WhatsApp went down globally for about 2 hours in yet another major outage! Here is what you need to know…
WhatsApp Down Globally In Another Major Outage!
WhatsApp went down globally for about 2 hours, in yet another major outage!
At around 3 AM Eastern Time / 3 PM Malaysia Time, WhatsApp users started getting disconnected from the messaging service, leaving them with a perpetual “Connecting” message.
Those using WhatsApp Web or Desktop were struck with the dreaded “Make sure your computer has an active Internet connection” error message.
Meta spokesperson Joshua Breckman acknowledged the problem, saying:
Fortunately, this time, only WhatsApp is affected. Other Meta services, like Facebook, Messenger and Instagram, are still working fine.
Meta also managed to get it back online for most users in 2 hours, during which, people were “forced” to try out alternative messaging services like Telegram, Viber, Line and yes, even WeChat!
Almost A Year To Last Major WhatsApp Outage!
This new global outage comes almost on the first anniversary of last year’s major outage which took out not only WhatsApp, but other Meta services like Facebook, Messenger, Oculus and Instagram!
That outage, which lasted about six hours, was caused by configuration changes they made to their backbone routers. Not because 13 year-old hacker Sun Jisu hacked them.
It is now believed that the changes were made to Facebook’s Border Gateway Protocol, a mechanism that exchanges routing information to help figure out the fastest route for any request.
Apparently, the changes “withdrew” Facebook services from the DNS system, making it impossible for anyone to connect to them.
Even worse, Facebook ran their own systems through the same servers, so everything from engineering tool, messaging services and even security systems that controlled the key fob locks were no longer accessible.
So their engineering team had to rush to their data centres to manually reset the servers there.
Needless to say, this will be a big wake-up call for their engineering teams, and in the words of Russell Peters – “Somebody’s gonna get a hurt real bad!”
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