MySejahtera WRONGLY issued Home Surveillance Orders (HSO) and Person Under Surveillance (PUS) status, causing chaos for users.

Fortunately, that has been fixed, but here was what you can do if your HSO / PUS status persists…

 

Chaos As MySejahtera WRONGLY Issued HSO + PUS Status!

Overnight, MySejahtera suddenly issued people with Home Surveillance Orders (HSO) and/or gave them Person Under Surveillance (PUS) status.

This was a BIG PROBLEM because those who received them would be BARRED from leaving their homes. And if they have a flight scheduled that day, they would be barred from flying.

Many people who received them expressed their shock online, especially when they did not travel recently.

Lokidesu, for example, said that he received a notification at 2 AM this morning that he is now a Person Under Surveillance (PUS) even though he never went out :

Another MySejahtera user, Yen, wondered how she was labelled as a PUS and received a Home Surveillance Order at 4 AM in the morning, even though she had no history of travelling or close contacts.

 

Good News : MySejahtera HSO + PUS Bug Fixed!

Fortunately, the MySejahtera team managed to get the bug fixed, which they announced at 8:49 AM.

The incorrect Home Surveillance Orders and Person Under Surveillance status were all rescinded.

See more

Good morning everyone – we apologise for the error on our part which allowed random users' to be given HSOs/PUS status. We have fixed the root cause which allowed this to happen. All incorrect HSOs have been deleted, and incorrect PUS status reverted.

— MySejahtera (@my_sejahtera) November 7, 2021

 

What If Your MySejahtera Still Shows Incorrect HSO / PUS?

In the event that your MySejahtera app still shows the incorrect HSO or PUS notification, here are some steps you can try :

Option 1 : Log Into MySejahtera Again

The easiest thing you can try is to log off MySejahtera, and log back in again.

• Go to the MySejahtera main page
• Tap on Profile
• Tap on the Menu option on the upper right corner
• Select Logout
• Open MySejahtera and log back in

Option 2 : Clear MySejahtera App Cache

If you know how to clear the MySejahtera app cache, you can try that too :

• Go to your phone Settings > Apps
• Look for MySejahtera
• Clear the MySejahtera app cache
• Run MySejahtera again

Option 3 : Reinstall MySejahtera

If you don’t know how to clear the app cache, it will be simpler to just reinstall MySejahtera :

• Delete MySejahtera from your phone (don’t worry – your data is safe)
• Reinstall MySejahtera from App Store / Play Store
• Open MySejahtera and log back in

Option 4 : Ask To Redo Health Assessment

The last option you can try is to ask to redo your health assessment using Helpdesk

• Go to the MySejahtera main page
• Tap on Helpdesk
• Tap Start > K > A > A > B
• Write a short message saying that you received an incorrect HSO / PUS status, and tap Next
• Key in your email address and press Submit

You should get a notification to redo your health assessment within an hour.

 

 

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