Can’t Book 5-11 Yo Vaccine Appointment? Here’s The Fix!

If you can’t book the vaccine appointment for your 5-11 year-old child, here are the solutions to fix that problem!


Many Parents Can’t Book 5-11 Yo Vaccine Appointment!

Many parents are complaining that they are unable to book the vaccine appointment for their 5-11 year-old children!

They received the link in MySejahtera to book their child’s vaccine appointment, but the link does NOT work!

No matter how many times they tap / click on it, nothing happens.

Note : If you did not receive the “Click here to book your dependent’s appointment” link, please wait. The MySejahtera team appears to be releasing that option in batches to reduce load on their servers. Your turn will come shortly.


Can’t Book 5-11 Yo Vaccine Appointment? Here’s The Fix!

If you can’t book the vaccine appointment for your 5-11 year-old child, here are the solutions to fix that problem!

Solution #1 : Update MySejahtera

As I mentioned in my earlier guide, the booking system is only available in MySejahtera 1.1.6 and above.

You may see the vaccine booking option appear in an earlier version of MySejahtera, but it will NOT work until you update to version 1.1.6 or later.

So if you have this problem, first go to the Apple App Store / Google Play Store / HUAWEI AppGallery and update to MySejahtera 1.1.6 or later.

If MySejahtera does not update properly in your Android smartphone, please make sure you allow the Files and media permission :

Step 1 : Go to Settings > Apps > MySejahtera > Permissions.

Step 2 : Tap on Files and media under the Denied list.

Step 3 : Tap on Allow all the time.

Solution #2 : Force Close MySejahtera

If you had earlier updated to MySejahtera 1.1.6 (or newer), then you should try restarting MySejahtera by “force closing” it. Not just use the Home button, which only minimises it.

In Android, tap on the App Overview button, and swipe up / press on the X button to “force close” it.

For iOS devices with a Home button, double tap on the Home button, and swipe up to “force close” it.

For iOS devices without a Home button, swipe up and hold, and then swipe up on MySejahtera to “force close” it.

Then reopen MySejahtera, and see if the booking system now works.

Solution #3 : Clear MySejahtera App Cache

If the two solutions above still does not work, you can try to clear the App Cache if you are using an Android device.

Step 1 : Go to Settings > Apps > MySejahtera

Step 2 : Scroll down and tap on the Storage option.

Step 3 : Tap on the Clear cache option at the bottom.

Step 4 : Log into MySejahtera and see if the booking system works!

Solution #4 : Delete MySejahtera App Data

If Solution #3 did not solve your problem, you can repeat the steps above, and tap on Clear data instead of just tapping on Clear cache.

But be warned that this step will wipe out your login data, so you will need to log into MySejahtera after this. It will be similar to deleting and reinstalling MySejahtera.

I hope this guide helps you solve the vaccine appointment booking problem in MySejahtera!

Don’t forget to SHARE this guide with your friends!


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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.


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