WD NAS Can’t Be Seen In Windows? Here Are The Solutions!

You may be wondering why your WD NAS is no longer visible in Windows 10.

Where did it go? How do you get it back?

Find out why your WD NAS cannot no longer be seen in Windows, and what are the solutions!


WD NAS Can’t Be Seen In Windows : What Happened?

You may have been using your WD NAS for some time, but one day, its network share – the “drive” that you directly access – can no longer be seen in Windows 10.

The NAS links in Windows File Explorer will only lead you to the login page for the WD NAS management page, not the actual drive where you can directly read, copy, write or edit your files.

All these NAS issues are happening because Microsoft disabled the Network Browse function from Windows 10 v1709 onwards.

The problems started after Windows 10 Fall Creators Update 1709, which :

The Computer Browser service relies on the SMB 1.0 protocol to discover network devices and display them in the Windows Network Neighbourhood.

Disabling SMB 1.0 breaks the Computer Browser service, so it is automatically uninstalled and your NAS drives “disappear” from Network Neighbourhood.

Disabling guest access prevents guest or public access to your NAS drives, even to folders you specifically set to allow for public access. Hence, the Public folder they had access to earlier “disappears”.


Why Did Microsoft Disable Those Network Features?

The SMB1 network protocol was first implemented in Windows back in 1992, so it’s old… very old.

It’s so old that it lacks encryption. Everything transmitted via SMB1 can be captured and read, and even modified, by any attacker who gains access to the network.

Guest logins even on SMB2 do not support standard security features like signing and encryption. This makes them vulnerable to man-in-the-middle attacks.

That’s why Microsoft (finally) disabled them both, starting with the Windows 10 Fall Creators Update 1709.


WD NAS Can’t Be Seen In Windows : Before We Start…

Preliminary Step #1 : Update Your NAS

Before you do anything, you should log into your WD NAS management system and update its firmware, in case it’s not already set to automatically update.

Updating its firmware will ensure that your NAS supports at least SMB 2, if not SMB 3 as well.

WD NAS Windows URL macOS URL
My Cloud EX2100 http://wdmycloudex2100 http://wdmycloudex2100.local
My Cloud DL2100 http://wdmyclouddl2100 http://wdmyclouddl2100.local
My Cloud EX4100 http://wdmycloudex4100 http://wdmycloudex4100.local
My Cloud DL4100 http://wdmyclouddl4100 http://wdmyclouddl4100.local

Preliminary Step #2 : Use A Higher SMB Protocol

Then, enable the highest SMB protocol your WD NAS supports (Settings > Network). Set it to SMB 3 if possible.

This will ensure that both your WD NAS and your network support the most secure network protocol possible, for your security.


WD NAS Can’t Be Seen In Windows : The Solutions!

Best Solution : Map Your WD NAS By Device Name

The best way is to manually map your WD NAS by its device name. This lets you use the more secure SMB2 or SMB3 network protocols, with direct access to your files as usual.

  1. Determine your WD NAS network path, which is based on the device name.If you changed your WD NAS device name to TechARPCloud (for example), the network name will be \\TechARPCloudHere is a list of default network paths for different WD NAS :
WD NAS Default Network Path
My Cloud Home \\MYCLOUD-last 6 digits of serial number
Example : \\MYCLOUD-123456
My Cloud Home Duo
My Cloud Mirror Gen 2
My Cloud EX2100 \\WDMYCLOUDEX2100
My Cloud EX4100 \\WDMYCLOUDEX4100
My Cloud DL2100 \\WDMYCLOUDDL2100
My Cloud DL4100 \\WDMYCLOUDDL4100
My Cloud PR2100 \\MYCLOUDPR2100
My Cloud PR4100 \\MYCLOUDPR2100
  1. Open Windows File Explorer and click on Network on the left pane.
  2. Key in the network path of the WD NAS, which is based on its device name. Make sure you include \\ before the network path.

  1. You will be asked to key in a user name and password.
    This can be the administrator’s login, or the login of any registered user of your WD NAS.
    Remember – Windows 10 no longer allows guest logins or public access. So you will need to create a password-protected account even for guests to use.

  1. Once you successfully authenticate your user name and password, the network shares of your WD NAS will become visible in File Explorer under Network!You can stop here, but you will need to keep keying in the network path and login to access your NAS every time you boot into Windows.

  1. For more convenience, you can create a password-protected Private Share.Start by right-clicking on a network share from your WD NAS and select Map network drive…

  1. Select a drive letter for the network share.
    Check Reconnect at sign-in if you don’t want to automatically log into the drive.
    Then click Finish to map the drive.

That’s it! If you expand This PC in Windows File Explorer, you should now see that the WD NAS network drive has now been mapped by its device name!


Alternate Solution : Enable Network Discovery Without SMB1

This Windows 10 workaround can be used if your WD NAS supports SMB2 or SMB3 and you prefer not to map the network drives.

  1. Go to Windows Services.
  2. Start these two services :
    Function Discovery Provider Host
    Function Discovery Resource Publication
  3. Set the Startup type for both those services to Automatic (Delayed Start).
  4. Open Windows File Explorer and go to Network.
  5. When prompted, enable Network Discovery.

Your WD NAS shares should now be visible in Windows File Explorer.


Worst Case Solution : Enable Network Discovery Without SMB1

This should only be attempted if your WD NAS simply cannot support SMB2 or SMB3, and can only use SMB1.

  1. Go to Control Panel > Programs.
  2. Click on Turn Windows features on or off.
  3. Expand the SMB 1.0/CIFS File Sharing Support option.
  4. Check the SMB 1.0/CIFS Client option.
  5. Click the OK button.
  6. Restart Windows 10

After Windows 10 restarts, your WD NAS shares should now be visible in Windows File Explorer.


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