All TnG eWallet services are finally back online, after going down for over 8 hours!
Here is everything you need to know!
TnG eWallet Down Earlier : No Payments Or Transfers!
At around 1 PM today, the TnG eWallet platform went down, preventing users from making payments or even money transfers.
One of our readers, Kent Ng, shared with me the error messages he received in the TnG eWallet app.
When he tried to transfer money, he received a Connection Time Out error. He couldn’t even pay for parking using TnG eWallet!
Initially, TNG Digital said that RFID transactions were affected, but a few hours later, they said that RFID can still be used, but you are limited to the balance in your TnG eWallet.
The automatic reload feature in the TnG eWallet is still down, so you cannot use RFID to go through toll booths if there is insufficient balance in your eWallet.
Please check your TnG eWallet balance, and make sure you have enough for the toll. Otherwise, please avoid using the TnG RFID lanes at toll booths until this issue is resolved.
You will have to switch to the Touch ‘n Go card, with or without SmartTAG, to pay at toll booths. Please make sure you have sufficient balance in your TnG card.
TnG eWallet Back Online After Going Down For Over 8 Hours!
After netizens complained about not being able to make payments, TNG Digital posted a short statement that they are currently working on a solution.
Dear valued user, 📣
We understand you’re experiencing a service interruption in your eWallet at the moment & may not be able to perform payments including RFID & PayDirect transactions. 🚫
Rest assured that we are currently rectifying this matter & will update you accordingly, as soon as it is back online. 🧐
We apologise for the inconvenience caused. Thank you for your kind patience & understanding. 🙏
The Touch ‘n Go eWallet team. 💙
About six hours later, they were still not able to restore payments. But the good news is that they say that TNG RFID will work at highway toll booths, as long as you have sufficient balance in your eWallet.
Touch ‘n Go Wallet is currently experiencing a technical difficulty and as such we are experiencing a disruption of all Touch ‘n Go Wallet services.
Touch ‘n Go cards and RFID can still be used in highways, transit and parking if you have sufficient balance.
You can reload all your Touch ‘n Go cards at physical reload points as usual.
We are working to restore our services as soon as possible.
At 9:35 PM – after over 8 hours of downtime – TNG Digital finally announced that all Touch ‘n Go eWallet are finally up and running!
Touch ‘n Go Wallet and its services are up and running.
We apologise for the inconvenience caused earlier and thank you for your kind patients.
They however noticeably did not reveal what happened to their platform, or explain why it took them so long to get it back online again.
We can only hope that they learned from this incident, and will put in place measures to prevent it from happening again…
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