2020 Microsoft Digital Civility Index : Some Surprises!

The 2020 Microsoft Digital Civility Index was just released in conjunction with Safer Internet Day, their fourth report on the state of online civility worldwide.

Here is a quick summary of what Microsoft revealed in their 2020 Digital Civility Index, including some surprises!


2020 Microsoft Digital Civility Index : What Is It?

The 2020 Microsoft Digital Civility Index is a survey of 12,520 adults and teenagers across 25 countries around the world.

  • There were approximately 500 participants per country.
  • The interviews were conducted through a 14-minute online survey.
  • The adults were between 18 and 74 years of age.
  • The teenagers were between 13 and 17 years of age.


2020 Microsoft Digital Civility Index : Key Findings

Top 5 + Bottom 5 Countries

First, let’s start with the Top 5 and Bottom 5 countries ranked by the 2020 Microsoft Digital Civility Index.

Top 5 Countries : United Kingdom, The Netherlands, Germany, Malaysia, USA

Bottom 5 Countries : Vietnam, Russia, Colombia, Peru, South Africa

Not bad! Malaysia is in the top 5! What a nice surprise!

But it is sobering to see that even in the “most digitally civil” country – the United Kingdom, more than half reported uncivil online behaviour.

The Most Common Risks

The most common uncivil behaviour encountered online were :

  • Unwanted sexting : 25%
  • Online harassment : 24%
  • Hoaxes, scams and fraud : 20%
  • Trolling : 19%
  • Hate speech : 18%

The 5 Most Painful Online Risks

There were some significant year-on-year changes on the 5 most painful online risks they faced in 2019 :

  • Damage to personal reputation : 95% (up 14%)
  • Misogyny : 91% (up 16%)
  • Sexual solicitation : 87% (up 32%)
  • Cyberbullying : 86% (up 21%)
  • Damage to professional reputation : 85% (up 10%)

Other Interesting Findings Summarised

Here is a quick summary of other interesting findings from the 2020 Microsoft Digital Civility Index report :

  • Topics that drive uncivil behaviour : Religion (45%), Politics (39%), Sexual Orientation (37%), Race (37%)
  • Most common place for uncivil behaviour : Social media sites like Facebook, Instagram, Twitter
  • 49% have had contact with the perpetrator in real life
  • Risks and consequences are significantly higher if the perpetrator has had contact with the victim in real life
  • Millennials (66%) and Boomers (62%) are the most at-risk adult groups


Recommended Reading

Go Back To > Computer SystemsHome


Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!

Leave a ReplyCancel reply