The First Dell 2020 Legacy of Good Update Announced

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KUALA LUMPUR, Malaysia – Dell Inc. just reported their first 2020 Legacy of Good update that recognises key CSR achievements for the combined company, following Dell’s merger with EMC. The new Dell 2020 Legacy of Good plan outlines Dell’s long-term commitment to society, team members and the environment.

As a result of the merger, the company has a broader technology portfolio, more engaged team members and greater resources to address the world’s most pressing challenges. The report summarises the efforts of Fiscal Year 2017 (Feb. 1, 2016 – Jan. 31, 2017).


The Updated Dell 2020 Legacy of Good Plan

The updated plan and goals reflect how Dell and EMC came together with a shared commitment to people and the planet. For example, the combined company has increased its investment in Science, Technology, Engineering & Mathematics (STEM) education for underserved youth. The company has also extended its partnership with the University of Technology Sydney (UTS) for the third year running to promote the importance of STEM through mentoring program and scholarships.

The First Dell 2020 Legacy of Good Update Announced

To help cultivate an inclusive culture, Dell is extending its flexible work program to legacy EMC team members and offering more employee resource groups, connecting team members who share interests, lifestyles, sexual orientation, gender, ethnicity or background.

The initial plan was developed during Dell’s Fiscal Year 2014 (Feb. 1, 2013 – Jan. 31, 2014). The new Dell 2020 Legacy of Good update includes original goals, adjusted goals as well as new goals to reflect the opportunities, scale and expertise of our combined organisation. Report highlights include:


  • Dell has offered expertise and technology for 2.3 million underserved children directly and over 10 million people indirectly through strategic giving programs, reaching 59% of Dell’s direct impact goal and 84% of the indirect goal.
  • Since FY14, Dell employees provided over 3.3 million hours of community service in the areas in which they live and work. Dell’s goal is to provide 5 million cumulative hours of service by 2020.
  • Dell’s partnership, funding and technology enables TGen to accelerate and improve treatment plans for cancer patients. By working with Dell, the increased computational and storage capacity has reduced the time it takes to sequence a genome from multiple weeks to just six hours, logging over 1 million computational hours per month.
  • The first activity for the integrated Dell EMC Japan targeted the one-in-six children living in poverty in the country. Team members donated their books in support of the Teach for Japan non-profit organisation.
  • Dell Malaysia’s annual ‘Charity Engaged’ event raise donations for various charity organisations, which include the Mount Miriam Cancer Hospital, a Dell Giving recipient. The 2016 (FY17) edition raised more than MYR225,000 (~US$50,000), for a total of MYR1.8 million (~US$400,000) since its inception in 2006. 


  • Dell offers 14 different employee resource groups (ERGs) to help instill an inclusive culture. As of December 2016, 23% of team members are engaged in employee resource groups. Pride, Dell’s ERG for lesbian, gay, bisexual and transgender team members and allies, is one of the fastest-growing ERGs. Much of that growth came through new chapters in Asia and Latin America, locations where identifying as LGBT is not always widely accepted. In APJ, Dell launched the Sydney chapter of Pride employee resource group – the first chapter in the region. Its success led to the launch of a remote chapter to meet immediate demand from others in the region outside of Australia.
  • Dell further expanded its flexible work programs to Dell EMC team members, encouraging eligible employees to work where, how and when it is most productive for them. Dell’s goal is to increase global participation to 50% by 2020.
  • Dell continued to be recognised as an Employer of Choice, garnering awards in over 20 countries. In November 2016, Dell launched its first employee survey as a combined company, with positive results: 82% of team members said they felt inspired, exceeding the goal of 75%.
  • More than 40 volunteers from Dell EMC in India mentored teams at the world’s biggest hackathon, Smart India Hackathon 2017, organised by India’s Ministry of Human Resources and Development. The event saw 32,000 students work on more than 600 problems provided by India’s government, with first and second place going to teams mentored by Dell engineers.
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  • Dell exceeded the initial Dell 2020 goal of using 50 million pounds of sustainable materials in its products and adjusted the goal to use 100 million pounds of recycled-content plastic and other sustainable materials.
  • Dell began shipping the XPS 13 2-in-1 in packaging made from ocean-bound plastics and made a public commitment to increase annual usage 10x by 2025 as well as open source Dell’s supply chain to encourage broad use of ocean plastics by other companies.
  • Dell has recovered 1.8 billion pounds of electronics, 88% of the way toward its 2020 goal to recycle 2 billion pounds of used electronics by 2020.
  • Dell Malaysia celebrated Earth Day 2017 with a series of activities such as the #ShoreUp initiative where over 300 team members volunteered in cleaning up local beaches in Port Dickson, and Monkey Beach and along trails located in the Penang National Park.
  • Dell gave team members the opportunity to select where they wanted a tree planted to commemorate the first day as an integrated company. More than 41,000 employees participated and Dell added additional trees to bring the total number planted up above 140,000. Many team members chose to have theirs planted in Indonesia (in areas to support the Malaysian Tiger’s habitat) via WWF.

 Supply Chain

  • Dell expanded transparency into supply chain operations through the release of the semiannual Social and Environmental Responsibility (SER) Progress Report, which describes supply chain performance on Electronic Industry Citizenship Coalition (EICC) audits and other initiatives.
  • Dell also introduced new supply chain sub-goals focused on EICC audits, emissions reporting and water risk mitigation plans to help drive responsible actions amongst suppliers.
  • In APJ, Dell is also providing joint management trainings to suppliers in partnership with other leading IT companies, for example in Malaysia and Singapore, to build awareness and help identify strategies related to forced labor and human trafficking.

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