Freshworks Omniroute + Proximity Add WhatsApp Support!

Freshworks just announced that their Omniroute and Proximity software have added support for WhatsApp Business to better deliver online customer support for businesses.

Here is a quick primer on what they did, and what it means for Omniroute and Proximity users!

Freshworks Omniroute + Proximity Add WhatsApp Support!

 

Freshworks Omniroute

Freshworks Omniroute is a customer engagement software that helps businesses manage and direct user customer conversations. It gives their customer service agents a unified view of customer inquiries across multiple channels

Freshworks

 

Freshworks Omniroute Adds 1.5 Billion WhatsApp Users

Integrating Omniroute with WhatsApp Business was a logical move, allowing Omniroute to cover the massive network of 1.5 billion WhatsApp users.

whatsapp business

This integration will make Omniroute more compelling, by giving their users the ability to directly and quickly contact their customers via WhatsApp.

“Users no longer have to jump through hoops to reach out to a business – all they have to do is flip out their mobile and engaging with their favorite brand is just a message away on WhatsApp,” says Girish Mathrubootham, CEO of Freshworks.

Freshworks

 

Freshworks Proximity For Freshchat

Freshworks Proximity has also added integration with WhatsApp Business. Proximity allows businesses to send our messages to their customers on a large scale.

Freshworks Proximity

Adding WhatsApp Business support will mean adding another avenue to reach out to that massive 1.5 billion user pool.

 

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