12 days after the official Unifi support account on Twitter claimed that Unifi blocked some game servers, Unifi finally issued an official statement on the whole PR disaster…
Their statement was aptly named We Are Gamers Too… but honestly, this statement should have been issued 12 days ago.
What Happened : Unifi Will Block Games With Inappropriate Content???
The whole issue started on 6 February 2020, when Ahmad Asyraf asked the official Unifi support account on Twitter (@helpmeunifi) to check why he was unable to connect to the Rainbow Six Siege game servers on Unifi.
Shockingly, he was told that “TM will block if the games involve inappropriate content such as violent, gaming, scam, etc.”
While some netizens started saying that @helpmeunifi is a fake account, that’s not true. It is a genuine Unifi support account on Twitter.
We Found Out What Really Happened 11 Days Ago
We got in touch with a Unifi Chat staff to clarify this, and she confirmed that the @helpmeunifi statement was correct.
It would have been easy to stop there, and start lambasting Unifi for such a policy. After all, the Malaysian government is promoting esports involving FPS games like Rainbow Six Siege!
But for us, their statements appear to be boilerplate replies by frontline staff members who have no idea if this is actually a technical issue, or a policy decision.
So we wrote to TM by email, asking them to clarify why Unifi users are unable to access Rainbow Six Siege game servers.
If it was a technical issue, what was the problem, and when will Unifi be able to restore access?
And if it was a policy issue, we wanted to know how TM came to that decision to block access to the Rainbow Six Siege game servers on Unifi, and if that was a directive by the MCMC (Malaysian Communications and Multimedia Commission).
This was their replies to us in two separate emails (edited for clarity) :
So, there you have it, everyone. Confirmation that TM did not actually block access to the Rainbow Six Siege game servers, or any game server for the matter.
As we suspected, the TM Unifi frontline support staff merely recited their boilerplate policy that they have the right to block access to content with inappropriate content.
We Are Gamers Too : Official Unifi Statement On Game Server Issues
Almost two weeks into this PR kerfuffle, Unifi finally issued an official statement on the whole issue :
- Did TM Block Games On Unifi? No, And Here’s Why…
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