The Galaxy Note7 Return Guidance At KLIA & KLIA2 Airports

Just days ago, the Malaysian DCA issued a directive permitting the carriage of the Galaxy Note7 onboard aircraft flying into and out of Malaysia, subject to certain conditions. However, the directive still calls for airports and airlines to deny carriage of the Galaxy Note7 phablets.

To prevent confusion and inconvenience, Samsung Malaysia just issued specific Galaxy Note7 return guidance for users travelling via the KLIA or KLIA2 airports. They have obviously been hard at work for some time on the Galaxy Note7 return program at both airports. Take a look for yourself!

The Galaxy Note7 Return Guidance At KLIA & KLIA2 Airports | Credit : Wikipedia

 

The Galaxy Note7 Return Program At KLIA & KLIA2

Here is the Galaxy Note7 return guidance at KLIA or KLIA2 :

  1. Back up your Galaxy Note7, or transfer your files to a microSD card.
  2. Return your Galaxy Note7 to the Samsung Galaxy Note7 booth at :
    • KLIA : Level 5, Main Terminal (beside the Emirates ticketing counter)
    • KLIA 2 : Mezzanine Level, Departure Hall, Sector 2
  3. Your Galaxy Note7 will be factory-reset on the spot by Samsung Customer Service.
  4. If your Galaxy Note7 was purchased in Malaysia – a Samsung Malaysia Customer Service representative will contact you to arrange for an exchange or refund.
  5. If your Galaxy Note7 was purchased outside of Malaysia, you will need to provide your passport and boarding pass for verification. The Samsung Malaysia Customer Service representative will provide you with an official “Samsung Galaxy Note7 Receipt” form, acknowledging the acceptance of your Galaxy Note7. You can then contact the local Samsung Customer Service Careline of the original country of purchase to enquire about the exchange or refund of your Galaxy Note7.

 

Can You Borrow A Loan Device?

You can request for a loan device at the Samsung Galaxy Note7 booth located at :

  • KLIA : Level 5, Main Terminal (beside the Emirates ticketing counter)
  • KLIA 2 : Mezzanine Level, Departure Hall, Sector 2

You will need to complete the following steps :

  1. Please show your passport and boarding pass for verification.
  2. Fill up the “Samsung Galaxy Note7 Receipt” form.
  3. You will receive a loan device (subject to availability).
  4. Upon returning to Malaysia / your home country, you need to visit the nearest Samsung Customer Service Centre to return the loan device.
  5. The Galaxy Note7 refund / exchange process will only take place after the loan device is returned to Samsung Customer Service.

 

What If I Am Overseas With A Galaxy Note7 Purchased In Malaysia?

Unfortunately, Samsung Malaysia is only able to advise about the Malaysian DCA carriage permission, and the Galaxy Note7 collection at KLIA and KLIA2 airports.

If you are currently overseas with a Galaxy Note7 purchased in Malaysia, you will need to contact the local Samsung Customer Service Careline of the country you are in. They will have a country-specific return process that will allow you to return the Galaxy Note7 there, instead of bringing it back to Malaysia.

 

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