The 2020 Microsoft Digital Civility Index was just released in conjunction with Safer Internet Day, their fourth report on the state of online civility worldwide.
Here is a quick summary of what Microsoft revealed in their 2020 Digital Civility Index, including some surprises!
2020 Microsoft Digital Civility Index : What Is It?
The 2020 Microsoft Digital Civility Index is a survey of 12,520 adults and teenagers across 25 countries around the world.
- There were approximately 500 participants per country.
- The interviews were conducted through a 14-minute online survey.
- The adults were between 18 and 74 years of age.
- The teenagers were between 13 and 17 years of age.
2020 Microsoft Digital Civility Index : Key Findings
Top 5 + Bottom 5 Countries
First, let’s start with the Top 5 and Bottom 5 countries ranked by the 2020 Microsoft Digital Civility Index.
Top 5 Countries : United Kingdom, The Netherlands, Germany, Malaysia, USA
Bottom 5 Countries : Vietnam, Russia, Colombia, Peru, South Africa
Not bad! Malaysia is in the top 5! What a nice surprise!
But it is sobering to see that even in the “most digitally civil” country – the United Kingdom, more than half reported uncivil online behaviour.
The Most Common Risks
The most common uncivil behaviour encountered online were :
- Unwanted sexting : 25%
- Online harassment : 24%
- Hoaxes, scams and fraud : 20%
- Trolling : 19%
- Hate speech : 18%
The 5 Most Painful Online Risks
There were some significant year-on-year changes on the 5 most painful online risks they faced in 2019 :
- Damage to personal reputation : 95% (up 14%)
- Misogyny : 91% (up 16%)
- Sexual solicitation : 87% (up 32%)
- Cyberbullying : 86% (up 21%)
- Damage to professional reputation : 85% (up 10%)
Other Interesting Findings Summarised
Here is a quick summary of other interesting findings from the 2020 Microsoft Digital Civility Index report :
- Topics that drive uncivil behaviour : Religion (45%), Politics (39%), Sexual Orientation (37%), Race (37%)
- Most common place for uncivil behaviour : Social media sites like Facebook, Instagram, Twitter
- 49% have had contact with the perpetrator in real life
- Risks and consequences are significantly higher if the perpetrator has had contact with the victim in real life
- Millennials (66%) and Boomers (62%) are the most at-risk adult groups
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