The Samsung Galaxy Fold Premier Service Explained!

In addition to a user’s guide for the Samsung Galaxy Fold, Samsung is also introducing the Galaxy Fold Premier Service!

Here is EVERYTHING you need to know about the Samsung Galaxy Fold Premier Service!

The Samsung Galaxy Fold Premier Service

The Samsung Galaxy Fold (US | UK | AU | MY) is the first foldable smartphone from Samsung, and in a rush to be out before the HUAWEI Mate X, had been rushed into production before it was ready.

After a few months of re-engineering the Galaxy Fold, Samsung relaunched the Galaxy Fold with a few improvements. One of them – the new Galaxy Fold Premier Service.

Samsung shared with us the full details of Galaxy Fold Premier Service for Malaysia, which may differ slightly from country to country. But generally, they offer :

one-to-one access to Samsung experts,
access to a 24/7 support hub online or over the phone

Samsung Galaxy Fold Premier Service For Malaysia

Upon purchase, Samsung Galaxy Fold (US | UK | AU | MY) owners will have the opportunity to consult with a dedicated specialist who will walk you through the Galaxy Fold, in-box materials, and included accessories.

They can guide you through the Smart Switch function so that your contacts, photos, apps, and more are smoothly transitioned from your existing mobile device to your new Galaxy Fold.

They will also demonstrate how to use the Galaxy Fold’s key features and will provide advice on how to take care of your new device.

In addition, every Samsung Galaxy Fold owner will receive the Galaxy Fold Premier Service, which consists of four key benefits :

Benefit	Details
24/7 Premium Careline	Customers may request for assistance, or make enquiries about the Galaxy Fold 24/7 through : Telephone : 1800-88-7799 (Samsung Careline) Online Chat : Samsung Members app or the Samsung website
One-Time FREE Inner Screen Replacement	Every customer is entitled to a one-time FREE inner screen replacement or repair within 12 months from the date of purchase. However, there are two caveats : a) you need to register and log into Samsung Members, and select the Screen Crack Protection benefit. b) even with the free screen replacement, you will need to pay RM 600 (~$143 / ~£113) for manpower costs. If you do not obtain the screen protection e-certificate, you will need to pay the full cost of repairing or replacing the display, as well as the manpower fee
Free Onsite Pick-up and Delivery	For the first 12 months from the date of purchase, customers may request for the free onsite pick-up and delivery of their Galaxy Fold for service support. Just call the Samsung Careline at 1800-88-7799
Priority Express	Samsung Galaxy Fold customers will get priority to be serviced first at Samsung Service Centers

Samsung Galaxy Fold : Where To Buy?

Here are some direct purchase links :

United States : Space Silver | Cosmos Black
United Kingdom : Cosmos Black
Australia : Cosmos Black
Malaysia : Space Silver | Cosmos Black

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The Samsung Galaxy Fold Premier Service Explained!