Dell 40-Nation Survey : Employees Are Greatest Asset!

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Dell Technologies just conducted a new 40+ country survey to find out things have changed after two years of accelerated digital transformation!

Take a look at their results, and find out why most businesses consider employees as their greatest asset!


Dell 40-Nation Survey : Employees Are Greatest Asset!

After two years of accelerated digital transformation during the COVID-19 pandemic, 64% of IT leaders in Malaysia (APJ: 45%; Global: 50%) say their organisations know what it takes to digitally transform a workforce.

But after such rapid change, many employees now face the challenge of maintaining the pace. What’s more, more than two-thirds of the 10,500 respondents believe that their organisations are not able to engage with their employees properly when planning transformation programs.

The results suggest that after 2 years rapid transformation, businesses and their workforce are in need of time to recharge, reflect and refine before embarking on new or iterating projects.

The research also highlights how there is still the danger os digital transformation stalling, as 68% of Malaysian respondents (APJ: 72%; Global: 64%) believe that their employees’ resistance to change can lead to failure.

Over half or 57% of Malaysian respondents (APJ: 62%; Global: 53%)  fear that they will be shut-out of the rapidly-evolving digital world due to a lack of people with the right authority or vision to capitalise on opportunities offered by new technologies, like as-a-Service models.

Dell 40-Nation Survey : Employees Are Greatest Asset!

Most organisations around the world – including Malaysia – realise the need to digitally transform, but they find digital transformation hard, and their people don’t always embrace change.

This human-technology friction is only compounded by the pandemic and what we end up with is businesses that are more digitally resilient, but many of their people are exhausted.

Today, businesses aspiring for sustainable success need to be asking themselves how they can thoughtfully and purposefully help their people navigate further change.

– Mak Chin Wah, country manager, Malaysia and general manager, Telecom Systems Business, South Asia, Dell Technologies.


Dell 40-Nation Survey : Readiness For Digital Change

Dell and independent behavioural experts also studied survey respondents’ appetite for digital change, and they found that only 8% of the Malaysian workforce – from senior business leaders to IT decision-makers and staff – are pursuing modernisation projects (APJ: 7%; Global: 10%).

Furthermore, 40% of Malaysian respondents are slow or reluctant to embrace change (APJ: 46%; Global: 42%).

Breakthrough Benchmark Malaysia APJ Global
Sprint: Will chase innovation and
trailblaze technological change.
8% 7% 10%
Steady: Poised to adopt technological
change, selected by others.
50% 41% 43%
Slow: Inclined to hold back and
observe / deliberate.
40% 46% 42%
Still: Tend to anticipate problems and
resist proposed technology innovations
based on perceived risk.
4% 6% 5%


Dell 40-Nation Survey : The Way Forward

The Dell study also charts a way forward for businesses to focus on keeping pace with digital transformation:

1. Connectivity

Businesses performed tremendous feats to connect, collaborate, and conduct business online during the pandemic, but the job is not done.

Around 76% of Malaysian respondents say they need their organisations to provide the necessary tools and infrastructure to work anywhere (along with the autonomy to choose their preferred working pattern) (APJ: 78%; Global: 72%).

In fact, they worry their employees might be left behind because they do not have the right technology to shift to a highly distributed model (where work and compute are not tied to a central place, but occur everywhere).

Technology alone is not enough. Businesses also need to make work equitable for employees with different needs, interests, and responsibilities, including the 82% Malaysian employees (APJ: 78; Global: 76%) that would like their organisation to do any of the following:

  • Clearly define their ongoing commitment to flexible work arrangements and the practicalities of making it work – Malaysia: 54% (APJ: 46%; Global: 40%)
  • Equip leaders to effectively and equitably manage remote teams – Malaysia: 41% (APJ: 42%; Global: 42%)
  • Empower employees to choose their preferred working pattern and provide the necessary tools / infrastructure – Malaysia: 49% (APJ: 47%; Global: 44%)

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2. Productivity

Every employee’s time is limited and there are now too few qualified candidates for open roles. To address these limitations, businesses can delegate repetitive tasks to automated processes and free-up employees to focus on higher-value work.

At present, 19% of Malaysian respondents say that their work is stimulating and not repetitive (APJ: 32%; Global: 37%). With the opportunity to automate more repetitive tasks, 81% of Malaysian respondents would look forward to learning new, sought-after skills and technologies, like leadership skills, courses in machine learning, or focusing on more strategic opportunities to elevate their role (APJ: 74%; Global; 69%).

However, businesses with limited budgets are concerned they will not be able to advance their workforce and compete.

3. Empathy

At their heart, businesses must build a culture, modelled by empathetic leaders, that treats people as their greatest source of creativity and value.

The research shows there is still work to do and empathy has to inform decision making – from simplifying technology for approximately half (Malaysia: 51%; APJ: 52%; Global: 49%) who often feel overwhelmed by complex technologies, to tailoring change programs to individuals’ skills (Malaysia: 54%; APJ: 50%; Global: 41%;) of employees believe their leaders do this).

Read more : Dell Survey On Remote Work Readiness In Malaysia!

Dell Survey On Remote Work Readiness In Malaysia!


Dell 40-Nation Survey : A Quick Primer

To find out how things have changed after two years of accelerated digital transformation, Dell Technologies conducted a survey across 40+ countries from all regions of the world, from August to October 2021.

Fieldwork was conducted by Vanson Bourne, and involved 10,500 senior business decision-makers, IT decision-makers and knowledge workers (employees involved in digital transformation).

In Asia Pacific & Japan (APJ), 2,900 respondents across 11 locations were surveyed. The APJ locations include Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand, and Vietnam. In Malaysia, 200 number of respondents were surveyed.

On 22 September 2022, Dell Technologies presented their key findings at the Dell Technologies Forum 2022, held in Kuala Lumpur, Malaysia.


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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.


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