to update your payment in a timely manner. In this case, you should contact PDRM via mybayarsaman@rmp.gov.my e-mail to verify the status of your summon compound payment. You can provide the necessary details such as the online receipt issued by FPX/PDRM or the email notification received from FPX that contain the following details:
    • FPX Transaction ID.
    • Merchant Order No.
    • Payment amount.
    • Date and time of the payment.
  6. Can I cancel a successful FPX transaction?
    No. It is not possible to cancel a successful FPX transaction via MyBayar Saman system. However, you may request PDRM for such cancelation, subject to PDRM policy.
  7. How do I get confirmation of my compound payment with FPX?
    For the purpose of verification and further clarification of inquiries related to FPX, please contact your bank that has completed the payment of your summons compound.
  8. Is my transaction via FPX really secure?
    FPX uses high standards of authentication and certification to ensure all transactions are secure.
  9. What is availability of FPX services?
    Currently FPX service is available 24 hours daily at most of the FPX participating banks.
    *Depending on the participating banks’ internet banking service availability.
  10. Is FPX service meant for individual payment only?
    No. FPX service can support both payments by individual and corporation depending on the model subscribed by your merchant. Payment made by individual is known as Business to Consumer (B2C) model, while payment made by corporation is known as Business to Business (B2B) model.
  11. If I have a problem related to summon compound payment with PDRM, who can i contact?
    You can send your inquiry to email address mybayarsaman@rmp.gov.my, local call center 603-22663346/47 and by mail addressed to Cawangan Pengurusan Saman, Jabatan Siasatan dan Penguatkuasaan Trafik, Ibu Pejabat Polis Diraja Malaysia, Bukit Aman, 50560, Kuala Lumpur.
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D. Card FAQ

  1. Can I pay for the summons online using card?
    Yes, you can make payment for the summons online using a valid debit card, credit card and prepaid card.
  2. How do I ensure that the payment transaction was successful?
    There are 3 (three) methods to check if the payment transaction was successful:
    • Transaction notification from your card issuing bank sent via short message service (SMS), email or mobile application push notification.
    • Payment receipt (online) from MyBayar Saman portal / mobile application.
    • Transaction authorisation/approval code from the card payment portal.
  3. Do I need to inform PDRM or the bank after I have successfully made payment via the MyBayar Saman portal/application?
    You do not need to contact PDRM or the bank as the payment information will be updated automatically.
  4. What types of cards are accepted for payment through MyBayar Saman portal/application?
    You can make payment with a Mastercard or Visa debit card, credit card or prepaid card.
  5. What should I do if the transaction was unsuccessful but my account balance was deducted or my credit card has been charged?
    You are advised to contact your card issuing bank to check on the payment status and inform the bank for their further action.
  6. Why am I still unable to make payment despite having tried several times?
    You are advised to contact your card issuing bank to check the status of your card/account. Common reasons for declined transactions are:
    • Insufficient balance in the savings/current account linked to the debit card or insufficient usage limit on your credit card account.
    • Your payment amount exceeds the daily spending limit set on your card.
    • The ‘card not present’ (cardless) usage function for the card has not been activated.
  7. What should I do if PDRM informs me of unpaid/unsettled summons even though the transaction status was successful?
    You may contact PDRM via email mybayarsaman@rmp.gov to confirm the summons payment by providing the required information such as the receipt issued via the MyBayar Saman portal/application.
  8. Can I request to cancel a successful debit card or credit card transaction?
    Any cancellation application must be directed to PDRM; please refer to the terms and conditions of the MyBayar Saman portal/application.
  9. Is it safe to enter my debit card or credit card information on MyBayar Saman portal/application?
    Your card information is safe as MyBayar Saman portal/application is 3-D Secure (3-domain secure) and every transaction performed requires transaction authentication by entering the “One Time Password” (“OTP”) sent to a mobile phone number or mobile application that you had registered with your card issuing bank.
  10. Who should I contact if I have a problem with a PDRM summons payment?
    For any enquiries, please email to mybayarsaman@rmp.gov.my, call the ‘Pusat Panggilan Setempat (Call Centre)’ at 603-22663346/47 or via letter to ‘Pusat Panggilan Setempat, Cawangan Pengurusan Saman, Jabatan Siasatan dan Penguatkuasaan Trafik, Ibu Pejabat Polis Diraja Malaysia, Bukit Aman 50560 Kuala Lumpur’.
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How To Register Your Maid For COVID-19 Vaccine!

You can now register your maid / domestic helper for the free COVID-19 vaccine programme in Malaysia!

Find out how to register your maid / domestic helper for the free COVID-19 vaccine on MySejahtera!

 

You Can Now Register Your Maid For FREE COVID-19 Vaccine!

On 11 February 2021, the Malaysian government announced that the COVID-19 vaccine will be offered for FREE to all foreign residents in Malaysia.

This includes maids, domestic helpers, blue collar and white collar workers and even their spouses.

On 24 March 2021, the Malaysia Science, Technology and Innovation Minister, Khairy Jamaluddin, confirmed that you can start registering your maid as a dependent in MySejahtera :

 

How To Register Your Maid For COVID-19 Vaccine!

Your maid is considered as a dependent, for the purpose of registering for the COVID-19 vaccine.

Here is our video guide on how to register for COVID-19 vaccination for your dependents using MySejahtera.

It’s the same process, whether you are using an Apple iPhone, or an Android smartphone.

Don’t worry about making mistakes. You can redo the registration, to correct for mistakes.

For those who prefer pictures and text, here is our step-by-step pictorial guide :

  1. Make sure you update to MySejahtera 1.0.30 or later before you proceed.
  2. Open MySejahtera.
  3. Tap on the Close button on the upper right corner of the default Check-in screen.
  4. You should see the MySejahtera main screen, and it should show you a new COVID-19 Vaccination option.

  1. Tap on the COVID-19 Vaccination option and it will show you this information display.
  2. Tap on the second option – Add Vaccine Dependent.

  1. You will be shown a screen with your registered dependents.
  2. If you did not add any dependents yet, you can do so by tapping on the Add Vaccination Dependent option at the bottom.
    Otherwise, skip to Step 12.

  1. Key in your maid’s details – Full name, Relationship with you, NRIC / Passport number, Age, Gender, Current Address and Post Code, and State.
  2. Check the details and tap Save when you are done.

  1. Your newly-added dependent will now appear in the list of dependents.

  1. Tap on the Add as vaccine dependent option of the dependent you wish to register.
  2. You will be asked to confirm that you have the authority to manage the vaccination process for your maid.
    You are also asked to note that once this maid is registered to your MySejahtera account, she cannot be registered for the COVID-19 vaccine programme with a different MySejahtera account.
  3. Tap on Yes, Proceed to proceed with the registration.

  1. You will be asked to verify your maid’s name and Passport number; as well as confirm that she is over 18 years old.
    Technically, it should state 18 years old and older, because the COVID-19 vaccine programme is open to those who are 18 years of age too.
  2. If you notice any mistake, tap Edit to change the name and IC / Passport number.
  3. Otherwise, tap the I confirm that my dependent is over 18 years old check box, and tap Submit.

  1. You will be asked to answer four simple questions, to determine whether she should be classed under Phase 2 or Phase 3 of the COVID-19 Vaccination Program, as well as your location.
  2. The address search option may not work. If that happens, tap on the Location finder to let MySejahtera use your GPS location.

  1. Please BE HONEST in this assessment. It will, after all, be verified by the Ministry of Health.When it comes to Question no. 2 – Do you have any comorbities? – that refers to any medical condition you have that may put you at greater risk of dying from COVID-19.For your reference, this includes :
    • Diabetes mellitus
    • Hypertension (high blood pressure)
    • Heart disease
    • Asthma
    • Cancer
    • Chronic lung disease
    • Kidney disease
    • Liver disease
    • Stroke
    • Low Immunity (Immunocompromised)
    • Obesity
    • Others

  1. Once you are done, tap Submit, and your dependent will have a green checkmark next to it.
  2. If you made any mistake, you can tap on Remove vaccine dependent, and begin the process all over again, from Step 12.

Then all you have to do is wait for the Malaysia Ministry of Health to contact you when it is your maid’s turn to be vaccinated against COVID-19!

 

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How To Register For COVID-19 Vaccination On MySejahtera!

You can now register for COVID-19 vaccination on MySejahtera, and here is our guide on how to do just that!

Updated @ 2021-03-22 : Added a new video, and instructions on registering your dependents. Updated various parts of the article.

Updated @ 2021-03-03 : Added instructions on how to confirm that your registration was successful.
Updated @ 2021-02-25 : Updated the video and guide with registration confirmation screen.
Updated @ 2021-02-24 : Added a video guide, as well as more details
Originally posted @ 2021-02-23

 

Option To Register For COVID-19 Vaccination Now On MySejahtera!

On 22 February 2021, the Malaysia Ministry of Health released MySejahtera 1.0.28 for iOS and Android devices, which adds the option to register for COVID-19 vaccination.

The COVID-19 Vaccine has arrived in Malaysia! With the new vaccination module, verify your name and IC and submit the additional details to complete your registration in the app.

Be sure to enable your app’s push notification to receive the latest updates regarding the vaccination rollout, which will commence in phases:

– PHASE 1 (February – April 2021): Frontliners
– PHASE 2 (April – August 2021): Remaining healthcare workers and high risk group
– PHASE 3 (May 2021 – February 2022): Adult population >18 years

MySejahtera 1.0.29 was released on 24 February 2021, with bug fixes.

MySejahtera 1.0.30 was released on 19 March 2021, introducing the ability to register your dependents as well.

 

How To Register For COVID-19 Vaccination On MySejahtera!

Here is our video guide on how to register yourself and/or your family for COVID-19 vaccination using the MySejahtera app.

It’s the same process, whether you are using an Apple iPhone, or an Android smartphone.

Don’t worry about making mistakes. You can redo the registration, to correct for mistakes.

For those who prefer pictures and text, here is our step-by-step pictorial guides.

Registering Yourself For COVID-19 Vaccination

  1. Make sure you update to MySejahtera 1.0.28 or later before you proceed.
  2. Open MySejahtera.
  3. Tap on the Close button on the upper right corner of the default Check-in screen.
  4. You should see the MySejahtera main screen, and it should show you a new COVID-19 Vaccination option.

  1. Tap on the COVID-19 Vaccination option and it will show you this information display.
  2. Tap on the first option – Vaccine for [your name here] – to start with the registration process.

  1. You will be asked to verify your name and IC (MyKad) or passport number, as well as your MySJ ID (your telephone number). Click Submit if they are correct, or Edit if they are wrong.

  1. After verifying your details, you will be informed that the COVID-19 Vaccination Program is currently in Phase 1 – for frontliners only.
  2. You can register for Phase 2 and Phase 3 of the COVID-19 Vaccination Program on MySejahtera by tapping on the blue CLICK HERE link.

  1. You will be asked to answer three simple questions, to determine whether you should be classed under Phase 2 or Phase 3 of the COVID-19 Vaccination Program, as well as your location.
  2. The address search option may not work. If that happens, tap on the Location finder (circled in red) to let MySejahtera use your GPS location.

Please BE HONEST in this assessment. It will, after all, be verified by the Ministry of Health.

When it comes to Question no. 2 – Do you have any comorbities? – that refers to any medical condition you have that may put you at greater risk of dying from COVID-19.

For your reference, this includes :

  • Diabetes mellitus
  • Hypertension (high blood pressure)
  • Heart disease
  • Asthma
  • Cancer
  • Chronic lung disease
  • Kidney disease
  • Liver disease
  • Stroke
  • Low Immunity (Immunocompromised)
  • Obesity
  • Others

  1. Once you are satisfied with your answers, hit Submit and you are done!You should see this screen pop-up (for version 1.0.29 onwards).

Then all you have to do is wait for the Malaysia Ministry of Health to contact you when it is your turn to be vaccinated against COVID-19!

Registering Your Family For COVID-19 Vaccination

  1. Make sure you update to MySejahtera 1.0.30 or later before you proceed.
  2. Open MySejahtera.
  3. Tap on the Close button on the upper right corner of the default Check-in screen.
  4. You should see the MySejahtera main screen, and it should show you a new COVID-19 Vaccination option.

  1. Tap on the COVID-19 Vaccination option and it will show you this information display.
  2. Tap on the second option – Add Vaccine Dependent.

  1. You will be shown a screen with your registered dependents.
  2. If you did not add any dependents yet, you can do so by tapping on the Add Vaccination Dependent option at the bottom.
    Otherwise, skip to Step 12.

  1. Key in your dependent’s details – Full name, Relationship with you, NRIC / Passport number, Age, Gender, Current Address and Post Code, and State.
  2. Check the details and tap Save when you are done.

  1. Your newly-added dependent will now appear in the list of dependents.

  1. Tap on the Add as vaccine dependent option of the dependent you wish to register.
  2. You will be asked to confirm that you have the authority to manage the vaccination process for your dependent.
    You are also asked to note that once this dependent is registered to your MySejahtera account, he/she cannot be registered for the COVID-19 vaccine programme with a different MySejahtera account.
  3. Tap on Yes, Proceed to proceed with the registration.

  1. You will be asked to verify your dependent’s name and MyKad / Passport number; as well as confirm that he/she is over 18 years old.
    Technically, it should state 18 years old and older, because the COVID-19 vaccine programme is open to those who are 18 years of age too.
  2. If you notice any mistake, tap Edit to change the name and IC / Passport number.
  3. Otherwise, tap the I confirm that my dependent is over 18 years old check box, and tap Submit.

  1. You will be asked to answer four simple questions, to determine whether you should be classed under Phase 2 or Phase 3 of the COVID-19 Vaccination Program, as well as your location.
  2. The address search option may not work. If that happens, tap on the Location finder to let MySejahtera use your GPS location.

  1. Please BE HONEST in this assessment. It will, after all, be verified by the Ministry of Health.When it comes to Question no. 2 – Do you have any comorbities? – that refers to any medical condition you have that may put you at greater risk of dying from COVID-19.For your reference, this includes :
    • Diabetes mellitus
    • Hypertension (high blood pressure)
    • Heart disease
    • Asthma
    • Cancer
    • Chronic lung disease
    • Kidney disease
    • Liver disease
    • Stroke
    • Low Immunity (Immunocompromised)
    • Obesity
    • Others

  1. Once you are done, tap Submit, and your dependent will have a green checkmark next to it.
  2. If you made any mistake, you can tap on Remove vaccine dependent, and begin the process all over again, from Step 12.

Then all you have to do is wait for the Malaysia Ministry of Health to contact you when it is your dependent’s turn to be vaccinated against COVID-19!

 

Confirm Your COVID-19 Vaccination Registration

Don’t leave just yet. Make sure your registration was completed properly using these steps :

  1. Go back to the MySejahtera main screen, and tap on the COVID-19 Vaccination option again.

  1. In this screen, tap on the first option – Vaccine for [your name here] again.

  1. If you see this screen, then you have successfully registered for the COVID-19 vaccination program.

 

No Need To Register Again For COVID-19 Vaccination

On 3 March 2021, National Immunisation Programme Coordinating Minister Khairy Jamaluddin said that “there is no need to resubmit” the application.

He clarified this on 4 March 2021, stating that MySejahtera is currently updating its vaccination registration record.

So there is NO NEED to register for vaccination again, even if you do not see the vaccination status page above.

As long as you submitted your registration and saw this THANK YOU pop-up, you have successfully registered for the COVID-19 vaccination programme.

 

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Warning : Pahang Limits Dining To Just 1 Hour!

Please be warned that Pahang limits dining at eateries, cafes and restaurants to just 1 hour!

 

Warning : Pahang Limits Dining To Just 1 Hour!

On 5 March 2021, Pahang switched to the less stringent RMCO / PKPP restrictions, which allowed some limited tourism, as well dining in at eateries, cafes and restaurants.

However, the Pahang Disaster Management Committee decided to impose an additional limitdining is limited to 1 hour per customer!

In Pahang, all dining premises must follow requirements :

  • there must be 1 metre distance between tables
  • seating capacity is according to table size and 1 metre physical distance between customers
  • maximum dining time is 1 hour per customer
  • the dining in capacity of the premise must be stated at the premise entrance, and obeyed

 

Scan MySejahtera Every Hour While Dining In Pahang?

While sitting inside a cafe or restaurant for hours will increase your risk of getting infected with COVID-19, it seems impractical to have a standard 1 hour limit for dining premises.

After all, a 5-course dinner at a full service restaurant will definitely take longer than an hour, while a quick bite at a burger joint will last less than 30 minutes.

So unless they are basically asking restaurants to serve pre-cooked meals, we have no idea how the Pahang state government is going to enforce this rule.

However, scanning MySejahtera every hour is NOT going to work, because it will merely prove to the police that you have been inside the cafe or restaurant for more than an hour.

A quick check on MySejahtera will show the police just how many times you scanned MySejahtera at the same dining outlet, and therefore, how many hours you were there.

Therefore, the only thing you can do while in Pahang is to limit yourself to dining in at cafes and eateries that serve pre-cooked or quick meals, and avoid full-service restaurants that serve multiple-course meals.

The safest option is to order food to go – by drive-through or takeaway – or have it delivered to you.

It’s just not worth getting a RM 10,000 fine for dining in more than 1 hour in Pahang…

 

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MySejahtera Now Shows Correct Vaccine Registration Dates!

It took them almost 2 weeks to fix the issue, but MySejahtera will now show you the correct vaccine registration and assessment dates!

 

MySejahtera Now Shows Correct Vaccine Registration Dates!

After initially showing the wrong registration dates for the COVID-19 vaccination program, MySejahtera will now show you the correct dates!

This will be a real relief for the public who has been thoroughly confused by the wrong dates, and suggestions that their registration did not go through.

Even though National Immunisation Programme Coordinating Minister Khairy Jamaluddin said that the first registration was already recorded, we all want to see it stated correctly in MySejahtera.

As you can now see in this comparison, the registration and assessment dates are now accurately reflected.

 

Haven’t Registered For Vaccine On MySejahtera?

If you have not registered for vaccine on MySejahtera, please do so ASAP! It’s very simple!

We also have a pictorial and video guide for you : How To Register For COVID-19 Vaccination On MySejahtera!

You can also register for vaccination online or by phone!

Online Registration : Malay | English

Phone Hotline : 1800-888-828

So get registered for your FREE vaccination, and be amongst the first to be free from COVID-19!

Note : Do NOT register again online or by phone, if you have already registered via MySejahtera.

 

Wrong MySejahtera Vaccine Registration Dates?

On 3 March 2021, MySejahtera started displaying a vaccination status page, but it only appeared for some people.

For everyone else, clicking on the Vaccine for [Your Name] link just leads them back to the registration process, instead of the status page.

They would have to go through the entire vaccination registration process again, before the status page would appear.

After they re-register for vaccination on MySejahtera, the Vaccine for [Your Name] link will then correctly show the vaccination status page.

There was also concern when users noticed that MySejahtera was showing a new registration date, instead of the original registration date.

 

No Need To Register Again For Vaccine On MySejahtera!

On 4 March 2021, the National Immunisation Programme Coordinating Minister Khairy Jamaluddin, said that MySejahtera is currently updating its vaccination registration record.

Missing Vaccination Status Page?

He assured everyone that all MySejahtera users should see the vaccination status page today.

If you still do not see the vaccination status page, you do NOT need to re-register for the vaccination programme.

Wrong Vaccination Registration Date?

He also said that those who re-registered and received a new date on their vaccination status page do not need to worry.

The appointment will be set according to the first registration date, not the new registration date.

 

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MySejahtera : RM10K ~ RM50K Fine Can Be Appealed!

MySejahtera logging is MANDATORY, and the fine just increased to RM 10,000 for individuals and RM 50,000 for companies!

However, the government allows you to appeal for a lower fine, so make sure you do that!

Updated @ 2021-03-13 : Added RM50K fine for companies, and other updates.

Updated @ 2021-03-12 : Added details of increased RM10K fine for individuals.

Originally posted @ 2021-02-10

 

MySejahtera : Mandatory, Fine Now RM10K ~ RM50K!

MySejahtera logging has been mandatory since 10 February 2021, but most people still seem unaware of this.

You can still get fined if you registered with an alternate app like Selangkah, but not MySejahtera.

On 3 March 2021, the non-compliance fine was increased, from 11 March 2021 onwards to :

The massively increased fines will definitely be a problem for many people who don’t even earn that much in 4 months!

Look at this picture of a compound that a netizen received on the very first day the fine was increased!

Apparently, this person was fined for not registering with MySejahtera, even though he registered with a different app or the manual log book.

 

MySejahtera Fine Can Be Appealed

Malaysia Senior Minister of Defence Datuk Seri Ismail Sabri Yaakob stated that the maximum fine of RM10,000 for individuals is only for “repeat and serious offenders”.

According to the Inspector General of Police Abdul Hamid Bador, the police officers do not have the power to reduce the fine. It is merely their duty to issue the compound.

However, those who receive the compound can appeal for a reduction in the fine at the nearest District Health Office.

So if you are caught not scanning the QR code using your MySejahtera app :

  • DO NOT ARGUE with the police officer.
  • Accept the compound from the police officer.
  • Head to the nearest District Health Office to appeal the fine.

Potential mitigating factors could include your economic status, a first-time offence, not owning a smartphone, poor or no Internet connectivity in that area.

DAP Selangor is also offering legal assistance, so you can give them a try too, if your appeal fails.

Recommended : Malaysia Announces COVID-19 Fines Of RM10K ~ RM100K!

 

MySejahtera : Mandatory Since Feb 2021, Fine Originally RM1K

COVID-19 contact tracing requires timely and accurate logging of everyone’s movements, which has been accomplished by many apps and manual logbooks in Malaysia.

However, to streamline and speed up the contact tracing process, the Malaysia National Security Council (MKN) announced on 9 February 2021 that MySejahtera logging is now mandatory.

From Wednesday, 10 February 2021 onwards, everyone in Malaysia must log their movements in public areas using the MySejahtera app.

You can use other contact tracing apps as well, but only in addition to MySejahtera, which again is MANDATORY.

The use of manual logbooks is no longer allowed, except in rural areas where Internet connectivity is poor or not available.

However, the government did not detail how people who do not own a smartphone are supposed to log their visits.

The fine was originally set at RM 1,000 per person, per offence for those who failed to log their movements using MySejahtera.

The original RM 1,000 fine for not logging your movement in public places is not new. Malaysian netizens have shared videos and photos of enforcement checks for months now.

 

MySejahtera : What Is It?

MySejahtera is a mobile app developed by the Malaysian government. It serves as a contact tracing tool, as well as a way to disseminate verified information on COVID-19 in Malaysia.

Its users can log their movements by quickly and simply scanning a QR code at public places. This is a safer option to signing a logbook, because you won’t need to touch the logbook or use a shared pen.

Using MySejahtera also allows the Malaysia Ministry of Health (KKM) to easier and faster conduct contact tracing.

Please note that EVERY PERSON – including children and domestic helpers – must be registered.

Unfortunately, the government has not stated what people should do, if they do not have a smartphone.

 

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No Need To Register Again For Vaccination On MySejahtera!

The Malaysian government has clarified that MySejahtera is being updated, and there is NO NEED to register again for COVID-19 vaccination!

Find out what’s going on, and why you don’t have to re-register for COVID-19 vaccination!

 

Register Again For Vaccination : What’s Going On?

On 3 March 2021, MySejahtera started displaying a vaccination status page, but it only appeared for some people.

For everyone else, clicking on the Vaccine for [Your Name] link just leads them back to the registration process, instead of the status page.

They would have to go through the entire vaccination registration process again, before the status page would appear.

After they re-register for vaccination on MySejahtera, the Vaccine for [Your Name] link will then correctly show the vaccination status page.

There was also concern when users noticed that MySejahtera was showing a new registration date, instead of the original registration date.

 

No Need To Register Again For Vaccination On MySejahtera!

On 4 March 2021, the National Immunisation Programme Coordinating Minister Khairy Jamaluddin, said that MySejahtera is currently updating its vaccination registration record.

Missing Vaccination Status Page?

He assured everyone that all MySejahtera users should see the vaccination status page today.

If you still do not see the vaccination status page, you do NOT need to re-register for the vaccination programme.

Wrong Vaccination Registration Date?

He also said that those who re-registered and received a new date on their vaccination status page do not need to worry.

The appointment will be set according to the first registration date, not the new registration date.

 

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How To Check If MySejahtera Vaccine Registration Successful!

After registering for your COVID-19 vaccine in MySejahtera, please CHECK to make sure the registration was successful!

 

How To Check If MySejahtera Vaccine Registration Successful!

After registering for COVID-19 vaccination in MySejahtera, don’t leave just yet!

Please follow these steps to CHECK if your registration was successful!

  1. Go back to the MySejahtera main screen, and tap on the COVID-19 Vaccination option again.

  1. In this screen, tap on the first option – Vaccine for [your name here] again.

  1. If you see this screen, then you have successfully registered for the COVID-19 vaccination program.

 

Check, But No Need To Register Again For Vaccination

On 3 March 2021, National Immunisation Programme Coordinating Minister Khairy Jamaluddin said that “there is no need to resubmit” the application.

He clarified this on 4 March 2021, stating that MySejahtera is currently updating its vaccination registration record.

So there is NO NEED to register for vaccination again, even if you do not see the vaccination status page above.

As long as you submitted your registration and saw this THANK YOU pop-up, you have successfully registered for the COVID-19 vaccination programme.

 

Earlier Reasons To Check + Confirm Your Registration

On 3 March 2021, MySejahtera started displaying a vaccination status page, but it only appeared for some people.

For everyone else, clicking on the Vaccine for [Your Name] link just leads them back to the registration process, instead of the status page.

They would have to go through the entire vaccination registration process again, before the status page would appear.

After they re-register for vaccination on MySejahtera, the Vaccine for [Your Name] link will then correctly show the vaccination status page.

Without accessing this status page, how will people find out when their first and second dose appointments will be?

There was also concern when users noticed that MySejahtera was showing a new registration date, instead of the original registration date.

 

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Is WhatsApp Going To Charge For Picture Messages?

Is WhatsApp going to charge us to send and receive picture messages from 1 March onwards?

Find out what’s going on, and what the FACTS really are!

 

Claim : WhatsApp Is Going To Charge For Picture Messages!

This viral claim is spreading like wildfire on WhatsApp, with people asking – is this true?

Please note: Starting from March 1st, all pictures of “good morning, good morning, happy weekend, etc.” will be charged, and it is a two-way charge (sending and receiving), please use text for greetings , Don’t use pictures! Thank you

请各位注意:从3月1日开始,凡是“问好“的早安丶上午好丶周未快乐等等的图片都要收费了,而且是双向收费(发与收),请各位问候要用文字,不要用图片!谢谢

Ambil perhatian: Bermula dari 1 Mac, semua gambar2 “selamat pagi, selamat berhujung minggu, dan sebagainya” akan dikenakan bayaran, dan ianya adalah bayaran dua-hala(hantar dan terima), tolong gunakan teks untuk ucapan. Jangan gunakan gambar2! Terima kasih.

 

No, WhatsApp Is NOT Going To Charge For Picture Messages!

Such viral messages have been circulating for years, often being modified to change the date or details. But the premise is always the same – WhatsApp will start charging us.

This latest version is most likely an attempt to stop people from sending all those irritating Good Morning and Happy Weekend messages.

The truth is – WhatsApp is NOT going to charge for sending or receiving picture messages.

In fact, it does not make sense for WhatsApp to charge us to use their free messaging service. Here are the reasons why…

Reason #1 : WhatsApp Needs To Stay Free

WhatsApp became big by providing a FREE messaging service, and that includes the ability to send and receive picture messages.

Even when they tried to monetise WhatsApp without charging users for messages, they were roundly criticised and many abandoned them for Telegram and Signal.

Charging for their free messaging service will merely trigger a massive exodus to alternative free messaging services like Telegram, Signal, WeChat, Line, KakaoTalk, etc.

Reason #2 : WhatsApp Needs Us As Their Product

WhatsApp will probably charge companies using their (still free) WhatsApp Business app, and introduce payment services to make money.

But they will always keep messaging free for end-users, because we are their “product”. WhatsApp needs a massive number of users to “sell” to businesses, including those on Facebook.

Our metadata is useful to advertisers on Facebook, and eventually, WhatsApp will likely charge businesses for the right to access their massive user base.

Ultimately, it does not make business sense for WhatsApp to charge end users like us.

Reason #3 : WhatsApp Does Not Have The Ability To Charge Us

Think about it for a second – did you ever give WhatsApp your credit card details? Or did they introduce any payment method?

If not, how on Earth are they ever going to charge you?

There is simply NO WAY for WhatsApp to charge us anything. Not until they ask for our credit card details, or introduce some kind of payment method.

Reason #4 : There Would Be Advanced Warning

Even if WhatsApp really wanted to charge for messaging, they cannot just start charging on-the-sly.

Remember the big hoohah over the change in privacy policy? It only happened because they had to tell people that they were changing it, and ask them to accept those changes.

So if it does come to pass that WhatsApp will start charging for messages, they will have to inform you in advanced and you will have the opportunity to switch to an alternative messaging service.

 

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Maxis TV Is Here, But Is It Worth Subscribing?

Maxis TV promises to offer multiple OTT steaming services at a cheaper price.

Take a look at what Maxis TV actually offers, and find out if it’s really worth your money!

 

Maxis TV : Cheaper OTT Streaming Bundles?

What exactly is Maxis TV? Maxis calls it a “first of its kind video entertainment service”.

Let’s be clear – Maxis TV is not a video streaming service. In fact, Maxis doesn’t actually stream anything to anyone.

All Maxis TV really does is offer bundles of five existing OTT streaming services.

  • dimsum
  • iQIYI
  • MUBI
  • viu
  • WeTV iflix

While they call it “completely new in the market and cannot be found anywhere else”, that’s only true if you are too lazy to subscribe to those streaming services yourselves.

Their true value proposition is offering these OTT streaming services at cheaper prices, with a single payment point. That’s really it.

 

Maxis TV Bundles : Are They Worth It?

Maxis TV promises to offer flexible OTT bundle passes, which confusingly, are divided into three categories :

  • Single Pass (should really be called Limited Pass)
    – Daily with 3 GB data limit : RM 3
    – Weekly with 5 GB data limit : RM 5
    – Monthly with 10 GB data limit : RM 9.99
  • 2-OTT Bundle with Unlimited Data : RM 18 per month
  • Unlimited Bundle with Unlimited Data : RM 42 per month

We can quickly identify a few problems with the Maxis TV bundles…

Single Pass with Limited Data

Maxis should have kept things simple – charge by the day, week or month. But they had to complicate it by adding a data limit.

Their potential subscribers are going to have to figure out – how much data does this movie take up? Or that TV episode?

Why add this unnecessary limit? It seems intentionally designed to prevent binge-watching by people on a budget.

2-OTT Bundle

Maxis TV offers only five combinations for their 2-OTT Bundle.

You cannot, for example, choose dimsum and viu, or MUBI and dimsum, or MUBI and iQIYI.

This is partly because WeTV and iflix are much cheaper than viu.

Dimsum, WeTV, iflix Are FREE / Cheaper

You can actually watch dimsum, WeTV and iflix content for FREE.

You only need to pay for VIP access to certain “hot” content, or the ability to skip advertisements (WeTV and dimsum).

Only One Package Worth Considering

Unless you are looking to subscribe to multiple bundles, it is generally cheaper to subscribe directly :

  • dimsum VIP : RM 8.90 per month
  • MUBI : RM 15 per month, RM 120 per year
  • iQIYI Standard VIP : RM 8.90 per month
  • viu : RM 12.90 per month, RM 88 per year
  • WeTV VIP : RM 7.90 per month
  • iflix VIP : RM 3 per week

From our POV, the only Maxis TV bundle worth considering is the Unlimited Pass, which gives you access to all five OTT services. You will then save RM 13 per month.

Even that is assuming you plan to watch all five of them. If you only want to use 3-4 of those OTT services, it is cheaper to just subscribe directly.

 

Maxis TV : Free 1-Month Trial!

Maxis is now offering a free one-month trial for all new Maxis TV subscribers, even for non-Maxis customers.

So you can give it a try, or use it to get some free streaming for a month. Just make sure you discontinue it before the subscription kicks in automatically!

 

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Telegram : How To Move Chat History From Other Apps

Telegram just introduced the ability to import chat history from other messaging apps.

Find out how to move your chat history from other messaging apps to Telegram!

 

Telegram Now Lets You Move Chat History From Other Apps

Telegram has been very active trying to encourage disgruntled WhatsApp users to migrate to their messaging app.

On 28 January 2021, Telegram introduced the ability to import chat history from other messaging apps like WhatsApp, Line and KakaoTalk.

This feature works for both individual chats and chat groups, and leverages the export function already available in those messaging apps for years now.

Before you proceed, we should warn you about the security risks of moving your chats to Telegram :

  • it lacks end-to-end encryption for all chats, except Secret Chat
  • your data – chats and files – are all stored in their cloud servers
  • your data is encrypted in storage, but Telegram has the encryption keys

You can read more about the risks in Why You Should NOT Move WhatsApp Chats To Telegram!

 

Telegram : How To Move Chat History From Other Apps

This video example demonstrates how to migrate your chats and files from WhatsApp to Telegram on iOS (left), and Android (right). It should work the same way for the other apps.

Moving Chats On iOS

  1. Make sure you have the latest versions of WhatsApp and Telegram.
  2. Open WhatsApp.
  3. Open Contact Info or Group Info.
  4. Tap Export Chat.
  5. Choose to Include Media or export Without Media.
  6. Select Telegram in the Share menu.

Moving Chats On Android

  1. Make sure you have the latest versions of WhatsApp and Telegram.
  2. Open WhatsApp.
  3. Tap on the ⋮ icon.
  4. Select More > Export Chat.
  5. Choose to Include Media or export Without Media.
  6. Select Telegram in the Share menu.

As you can see, it’s pretty simple. But you have to do it for every chat or chat group.

You cannot do a mass export and import of all chats from WhatsApp (or other messaging apps) to Telegram.

 

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Why You Should NOT Move WhatsApp Chats To Telegram!

Telegram just highlighted the ability to migrate WhatsApp chats to their app, but you really should NOT do that.

Find out why this is a BIG security and privacy risk than just leaving your chats in WhatsApp!

 

Telegram : Moving Chat History From WhatsApp, Line + KakaoTalk

In a recent version 7.4 update for their iOS app, Telegram announced a new feature – the ability to move your chat messages from other apps like WhatsApp, Line and Kakaotalk to their app.

Curiously, that ability has actually been part of WhatsApp since 2018, when they introduced the ability to export chats to email and other apps.

And while this feature is purportedly available only with the iOS version of Telegram Messenger, you can already do that with existing versions of WhatsApp and Telegram.

 

Why You Should NOT Move WhatsApp Chats To Telegram!

You should note that the privacy risks with WhatsApp have been grossly exaggerated by the media and many Internet “experts”.

For one thing – WhatsApp users have been sharing metadata with Facebook since September 2016, a fact initially lost on many media outlets and “experts”.

But we understand the fear – Facebook is a real snoop. Even so, it would be a mistake to migrate from WhatsApp to Telegram.

Let us share with you why you should NOT migrate from WhatsApp to Telegram, and why it is a BIG mistake to migrate your WhatsApp data to Telegram.

Fact #1 : Telegram Is LESS Secure Than WhatsApp

WhatsApp fully implemented end-to-end encryption across all of their apps and network since 5 April 2016.

End-to-end encryption prevents WhatsApp or Facebook from reading your messages. Only the sender and receiver(s) can read them.

WhatsApp shares a considerable amount of data and metadata that Facebook can use to identify and track your movements and activities. But not the content of your messages.

Telegram, on the other hand, has STILL NOT implemented end-to-end encryption for all messages by default.

Instead, they still insist on offering end-to-end encryption only when you create a Secret Chat.

This leaves the bulk of your messages completely readable by Telegram and anyone who intercepts those messages as they travel from your device through the Internet to the recipient.

The very presence of Secret Chats between certain people is itself metadata that can help oppressive regimes identify their enemies or whistleblowers.

Fact #2 : Your Data Is Stored In Telegram Cloud Servers

All WhatsApp data is stored only in your registered device. WhatsApp also does not retain messages in their servers after they are delivered, and will only store files (like photos and videos) and undelivered messages for 30 days.

It’s the opposite with Telegram – all of your data – messages, photos, videos, documents – is stored in their cloud servers. Even though they are encrypted in storage, Telegram holds the encryption keys, NOT YOU.

This ability has its advantages like convenient access across multiple devices, but it also makes Telegram less secure.

Telegram has access to your encrypted files, including the ability to decrypt them for authorities that legally compels them to do so.

Fact #3 : Moving Your Messages + Media To Telegram Exposes Them

While your chats and media remain within your WhatsApp app, they are encrypted and not available to anyone but yourself (and the recipients).

Migrating your chat messages and media to Telegram would involve sending them unencrypted to Telegram’s servers.

This exposes your hitherto secure chats and media to a man-in-the-middle attack – allowing a third party to snoop or grab a copy of the data as it travels unencrypted to the Telegram servers.

Fact #4 : Facebook Already Has Your Metadata

As we pointed out earlier, WhatsApp has been sharing our metadata with Facebook since September 2016.

So moving your existing chats out of WhatsApp won’t limit or reduce your exposure. That horse has long bolted from the stable.

Moving your chat history and files to Telegram will just offer a new attack surface for cybercriminals and oppressive regimes.

Fact #5 : Facebook Will Still Have Your Data If You Still Use Facebook!

Here is the other thing that people don’t realise – migrating from WhatsApp to another messaging app is pointless if you do not also stop using Facebook.

As long as you still use Facebook, they will still have access to a consideration amount of metadata. Losing your WhatsApp metadata just gives them less metadata.

After all, Facebook can track your movements and activity even if you are NOT on Facebook! This is what they call Off-Facebook Activity.

 

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Hello? WhatsApp Is Already Sharing Data With Facebook!

People are worried that a new WhatsApp privacy policy update will force them to share data with Facebook.

Well, here’s the real surprise – don’t you know that WhatsApp is already doing that?

Find out what’s going on, and what WhatsApp is really changing…

 

New WhatsApp Privacy Policy : Share Data With Facebook?

Many of you may have woken up to this pop-up on WhatsApp, alerting you to a change in its terms and privacy policy, which takes effect on 8 February 2021.

While you can delay the decision by clicking NOT NOW, you have to accept the new terms and privacy policy, to continue using WhatsApp.

Otherwise, the alert subtly suggests, you should “delete your account”.

 

Hello? WhatsApp Is Already Sharing Data With Facebook!

Many WhatsApp users are shocked by this new development, and pondering about whether they should jump to Telegram or some other instant messenger.

What’s more egregious though is that many websites are “warning” their readers about this new, shocking development.

The fact of the matter is – WhatsApp has been sharing data with Facebook for years!

In The Beginning : Private Communication Assured

After Facebook bought WhatsApp for a cool US$19 billion, Jan Koum set the record straight on 17 March 2014 :

Respect for your privacy is coded into our DNA, and we built WhatsApp around the goal of knowing as little about you as possible: You don’t have to give us your name and we don’t ask for your email address. We don’t know your birthday. We don’t know your home address. We don’t know where you work. We don’t know your likes, what you search for on the internet or collect your GPS location. None of that data has ever been collected and stored by WhatsApp, and we really have no plans to change that.

2016 : WhatsApp Starts Sharing Data With Facebook

In August 2016, WhatsApp announced that they would start sharing data with Facebook, after rolling out end-to-end encryption.

[B]y coordinating more with Facebook, we’ll be able to do things like track basic metrics about how often people use our services and better fight spam on WhatsApp. And by connecting your phone number with Facebook’s systems, Facebook can offer better friend suggestions and show you more relevant ads if you have an account with them. For example, you might see an ad from a company you already work with, rather than one from someone you’ve never heard of.

At that time, WhatsApp offered existing users a special one-time only option to opt-out of the data sharing, but only if they did it within 30 days.

If you are an existing user, you can choose not to have your WhatsApp account information shared with Facebook to improve your Facebook ads and products experiences. Existing users who accept our updated Terms and Privacy Policy will have an additional 30 days to make this choice by going to Settings > Account.

If you did not opt-out within 30 days back in August 2016, your data would be shared with Facebook.

This opt-out option was NOT provided to new WhatsApp users who registered on or after 25 August 2016.

After 24 September 2016 : WhatsApp Has Been Sharing Data With Facebook

With the singular exception of existing users who managed to opt-out by 24 September 2016, the data of every other WhatsApp user has been shared with Facebook.

8 February 2021 Onwards : More Information Is Shared

What will really change from 8 February 2021 onwards is the additional information that WhatsApp will share with Facebook :

  • Status Information. You may provide us your status if you choose to include one on your account. Learn how to use status on Android, iPhone, or KaiOS.
  • Transactions And Payments Data. If you use our payments services, or use our Services meant for purchases or other financial transactions, we process additional information about you, including payment account and transaction information. Payment account and transaction information includes information needed to complete the transaction (for example, information about your payment method, shipping details and transaction amount). If you use our payments services available in your country or territory, our privacy practices are described in the applicable payments privacy policy.
  • Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
  • User Reports. Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is made, we collect information on both the reporting user and reported user.
  • Businesses On WhatsApp. Businesses you interact with using our Services may provide us with information about their interactions with you. We require each of these businesses to act in accordance with applicable law when providing any information to us.When you message with a business on WhatsApp, keep in mind that the content you share may be visible to several people in that business. In addition, some businesses might be working with third-party service providers (which may include Facebook) to help manage their communications with their customers. For example, a business may give such third-party service provider access to its communications to send, store, read, manage, or otherwise process them for the business. To understand how a business processes your information, including how it might share your information with third parties or Facebook, you should review that business’ privacy policy or contact the business directly.

 

Opted Out In 2016? It Is Still Honoured!

WhatsApp will apparently continue to honour the decision of those who opted-out of data sharing in August 2016.

For those who opted out, you can agree to the new policy, and your data will still NOT be shared with Facebook.

To check if you opted-out in August 2016, you will need to check in your WhatsApp account – Settings > Account > Request Account Info.

 

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Fact Check : Fat Bidin Claims On MySejahtera Snooping!

Wan Azlee, who goes by Fat Bidin, claims that MySejahtera is mining private information from our phones.

Find out what he discovered, and what the FACTS really are!

Updated @ 2020-12-03 : Added MySejahtera version history for more context.

Updated @ 2020-12-01 : Added more information, including how to disable permissions in Android and iOS for the paranoid.

Originally posted @ 2020-11-30

 

Fat Bidin : MySejahtera Is Mining Information From Our Phones!

In Episode 41 of Fat Bidin Knows Everything, Wan Azlee claimed (between mouthfuls of oats) that MySejahtera is mining a wealth of private information from our phones.

His evidence? A report by the Exodus Privacy website, stating that MySejahtera has 6 trackers and 24 permissions.

He went through the 24 permissions and made these concerning observations about MySejahtera :

  • it can take control of your phone and pair it with your Bluetooth devices
  • directly call phone numbers
  • find accounts on your phone
  • read your contacts in your phone
  • read the contents of your SD card
  • modify or delete the contents of your SD card
  • prevent your phone from sleeping
  • modify your contacts

Phwoarrrr…. shocking, isn’t it? Wan Azlee / Fat Bidin then asks the Malaysia Ministry of Health to be transparent and tell us what’s going on.

Well, let’s take a closer look at his claims…

 

Fat Bidin On MySejahtera Is Mining Our Information : A Fact Check

Wan Azlee is very articulate, but Fat Bidin honestly doesn’t quite know everything… and here’s why.

Fact #1 : That MySejahtera Version Was From April 2020

Fat Bidin posted his video on 24 November 2020, and we noticed that he was checking an old version of MySejahtera – version 1.0.10, that was posted way back in April 2020.

For the record, there has been FOURTEEN UPDATES since that version :

  • 1.0.11 : 23 April 2020
  • 1.0.12 : 28 April 2020
  • 1.0.13 : 3 May 2020
  • 1.0.15 : 4 May 2020
  • 1.0.16 : 13 May 2020
  • 1.0.17 : 23 May 2020
  • 1.0.18 : 30 May 2020
  • 1.0.19 : 3 June 2020
  • 1.0.20 : 28 June 2020
  • 1.0.21 : 30 June 2020
  • 1.0.22 : 21 July 2020
  • 1.0.23 : 29 July 2020
  • 1.0.24 : 11 August 2020
  • 1.0.25 : 5 November 2020

The latest version of MySejahtera – version 1.0.25 –  was released on 5 November 2020 – 19 days before Wan Azlee posted his video.

Why on Earth would he focus on a 6 month-old version of the app, when there is a much newer version?

Fact #2 : Exodus Posted Their Latest MySejahtera Report On 20 November 2020

Exodus posted their latest report on the latest version of MySejahtera (version 1.0.25) on 20 November 2020 at 10:47 am (as you can see in this screenshot).

That was 4 days before Wan Azlee posted his video, so why didn’t he use this new report instead?

Fact #3 : MySejahtera Has 1 Tracker + 14 Permissions According To Exodus

According to the November 20 Exodus report, MySejahtera has 1 tracker – Google Firebase Analytics, and 14 permissions, of which the highlighted ones were :

  • ACCESS_COARSE_LOCATION : access approximate location (network-based)
  • ACCESS_FINE_LOCATION : access precise location (GPS and network-based)
  • CALL_PHONE : directly call phone numbers
  • CAMERA : take pictures and videos
  • READ_EXTERNAL_STORAGE : read the contents of your SD card
  • WRITE_EXTERNAL_STORAGE : modify or delete the contents of your SD card

We immediately noticed that several controversial permissions are no longer in it :

  • GET_ACCOUNTS : find accounts on the device
  • READ_CONTACTS : read your contacts
  • WRITE_CONTACTS : modify your contacts

So if you are worried that MySejahtera is reading your contacts or modifying them, just UPDATE it to the latest version 1.0.25!

Fact #4 : Actual Permissions Are Fewer

When we checked MySejahtera 1.0.25 as installed in our phone, we found that it actually asked for and used only 11 permissions, instead of 14 as reported by Exodus.

The report also offered a bit more context about those permissions. For instance, location data is only made available when you are actively using the app.

That’s because the location data is used by MySejahtera for its Hotspot Tracker and Locate Health Screening Facility features.

In your phone, you can tap on them for more information on what they allow the app to do.

Fact #5 : Apps Need To Read, Modify + Delete Their Own Data

The permission to read, modify and delete content on our phone may seem ridiculous, but it is a necessity for most apps.

Unless the apps is merely a container for a website or web service, it needs to store data, and modify or delete it when necessary.

Fact #6 : Access To External / SD Card Is Necessary

Most developers will also ask for the permission to read, modify and delete content to the (micro) SD card, because of Adoptable Storage.

Adoptable Storage is a feature that lets smartphones use external storage (like a microSD card) as if it is part of their internal storage.

When a microSD card is used this way, apps like MySejahtera can be installed on it. Therefore, it would require permission to read, modify and delete its own data on the external storage card.

Fact #7 : Android Restricts Data Snooping

Apps that have access to read / modify / write external storage are allowed to access files from other apps. However, this is limited to only these three media collections :

  • MediaStore.Images
  • MediaStore.Video
  • MediaStore.Audio

MySejahtera, or any other app with similar permissions, cannot read / modify / delete data outside of those three media storage locations.

Fact #8 : MySejahtera Has A Privacy Policy

Like all other Android and iOS apps, MySejahtera has a privacy policy, where it is stated clearly that

MySejahtera is owned and operated by the Government of Malaysia. It is administrated by the Ministry of Health (MOH) and assisted by the National Security Council (NSC) and the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU). The Government assures that the collection of your personal information is align with Personal Data Protection Act 2010 (Act 709).

The app will not record user’s Personal Data except with the permission and voluntarily provided by the user. Information collected are used for monitoring and enforcement purposes by Government authorities in dealing with the COVID-19 pandemic. This information is not shared with other organizations for other purposes unless specifically stated.

Fact #9 : You Are Protected By PDPA 2010 (Act 709)

We are all protected by the Personal Data Protection Act 2010 (Act 709).

Anyone who is caught sharing our personal data without permission is be liable to a fine not exceeding three hundred thousand ringgit or to imprisonment for a term not exceeding two years or to both.

Fact #10 : You Can Disable Permissions

You can view and disable any permission that worries you :

Android

  1. Go to Settings > Apps >  MySejahtera > Permissions.
  2. Tap on the permission you don’t want, and select Deny.

Apple iOS

  1. Go to Settings > MySejahtera.
  2. Disable the permissions you don’t want.

But note that doing this will likely break some features in MySejahtera.

Fact #11 : Many Other Apps Are Worse For Your Privacy

When it comes to privacy, we have bigger fishes to fry. Take a look at how many trackers and permissions these four popular apps require.

They make MySejahtera look absolutely privacy-conscious!

 

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Latest MySejahtera SOP For Petrol Stations : To Scan Or Not?

Senior Minister for Security Dato’ Sri Ismail Sabri Yaacob just issued an updated MySejahtera SOP for petrol stations.

Please make sure you understand the new SOP, and share it out with your family and friends!

 

Scan MySejahtera At Petrol Stations, Or Get Fined RM1K?

While CPRC (Crisis Preparedness and Respose Centre) from the Ministry of Health has said that it is not necessary to scan MySejahtera at petrol stations, the police insist that it is mandatory.

In fact, Bukit Aman CID Deputy Director DCP Datuk Mior Faridalathrash Wahid confirmed that you must register MySejahtera at the petrol station, even if you do not enter the convenience store!

Malaysians were thoroughly confused by two competing narratives, and a slew of news reports that flip-flopped on the issue.

 

Latest MySejahtera SOP For Petrol Stations : To Scan Or Not?

At around 6 PM on 10 November 2020, Senior Minister for Security Dato’ Sri Ismail Sabri, issued an updated SOP on the use of MySejahtera in petrol stations in this press conference.

Here is a summary of the updated MySejahtera SOP for petrol stations :

MUST Scan MySejahtera / Register Manually

  • Making payments or purchases inside the petrol station’s convenience store.
  • Using the ATM machine inside the petrol station’s convenience store.
  • Using the petrol station’s toilet or surau.
  • Sending your car to the petrol station’s workshop.
  • Sending your car for a manual car wash.

DO NOT Need To Scan MySejahtera / Register Manually

  • Self-serving at the pump, and paying using their credit or debit cards or online app.
  • Paying the cashier through the pigeonhole.
  • Self-inflating your own tyres.
  • Using the auto car wash, unless you are paying inside the petrol station’s convenience store.
Scan MySejahtera or
Register Manually?
Making payments inside the petrol station store YES
Making purchases from the convenience store YES
Using the toilet or surau YES
Sending car to petrol station’s workshop YES
Sending car for manual car wash YES
Self-serving at pump, and
paying with credit / debit card / mobile app
NO
Paying cashier through pigeonhole NO
Inflating tyres with air NO
Driving car through auto car wash NO

 

MySejahtera : Why Use It At Petrol Stations?

MySejahtera is a mobile app developed by the Malaysian government. It serves as a contact tracing tool, as well as a way to disseminate verified information on COVID-19 in Malaysia.

Its users can log their movements by quickly and simply scanning a QR code at public places. This is a safer option to signing a logbook, because you won’t need to touch the logbook or use a shared pen.

Even though petrol pumps in Malaysia are generally self-served, petrol stations are high traffic public areas with pump attendants and employees, as well as other customers, who may be infected.

Registering your visit with MySejahtera at the petrol station will allow the authorities to quickly and accurately perform contact tracing if any infected person was at the petrol station.

 

COVID-19 : How To Keep Safe!

Here are a few simple steps to stay safe from COVID-19 :

Recommended : Soap vs Sanitiser : Which Works Better Against COVID-19?
Recommended : Surgical Mask : How To CORRECTLY Wear + Remove!
Recommended : COVID-19 Food Safety : Fruits, Vegetables, Takeouts

 

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Scan MySejahtera At Petrol Station, Or Get Fined RM1K?

CPRC says it’s not mandatory, but PDRM says you can be fined RM1,000 for failing to register MySejahtera at the petrol station!

So which is it? After flip-flopping, they finally clarified their stance… hopefully, for the LAST TIME!

 

Register MySejahtera At Petrol Station, Or Get Fined RM1K?

According to PDRM, you must register MySejahtera at the petrol station, even if you do not enter the convenience store! Otherwise, you could be subject to a RM1,000 fine!

Bukit Aman Criminal Investigation Department deputy director DCP Datuk Mior Faridalathrash Wahid confirmed this, saying “If the people do not register or scan, how will the police trace them if there are Covid-19 cases in the area?

As petrol stations are high-traffic public spaces, it is mandatory to register your visit using MySejahtera, as well as wear a face mask have your temperature scanned, and use a hand sanitiser.

However, it appears that petrol station operators may not be aware of this requirement either, as they do not put up MySejahtera QR codes at their pumps for motorists to register their visits…

 

But Didn’t CPRC Say MySejahtera Not Necessary At Petrol Station?

This email shows the CPRC (Crisis Preparedness and Respose Centre) team saying that it is NOT necessary to register your visit using MySejahtera if you are merely refuelling at the pump or making payments.

Sadly, it appears that CPRC and PDRM are not on the same page. CPRC says it’s not necessary, but PDRM insists it is mandatory.

 

Latest MySejahtera SOP For Petrol Stations : To Scan Or Not?

On 10 November 2020, Malaysia’s Senior Minister for Security Dato’ Sri Ismail Sabri, issued an updated SOP on the use of MySejahtera in petrol stations in this press conference.

Here is a summary of the updated MySejahtera SOP for petrol stations :

MUST Scan MySejahtera / Register Manually

  • Making payments or purchases inside the petrol station’s convenience store.
  • Using the ATM machines inside the petrol station’s convenience store.
  • Using the petrol station’s toilet or surau.
  • Sending your car to the petrol station’s workshop.
  • Sending you car for a manual car wash.

DO NOT Need To Scan MySejahtera / Register Manually

  • Self-serving at the pump, and paying using their credit or debit cards or online app.
  • Paying the cashier through the pigeonhole.
  • Self-inflating your own tyres.
  • Using the auto car wash, unless you are paying inside the petrol station’s convenience store.
Situation Scan MySejahtera or
Register Manually?
Making payments inside the petrol station store YES
Making purchases from the convenience store YES
Using the toilet or surau YES
Sending car to petrol station’s workshop YES
Sending car for manual car wash YES
Self-serving at pump, and
paying with credit / debit card / mobile app
NO
Paying cashier through pigeonhole NO
Inflating tyres with air NO
Driving car through auto car wash NO

 

MySejahtera : Why Use It At Petrol Station?

MySejahtera is a mobile app developed by the Malaysian government. It serves as a contact tracing tool, as well as a way to disseminate verified information on COVID-19 in Malaysia.

Its users can log their movements by quickly and simply scanning a QR code at public places. This is a safer option to signing a logbook, because you won’t need to touch the logbook or use a shared pen.

Even though petrol pumps in Malaysia are generally self-served, petrol stations are high traffic public areas with pump attendants and employees, as well as other customers, who may be infected.

Registering your visit with MySejahtera at the petrol station will allow the authorities to quickly and accurately perform contact tracing if any infected person was at the petrol station.

That’s why they made it mandatory to register your visit with MySejahtera at the petrol station, even if you don’t enter the convenience store.

 

COVID-19 : How To Keep Safe!

Here are a few simple steps to stay safe from COVID-19 :

Recommended : Soap vs Sanitiser : Which Works Better Against COVID-19?
Recommended : Surgical Mask : How To CORRECTLY Wear + Remove!
Recommended : COVID-19 Food Safety : Fruits, Vegetables, Takeouts

 

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MySejahtera / Logbook : Register Or Get Fined RM1,000!

With the number of COVID-19 cases rising in Malaysia, here’s a timely reminder – register yourself at all public places using MySejahtera or the logbook, or get fined RM1,000!

 

MySejahtera / Logbook : Register Or Get Fined RM1,000!

Malaysia has so far weathered the COVID-19 pandemic with relatively few cases, thanks to a relative strict Movement Control Order, and a mandatory requirement to wear a face mask in public from 1 August 2020 onwards.

But with the surging number of new cases, the Malaysian government appears to be ramping up enforcement checks on businesses.

Malaysian netizens have shared videos and photos of recent enforcement checks, where those who did not register themselves either using the MySejahtera app or a logbook were fined RM1,000 per person!

 

MySejahtera : What Is It?

MySejahtera is a mobile app developed by the Malaysian government. It serves as a contact tracing tool, as well as a way to disseminate verified information on COVID-19 in Malaysia.

Its users can log their movements by quickly and simply scanning a QR code at public places. This is a safer option to signing a logbook, because you won’t need to touch the logbook or use a shared pen.

 

MySejahtera / Logbook : What’s The SOP?

On 4 October 2020, the Malaysia Ministry of Health issued another reminder on the mandatory registration SOP using MySejahtera or a logbook.

Please note that EVERY PERSON – including children and domestic helpers – must be registered. If they do not have a smartphone, they must register using the logbook.

Also, if you are registering yourself using the physical logbook, please write in your FULL NAME and telephone number. You can be fined if you write in only your first name.

Premise Owner

  • Make sure visitors undergo temperature screening and scan the QR code using MySejahtera
  • In the event you do not have a QR code, make sure visitors record their particulars in a logbook
  • Make sure visitors with symptoms or high risk status are not allowed into your premise

Members Of The Public

  • Make sure you perform temperature screening and scan the QR code using the MySejahtera app, or record your details in the logbook, every time you enter a premise.
  • Perform a risk analysis from time to time.

Those who fail to register themselves at public premises risk being fined RM1,000 per person, per offence.

The Malaysia Ministry of Health has proposed that this fine be increased to RM10,000. The proposal was submitted to the Malaysian Parliament in August 2020, but has yet to be approved.

 

COVID-19 : How To Keep Safe!

Here are a few simple steps to stay safe from COVID-19 :

Recommended : Soap vs Sanitiser : Which Works Better Against COVID-19?
Recommended : Surgical Mask : How To CORRECTLY Wear + Remove!
Recommended : COVID-19 Food Safety : Fruits, Vegetables, Takeouts

 

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TikTok + ByteDance Ban By Donald Trump Explained!

US President Donald Trump just signed an executive order, highlighting the dangers of TikTok and ordering a ban of ByteDance, calling it a national emergency!

Find out what this new Trump ban means for TikTok users, and ByteDance!

 

TikTok Triggers ByteDance Ban

On 6 August 2020, US President Donald Trump signed an executive order, blocking everyone under US jurisdiction from transacting with TikTok owner, ByteDance Ltd.

This effectively bans the usage of TikTok in the United States and by US citizens worldwide. It also prohibits business dealings with ByteDance.

Trump called it a national emergency, citing the International Emergency Economic Powers Act, the National Emergencies Act and Section 301 of Title 3, United States Code.

His executive order claims that TikTok collects and potentially shares personal and proprietary data of American citizens with the Chinese Communist Party, while censoring content deemed sensitive to the CCP, pointing out that :

These risks are real.  The Department of Homeland Security, Transportation Security Administration, and the United States Armed Forces have already banned the use of TikTok on Federal Government phones.  The Government of India recently banned the use of TikTok and other Chinese mobile applications throughout the country; in a statement, India’s Ministry of Electronics and Information Technology asserted that they were “stealing and surreptitiously transmitting users’ data in an unauthorized manner to servers which have locations outside India.”  American companies and organizations have begun banning TikTok on their devices.  The United States must take aggressive action against the owners of TikTok to protect our national security.

 

ByteDance Ban : How Does It Affect TikTok?

Interestingly, while Trump’s executive order explicitly mentions TikTok, it doesn’t actually ban TikTok. It only bans transactions with TikTok’s owner – ByteDance and its subsidiaries.

In other words, if Microsoft buys TikTok from ByteDance, TikTok can continue to operate, as long as the deal gets done soon.

This is different from the concurrent WeChat and Tencent Holdings ban, which specifically bans both WeChat (the app) and its owner (Tencent Holdings).

Of course, targeting ByteDance and its subsidiaries will include the US-based TikTok, and forbid any financial transfers to and from those subsidiaries.

Section 1.  (a)  The following actions shall be prohibited beginning 45 days after the date of this order, to the extent permitted under applicable law: any transaction by any person, or with respect to any property, subject to the jurisdiction of the United States, with ByteDance Ltd. (a.k.a. Zìjié Tiàodòng), Beijing, China, or its subsidiaries, in which any such company has any interest, as identified by the Secretary of Commerce (Secretary) under section 1(c) of this order.

(c)  45 days after the date of this order, the Secretary shall identify the transactions subject to subsection (a) of this section.

In addition, it applies not just to American citizens worldwide but to any person or organisation within the United States.

The TikTok ban follows the WeChat ban, and similarly, does not start until 45 days later, on 20 September 2020. That suggests it’s being used as a leverage, rather than an urgent matter of national security.

Possibly to pressure ByteDance into accepting the Microsoft offer to buy them out. It could also just a way for Trump to boost his flagging chances at winning re-election.

And “coincidentally”, he signed his executive order on the same day Facebook unveiled Instagram Reels

 

TikTok Responds : We Are Shocked

TikTok responded with a statement, saying that they are shocked by the Executive Order :

We are shocked by the recent Executive Order, which was issued without any due process. For nearly a year, we have sought to engage with the US government in good faith to provide a constructive solution to the concerns that have been expressed. What we encountered instead was that the Administration paid no attention to facts, dictated terms of an agreement without going through standard legal processes, and tried to insert itself into negotiations between private businesses.

 

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2020 Mercedes me Apps : Find Out What’s New!

Mercedes-Benz just unveiled the new Mercedes me Apps. Not just one, but three new and different apps!

Find out more about the three new apps, and what they offer!

 

Mercedes me : For The Mercedes-Benz Digital Ecosystem

The original Mercedes me App was first introduced in 2015, creating a digital ecosystem around their vehicles.

The current app now connects over 5 million Mercedes-Benz customers to their vehicles and digital services from Mercedes-Benz.

In 2019, they became the first car manufacturer to release a Software Development Kit, granting developers access and rights to develop new functionalities and services for their proprietary platform.

 

2020 Mercedes me Apps : What’s New?

Join host Yasmine Blair and Mathias Vaitl, Head of Mercedes me & Digital Services Business at Daimless AG, for an explanation on what’s new.

Mathias also offers some insights into their software development kit, and proprietary standardised developer platform.

Instead of the original single app, Mercedes-Benz is now offering three separate apps :

  • Mercedes me : to control vehicle functions with your smartphone,
  • Mercedes me Store : to purchase digital products from Mercedes-Benz, and
  • Mercedes me Service : to book service appointments.

The creation of three separate apps, instead of the original one app, offers these advantages :

  • improved basic functionalities
  • improved customer experience through simpler and more intuitive operation
  • shorter (more frequent) update cycles

The new apps are available with immediate effect from the Apple App Store and the Google Play Store in 36 markets, and in all 40 supported countries by end of summer 2020.

 

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Samsung Business TV : What You Need To Know!

The new Samsung Business TV displays are specially-designed for small- and medium-sized businesses.

Here is a quick primer on what the new Samsung Business TV displays offer, and how much they cost!

 

Samsung Business TV : What You Need To Know!

The new Samsung Business TV displays combine Samsung’s commercial signage expertise with their advanced TV technologies to deliver customer communications with more impact.

Sleek, Bezel-less Design

The Samsung Business TV displays , available in four panel sizes – 43-inch, 50-inch, 65-inch and 75-inch – feature a sleek, bezel-less design that easily meld with the decor.

4K HDR Crystal Display

The Samsung Business TV lineup boasts a Crystal Display with 4K UHD resolution, and support for HDR (High Dynamic Range) content, delivering bright, high-contrast content that will catch the attention of potential customers.

100 Promotional Templates

Business owners can save time by using the 100 pre-loaded, pre-designed promotional templates to quickly create professional-looking content, from seasonal offers to special deals.

Samsung Business TV App

The Samsung Business TV app – available for Android and iOS devices – is a free content management solution that lets you remotely manage and control content on all of your Business TVs.

You can use it to quickly edit, review, finalise and deploy content across multiple Business TVs using your smartphone.

High Reliability

Samsung Business TVs are built to operate for long hours – 16 hours a day, 7 days a week. They come with an extended warrantee to maximise ROI.

High Security

Samsung Business TVs come with a security lock built-in, with locks for both the panel button and USB port. The app is also protected with a six-digit PIN code. These measures ensure that no one can tamper with the content being displayed.

 

Samsung Business TV : Price + Availability

The Samsung Business TV displays is available for purchase here in Malaysia with immediate effect, with these recommended retail prices :

  • 75-inch Business TV (LH75BETHLGKXXM) : RM 7,720 (about US$1,817 / £1,403 / A$2,532 / S$2,500)
  • 65-inch Business TV (LH65BETHLGKXXM) : RM 3,575 (about US$841 / £650 / A$1,173 / S$1,158)
  • 50-inch Business TV (LH50BETHLGKXXM) : RM 2,188 (about US$515 / £398 / A$718 / S$709)
  • 43-inch Business TV (LH43BETHLGKXXM) : RM 1,875 (about US$441 / £341 / A$615 / S$607)

 

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Vettons : New eCommerce Platform For Smarter Shopping!

Vettons is a new e-commerce platform that promises to make it easier for consumers to buy original products from authorised retailers.

Find out what advantages Vettons offers over their competitors, both to consumer and retailers in Malaysia!

 

Vettons : New eCommerce Platform For Smarter Shopping!

Launched on 7 July 2020, Vettons is a new e-commerce platform that promises to deliver smarter and safer online shopping.

As Head of Marketplace, Derek Ng, explains, Vettons is focused on guaranteeing a safe shopping experience, and making it easy for companies to sell and deliver their products.

To guarantee that only genuine products are sold on their platform, they vet companies applying to join their platform to ensure that they are authorised to sell those products.

They also work with brands and have a zero-tolerance policy – companies that sell counterfeit products on their platform are banned.

This not only guarantees consumers a safer shopping experience, it also elevates companies selling genuine products, giving them greater visibility.

On top of that, Vettons make it easy for them to deliver their products using geolocation tagging with smart logistics through their three logistic partners.

 

Vettons : How To Start Shopping?

The Vettons app is available on both Apple App Store and Google Play Store :

 App Store            Google Play

 

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Will TikTok Be Banned In Pakistan After Student’s Death?

Will TikTok be banned by Pakistan after the death of a student today, like how PUBG was suspended recently?

 

Student’s Tragic Death While Shooting TikTok Video

Earlier today, 10 July 2020, a 14 year-old student in Pakistan accidentally shot himself while shooting a TikTok video, in the Bagan neighbourhood of Abbottabad, Pakistan.

The 14 year-old student, identified as Abdul Samad, was killed after he accidentally fired the gun while filming himself on TikTok.

 

Will TikTok Be Banned In Pakistan After Student Death?

This new tragedy follows a string of unfortunate deaths in Pakistan, while teenagers and children attempt to make popular TikTok videos :

  • June 2020 : 17 year-old boy accidentally pulled the trigger of his father’s gun while filming himself holding the gun to his temple in a TikTok video.
  • April 2020 : 22 year-old man died after being hit by a train, while performing a TikTok challenge at the Jumma Goth railway station.
  • March 2020 : a policeman was accidentally shot and killed while trying to snatch his gun back from a female friend who took his gun to film her TikTok video
  • December 2019 : 16 year-old boy accidentally shot himself while recording a TikTok video.

Considering PUBG was recently suspended after a student committed suicide, it seems likely that Pakistan may be forced to order a suspension of TikTok after this student’s death.

Recommended : India Bans 59 Chinese Apps, Including TikTok and WeChat!

Should TikTok be held responsible for these deaths? Arguably, they have to consider if it is really smart to allow videos of people showing off and shooting guns on a short video platform that many children and teenagers use unsupervised.

There is no age check so anyone can watch those videos, irrespective of how young they are. Heck, you don’t even need an account to watch!

 

TikTok Controversies Keep Piling Up!

While TikTok is very popular with children and teenagers, it keeps getting wracked by controversies, some of its own doing.

It was caught spying on what we type in other apps, not once but TWICE. Coupled with Chinese belligerence in the Himalayas, that led to India banning TikTok together with 58 other Chinese apps.

Its penchant for promoting TikTok challenges led to deaths and injuries from the Skull Breaker / Tripping Jump Challenge.

Recommended : Skull Breaker Challenge Continues To Injure Children!

More recently, it powered the George Floyd Challenge, which was not only extremely racist but also dangerous for children to imitate.

Recommended : George Floyd Challenge Exposed : Racist + Dangerous!

 

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TikTok Reverse-Engineered : A Peek At How It Works!

TikTok is getting exposed as a really bad piece of malware, and it doesn’t help when people like bangarlol claim to have reverse-engineered it, giving us a peek at how it all works!

 

TikTok : Controversies After Controversies

TikTok is a Chinese social networking service built around short video clips. Developed and owned by ByteDance which is based in Beijing, it is very popular amongst young people and even children.

This has led to numerous controversies as TikTok proved slow or reluctant to remove dangerous or racist videos :

TikTok has also been dogged by accusations of snooping on users, but that got serious recently, when they were caught twice spying on what we typed, followed by a ban by the Indian government.

 

TikTok Reverse-Engineered : A Peek At How It Works!

bangorlol, who claims to reverse-engineer apps for a living, claimed to have figured out how TikTok worked, and what it was “harvesting” from its users.

Data Harvesting Gone Mad?

He warned that TikTok is a “data collection service” that is “essentially malware that is targeting children“, collecting everything they can get their hands on, even data unnecessary for the features they offer.

  • other apps that you installed, even those you deleted!
  • everything on your network, including network configuration and devices!
  • your GPS location – roughly once every 30 seconds!

This data collection is so critical that the TikTok app is disabled if you block communications to their data analytics host at the DNS level.

What You Don’t Know Can’t Hurt You?

The TikTok app itself is specially designed to obfuscate (make it difficult to figure out) what they are really doing.

The First Taste Of Fame…

According to bangorlol, the TikTok service will entice you by letting your first post get more likes, giving you a taste of going viral.

This will hopefully hook you into using their app, which would lead to more users as your friends will want to join in too.

Remote Payload?

bangorlol found code that allows for the downloading of a remote file, unzipping it and then executing the binary – something no legitimate app will ever do.

Can’t Be Bothered With SSL But Encrypt The Data They Collect?

Apparently, TikTok has not been using SSL (HTTPS) for a long time, leaking user email addresses through their HTTP REST API, as well as the real names and birthdays of their users.

Yet they took the effort to encrypt all of the data they collect from their users, even changing the encryption keys with every update, so you don’t know what they’re collecting.

 

TikTok Reverse-Engineered : The Full bangorlol Post

For those who want to read bangorlol’s full post, here it is :

I reverse-engineered the app, and feel confident in stating that I have a very strong understanding for how the app operates (or at least operated as of a few months ago).

TikTok is a data collection service that is thinly-veiled as a social network. If there is an API to get information on you, your contacts, or your device… well, they’re using it.

  • Phone hardware (cpu type, number of course, hardware ids, screen dimensions, dpi, memory usage, disk space, etc)
  • Other apps you have installed (I’ve even seen some I’ve deleted show up in their analytics payload – maybe using as cached value?)
  • Everything network-related (ip, local ip, router mac, your mac, wifi access point name)
  • Whether or not you’re rooted/jailbroken
  • Some variants of the app had GPS pinging enabled at the time, roughly once every 30 seconds – this is enabled by default if you ever location-tag a post IIRC
  • They set up a local proxy server on your device for “transcoding media”, but that can be abused very easily as it has zero authentication

The scariest part of all of this is that much of the logging they’re doing is remotely configurable, and unless you reverse every single one of their native libraries (have fun reading all of that assembly, assuming you can get past their customized fork of OLLVM!!!) and manually inspect every single obfuscated function. They have several different protections in place to prevent you from reversing or debugging the app as well. App behavior changes slightly if they know you’re trying to figure out what they’re doing. There’s also a few snippets of code on the Android version that allows for the downloading of a remote zip file, unzipping it, and executing said binary. There is zero reason a mobile app would need this functionality legitimately.

On top of all of the above, they weren’t even using HTTPS for the longest time. They leaked users’ email addresses in their HTTP REST API, as well as their secondary emails used for password resets. Don’t forget about users’ real names and birthdays, too. It was allllll publicly viewable a few months ago if you MITM’d the application.

They provide users with a taste of “virality” to entice them to stay on the platform. Your first TikTok post will likely garner quite a bit of likes, regardless of how good it is.. assuming you get past the initial moderation queue if thats still a thing. Most users end up chasing the dragon. Oh, there’s also a ton of creepy old men who have direct access to children on the app, and I’ve personally seen (and reported) some really suspect stuff. 40-50 year old men getting 8-10 year old girls to do “duets” with them with sexually suggestive songs. Those videos are posted publicly. TikTok has direct messaging functionality.

Here’s the thing though.. they don’t want you to know how much information they’re collecting on you, and the security implications of all of that data in one place, en masse, are fucking huge. They encrypt all of the analytics requests with an algorithm that changes with every update (at the very least the keys change) just so you can’t see what they’re doing. They also made it so you cannot use the app at all if you block communication to their analytics host off at the DNS-level.

For what it’s worth I’ve reversed the Instagram, Facebook, Reddit, and Twitter apps. They don’t collect anywhere near the same amount of data that TikTok does, and they sure as hell aren’t outright trying to hide exactly whats being sent like TikTok is. It’s like comparing a cup of water to the ocean – they just don’t compare.

tl;dr; I’m a nerd who figures out how apps work for a job. Calling it an advertising platform is an understatement. TikTok is essentially malware that is targeting children. Don’t use TikTok. Don’t let your friends and family use it.

 

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India Bans 59 Chinese Apps, Including TikTok and WeChat!

After TikTok was exposed for spying on what we type, it got banned by India together with 58 other Chinese apps, for cybersecurity reasons.

Here is everything you need to know about this new ban, including the full list of banned apps!

 

India Bans 59 Chinese Apps, Including TikTok and WeChat!

Just two days ago, we showed how TikTok was caught spying on what we type in other apps, not once but TWICE.

The very next day, TikTok joined WeChat as part of a ban by India on 59 Chinese apps identified as malicious or posing data and privacy risks to their users.

The Ministry of Information Technology has received many complaints from various sources including several reports about misuse of some mobile apps available on Android and iOS platforms for stealing and surreptitiously transmitting users’ data in an unauthorized manner to servers which have locations outside India.

The compilation of these data, its mining and profiling by elements hostile to national security and defence of India, which ultimately impinges upon the sovereignty and integrity of India, is a matter of very deep and immediate concern which requires emergency measures.

Based on input from the Indian Cyber Crime Coordination Centre, the Indian Computer Emergency Response Team (CERT-IN) and representatives from both inside and outside the Indian Parliament, the Indian government announced the ban of 59 Chinese apps.

No doubt, the recent high altitude fatal brawl between Chinese and Indian troops in the Himalayas played some part in this decision.

Recommended : TikTok Caught Spying What We Type In Other Apps… TWICE!

 

India Bans 59 Chinese Apps : The Full List

  1. TikTok
  2. Shareit
  3. Kwai
  4. UC Browser
  5. Baidu map
  6. Shein
  7. Clash of Kings
  8. DU battery saver
  9. Helo
  10. Likee
  11. YouCam makeup
  12. Mi Community
  13. CM Browers
  14. Virus Cleaner
  15. APUS Browser
  16. ROMWE
  17. Club Factory
  18. Newsdog
  19. Beutry Plus
  20. WeChat
  21. UC News
  22. QQ Mail
  23. Weibo
  24. Xender
  25. QQ Music
  26. QQ Newsfeed
  27. Bigo Live
  28. SelfieCity
  29. Mail Master
  30. Parallel Space
  31. Mi Video Call – Xiaomi
  32. WeSync
  33. ES File Explorer
  34. Viva Video – QU Video Inc
  35. Meitu
  36. Vigo Video
  37. New Video Status
  38. DU Recorder
  39. Vault- Hide
  40. Cache Cleaner DU App studio
  41. DU Cleaner
  42. DU Browser
  43. Hago Play With New Friends
  44. Cam Scanner
  45. Clean Master – Cheetah Mobile
  46. Wonder Camera
  47. Photo Wonder
  48. QQ Player
  49. We Meet
  50. Sweet Selfie
  51. Baidu Translate
  52. Vmate
  53. QQ International
  54. QQ Security Center
  55. QQ Launcher
  56. U Video
  57. V fly Status Video
  58. Mobile Legends
  59. DU Privacy

 

India Bans 59 Chinese Apps : The Implications

This ban by India means that Apple App Store, Google Play Store and even the HUAWEI AppGallery must stop providing access to those 59 banned apps in India.

If you already have them installed, then they will still work. You just cannot install them from official app stores within India.

If you still wish to download and install them, Android users can download and install their APK (Android Application Package) installation files from their official websites and APK repositories.

Apple iOS users, as usual, are out of luck, unless they are using jailbroken devices.

 

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TikTok Caught Spying What We Type In Other Apps… TWICE!

TikTok was caught spying on what we type in other apps, not once, but TWICE… so far.

Find out what’s going on, and what you should do about it!

 

TikTok : What Is It?

TikTok is a Chinese social networking service built around short video clips. Developed and owned by ByteDance which is based in Beijing, it is very popular amongst young people and even children.

This has led to numerous controversies as TikTok proved slow or reluctant to remove dangerous or racist videos :

 

TikTok Caught Spying What We Type In Other Apps… TWICE!

Beyond their obvious desire to grow their service at the expense of the danger to real people, there have been cybersecurity and privacy concerns about TikTok.

In a space of just four months, TikTok has been caught spying on what we type in OTHER APPS… not once, but TWICE. Take a look at this video expose…

TikTok Caught Spying On What We Type : First Time

Let’s start in March 2020, when Talal Has Bakry and Tommy Mysk exposed how they found that TikTok was spying on what we typed in other apps through the pasteboard / clipboard.

In the video above, you can see how TikTok immediately asked to read all text stored in the pasteboard, whenever it is launched.

The pasteboard contains everything you copied earlier – messages from other people, quotes from an article, or far more sensitive stuff like your password or account number.

And because of Apple’s universal clipboard feature, this means everything you copy on your Mac or iPad will be available on your iPhone, and therefore TikTok.

To be clear, TikTok was just one of the many apps that they found to be spying on what we type. Here were the apps they confirmed were spying on the pasteboard / clipboard.

News Games Social Other
ABC News
Al Jazeera English
CBS News
CNBC
Fox News
News Break
New York Times
NPR
itv Nachrichten
Reuters
Russia Today
Stern Nachrichten
The Economist
The Huffington Post
The Wall Street Journal
VICE News
8 Ball Pool
AMAZE!!!
Bejeweled
Block Puzzle
Classic Bejeweled
Classic Bejeweled HD
Flip The Gun
Fruit Ninja
Golfmasters
Letter Soup
Love Nikki
My Emma
Plants vs. Zombies Heroes
Pooking – Billiards City
PUBG Mobile
Tomb of the Mask
Tomb of the Mask: Color
Total Party Kill
Watermarbling
TikTok
ToTalk
Tok
Truecaller
Viber
Weibo
Zoosk
10% Happier: Meditation
5-0 Radio Police Scanner
Accuweather
AliExpress Shopping
Bed Bath & Beyond
Dazn
Hotels.com
Hotel Tonight
Overstock
Pigment – Adult Coloring Book
Recolor Coloring Book to Color
Sky Ticket
The Weather Network

At that time, TikTok told Zak Doffman that it was Google Ads that was snooping into the pasteboard / clipboard.

The clipboard access issues showed up due to third-party SDKs, in our case an older version Google Ads SDK. We are in the processes of updating so that the third-party SDK will no longer have access.

They claimed it was because TikTok was using an older Google Ads SDK, which they have since replaced with a newer version.

TikTok Caught Spying On What We Type : Second Time

BFast forward to June, and the release of iOS 14 beta. The new clipboard warning feature in iOS 14 appears to have caught TikTok spying on the pasteboard / clipboard once again.

In the dramatic video shared by Jeremy Burge – the 1:35 point in our video above – he shows TikTok grabbing the contents of his iPhone’s clipboard every 1-3 keystrokes, as he typed in Instagram!

This is even more egregious than the first time they spied on the pasteboard / clipboard! Instead of just looking at what you copied into the clipboard earlier, TikTok is literally reading what you are typing in a different app!

TikTok now claims that this issue was “triggered by a feature designed to identify repetitive, spammy behaviour“, and that they have already submitted an updated app without this “anti-spam feature“.

 

TikTok Caught Spying : What Should YOU Do?

If you are not a frequent TikTok user, the answer is simple – UNINSTALL TikTok.

If you really like TikTok, you should immediately update to the latest version, which ByteDance claims will no longer read your clipboard because it has both an updated Google Ads SDK, as well as their anti-spam feature removed.

Either way, if you are concerned about privacy issues with TikTok, you should write to privacy@tiktok.com and express your deep concerns about not letting them read what you are typing, whether it is in their app or other apps.

 

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WhatsApp Payments : How Does It Work?

WhatsApp just rolled out digital payments in Brazil! It is a good look at what could eventually be rolled out across the world – WhatsApp Payments!

 

WhatsApp Payments : What Is It?

On 16 June 2020, WhatsApp started rolling out digital payments to their users and businesses in Brazil.

By leveraging the recently-announced Facebook Pay, it allows WhatsApp users to send money, or pay for their purchases, directly through the app.

It also allows WhatsApp Business users to receive money or payments for their products or services.

 

WhatsApp Payments : Is That The Official Name?

They did not reveal an official name, calling it either digital payments on WhatsApp or simply payments on WhatsApp.

It could become WhatsApp Pay, like the recently-launched Facebook Pay, or Apple Pay and Samsung Pay. Or it could be just Facebook Pay on WhatsApp.

But right now, for simplicity, we will use the placeholder name – WhatsApp Payments.

 

WhatsApp Payments : Cost + Limits

This is one of the first things people will want to know – is it FREE?

Well, it is free for WhatsApp users to send or receive money through WhatsApp, subject to these limits (for Brazil) :

  • Sending limit : 1000 BRL per transaction (approx. US$196 / £155 / S$272 / A$282 / RM 837)
  • Receiving limit : 20 transactions per day, or 5000 BRL per month (approx. US$977 / £775 / S$1361 / A$1412 / RM 4,181)

If you need to exceed that limit, you need to register for a WhatsApp Business account, which lets you accept unlimited payments, and credit card payments.

However, you will need to pay a flat 3.99% processing fee, irrespective of the payment sum.

In addition, WhatsApp insists that free transfers are strictly restricted to “personal transfers between friends and family”.

All businesses, even very small ones who do NOT exceed those limits, must also use WhatsApp Business and pay the 3.99% processing fee.

Otherwise, they risk the blocking of their personal account, if WhatsApp catches them receiving payments.

 

WhatsApp Payments : How Does It Work?

WhatsApp currently restricts access to their setup methods to users in Brazil, but from what we can tell – here is basically how WhatsApp Payments work.

Setting It Up The First Time

  1. Install WhatsApp and setup your WhatsApp account, if you have not already done so.
  2. Sign up for a Facebook Pay account, if you have not already done so.
  3. Create and verify your 6-digit Facebook Pay PIN.
  4. If you wish to use your fingerprint to authenticate payment, select the Use Fingerprint option.
  5. Key in your full legal first and last names and your CPF (identity card number)
  6. Add and verify at least one supported debit / debit-enabled combo card. You can add a credit card, but they can only be used to pay businesses.

To Make Payments On WhatsApp

  1. Open a chat with the person or business you wish to send money to.
  2. Tap the Attach (paperclip) icon, and select Payment.
  3. Key in the amount you wish to send.
  4. Authenticate the payment using the 6-digit Facebook Pay PIN or your fingerprint.
  5. The money will be transferred to the recipient, and you will both receive notifications in the chat window.

 

WhatsApp Payments : What Cards Are Supported?

Currently, WhatsApp will support these Visa / Mastercard debit or credit cards in Brazil :

  • Banco do Brasil
  • Nubank
  • Sicredi

 

WhatsApp Payments : How Secure Is It?

To assure everyone that their transactions are secure, WhatsApp listed these security and privacy steps :

  • Encryption between your phone and WhatsApp servers keeps your payment information secure.
  • Advanced data storage contains multiple layers of hardware and software protection.
  • Facebook Pay PIN protection and device biometrics adds extra security before sending money.
  • You can only send money from your WhatsApp account once you have provided the correct debit or credit card information and verified that you’re the authorized user.

 

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HUAWEI nova 7 Series : How To Install The Apps You Want!

Wondering what apps you can install on the upcoming HUAWEI nova 7 smartphones?

Here are two ways to install the apps you want on the HUAWEI nova 7 5G and the nova 7 SE, as well as the nova 7i.

 

HUAWEI nova 7 Series : A Quick Comparison

HUAWEI is about to launch their nova 7 5G and nova 7 SE smartphones, following the introduction of the nova 7i.

Here is a table comparing their key specifications :

Specifications Nova 7 5G Nova 7 SE Nova 7i
Display Size 6.53-inch 6.5-inch 6.4-inch
Display Resolution 1080 x 2400 pixels
(403 ppi)
1080 x 2400 pixels
(405 ppi)
1080 x 2310 pixels

(398 ppi)

Operating System EMUI 10 with HUAWEI Mobile Services
Platform Kirin 985 5G Kirin 820 5G Kirin 810
Processor 1 x A76 core (2.58 GHz)
3 x A76 cores (2.4 GHz)
6 x A55 cores (1.84 GHz)
1 x A76 cores(2.36 GHz)
3 x A76 cores (2.22 GHz)
6 x A55 cores (1.84 GHz)
2 x A76 cores (2.27 GHz)
6 x A55 cores (1.88 GHz)
GPU Mali-G77 MP8 Mali-G57 MP6 Mali-G52 MP6
Memory 8 GB 8 GB 8 GB
Internal Storage 128 / 256 GB
UFS 3.0
128 / 256 GB
UFS 3.0
128 GB
UFS 2.1
External Storage None NM Card (up to 256 GB) NM Card (up to 256 GB)
Front Camera 32 MP, f/2.2 16 MP, f/2.0 16 MP, f/2.0
Main Cameras 64 MP main, f/1.8
8 MP 3X telephoto, f/2.4
8 MP ultra-wide, f/2.4
2 MP macro, f/2.4
64 MP main, f/1.8
8 MP ultra-wide, f/2.4
2 MP macro, f/2.4
2 MP depth, f/2.4
48 MP main, f/1.8
8 MP ultra-wide, f/2.4
2 MP macro, f/2.4
2 MP depth, f/2.4
Connectivity 5G, Bluetooth 5.1
WiFi-AC
USB 2.0 Type C
5G, Bluetooth 5.1
WiFi-AC
USB 2.0 Type C
4G, Bluetooth 5.1
WiFi-AC
USB 2.0 Type C
Fingerprint Sensor Under Display Side-Mounted Side-Mounted
Battery 4,000 mAh 4,000 mAh 4,200 mAh
Charging 40 W fast charging 40 W fast charging 40 W fast charging
Dimensions 74.3 mm wide
160.6 mm tall
8.0 mm thick
75 mm wide
162.3 mm tall
8.6 mm thick
76.3 mm wide
159.2 mm tall
8.7 mm thick
Weight 180 g 189 g 183 g

 

HUAWEI nova 7 Series : How To Install The Apps You Want!

All HUAWEI nova 7 series smartphones run on EMUI 10 with HUAWEI Mobile Services replacing Google Mobile Services.

Many potential buyers are concerned about what apps they can install on HUAWEI Mobile Services. So here are the two ways you can install the apps you want.

Using HUAWEI Phone Clone

HUAWEI Phone Clone offers an easy way to migrate all of your favourite Android apps from your old smartphone to any HUAWEI nova 7 series smartphone.

HUAWEI Phone Clone comes pre-installed on the HUAWEI nova 7 series smartphone, and you are given the option to use it during the installation process.

Just let it link, and sync both devices, to transfer all of the data and apps from your old smartphone to your HUAWEI nova 7 series smartphone. It’s that easy!

Recommended : HUAWEI Phone Clone : Foolproof Way To Bypass Trump Ban?

Using HUAWEI AppGallery

HUAWEI AppGallery is the replacement for Google Play Store, and serves as a way for HUAWEI to deliver apps through HUAWEI Mobile Services (which replaces Google Mobile Services).

When it first started out, it was quite bare, but HUAWEI spent an incredible amount of time, money and resources to entice developers to add their apps.

Here is a quick look at the number of apps you can now download through HUAWEI AppGallery.

Recommended : HUAWEI AppGallery : What Apps Can You Install?

 

Note : Apps That Require GMS

Do note that some Android apps require GMS for some features.

  • Telegram : GMS is required for location services. You can use it, you just cannot search for a location, or share your location.
  • Gmail : You will have to use a different email client, like Outlook. Or just use a web browser to get access to Gmail.
  • YouTube : The YouTube app requires GMS, so you will have to watch YouTube on a web browser.
  • Grab : The Grab app requires GMS for mapping functions. You can use it, but you won’t be able to locate your current position, or track your trip.

 

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GrabFood : Restaurant Availability Not Based On Commission!

GrabFood has responded officially to the allegations that they are turning off restaurant availability according to commission rates.

We also asked them some questions of our own, and will update the article with their replies when we get them!

 

GrabFood Restaurant Availability Controversy : What Happened?

In case you missed the recent kerfuffle, Burgertory – a gourmet burger restaurant – recently accused GrabFood of quietly switching off their restaurant’s availability because of their lower commission rate and sales bucket.

You can read more about their allegations in our earlier story – GrabFood : How Burgertory Exposed Potential Discrimination!

 

GrabFood Clarifies Restaurant Availability Controversy!

Sean Goh, the Managing Director of Grab Malaysia, issued this press release to address those allegations.

First and foremost, we would like to address the misconception: we do not turn off any of our stores / restaurants based on commissions.

Secondly, during rainy days, or when there is a lack of delivery riders in a specific area, we automatically reduce the service distance to ensure that we can maintain our service levels. Once the availability of delivery riders has recovered, our service distance would resume to normal levels. Occasionally, this may result in stores being unavailable in a nearby location, but available in a further location. For example, Customer A may reside in Bangsar but only see restaurants available in PJ, because we have insufficient delivery partners within the Bangsar area at that specific time.

Thirdly, during festive seasons where some of our restaurant partners may be closed, we practice a precautionary ‘temporary pause’ based on feedback from delivery riders who cite that a restaurant is closed despite being available in our app. This is done to ensure we do not disappoint customers who may continue to order from restaurants who have not updated their operating hours especially during the festive season. Such was the case experienced by this specific restaurant partner.

Prior to Raya holiday period, we sent out multiple communications (emails and SMS) to remind our restaurant partners to update operating hours and how to easily reactivate their restaurants in case of a ‘temporary pause’. In this case, we apologise that we were not attentive enough to ensure our partner received and acknowledged our communications.

We also note that information that was provided by our support staff was inaccurate, and apologise for the heartache and impact to our restaurant partner.

In view of the pandemic, we empathise with our merchant partners whose income has been affected due to the lockdown and restricted operating hours, and have had to rely only on delivery services to generate income. We are continuously looking at different initiatives to help drive demand for them, such as our Local Heroes and Grab Small-Biz Relief fund which this specific partner was also a part of, but will strive to balance this with the need to ensure we continue to uphold our highest service level.

We welcome any partner who has any queries on this to reach out to us directly so we can address your concerns.

 

Our Questions To GrabFood On This Controversy

We took the opportunity to ask GrabFood to clarify some points not covered in their press release. We will update this article with their answers when we get them.

  1. If bad weather or a lack of riders is an issue for a particular area, why was XXX restaurant marked as Unavailable, while other restaurants in the same vicinity are still Available?
  2. Is there a verification protocol for your rider reports? Does GrabFood call the merchant to verify that they are closed, after a rider reports it?
  3. The press release mentioned that GrabFood requested that restaurant partners update their operating hours. Did Burgertory or the other affected partners change their operating hours? If not, wouldn’t the operating hours remain the same?
  4. What is this Temporary Pause you refer to? Why is there a need for it, and what exactly was the procedure to reactivate their restaurant?
  5. The Raya holidays ended on 26 May 2020, but why are they still experiencing these issues?
  6. Is there any reason why GrabFood support staff would claim that availability of a restaurant is based on the commission level, if that was never the case?
  7. If the percentage of commission does not determine availability of the restaurant, does it affect prioritisation or visibility on GrabFood?
  8. Can GrabFood explain to our readers the difference in commission paid by the various restaurants, and what advantage they would have for paying GrabFood more commission, as opposed to less?
  9. Does sales bucket affect store availability? Does it also affect prioritisation or visibility on GrabFood?
  10. There are concerns that the commission levels are too high – some 25% to 35%? Can you tell us the exact commissions, and breakdown of what goes to the riders, and what goes to GrabFood?

 

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GrabFood : How Burgertory Exposed Potential Discrimination!

Burgertory recently complained about how GrabFood was discriminating against them, in favour of larger businesses, or those who can pay them higher commissions.

Find out what happened to Burgertory, and why GrabFood could be manipulating what you can or cannot order, to make more money!

 

Burgertory vs GrabFood : A Quick Primer

Burgertory – a small gourmet burger restaurant – had been using GrabFood for food deliveries for more than a year.

However, they recently noticed that GrabFood kept listing their business as unavailable, even though they were open for business.

Oddly, other restaurants in the vicinity were listed as available, just not Burgertory. When they complained to GrabFood, they were told that restaurant availability was turned on or off based on :

  • differences in commission rate – commission per order (25% to 35%)
  • differences in sales bucket – the value of each order

In other words, what you see on GrabFood is not what’s really available, but rather – which restaurant is more willing to pay them more commission, or can generate them more money.

If you want to know more about what Burgertory posted, please scroll to the bottom of this article.

Recommended : GrabFood Clarifies Restaurant Availability Controversy!

 

Burgertory vs GrabFood : Some Updates!

First of all, Grab issued an official press release, stressing they do not turn restaurants off based on commission rate, but there was no mention of the sales bucket.

In a Facebook comment, they said that Burgertory was switched off the first time, because a GrabFood rider arrived and found them closed.

However, Burgertory pointed out that they kept Grab updated on their operating hours, and the rider arrived late – after they closed at 8 PM, and they were not alerted to the rider’s report, or that they were being switched off.

Burgertory also posted a separate update, sharing that Grab told them other merchants “has paid campaigns with them, and the difference in the discoverability radius is to help with the campaign ROI“.

 

GrabFood Discrimination : Bad For Almost Everyone

If what they were told is true, then GrabFood is intentionally turning off visibility to potential customers, in favour of higher profits from their merchants.

They are no longer acting as a neutral platform, but becoming a gatekeeper of sorts, giving those who can pay more, greater access to customers.

This is naturally bad for merchants, who already have to pay rather exorbitant commission – 25% to 35%. With such a discriminatory system, they will be forced to pay more just to stay visible on their platform.

This is also bad for customers, because our choices will be limited to what GrabFood decides makes them more money, not what’s actually available.

They would be essentially deciding who you should order your food from. And limiting you, not to those with better food ratings, but those who can pay them more.

Eventually, food prices will go way up, because merchants have to increase their GrabFood commissions to “stay visible”, and the additional cost will be added to your meals.

It’s not bad for everyone though. As long as customers remain ignorant, restaurants will be “encouraged” to pay GrabFood more money. It will work out great for GrabFood.

 

Burgertory vs GrabFood : What Happened?

Here are the details of the Burgertory vs GrabFood scandal. It started with a Facebook post by Burgertory on 4 June 2020 :

We are really disappointed and upset with the partnership with GrabFood.

We have been on-boarded to GrabFood for more than a year now, and we have been a cooperating partner.
Not until recently that we found out GrabFood has been very non-transparent in their assignation for restaurants availability in terms of radius.

We have been receiving a lot of complaints from our customers about GrabFood not showing the availability to deliver within reasonable distance, and we thought this is due to GrabFood system that is set to be within a specific distance in each area.

However what triggered the following case was on 26 May 2020, when we were alerted by our staff that GrabFood was unavailable for that day (imagine the sales that we lost, especially during this COVID period whereby businesses are struggling). Our sales from GrabFood on that day is ZERO. Upon checking, we realized other restaurants in same area is available but not us.

Hence we reached out to GrabFood merchant support via live chat and given the response that they off our restaurant availability from the back-end due to differences in commission rate by different restaurants, which means the restaurants which signed higher commission rate with them will get the priority and ‘be available in more places’. And they switched on our availability back after our call.

We were very upset and escalated to the manager. He then gave us another explanation that GrabFood will allow restaurants with larger ‘sales bucket’ to appear in more places. If that’s the case, it’s discrimination against small businesses, or any businesses that have menu selling items with lower price.

We gave feedback to them that this is not acceptable. And the manager promised to get back to us again after discussing with the team. It’s been a week and we hear nothing from them.

Yet it happened again today..! We realized they ‘turned off’ our restaurant again after checking from the app. Hence we wrote a complaint again, and same cycle happened… (same canned response, and they switched back on)

We are deeply disappointed with such partnership relationship. Does this mean that we have to always check if our restaurant has been hidden from the platform? These occurrences have broken the trust, we don’t know when their system will discriminate against us again and only switch back on after we found out and reach out to them each time. This is totally unfair to small and medium businesses.

After the public uproar, GrabFood quickly reached out to them the very next day to “discuss the issue”.

They clarified that Burgertory did not get “switched off” because of their lower commission, but did not explain why some restaurants get “switched off”, while others don’t.

We are truly humbled by the support from many of you and empathy shown by some of the business owners as well. Just want to give a quick update for those who has asked us about any update from GrabFood after the post yesterday:

They have reached out to us this afternoon to further discuss the issue, and clarified that the switch-off wasn’t due to commission factor, though we still don’t know the reason behind why certain restaurants in the same area are switched off unknowingly. We will continue to discuss and provide feedback to their team and hope that this will not happen again.

The reason why we decided to share the experience is to clarify what it might have impacted many of us as small & medium businesses. This is a year like no other and we empathise with all local businesses that are struggling to survive. We’re touched by some the responses we received yesterday, this is the time we strongly feel what brings Malaysians together. 

Apart from this, all of us from Burgertory team is really thankful for all the support to our business shown by our community, especially everyone of you, in what are the toughest of times. We always strive to sustain and provide a better F&B experience to all our customers. Hope all of us can stand strong together in unity through this tough times. Stay safe! 

Grab has since issued an official press release, which you can read @ GrabFood Clarifies Restaurant Availability Controversy! We also asked them some additional questions on this controversy.

 

Burgertory vs GrabFood : What Are Other Merchants Saying?

Here is a selection of what other merchants posted on their own experiences :

Renee Tan : Happens to my restaurants all the time especially “crunch time”. Suddenly customers calls & dm come flooding our inbox’s asking why does our restaurant appear “offline”?!

Juan Lyn : I’m currently handling a chain of restaurant online delivery support and we are also facing the very same issue with you. The same reasons given above “sales bucket” size. And our ticket size on average is already around RM50.

Voxism Lim : Happens to our outlet as well.. Exactly what happen.. The store beside is always open, where as mine is turned off (unavailable)

Alief Nurudin : My shop Meteora Cafe paid 28% commission to Grab. We NEVER appeared on the app unless you searched for us manually. We have experienced the SAME thing. Suddenly, NOT AVAILABLE.

 

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TNB During MCO : No Electricity Bill? Here’s How To Pay!

TNB employees will no longer read the meter or issue any electricity bill during the COVID-19 MCO, but you still need to pay your electricity bill!

Find out how much you need to pay TNB for your electricity usage during the COVID-19 MCO!

 

TNB Meter Reading + Bill Rendering : Stopped During MCO!

After the Movement Control Order (MCO) started, Tenaga Nasional Berhad (TNB) announced that they would stop these operations from 20 March 2020 until further notice :

  • on-premise meter reading, and
  • on-premise rendering of electricity bill

They also announced that :

  • you will be issued an estimated bill, based on your previous month’s consumption.
  • your bill will be adjusted only when they resume meter reading, after the MCO period ends.
  • during the MCO, TNB will not deliver any printed electricity bill to your premise.

You still need to pay your TNB electricity bill during the MCO / CMCO. Just because you don’t get your bill, doesn’t mean you get to stop paying.

 

Won’t TNB Resume Meter Reading + Bill Rendering During CMCO?

On 13 May 2020, TNB announced that they are resuming meter reading and bill rendering on a staggered basis, and only in green zone states :

  • Perlis
  • Penang
  • Kedah
  • Perak (except Sri Manjung)
  • Kelantan

That basically means they still won’t perform meter reading for most of the country during the Conditional MCO period.

 

How To Pay Your TNB Bill During MCO / CMCO?

There are three ways to handle your TNB electricity bill during the MCO / CMCO.

Option 1 : Pay The Estimated Bill

TNB mentioned that you will be issued an estimated bill, based on your last bill. If your last bill was RM 100, then your estimated bill during the MCO will be RM 100.

All you have to do is continue paying based on your last bill every month, as long as the Movement Control Order is in effect.

Just pay online through JomPAY using your online banking account.

Option 2 : Use TNB Express Payment

The easiest way to check your current bill and make payment is through myTNB.

Just key in your 12-digit TNB account number, and you will receive the current amount due.

You can pay up to RM 250 using a credit or debit card through Express Payment by clicking Next.

If you wish to pay more than RM 250 though, you will need to first register and log into myTNB.

Alternatively, you can pay through JomPAY using your online banking account.

Option 3 : Use myTNB App

The third option is to install and use the myTNB app, which is available as a free download on both Google Play Store and App Store :

    

Follow these steps to register and check your current TNB bill on the myTNB app :

 

COVID-19 : How To Keep Safe!

Here are a few simple steps to stay safe from COVID-19 :

Recommended : Soap vs Sanitiser : Which Works Better Against COVID-19?
Recommended : Surgical Mask : How To CORRECTLY Wear + Remove!
Recommended : COVID-19 Food Safety : Fruits, Vegetables, Takeouts

 

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