Kuala Lumpur, 21 June 2016 — Continue in the effort to serve the customer better and enhance the brand’s aftersales quality, OPPO expanded its customer service to a broader scale and opened Malaysia’s largest OPPO customer service center in Plaza Berjaya, Kuala Lumpur today. The opening ceremony of the customer service marked a milestone for the company’s stable growth in the Malaysian market.
During the ceremony, OPPO Malaysia further announced that the company offers free software upgrade, free device clean-up, repairing services and free password unlocking for customers who face trouble logging into their phone. All OPPO customers can enjoy these free services for a life-time when they visit any OPPO Customer Service Center.
(From Right) William Fang, Chief-Executive-Officer of OPPO Malaysia and Garry Gong, Sales Director of OPPO Malaysia at the opening ceremony of Malaysia’s largest OPPO Customer Service Center
“The expansion of our company’s customer service center is part of the milestone that we have set to accomplish in year 2016. We are going to, not only expand our OPPO stores, but also the service providing centers in order to make our business more sustainable and further increase customers’ satisfactory level and retain them for as our loyal customers, not only for the product itself, but also the aftersales services being provided.” said William Fang, Chief-Executive-Officer of OPPO Malaysia.
“With the steady sales performance of F1 and F1 Plus in Malaysia, we have achieved a brand new high with our customer record, ending the second quarter and entering into the third quarter in year 2016, we hope to provide our existing customers with excellent aftersales service in a more convenient manner, but also hope to draw more customers with the convenience of the aftersales service we can provide.” said Garry Gong, Sales Director of OPPO Malaysia.
“Entering into the third quarter in year 2016, we hope to provide our existing customers with excellent aftersales service in a more convenient manner, but also hope to draw more customers with the convenience of the aftersales service we can provide.” said Garry Gong, Sales Director of OPPO Malaysia.
There are 21 customer service centers located in Malaysia and all of the customer service centers are operating directly under OPPO Malaysia, making sure that all OPPO users receive excellent aftersales quality of OPPO Malaysia.