Did AMD Just Spank ASUS For ROG Overheating Fiasco?

It looks like ASUS got spanked by AMD after publishing their gungho article accusing AMD for causing their ROG cards to overheat.

ASUS just amended their article to speak in far more respectful tones, with interesting tidbits on who was really to blame for the whole ROG overheating fiasco…

Did AMD Just Spank ASUS For ROG Overheating Fiasco?

 

Overheating ASUS ROG RX 5700 Cards : What’s Going On?

The ASUS ROG Strix Radeon RX 5700 XT and Radeon RX 5700 are two of the more premium and expensive RX 5700 series graphics cards in the market, boasting premium alloy chokes, solid polymer capacitors, triple fans with axial fan blades, and a large and heavy heatsink.

They also feature the ASUS MaxContact Technology, which DOUBLES the cooler’s contact surface with the GPU for maximum thermal transfer.

Despite such an impressive list of premium power and cooling capabilities, users noticed that their expensive ASUS ROG RX 5700 cards keep overheating because the screws mounting the cooler were “loose”.

 

ASUS finally admitted the problem but blamed AMD for causing it on Valentine’s Day. Remember when lovers used to give each other flowers and chocolates? LOL!

They even created this infamous pressure vs temperature chart to prove that they were not at fault, and users should blame AMD.

ASUS Blames AMD For Overheating ROG RX 5700 Cards!

With the exception of ASUS fans, that accusation and chart got roundly derided because :

  • AMD recommendations were for their reference design, not AIB custom designs
  • ASUS cards based on the AMD reference design did not have overheating problems
  • custom designs from other brands did not have overheating problems
  • ASUS TUF Gaming cards had overheating problems of a different nature

Recommended : ASUS TUF RX 5700 Cards Are Also Overheating, Remember?

ASUS TUF RX 5700 memory heatspreader
Courtesy of the awesome Hardware Unboxed guys!

 

Looks Like AMD Spanked ASUS For ROG Overheating Fiasco…

Someone in the know just pointed out to us that ASUS quietly removed the chart and changed their article, which was curiously backdated to 15 February.

It really looked like AMD handed ASUS a nice spanking for their absurd accusations, because look at how meek and subservient their new statement looks like :

Initial batches of ROG Strix RX 5700-series graphics cards were torqued to 30-40 PSI based on AMD’s baseline recommendations.

While those guidelines provided leeway to apply more torque, we took a cautious approach because were [sic] dealing with a new 7nm GPU and didn’t want to risk damage to the die.

After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability. 

AMD girl scolding ASUS boy

Compare that with what they posted earlier :

During the design phase, AMD shares documents with our engineers that outline specifications and tolerances to ensure performance and reliability margins are maintained.

Initial batches of ROG Strix 5700-series graphics cards were built following AMD’s guidelines.

After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability. 

 

Who Was Really At Fault For Overheating ROG Cards : AMD or ASUS?

Based on the two new sentences and what they left in the new press release, ASUS basically admitted that :

  • the AMD “guidelines” they referred to earlier were BASELINE / MINIMUM recommendations
  • they used the baseline / minimum mounting pressure meant for the reference design, for a custom cooler of their own design, which ironically includes a backplate for higher mounting pressures
  • they were not aware that their ROG Strix cards would overheat under normal gaming conditions, which would be obvious if they performed either pre-production or post-production tests
  • they did not perform proper mounting pressure tests for their ROG Strix cards, until users complained about overheating problems
  • after conducting those tests, they finally discovered that they should have mounted the coolers at 50-60 PSI, instead of 30-40 PSI the cards shipped with.
  • they started mounting those ROG Strix coolers at the higher pressures from January 2020 onwards

That’s what we can tell from their two press releases. We will leave it to you to decide if AMD was at fault, or ASUS.

Recommended : Why ASUS Cannot Blame AMD For Overheating ROG Cards

 

ASUS, Not AMD, Will Repair Your ROG Cards!

It is instructive to note that ASUS, not AMD, will be repairing your ROG cards for FREE!

  1. Check and make sure the ROG Strix card you purchased is one of these models :
ROG Strix Radeon RX 5700 XT series ROG Strix Radeon RX 5700 series
90YV0D90-M0NA00 (Universal)
90YV0D90-M0TA00 (Taiwan)
90YV0D90-M0CA00 (China)
90YV0D90-M0IA00 (India)
90YV0D90-MTAA00 (North America)
90YV0D90-M0AA00 (North America)
90YV0D90-M0NB00 (Bulk pack)
90YV0DD0-M0NA00 (Universal)
90YV0DD0-M0TA00 (Taiwan)
90YV0DD0-M0CA00 (China)
90YV0DD0-M0IA00 (India)
90YV0DD0-MTAA00 (North America)
90YV0DD0-M0AA00 (North America)
90YV0DD0-M0NB00 (Bulk pack)
  1. Contact the local ASUS customer support team, and inform them you would like to have your ROG Strix card repaired.
  2. Wait for the replacement screws to arrive – ASUS says the COVID-19 outbreak is affecting the supply of these replacement screws.
  3. Once the screws are available, send your ROG Strix card to the local ASUS customer support team, and they will install those screws with higher mounting pressures.

Recommended : ASUS Blames AMD For Overheating ROG RX 5700 Cards!

 

Should We STOP Buying AMD Radeon Cards From ASUS?

No, ASUS cards based on AMD reference designs are perfectly fine. And the current slew of ROG Strix Radeon RX 5700 / 5700 XT cards now come with properly tightened coolers.

ASUS Radeon RX 5700 XT (Reference)

ASUS Radeon RX 5700 (Reference)

ASUS ROG Strix Radeon RX 5700 XT

ASUS ROG Strix Radeon RX 5700

But you should definitely NOT buy the TUF models, which lack proper memory cooling. Get the new TUF EVO models instead.

 

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