9 June 2017 – Samsung Malaysia Electronics Sdn Bhd today relaunched one of its most prominent Samsung Experience Store Large (SESL) in Malaysia, at The Gardens Mall Kuala Lumpur. Being only one of few SESL establishments in the country with vast retail area that integrates merchandising, experiential zones and customer service, the grand reopening marks the establishment’s first major revamp since its inception in 2013 and incorporates the new flagship store concept for Samsung.
The Relaunched Samsung Experience Store
The flagship store’s new spacious and open concept befits an Experience Store, and brings with it a refreshing premium design with multiple experiential areas. For one, the VR motion chair experience zone incorporates two of Samsung’s latest gadgets, the Gear VR and Samsung Galaxy S8, to give visitors an immersive and almost true-to-life view of virtual reality through the lens of the Gear VR.
To complete an all-rounded customer experience, the SESL also provides Samsung Smart Service, where customers can obtain aftersales care at the service centre. Offering a complete range of services including full hardware repair, software upgrades, and device consultation and advice, customers can also visit at any time to obtain free checking services for in-warranty devices, to ensure that their products are maintained to their best performance and functionality.
The service centre also offers hassle-free solutions to customers by promising top-quality repairs with minimal repair time, during which customers can feel free to browse the spacious experiential areas of the store.
In celebration of the SESL’s grand reopening, customers who complete several exciting activities that involve the Galaxy ecosystem in-store get to take home a fridge magnet personalised with a photo taken on the spot using the Galaxy S8*, valid from 10am-10pm on 9th to 11th June 2017. Additionally, visitors who register their first payment card on Samsung Pay on the spot will also be entitled to a free Samsung Wireless Charger Stand worth RM279 on a first-come-first-serve basis.
To bring the celebration up a notch, from 9th June until 27th June 2017, more exciting treats await for customers who spend RM1,000 and above* at the SESL. Stand to receive a complimentary Samsung Mono Bluetooth Headset while stocks last!
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