Freshworks Omniroute + Proximity Add WhatsApp Support!

Freshworks just announced that their Omniroute and Proximity software have added support for WhatsApp Business to better deliver online customer support for businesses.

Here is a quick primer on what they did, and what it means for Omniroute and Proximity users!


Freshworks Omniroute

Freshworks Omniroute is a customer engagement software that helps businesses manage and direct user customer conversations. It gives their customer service agents a unified view of customer inquiries across multiple channels


Freshworks Omniroute Adds 1.5 Billion WhatsApp Users

Integrating Omniroute with WhatsApp Business was a logical move, allowing Omniroute to cover the massive network of 1.5 billion WhatsApp users.

This integration will make Omniroute more compelling, by giving their users the ability to directly and quickly contact their customers via WhatsApp.

“Users no longer have to jump through hoops to reach out to a business – all they have to do is flip out their mobile and engaging with their favorite brand is just a message away on WhatsApp,” says Girish Mathrubootham, CEO of Freshworks.


Freshworks Proximity For Freshchat

Freshworks Proximity has also added integration with WhatsApp Business. Proximity allows businesses to send our messages to their customers on a large scale.

Adding WhatsApp Business support will mean adding another avenue to reach out to that massive 1.5 billion user pool.


Recommended Reading

Go Back To > Software | Business | Home


Support Tech ARP!

If you like our work, you can help support our work by visiting our sponsors, participating in the Tech ARP Forums, or even donating to our fund. Any help you can render is greatly appreciated!

Leave a ReplyCancel reply