Tag Archives: After Sales Service

First HUAWEI Malaysia Premium Customer Service Center!

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On 9 December 2019, HUAWEI Malaysia officially launched their first Premium Customer Service Center in KL Eco City Mall, Kuala Lumpur! Here is EVERYTHING you need to know!

 

First HUAWEI Malaysia Premium Customer Service Center!

This HUAWEI Premium Customer Service Center was reared to provide quick repair services for all HUAWEI products. Best of all, HUAWEI Malaysia will actually let you view the overall repair process LIVE!

This HUAWEI Premium Customer Service Center is also an experiential center, where you can experience the latest range of HUAWEI products from smartphones to smart homes devices, while your device is being inspected or repaired.

 

HUAWEI Premium Customer Service Center Promotions!

To celebrate the opening of their premium service centre, HUAWEI Malaysia just announced a promotion campaign starting from today until the 15 December 2019. Here is what you can expect from HUAWEI Malaysia during this period.

  1. Free cleaning & disinfect service
  2. Free screen protector after completed repair (selected models only: Mate 30 Series, Mate 20 Series, P30 Series, P20 Series, nova 5T, Honor 8X, Honor 8 Pro, Honor 9 lite, Honor 10, Honor Play, Honor View 20, Honor View 10)
  3. You will be entitled to print 2 photos after shared your photos on FB, tag 3 friends and hashtag #HuaweiMSC & #Grandopening & lucky draw (applicable in Opening day only)
  4. Lucky draw available from 2nd day onwards. All you required to participate in the lucky draw is to send in your device for repair to be entitled
  5. To stand to win more prizes, you can complete a survey relating to HiCare article (survey regarding service campaigns)from 9th Dec 2019 – 31st Dec 2019. Amazing prizes up for grabs:
    – 1st Prize: 1-unit of HUAWEI nova 5T
    – 2nd Prize: 1-unit of HUAWEI 10000 mAH powerbank
    – 3rd Prize: 1-unit of HUAWEI Body Fat Scale
    – Consolation Prizes: 10 – unit of HUAWEI Band 4

 

Existing HUAWEI Service Campaigns

The new HUAWEI Malaysia Premium Customer Service Center will also conduct and promote existing HUAWEI Service Campaigns like :

  1. Service Annual Giving Season – a campaign which runs from 23 November to 1 January 2020.
  2. HUAWEI Service Day – every first Friday and Saturday of the month.
  3. RM 99 Battery Replacement – A new life to your old device, get a new original battery at RM99 only
  4. HUAWEI Care – additional protection to your device
  5. No Worries – 2 years warranty aimed at giving more back to loyal customers.

 

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Samsung Customer Service Is Quick & Efficient

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Kuala Lumpur, 22 July 2016 – Driven by the 3S motto; Speed, Solution and Satisfaction, Samsung Malaysia Electronics places consumers first with its after sales service.

As told by a happy customer and life coach Mr Phnuah Chee Peng, “Samsung is a trusted brand with very good after sales service experience!”.

Earlier this year, Mr Phnuah made a call to the Samsung Customer Service Careline (1-800-88-9999) to arrange for technicians to visit his home to check up on his Samsung Smart TV. As promised, the technicians went over and immediately rectified his TV.

Since then, Mr Phnuah is a proud Samsung owner and has been telling his friends how satisfied he is with Samsung’s customer service.

Watch the video to see how happy Mr Phnuah is with the brand’s quick and efficient customer service.

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